Culligan Water of Rice Lake

Karyn Schauf

2024-04

Matt did a GREAT job installing our equipment. It was not easy and took thinking out of the box for our particular situation and to satisfy my preferences and he did just great. He was so pleasant to work with and reviewed everything with us. I recommend Matt!

Tony Rasmussen

2024-03

The ladies in the office were very accommodating in setting up our service and Rick was very quick and efficient with the install. He also was very easy to understand as to the instructions for running the new system. A big thanks to all including Pat our salesman. Definitely recommend them. All very pleasant.

Lindsey Smith

2024-03

Our Culligan Man, Wesley, is friendly, efficient, knowledgeable, and cognizant of our laboratory H&S requirements that must be followed by all working within our facility. Tank exchanges and deliveries have been seamless. This week, we met his colleague, Matt who quickly familiarized himself with our facility and completed our exchange and salt delivery without issue or delay. Laboratory grade water is key to our daily work, we greatly appreciate the ease of these deliveries!

John Kaduscwicz

2024-03

Rick and Keith were great, they were at my house at 9:15 and were done installing and explaining the system to me and done by 1pm or so. We had a the whole house water system done. Rick and Keith were very professional and our dogs were their best buds after a few barks. My Sheppard girl was giving doggie kisses.Great job guys !!

Michael Caldwell

2024-03

Pat was very knowledgeable and wouldn’t sell me anything that I didn’t need. Rick is friendly and an awesome technician. The installation was very quick considering the area he had to work in. Very appreciative of the professional service we received and would definitely recommend their services!

Nick Ricci

2024-02

MattI had excellent timely service however if your looking to have your equipment warrantied I would look else ware. I had the same card go out within months of replacement, yes you would think that it would have a year warranty, you would be wrong. $362.12 later I am working but dissatisfied on outcome. Over all seems like a good product I would see if anyone else service the product, or maybe they have a monopoly and can do what they want. Nick Ricci

Lavern Wenger

2024-01

Rick did a professional job installing our water softener. We are very satisfied on the way everything went. Five stars to Rick for installing and Pat the salesman who helped us decide what unit we needed.

Conrad Foss

2024-01

Rick G is the best technician. He took the time to explain how the system I had installed worked and why it was the best choice. He also assessed my needs while on site and decided to install a smaller brine tank to save room and made the 45 minute back to the shop to swap them out. Rick exceeded my expectations!

Margaret Chant

2024-01

I don't know how Culligan recruits and trains their Delivery/Sales Staff but, as a Customer I am absolutely amazed and delighted with the consistent quality of Customer Care I receive from each and every one of the individuals delivering to my location. They each pay perfect attention to providing me with the finest quality of products and outstanding service that represents Culligan as The Best of THE BEST. Thank you Culligan!

Tracy Royce

2023-12

Rick was so professional as he installed our system, going out of his way to make us feel comfortable. He also did not hesitate to answer all of our questions and even explain our existing system. Top notch employee representing this company.

John M

2023-11

The team at Culligan, Rice Lake, WI provide outstanding customer service. They understand the products and provide the ongoing support needed to keep you going. After the office staff took my contact information, they made sure the right person called me to get my questions answered. Max was friendly, patient and extremely knowledgeable with the systems. I can't thank him enough! John M.

patricia fuller

2023-12

Culligan of Rice LakePrompt professional service by Rick (and by himself) installed my new efficient water filtration system (up and down the stairs many times) & instructed how to download app and went over everything and very much appreciated his work!! He has serviced my old system as well. Someone who likes his job! He’s a keeper!

Lonna Brantner

2023-12

Received Culligan service today from Representative Rick. He was very knowledgeable and patient with answering all our questions. Also provided a good tip for us since we do not live at this property year around. Thank you Rick!

H Carlson

2024-01

Rick was fantastic doing the install; gave us suggestions, made sure the system fit under the sink well. Very knowledgeable and friendly.

S-n-P Eng.

2023-12

Service was great. Rick was awesome. Very patient and thorough. Did a complete job, and ensured we were properly winterized. GREAT JOB!!! FIVE STARS RICK!

Ken Erickson

2023-12

Matt did a thorough review of our system during our yearly checkup today. He replaced a part that was getting gummed up. We appreciated his promptness arriving here at the beginning of the estimated time frame.

R T (Granny T)

2024-01

Rick came and replaces our filters for our water system. Very kind and pleasant is how he dealt with this. So appreciated his service.

Paulette Helen

2024-03

Rick installed our new water softner. Rick is such a nice guy, so helpful and my dogs loved him. They never left his side. Thanks so much!

Lynn Carlson

2024-03

My time slot for Collin the technician to show up was from 12-4 and he showed up at 11:50 and was very personable and professional. Nothing was wrong and he explained to me what I needed /did not know for the future.

Jill Fries

2024-03

Cason installed our new drinking water system in our office. He was professional, quick and offered suggestions as to the best location.

B S

2024-01

I want to give a shout out to Jason at Rice Lake Culligan. Thank you again for the hard work you did for me at Pine Bend Town Homes. I recommend this Guy, he is very knowledgeable and a speedy worker for all the jobs I had.

Susan St. Catherine

2024-01

I have always had great experience with Culligan of Rice Lake. They deliver my salt regularly and if I have questions they are always there for me. I have been with them for 15 years with no issues.

Nannette Ayala

2024-01

Sending out a huge thank you to Culligan but more specifically to the service tech who came to our home, Cason, on 12-8-23. Cason was prompt, polite, professional and very knowledgeable . Cason was able to quickly trouble shoot and fix our existing Culligan Water Softener System. He also got us back on track for future maintenance. He was very patient with our many questions and we learned a lot from him. He even helped us to solve the iron deposits/stains in our sinks, toilets and tubs. He never made us feel rushed, or that we were taking too much of his time. Cason is a gem and Culligan is lucky to have him as an employee. Thank you again to Cason and Culligan for getting our water back on track. We will be customers for life. ~Carolann Ayala, Spooner, WI

James Curtis

2024-03

Excellent service by Rick. He installed a softener in no time in our utility room.

Steven Karolewski

2024-03

Could not be happy, fast service, great team… Pat handling the request and Rick making the install happen FAST!

Tom Brown

2023-12

Excellent service. Rick installed the equipment, explained how everything worked, and cleaned up so well, you couldn’t tell that he had been there. Everything was one time and as promised.

Marlo Schield

2023-12

We had Rick install our new system yesterday. He was prompt, courteous and was able to correctly explain the new system to us. Connie

Dave Heilman

2023-10

Poor equipment, service and support. We’ve had a system in our new home for 3 months, that continues to be fixed and then fails again, by running all night long, rather than 90 minutes. We have rust water ALL OVER our yard. Even though we have a huge run off area for the water. Manager Becky did not return our call and when we finally got in touch with her, she didn’t seem to believe us that equipment not working, and didn’t know how the system should run. Also told we’d have to pay an extra month if have system taken out.

Jordan Sing

2023-09

We inherited a Culligan system with the purchase of our cabin and, for the last few years, have been quite happy with the company's routine services. But the system had an unexplained leak about a month ago immediately after a technician had replaced a filter. Another technician dispatched--on a Friday evening--and, upon a 2-minute inspection, simply re-tightened the filter unit. The technician explained it was a simple fix (that we probably could have done ourselves if someone had suggested it) and "shouldn't cost too much." We later received a bill for $450!We've since called the company numerous times to complain about the outrageous bill. Although the staff seemed quite sympathetic, the owners apparently were "unwilling to do anything." The apparent explanation is that charges were clearly communicated when that was not our experience. It was never explained to us how far the technician would be driving or that other options might have been available to us before we opted for that solution. We think all would agree that $450 is different than something "not costing too much." The company also continues to insist that it is sheer coincidence that the leak happened immediately after it changed the filter.Our understanding is that the $450 was simply for drive time, which should seemingly leave some wiggle room given the situation. But the owners apparently insisted on full payment--despite our explanations or request to meet somewhere in the middle--and we've ended an ongoing relationship. It astounds us the company wasn't willing to even attempt to work with us given the misunderstandings.

Barb Lundberg

2023-11

Collin and Matt walked me through the winterizing procedure for my Culligan system. They were both very pleasant to work with and gave excellent instructions and advice. Highly recommend their service!