Fin & Feather Pet Center, Inc.

Enoch Regier

2023-11

Most of the reptile enclosures had dirty or no water. Anoles were dead in the water bowl and skinny starving. Enclosures were dirty and not taken care of at all. Smelled horrible. Many baby ball pythons in a tank with hardly any water and improper bedding and all looked stressed.When we informed an employee about this they just brushed it off and said ‘oh awesome’ and went back to talking with another employee. Employees do not care for the animals and were rude.The store does have a good selection of products and supplies and otherwise is a good store, but animal neglect ruins it all.

Anthony Couillard

2023-05

What a fantastic local pet store! Been the staple of Richmond for as long as I can remember. Their selection of more exotic type animals is pretty impressive. Lots of pretty cool snakes, lizards, tarantulas, scorpions, and even other types of insects. Have a pretty good sized bird room always have either guinea pigs or rabbits out front. And one of the better selection of fresh and salt water fish in the area. I stopped in usually once a week, maybe once every other week to grab feeder Guppies and minnows for our turtle. Usually will get a package of mealworms as well. They have a huge selection of premium dog and cat food. Lots of toys for your animals and goodies. They carry pretty much any type of food selection you need for almost any animal. The staff is always very helpful. Pretty easy location to get to. If you need something special they can't even do special orders as well. Pretty soon we'll be buying a frog and I know we'll be getting it from Fin and feather. It's very easy to forget that we have a local pet store, my kids always want to go it's like going to a mini Zoo. Take the time and go check them out you won't be at disappointed.

90 Poik

2024-02

I do not recommend going to this place, because they do not know how to care for animals. This picture I posted in here is a tree boa with shed stuck all over its body which is not healthy. Also I got a bearded dragon from this place maybe 1 year ago and they don’t even know what kind it is or size but last night my bearded dragon died out of no where and they don’t tell you how to care for them when you buy a animal. So this place is a scam and murderers

620Pat

2024-05

Very helpful staff. The store smells really bad of animals . Like it needs a good cleaning. I have animals and my home does not smell like this. It is really strong and makes me not want to linger there and shop.

Annette Jackson-Booker

2024-03

That beautiful white bird is amazing I already had a yellow one that's 17 years old ,wanted Another one and when I saw the white 1 I had to have. It didn't know how the Yellow One would adjust to having another bird. But I bought another cage. Put them side by side for one month then I bought a bigger cage and put both of them in the bigger cage and buy my surprise. They got along just fine and the white one is so easy to handle. I just love him.

MidnightDragon

2024-03

I love this store a lot, and sometimes buy pet rats, as well as feeder mice. The past couple of months, they've had fleas. The first time was actually a good while back and I called. They claimed they were just mites. A whole cage of pet rats died because of the flea problem created. My vet tried, and not much could be done. The reptiles are always great still, but I worry about the rats and the flea issue because I know there are other furry animals in the store.

Meka

2024-02

This place is a life saver. I called everywhere to try and surrender my guinea pig because I didn't want to let her go but we are moving and I didn't want to take her with us. This place empathized with me and made a space for Mona. She is 2 years old and I had her since she was 4 months. It was hard to let her go but David reassured me that she would be in good hands. So I had to give this place 5 stars wish I can give them 10.

April DRL

2024-04

This place is disgusting. As soon as you open the door, ammonia from urine hits your face. The animals are not taken care of and quite a few look like they're dying. The health department needs to shut this store down.

Blkgent

2024-01

I probably pasted 10 pet stores driving to Fin & Feather, because they take fish in for credit. They were fair with the credit, very friendly staff, priced are average, selection is amazing. Definitely will be back

Donovan Harper

2024-01

My family and I visited Richmond today in search of a new fish store's to visit we were told about skoolz of fish by KGTropicals and found out that Richmond has a few good fish spots. We are very satisfied with this place and the others we have found. If you love your pets you'll love this store.

Wendy Anderson

2024-02

So many species! Reptiles, amphibians, insects, birds, bunnies, isopods, fresh and salt water fish. Habitats appear to be well maintained. Previous purchases have been healthy. Layout can be tight for person using mobility devices. "Aisles" cluttered and no turn around space. Friendly staff. There is often an odor if you are sensitive.

emily ashman

2024-01

i’ve been buying from here for about two years and always loved to support this small business, but, the customer service is definitely lacking past few times i was there. usually have to wait ten minutes before you even get acknowledgment sometimes. also noticed lack of water for reptiles and dirty tanks. very disappointed

Dominique Fleming

2023-05

I loved seeing people with so much patience and knowledge equally sharing and helping those of us trying new pet avenues. They helped me get a proper filter/pump (black thing) for my new goldfish George’s fish tank.

Christine Armstrong

2023-11

Love this place! They have a great store, and everything is almost always in stock. I don't have a hard time finding anything. Very helpful and knowledgeable staff!! Great selection of fish and plants for aquariums. Fantastic selection of small animal foods and accessories. Great pet store without the pet chain nonsense.

Roy Cook

2023-05

This store has been a great help with the knowledgeable staff and inventory. I'm a 20 years saltwater aquarist and happy they are selling saltwater fish and corals again! Tonight I signed up for the points program and I already have $10 off... Uh boy, lol, I'll be back in next week for some plants and fish for my first freshwater setup! Big thanks to Shane for helping me out with all the supplies!

Arun Pothala

2022-05

This is a place where you could find a lot of reptiles fishes exotic pets , I have visited this place today and got amazed .. please checkout the pictures , I highly recommend this place to visit .. you Guyz are doing a great job .

selema simmons

2023-10

Love my fishes but they need better service or more employees. We waited 25 minutes after we found what we wanted ask for help the employee told me she would get some one for me. When she could have helped me she was talking for 15 minutes (not about her job to a customer that didn't anything ) never got anyone to help and it was two employees at the register that I try to call over as well with no response like they didn't see these groups of five people just standing there waiting for service so me and my family left but as we was getting in the car I was upset we waited that long with our anything so I when back in to speak to the manager but when I went back in a another employee came in and I ask her to help me and great service I was in and back out in 6 minutes with my 🐠🐟🐠🐟 and her service was so great I forgot to talk to the managerPlease do better

Andrew Manos

2023-07

A great little pet shop. I got my curly haired Tarantula named Morty there. Friendly and knowledgeable staff. Pretty good prices too.

Kendrey Brown

2023-11

I visited fin and feather for the first time recently hoping to support a locally owned pet store, however.. i left on the brink of tears. All of the enclosures were too small and dirty, basically no food or water, flies everywhere, rabbits and birds looked on the brink of death. I immediately went to look at the reviews and was shocked to see that this has obviously been brought up to the staff/management. Someone said last month there was a dead hermit crab in the tank, they informed staff that conditions were not at all correct, yet when i went in last week, the small tank was full of at least 5 very large hermit crabs. They literally purchased more animals knowing that they were killing them and I find that unbelievable, and I can’t even imagine what goes on behind closed doors. Please adopt these animals out to people/places that have the space, money, and time to properly care for them. Stop supporting sale of wild caught animals. You have a great selection of products, I truly hope you will listen to your community and transition into a product only store because animal lovers will NOT support you like this. Adopt don’t shop<3

Mike Lennon

2024-01

Went there today to look at the fish with my mom a employee named Ian was well educated and very informative any questions we asked he answered he and the rest of the staff were very kind and outgoing we left with a orange snail and 5 fish they also have a free loyalty program I will certainly be back to buy my dogs food in my opinion Fin & Feather are 10 times better than petsmart or petco due to determination and friendliness you will not be disappointed

Ashley Hines

2024-04

Staff knowledgeable, customer service excellent! Never felt rushed, staff willing to help those new to the fish world!

Ghostgirl Stay away

2024-03

I love getting my animals and supplies from here, staff is very helpful but it is a tight store.

Kevin

2018-05

Best Pet Shop in Richmond! Knowledgable staff, small, local, and reasonable prices. They carry all kinds of biologically appropriate dog food and at good prices. Excellent and healthy aquarium life. Always friendly and eager to help any way that they can.

Sandy Williams

2024-01

Prices were good for what I was getting. I got super worms for my turtle. Customer service was great!!

Corelle Orr

2024-02

Just about the only real pet store in Richmond VA. Selling a variety of animals fish reptiles & arachnids. Rabbits, Guinea pigs, Fish, Birds, Tarantulas, Snakes, Lizards, Scorpions and more.

Kaylee Davis

2023-12

One of the best animal care stores around! I came in after having not the greatest of days and all the employees went out of their way to make it better and help me find everything I needed!! Huge thanks to you guys! I will be back!

Kristie B S

2024-04

Drove an hour to replace my PondMAX transformer (that only lasted 2.5 yrs), only to find out they couldn't ring me up as their system was down.

King Khalipha

2024-01

I was in the store on 12-5-23. I had a very bad experience. An attendant their through a tantrum!! Slung my fish on the counter!!! Ridiculous!!!....

Joshua Heckle- Surreal Estate Deals, LLC (Joshua Heckle)

2024-03

Always very helpful and honest. Love the selection too! All kinds of pets

Wolfe From that Game

2020-05

Upon first impression this is a shop that has actually had some planning and thought put into it's layout and execution. Which is very different from the majority of the local shops that are all more passion projects, being assembled and expanded anywhere with the minimum. It feels professional.Moving past that. They have a killer selection of reptiles, birds, mammals and fish. The prices are all way below norm also. But this isn't some discount barn. The quality and health of every animal is quite high.For me, I was in town for fish to stock my own project. I had visited the other two main fish stores in the area and don't get me wrong, they are amazing; but the approachable and knowledgable staff that knew customer service combined with their unique and killer selection was the perfect environment for me. I took home enough bags to float a cement brick.I can't reccomend them enough. There is nothing like it where I'm from in Fredericksburg and Spotsylvania.Attached is a photo of the fish I got in my own personal tank.Dwarf gourami femaleBamboo shrimpMexican dwarf lobster femaleYellow KilifishNeon and Glolights