Chipman & Taylor Chevrolet

Rob L

2024-04

Honestly a pleasant experience buying a Colorado from Chipman & Taylor. Adel (the salesperson I worked with) answered questions in a timely manner and was great to work with. He didn't pressure me when I came in to look over the weekend, and there was no over the top calls/text messages between then and when I said I'd come back by for a test drive which is one of my biggest pet peeves and why a few Colorado deals had fallen through at other dealerships when I was basically ready to write a check.Everything was well handled and he followed up on the items he said he would. Greatly appreciated the experience and am happy to have been able to have a good car buying process local to Pullman.

Heather Gomez

2023-05

I went in here trying to get a good car for a good price and I have to say I had the best experience here. Luis made sure we felt comfortable and welcomed made sure this car was A1 before selling it to us. I just moved to this small town so I was iffy about how this could go. Definitely was not disappointed. They worked with my budget. That was a plus. Luis is the best. Thank you for going the extra mile to get me into a car that I so desperately needed. Will definitely recommend them. If you want honest trustworthy people this is the place to go. Thanks again. 💯🙌🏼❤️

Summer C

2024-03

I purchased a car from this dealership last month. During my initial visit, the salesperson asked about my budget and recommended several other options. However, on my second visit when I wanted to explore other cars in the parking lot, the salesperson judged me that my budget wouldn't suffice.Consequently, I ended up buying a used car. Before signing the contract, the sales exerted immense pressure, claiming others would offer more if I didn't buy today, and that the discounts were limited to that day only.......Then drama issues started......Nine days after buying the car, I received a call from them asking if I had a driver's license (they knew I only had a permit when I signed the contract). The next morning, the salesperson asked me to drop by the store, stating (just an excuse) that the financial manager needed to verify the mileage and some missing documents. Upon arrival, multiple staff surrounded me, claiming that due to financing my car, they needed to hold my car in their parking lot until I got my license. During the whole talk, they did not show me any formal documentation from the bank.Excuse me? without a car, how to practice driving? how to obtain the driving license???? I did not know it is true or false that holding a permit can only buy a car from a dealer but can not take the car home?????? If it is true, why did they not inform me before leading me to sign the contract? If false, why did they that way??After that, I visited the dealership twice, requesting my car for driving practice with my friend. The first time, my salesperson made me wait for nearly three hours until he finished with another client. Then, the manager used the snow in the parking lot as an excuse to prevent me from practicing. Ridiculously, Why make me wait three hours for a random excuse?!? On the second visit, both the manager and salesperson claimed appointments were necessary and they had another client coming in 30 min, despite my prior communication over messenger with the sales. After waiting over three hours again, the salesperson spent less than a minute bringing the car out from the lot. Why did not the salesperson pull my car out within the 30min waiting time for next customer or ask another employee to do that????I inspected the car, I noticed snow tire marks and scratches in the trunk, along with a cracked right taillight—none of which were present when they retained my car. I feel my car is totally different when I shift gears compared with before, not smooth and with noise. I do not know what happened to my car and do not know why they always prevent me from practicing driving with my car.Throughout, I repeatedly asked for formal documentation regarding the car's retention, but received only oral excuses, like the bank called him and asked him to conduct. Then, they provided an informal paper (without any logo, stamp, or signature) dated before I signed the contract—completely unconvincing, ridiculous and confusing. Then I contacted the bank, they denied any involvement or knowledge. Until now, I have not received any reasonable and formal explanation from the dealer.On the day I dropped by to pickup the registration file, the salesperson asked me whether I could do him a favor and give a good review. I refused and said I would share according to the truth.So I'm just sharing this review to highlight my awful and terrible experience at this dealership.

Kim Feider

2024-04

Excellent service and answered all our questions quickly. Got us out with our new vehicle in a matter of a few hours. Adel was great.

Outshine Tunmise

2024-04

Bill was my service advisor. Kudos to him. He was empathetic and a good listener. He attended to my request professionally, and gave me valuable options so the problem could be fixed once and for all.My Buick Encore was finally fixed after a series of troubleshooting.Thank you.

Mara Niezen

2024-04

We've bought multiple vehicles here. They always go above and beyond to make the experience enjoyable. Will definitely keep going back.

Kay-Dee Agonoy

2023-05

Our family just got an upgrade thanks to Brit Hammond! She was a joy to work with as was the entire team. We're more than happy with our new vehicle and look forward to the many adventures ahead. I'd recommend Chipman & Taylor's because they really work hard to get you what you need. Everyone was helpful, kind, and very knowledgeable from start to finish. They also have the best selection in the area. We'd went to a few places that had next to nothing available while here, we had quite a selection that didn't require to get more or less than what we wanted/needed. If you want a good selection, wonderful service and a great, reliable vehicle, stop in! I'm certain you'd get the same care and attention my family enjoyed.

Tara Haskins

2024-03

Much more than just a car dealership. We walked in expecting a high level of professionalism from the sales consultants and managers and by the time we finished purchasing the vehicle we were searching for we felt like we were part of their family.The person who made this possible was our sales consultant Adelberth Guillen. From start to finish he did an exceptional job allowing us to feel comfortable and confident in our decision to purchase a new vehicle at Chipman and Taylor Chevrolet.Thank you Adel and rest assured we will be coming your way anytime we need anything else!!!

Rasputin's Liver

2024-02

I'm an older, disabled fellow on a disability stipend, i.e. a limited budget to say the least. Chapman/Taylor has been gracious enough to keep my old 2002 Trailblazer working while allowing me to pay each month as I can. I'm very grateful for their efforts and patience. Thank you.

Joseph Williams

2024-03

Go in for an oil change an it’s nice that you are not pressured or scared into an outrageous amount of repairs! Inspections are done thoroughly an you know exactly where you vehicle stands especially when it has over 300,000 miles!

Wayne Garland

2024-01

Very good customer service. Adel was such a pleasure to work with. No pressure. Tried his best to get us what we wanted. 2024 chevy Trax was our choice and he delivered.we highly appreciate chipman and Taylor. Thanks again Adel.

Greg Gfeller

2023-05

I have been in the market for a low mileage pickup for some time. I found the perfect vehicle at Chipman and Taylor. Working with Adel as our salesman made the process enjoyable. Adel took the time to review all the features and made sure we were happy. Cooper in the finance department was easy to work with too!

Gordon Murdoch

2023-12

Fran and Steve were amazing. As a first time new vehicle buyer, they streamlined the process and were completely transparent, helpful and honest. This is why people are motivated to buy local, good people!

Claudine Planck

2024-04

Didn't have to wait. Finished sooner than expected. When my car was ready one of the men moved it up closer for me as I am recovering from surgery.

Craig Kitterman

2022-05

Had an awesome experience ordering my new 2022 Tahoe Z71 working with Adelberth Guillen. Simple up-front & transparent pricing and a smooth process - all completed over email and phone (as I live near Seattle and chose this dealership for price and simplicity based on initial conversations). The Tahoe showed up in about 6 weeks (much faster than any of us anticipated). When I flew to Pullman to pick it up, Adel went above and beyond and even picked me up at the airport. Because he had sent the papers ahead of time via FedEx, I arrived with everything signed and was out of there with my new ride in just a couple of minutes. By far the best car buying experience I've ever had. Thanks Adel!

Katherine Fair

2023-11

Purchased a car from Chipman & Taylor yesterday (10/20/23). Salesperson ‘Luis’ was fantastic. Super friendly, no b.s., great communication. He Took the time to explain features of my new car after the sale. Luis made the process quick and easy. Even My dog Lucy, was welcome and she says hi. 👍🏻👍🏻👍🏻

Geraldine Winters

2024-04

People were very friendly, gave me options on which tires to order, good job overall.

Grovom Painting

2022-05

We are impressed! These guys are incredible. There were no games; just honestly and integrity.We live in Montana and we drove up to purchase a Chevy Suburban. Salesman Cleider Guillen went above and beyond texting me pictures from every angle. He even crawled under the vehicle to send me several pictures from underneath! After our extensive communication with Cleider (Clay), we were confident enough to make the long drive and complete the purchase.When we arrived in Pullman, we were encouraged to see that Clay had accurately represented the Suburban. We dealt with both Brit Hammond and Cleider Guillen, and were thrilled with their upfront and honest negotiation. They even completely filled up the gas tank🎉Brit and Clay are not your average care salesmen.We are not easily impressed… but today we were amazed. We will be back!Nathan (Owner)Grovom Painting

Becky Martin

2024-02

Don Stanley made the process easy. He explained everything as we went along!And of course, Fran made it fun! March 17th.

Colleen Earle

2023-05

Recommend this Caddy ? YesPurchased a vehicle from this Caddy? YesI just wanted to take a minute to rate my recent experience at CHIPMAN & TAYLOR. As you can see I’ve given a rating of fiveStars. This was a very smooth process from beginning to end. More specifically I would like give high praise tomy car sales caddy, Travis . Not only was he extremely genuine and a gentleman to boot, but also a true. professional. I did not initially intend or expect on leaving there with a new vehicle, but the more time that I spent talking to Travis about my situation at that time the more inclined Ibecame. His evident years of knowledge and experience in auto sales was far superior to that of the salesman thatI encountered at other local dealerships. His approach is quite relaxed and there was no pressure from him at allall. After doing homework and shopping around My Grandmother and I knew the deal was for us. Travis was willing to take my Grandmother through every single car on the lot until we found one that worked. He led us to the perfect match and found a way to make it work in our favor. I couldn't have asked for much more than that. Not only did We get to leave CHIPMAN & TAYLOR with a bodacious 2019 Hyundai Elantra GTbut We also left with our dignity still in tact. Thank you Travis ! Thanks also for your assistance and for staying true to your word. Our overall experience at CHIPMAN & TAYLOR would not have been possible without the help of Travis📌The Best Car Sales Caddy ,Thank you for your patience and for staying. late to wrap the deal up.Sincerely Wilda J. Patton & C.L.E.

Char

2024-02

Always great to work with! Nicole was very good and helpful on the phone. Easy to drop off and fast service when I went to get my car. Fran, Steve O’dell are always awesome and have been very good to my family over the years!Everyone is very helpful and friendly. Was able to get my car in quickly and they always do great work. Service staff and front office staff are amazing.

Bradyn Ellis

2023-05

Went in today to look at some pickups and SUVs. It was not 30 seconds before Adelberth came and helped us. He was patient and was very easy to talk with and helped us find our brand new 2022 Silverado! He helped us through the first stages of buying. We started the process at 5:15 and was in our car by 7! Could not have been happier with the crew at Chipman and Taylor’s! Thankyou guys! If you are wanting a trustworthy, quick, and helpful team then go to these guys!

Gail Parsons

2024-02

The service department checked in my vehicle promptly on arrival, verified service to be performed and completed the service in a timely manner.

Chip Parker

2021-05

My wife and I traveled from Park City, Utah to Chipman & Taylor Chevrolet in Pullman, Washington to buy my new Chevy Silverado 1500 LTZ. They were the closest dealer with the exact specs I was looking for in our new truck. They were easy to work with, and we solidified the terms of the deal before the trip.We flew into Spokane, Washington, which is 2 hours from the Chipman & Taylor. They sent a driver to pick us up, including our dog, and he drove us the two hours to the dealership. The paperwork was ready for signatures, and the transaction took less than 30 minutes. The dealership owner stopped in to make sure all was going smoothly.Our sales associate, Britt, worked with us in the weeks leading up to our arrival and walked us through every feature of our fancy truck. I know she would have spent as much time with us as I would have desired, but we were antsy to get on the road. Britt escorted us to the state line so that C&T could officially deliver the truck out of state. We were in and out in about an hour, and we were on the road back to Utah. Britt has followed up with us several times to ensure everything with the truck is perfect.I would not hesitate to buy a new vehicle sight unseen from Chipman & Taylor. They were great.

Benjamin Cary

2023-08

Really awesome experience buying a car from C&T Chevy. They worked with me as an out of town buyer, were outstanding communicators, stayed after hours to help close deal, and were super easy to work with. No haggling, no pressure upselling, just honest folks! I particularly apricated working with Clay from sales. Clay worked with me patiently, stayed after hours to close the car out, and even drove me to the airport after his shift had ended. 5 stars all the way!

David Jennings

2024-04

I bought a car from them that was supposed to be $7,000 and its come out to be over 14,000 in the car now is not worth and the car is now worth 2000 and now I'm stuck with it until I can pay it off which might never happen do not buy from this place

Singe

2023-05

This is one of the best low pressure dealership I've had. We had Luis run us through the whole process and it went amazing. Definitely recommend this dealership and Luis!

max mateer

2024-03

My experience at Chipman & Taylor Chevrolet was so fantastic when I bought my truck 3 years ago I decided to buy another vehicle. But because I had surgery and I couldn't drive at the time. Adel brought the car to me so I can see it. Working with Adel,Cooper and Fran again. I decided to buy it. A month later I seen another vehicle that I liked and I called Adel to talk about the DOL mistake and I talked to him about the other vehicle, and with the help from Adel,Cooper and Fran. I decided to buy the other vehicle too. I also referred friend to them and they decided to buy a vehicle. So I am very happy with Chipman & Taylor. If I could I would give them more stars.

Mark Roach

2024-01

Everything thing went great. The service department did great job as always. Good people.

Jon Oglesby

2023-06

Right from the start our salesperson was prompt, responsive, and professional. She followed through on her promises, and we felt zero pressure to buy from her. The finance manager was great too, and didn’t try to “upsell” us on unnecessary add ons or contracts. Our first vehicle purchase from Chipman & Taylor likely won’t be our last, and I highly recommend this dealership, and their staff!