CritterTown BathHouse

Dajah Harris

2024-04

Today my 120 lb German Shepherd needed a bath. I usually go to tractor supply company down in Chester, but I was informed I would have to wait an hour due to it needing to be cleaned after an incident. Not wanting to wait, I looked up self dog washes in the area and found THIS GEM. Let me tell you this place is God sent, not only is it 8 minutes from my house, but there are SO MANY dog washing stations in there. They provide not only two different types of tubs (based off of your pup’s size) but towels, shampoos, dryers, various brushes, and wall tethers. You don’t have to clean your area once you leave, the staff handle that for you. You will also be provided with an apron to keep yourself from getting wet. All this for a reasonable price under 20 bucks, you can’t beat it. I was also assisted by some of the sweetest women ever Ms. Claudette and Quita. They were both so helpful, from giving my pup cologne to seeing I had my hands full and providing me with a bag, down to chasing me out the door to bring me my forgotten keys. This place is amazing I can’t believe I didn’t know about it being around here for 27 years, what an awesome convenience. I will be returning, thanks a bunch!

Sonya Thomas

2023-05

I had never been to crittertown before But my 1st experience was absolutely wonderful! They have a small shop in the front offering treats and different items for your pets and 8 different bathtub situations in the back . You literally just need to show up with your pet. They supply absolutely everything! The staff was incredible and extremely helpful. They offer waterproof aprons, scented shampoos, medicated shampoos, conditioners, and lots of brushes and combs. I did not have to wait at all and it was literally the 1st time that I had been able to bathe my huge dog comfortably in years. Each station has a blow dryer, they also provide towels. I was so impressed that I went home and got my other dog and went right back the same afternoon with her.

Lillie Lattimore

2024-03

Convenient and affordable option to wash and care for your fur baby. I’ve been a number of times, and it has been easy and stress free. Would definitely recommend!

Julianna Szijarto

2024-01

Best place to go with my little puppy. Excellent grooming service . Jen is the most caring wonderful business owner. Highly recommend Critter Town Bathhouse.

Ampersand Dotsys

2024-01

Exceptionally clean and well-kept pet service areas, and very reasonable prices for all your pet's special treats.10/10, best staff and owner ever!

Trish Grubbs-Sommer

2024-04

Loved this place , my 100 pound german Shepherd doesn't trust people, but this place was perfect and will be our regular visit every 4 to 6 weeks

V S

2024-04

Very nice and super helpful.All the supplies I needed for a great doggie spa day!

Melba T.

2023-09

Great DIY dog bath house! They have varying levels of pricing based on whether or not you want to clean up after yourself or let the staff clean up. You can also get a membership to get after hours access to bathe your dog. We’ve been really happy with our membership for about a year now and love the staff, location, and whole set up. Thank you!

CU2 Wootin

2021-05

Yes, I will come back ! Towels ✔shampoo✔conditioner ✔brushes✔ and a huge tub with warm water and a hair blow dryer. Apron for you to wear! The apple cookies for 1.00 are a great treat for your dog after bath. Plenty of room for social distancing and masks were worn. My back was spared from bending and the tub was big enough and deep enough for my 80 lb Sheppard mix to turn round in. He is an old fella and they have steps for him.

Cam Brandon

2019-05

Great price, great clean bathing area with all desired bathing supplies including excekkent water pressure😁. Staff is always available and so helpful. Clean ttowels & bathing accessories, blow dryers - only thing missing is you and your dog! Ginger & I loved the whole bathing experience!

Kaelynn Manning

2023-05

Absolutely adore this place and its staff. When we first moved to Richmond, we were in need of a dog harness after our pup chewed her expensive one to pieces. I made a post on nextdoor asking if any neighbors had an extra one lying around, and Jennifer responded. When we met for the harness, she also gave me a bath certificate for her business. We just got around to using it and will definitely be going back!! Claudette was super helpful as this was our first time, she walked us through the entire process and went over their shampoo, face wash, and other product selection with me. They have a wide assortment for a number of skin issues and coats, as well as dental and ear wipes. They also have a tray of colognes and sprays at the end that are the perfect finishing touch! We went with the honey almond, thanks to Claudette, and we love it!! Plus, they gave our pup a cookie at the end!! They let you know when a dog is coming around the corner or coming near your tub, which was amazing for our very nervous girl. Love this place so much!!

Dave Woods

2022-05

Never been to a place like this. Dog was muddy. What a relief to find this place! Super convenient, nice folks, easy walk-in bath for the muddy doggo.

Rondell James

2024-04

Nice people plenty of towels new blow dryer a nice selection of snacks to purchase

Sharon Shaw

2023-12

It’s so much fun and so convenient to bathe the dogs and I’m grateful they take care of the mess and have fun snacks to treat the dogs afterward!

Athena Sicario

2023-05

Incredible idea for grooming your pets. Wonderful atmosphere, very safe, everything you need to wash your pets without the long drawn out mess of a process it can be at home. Excellent products, treats and more. Multiple bath sizes for comfort and ease and drying stations. I'm so thankful for this genius idea of a business!

Catherine Herrmann

2023-05

First time using a self service bath store and I can’t recommend this enough. I recently move to the city with a dog that is miserable to bathe. We tried CritterTown and will definitely be back. The facility is clean, very well stocked, the worker (possibly owner) was welcoming, helpful, and made the experience even better. So worth the $15

Erin Kichinko-Willis

2021-05

I brought 4 of my dogs here (in 2 shifts) and everything was fantastic! The staff are so friendly and helpful, the facility is clean, and there was an expansive selection of shampoos and brushes to use. One of my dogs was freaked out by the dryer and one of the staff members gave me some tips on how to make it a better experience for her. Such a great neighborhood spot!

Clare Shanley

2023-05

I love coming in to CritterTown to bathe my St. Bernard/Newfie. There are always a wide variety of products to use and the staff are so knowledgeable. Claudette is especially friendly and helpful and always answers my questions about what would be best to use on my dog. I love seeing her genuine excitement at every dog that walks in the door. Could not recommend more!

Eric Bader

2024-02

A nice and local pet supply store with a novel concept of DIY pet bathing stations

Abby Credicott

2021-05

Love the neighborly atmosphere. They have plenty of wash stations so I didn't feel rushed through my very long & very overdue wash of my pup.

Leah Argabright

2021-05

I have a 1 year old Leonberger and this was our first time in!! We were lucky to have had the place to ourselves for the majority of the time and this was really great for my puppies stress. The tubs were large and well constructed to allow for easy access and maneuvering. Store was clean and attendants were super sweet and made themselves available as needed without being "under foot" plenty of options for soaps, colognes, treatments and accouterments needed for drying, brushing, and clipping!! Im thankful I went with my gut on this one and you should too!! Disappointing results need not be worried about!!

Patricia Clement

2021-05

Love this place!!! They provide all the supplies and easy to use bathing and grooming stations and you provide the dog! Leave with a happy dog and they keep all the wet towels, dog hair and mess! Best deal in town! My dog freaks out at groomers. He's much happier with me grooming him and I'm happy not to have a mess at home.

Barbara Bivens

2020-05

This place is awesome. Very reasonable pricing. The $15 charge includes your choice of tubs (several different heights), a wide choice of shampoos and bath items, towels and ear wipes. Super friendly and helpful staff. Took my husband today because I have a broken leg and stinky dog, the staff helped us arrange things so we both could work on our dog.

Keisha Young

2023-05

Great place to bond with your pet. Clean, friendly, and relaxed. ❤️

Meghan Hogan

2023-05

We live in an apartment, so when our hound decided to roll in poop we were desperately trying to find somewhere to give him a good bath. The place is sparkling clean, supplied everything we could’ve needed and more, and had the quickest easiest checkout process.

Steven Pickett

2022-05

I've been a dog owner for a long time, and never knew you could take your pup to a "do it yourself " bath house. This place is GREAT ! They supply everything. Shampoo, towels, hairdryers and more. Inexpensive too. This makes giving your dog a bath easy. I'll be coming back on a regular basis.

A. Finley Wade

2022-05

Critter town is the perfect place to wash and "fluff" your dog(s). Having been a repeat customer for over five years there is no better place. It is cleawanting to find a place to scrub their pup(s) and n, the staff both cheerful and helpful, and the dogs seem to either tolerate it or enjoy it. I recommend Crittertown to anyone have the supplies needed to you.

Cristobal Lopez

2023-07

Great place to take your four legged friend and give them baths. Price is good specially if you share one Tub if you have more than one dog.

Christina Buonomo

2018-05

This place is so amazing. I went yesterday, since it's gotten too cold out to wash coops outside. The tubs we're clean, there were so many different tubs sizes and types for different pups. There were two staff members that I remember. 1 was assisting with nail clips and any other way you could need.. bath selection, where something is, etc. The other was cleaning everything... Although it didn't look like anything needed it she was running around the whole time, I even saw her shampooing the front carpet entrance before I left. They clean the tubs, the soap bottles, towels, and brushes (if used) after each wash. And the best part is.. they also have hugs dryers to blow your pup out afterwards and colognes and spritzer smells too.We bought two smelly candles and a bag of treats before we left.

Jacq Crowley

2023-05

Always great, easy service, nice warm water, plenty of towels, inexpensive, I'm always in and out with some nice cookies for my pupper, if you can't bath your dog at home, or don't want to deal with the mess, (me) this is the place for you!