PetSmart

1Erosmuse

2024-05

Wasn't happy with the purchase and need to return it. I bought Zesty Paws calming bites

Sage Oliver

2024-03

I’ve always had a great experience at this Petsmart, used to go here when I worked in the area and they’d always help me with whatever I needed. Went back in today because they had some great online deals so I did a pick up order. I always run around the store to check out new or clearance items and found some great pieces of wood and a really nice tank! The cashier and manager were super helpful, even brought me a cart to the back and offered to help me bring it to my car.Also chatted about reptiles for a while and they seem super knowledgeable. Their crickets were also in amazing condition and weren’t stinky like most pet stores I’ve been to. While this one’s a little out of my way I think I’ll be shopping at this location more often :)

Mariya Blaine

2024-04

I jave been to this salon about 3 months ago and wasn't vary impressed with the cut she had so i was hesitant to go back but decided to give it one more chance and i am so glad i did! My groomer was Kara THIS TIME, and she did a fantastic job! I have never seen my dog look this good ever. Definitely will be back to book with her. Thank u!!

Grammie Peg

2024-05

The sales clerk was most helpful. We went in to purchase a new litter box system for our new member of our family, which we adopted from CARES no kill shelter in Burien.

D. J. Mason

2024-04

Nice bathers and groomers. Very good at there job. Nice store to shop at. Everyone so helpful. My daughter enjoys working here.

Alexus Petersen

2023-12

It was great! I especially loved the blue buffalo lady who was working as a sales rep for blue buffalo. She let my dog try all the treats she had in her cart and gave me some tips on where to find them and how to choose the right snacks and harnesses for my pet. Also recommended to to the trainer on duty for some free quick tips on training my pup. Super awesome staff . Great experience as well.

Julia Pavey

2024-04

my cats love this stuff, and they just can't get enough of it.PetSmart is where I can find it.

RaeAnne Tegman

2023-05

This Petsmart is amazing! All of employees are always extremely friendly and helpful. I take my dog here for grooming and Michelle W does an incredible job every single time - and my puppy is always excited to see her! I specifically drive 20 minutes to this Petsmart when I have lots of other options because Michelle is such an amazing groomer and because she is so great with my dog. The winter season has been rough on my dogs fur with the rain and winter coats and even though I spend hours brushing her I just can’t seem to get all the tangles out, but Michelle always takes the time to get them all and you can tell that she really enjoys her job. Thank you so much Michelle for being the best groomer, Emi and I love you!

Willow

2023-05

Can run out of stock sorta fast because they usually have really good deals even if not in-store the PetSmart website/app might have lower prices/show items as on sale/other deals etc etc and they always price match it if you ask without worrying about “being that person” lol. Probably my go-to for sure because of the wide range of selection overall with typically the best prices whether it’s pet food you’re looking for, or toys, accessories, random stuff to buy for your pet they probably won’t even care about but it’s cute so you bought it and more. lol Friendly staff too! Good stuff. :)

huyen nguyen

2023-12

They canceled on my dogs appointment 2 times. If you want to get your dog appointment for grooming , be prepared, they canceled me first time and i was like ok, then i make appointment for 2 weeks later, they call me again and canceled appointment again????. And tell me next appointment will be in a little bit over 2 weeks more. My dogs hair is too long to wait for whole month. I won’t comeback here.

Connor Mickelson

2024-04

The salon called to cancel our dog’s grooming appointment TWO times in a row. They were unable to provide any solutions other than “we’re sorry” and “the soonest we can reschedule is in two weeks”. So, now we will be waiting over 6 weeks from the time we initially scheduled our dogs appointment to “the soonest available appointment”. Completely unacceptable.

Cheryl Young

2024-04

The people there are always friendly and helpful. I always find really good deals there on healthy cat food; etc.

Alice Taylor

2024-02

I have had two very bad experiences in this grooming dept I brought my 2 yr old Bichon frisée to be groomed today and they refused to groom her stating she was stressed (she was fine), this happened a year ago and the same treatment from groomer, they are NOT worth the travel time to go to !!!

Dave

2024-01

We're here often for dog food and less frequently for boarding. Always a good trip. The staff is friendly and the place is clean. Plenty of parking as well. Our dogs haven't complained either.

Holly Ann Walker

2023-05

We frequent this PetSmart often and the staff are always sweet to our corgi. I appreciate that it always seems well stocked and offers a lot of variety from treats and food to toys and dog beds. Needless to say, our dog loves running errands if it means a bone from the petsmart staff.

kate armstrong

2024-01

This store has always been great for service and are eager to be of help, but Christmas seems to give them some service issues

J G

2023-10

Probably one of the nicer petsmarts around. The cashiers are always friendly. Shelves are rarely empty and the store is clean. Animals appear to be well cared for. Good selection of products for all animals.

BellaValentine Neff (BellaValentine)

2020-05

Carries just about everything we need. Freshpet dog food isn't easy for us to get anymore now that our closest QFC store discontinued it.I've purchased 2 Betta's from there and 2 snails. Healthy, and they do free water testing if needed. Here's my second Lil guy. Just brought him home 2 days ago. Meet Nova, only 9 wks old & he's so tiny but handsome. Our oldest one Ninja is trained! Never knew how smart they really were...

Fenerbahce Bora

2024-02

Even with Arnela. 5 star lol.She is one of the best

Roselin vale

2023-09

They bathed my golden retriever puppy. I loved

Jojo Robles

2022-05

Good Store. Friendly employees. My dog loves his new bed and new toys 🙂

Dance Fire

2023-05

Latest buy was on March 5 (2023). The lady that checked me out was condescending with her service. I hope she's not the manager because she clearly needs training on providing a warmer attitude. When a customer asks questions, don't frown upon what's being asked. It's not like, just because you work in a pet store, you know all the answers to a question about an animal. Excuse you!Also, several of their cat food are hardly being stocked and this is pretty sad because I don't even come here that often. The animals in their little containers and their fish tank are lacking supervision and maintenance.Been trying hard avoiding coming into this location in person mainly because the atmosphere and service has been very sour and stale. Despite this location is closer, this store will now be on my DO NOT SHOP HERE anymore list!

Genie Poliak

2019-05

My schnauzers loved getting a haircut at petsmart in Burien! They even got a personal note at how good they behaved during their grooming😚

Mr.E

2024-01

Always has what you need for a great price employee s are awesome

richard crippen

2024-01

Prices ok, Selections and instocks good. Help good, a limited

Miguel Sr C

2024-02

Lots of help from the employees and the store was clean for being a pet store but the inventory wasn't all that to what it used to be

Mei

2023-05

I'm very happy with everything except the way returns were handled, which felt pretty cheesy, whether it was store policy or not. I had been told I didn't need to worry about keeping my receipt to return something if I used my store account because my purchase would be saved in the computer, but when I went to return an item that I bought on my account and didn't keep the receipt for it, I was told I could only get my money back as store credit, which was about the cheesiest, scummiest feeling return interaction I've been involved with. (As I write about it, I'm tempted to knock my rating down to 3 stars, but given how good every other interaction has been, I'll let my rating stay as it is for now.)

Mandy n

2023-05

The manager Arnella has wonderful customer service and really cares which is hard to come by now. She saw my concern over the price of a bag of litter I paid for. She informed me that if I can find it cheaper online, they would price match it, and sure enough they did and saved me $10.

Michelle Vance

2024-05

Customer service here is great!

Shauna Fossum

2023-05

The young cashier was great, however Lorangia was not. When shopping with my toddler for a new fish, Lorangia schooled me about our choices instead of offering helpful guidance. My child was having a hard time concentrating so we used the restroom. When we returned the fish were put away and there was no employee to help. Lorangia needs to better her understanding of customer service and sales closing. We left and will find a pet store that is happy to help a family chose a new pet.