Walgreens

Woody Anderson

2024-04

Being fleeced by pharmacy. Pharmacy changed 90 day scrip to 30 day. 90 day cost is $178.00; 30 day is $100.00. Less expensive 90 day scrips were filled with no issue. When I asked the pharmacist, she said, new company...that's the way it is. Have a nice day. Tech was great, Pharmacist (Rebecca) needs a lesson in integrity and a refresher in customer service

Kidsie K

2024-02

This Walgreens PHARMACY deserves to be CLOSED DOWN. Worst experience ever . Seems like only 2 persons that work the pharmacy with limited hours unheard of. There demeanor also speaks volumes. Seems they are God's gift to service this demographics. Rite-Aid did better before Walgreens took hold of it and stopping it into the ground. God Bless America and hopefully save us. Shame on these people who are working not to serve people but to serve themselves. Sad

Ben Xu

2023-09

If I could I would give this place zero star. after my doctor sent prescription to the store, I tried to call them to get a status of the order, waited in line, 3 people ahead of me. I waited more than 1 hour, still 1 people ahead of me. did they really pickup phone, how could they handle 3 phone calls in an hour and still not done. so I went to the store, lined up, when it's my turn, the lady worked behind counter, didn't even know how to find my prescription, until another lady came over and told her how to do it. finally they found it, but it was not done, that time was 2 and half hours later after my doctor sent in prescription. and she told me I need to come back 2 or 3 hours later and I will be notified by text. a easy simple prescription, they need 5 or 6 hours to do it, come one people, are you really working?? if you're, that's really not productive and not professional. I went home, waited two more hours, no text. tried to call them again, same thing, no one pickup phone call, so I asked my usual pharmacy to transfer my prescription. they tried to call them, held more than 85 minutes still no one pickup the phone. Finally I contacted my doctor's office, my doctor was able to change to my usual pharmacy Sam's Club pharmacy, in my opinion, they're just one of the best. after my doctor transferred my prescription, I called sam's pharmacy right way, the got my prescription filled in 20 minutes. I got it in 30 minutes total. just a little more drive. that's it. I would never try this pharmacy again. this kind of drug store would eventually close with people like these not really working. they have no sense of service nor want to help. stay away from it people. your time is worthy better than this.

Pablo Calderon

2023-10

Might honestly be the worst Walgreens in existence. The drive through pharmacy takes on average 15-20 mins per vehicle. Inside is possibly worse. The amount of times common medications are out of stock is actually insane. They take weeks to restock them. They seem to always mess up insurance related matters. Oh try calling good luck expect to be on hold for hours.

Kelso Morton

2023-11

I don’t understand why Walgreens is letting this store go so to point of unmanageable state. There are so few employees and the pharmacy is so poorly run ! I have use Walgreens for 10 plus years all over the south and the Charlottesville stores are the worst! Not friendly and almost put out that they had to wait on me ! Word is Walgreens want pay well to have better pharmacist! Such a shame !!!One good thing is the front desk cashier who was so nice and friendly during my last visit !

Jack Shop

2023-10

An actual atrocity of an experience. I wish I could rate 0 stars. Where to even begin?! It took 2+ hours of waiting in line for a script that I had received a text confirmation was ready. The line was 3, yes 3 people in front of me when I walked in. Incompetence and rudeness at absolutely every turn. In the end they didn’t have my prescription ready (after multiple hours of waiting) and didn’t even have the full amount of meds in stock. Just as icing on the cake, the pharmacist was asking totally inappropriate questions about my choice of doctor so that other patrons could hear about my personal medical business. This was incredibly invasive and inappropriate, and demonstrated an utter lack of discretion on the part of the pharmacist. I’m actually considering filing a formal ethics complaint due to the inappropriate way in which the pharmacist behaved. STEER CLEAR AT ALL COSTS!!!!!

Sam

2023-09

Every single time I try to refill my prescription it takes many days. It will say in progress and then delayed because they are experiencing delays. When I call I wait on hold for 35-40 minutes. This past time they didn’t have it in stock so they told me to come back tomorrow. I decided to call first and waited on hold for 45 minutes but I have a life so I had to hang up. The next day I called twice and waited on hold 30 minutes both times with no answer. I should not have to do this every 30 days when my medicine needs to be refilled. It is unacceptable. I’m patient and understanding but every single time? When I wait in line there’s never even any phones ringing which makes me realize people are just automatically put on hold and if they happen to remember the phone, they pick up. I will be changing pharmacies soon because this is absolutely ridiculous.

Heli Bhatt

2023-10

I had a COVID-19 & Flu vaccine appointment that I scheduled over a week ago. I show up for it only to find paper signs everywhere in the store, saying they're not giving vaccines due to staffing issues. No appointment cancelation was sent out by Walgreens. I took time off work and drove 20 minutes to be here just to be turned away. I understand staffing issues are real, but this was terribly handled.

Edythe Frankel Kelleher

2023-10

Horrible. We made advance appointments for the new vaccine the day after it became available, as we're going away and timing is urgent. Waiting on line, a woman was complaining she'd waited an hour already, and she was told she'd get her shot in 15 more minutes. When it was our turn, we were told they were no longer going by appointments and we should try coming back tomorrow. Maybe they'll have it, maybe they won't. We've now tried other stores that have the vaccine, but supply is reserved for those who made appointments! We'll never, ever go to Walgreens again.

Christi Quagliata

2023-09

If I could give this place zero stars I would. I get when places are super busy or understaffed but I have one prescription for my dog that is late every single month. It takes them over a week to fill one simple prescription once I ask for the refill…. I tried to pick up meds a few months back for my husband after he had surgery… it took 4 trips and multiple phone calls. The worst part of it is the girl working behind the counter kept saying she didn’t work at that store. If she didn’t work there, why was she behind the counter? Hate businesses that can’t be accountable for their actions. When my prescription runs out, I will find a pharmacy that actually cares.

Kathryn Shareck

2023-11

Had a pediatrician call in an antibiotic for a very sick child. They didn't get it because unbeknown to us the pharmacist are on walkout. Didn't let us know . Never again will I use this pharmacy or drug store. Now we have to wait for another drug store to fill it. We went toGiant.

Michele Westrick

2023-12

I arrived on time for my flu shot. Waited in line for 30 MINUTES only to arrive at the counter and be turned away because they said my time slot expired. What?!

Patrick H

2023-09

Another interaction, another disappointment with the Pharmacy. They did a partial fill for an RX they didn’t have enough of, and told us the remainder would be available automatically three days later. Instead, when I come to pick it up, I’m left waiting for them to fill it in-store for more than 45 minutes. They are going back and forth on some kind of system or filing error with the partial fill.Staff are clearly overwhelmed, and have to continually give bad news to people. This location has been understaffed for at least a year now. Walgreens should be paying more to get enough employees. Not coming here again unless I have to.

RCB

2023-10

Awful! As a physician, I’m shocked at how bad their pharmacy service is. Whether it’s 1h and 35 minute hold times, errors in insurance, inaccurate information, etc…I’ve experience it all here! Plenty of other options around town.

Kiersten Durant

2023-05

Would rate them negative stars if I could. My doctor called in two prescriptions at 1:00. At 3:00 I called to see when they'd be ready since my husband was trying to get them on his way home from work. I waited on hold 35 mins with no answer, system said I only had one caller in front of me the entire time. Husband finally got there so I gave up being on hold. He waited in line 20 mins and said there were 4 people behind the counter and no one answering the phone. When it was finally his turn, he was told they were filling them now and it would be 5-10 mins. He waited another 25 mins and finally walked out of there with only ONE of my two prescriptions. Apparently they couldn't fill the other one but couldn't be bothered to tell us early enough so that we could have had it transferred to another pharmacy in time to be filled by closing time on a Fri. Our first and last time using this pharmacy, lesson learned. Absolutely horrendous.

Paul Orr

2023-05

Phone answered quickly and transfer of prescription from another Walgreens took about two minutes. Pharmacy tech checked to see if item was in stock and verified insurance without being asked. Refill available same day and within 45 minutes. Given all the terrible reviews of this pharmacy - I feel compelled to say superior service that exceeded expectations.

Adalynn hi

2023-10

Impossible to get someone on the phone to check on order. I have been trying to find out about perscription for 9 days! Been on hold for 4 hours per day just to be hung up on!!! I understand being short staffed but this is no way to run a business!!!

Rick S

2024-01

You are right next to Martha Jefferson hospital, your pharmacy & store should be open 24 hours!

Ryan Riffle

2023-09

Seemed like a fairly standard Walgreens

Ravi Narayan

2024-04

Mediocre Pharmacy. They didn't have Moderna COVID vaccine booster and then we had to go to Costco pharmacy.

Felicia Coyle

2023-12

It's the pharmacy they are horrible as far as how they talk to people and the wait

connie critzer

2023-11

Pharmacists are not showing up to work. Management clearly does not have a backup plan

T Z

2022-05

I wish I could give negative stars for this Walgreens. I realize they are understaffed, but even when you do reach a human for help they do whatever they can to get rid of you, even as far as pretending they can’t hear you when you call them, or they are out of stock, or a unicorn robbed them and so on. Avoid if you can.

Mayleigh Davis

2023-05

Never have my prescription ready on time, don’t answer their phone EVER. I waited for over an hour on hold. I swear no one is working here. Worst experience ever.

Rory Brown

2023-06

The service is certainly declining the waits are longer and the prescription waits are long too. This use to be a good place…

Susannah White

2023-05

Avoid this at all costs. They will tell you one price on the phone and when you pick it up the next day, it will be different. The wait time to talk to anyone is about 45 min no matter when you call.

Shawn Coleman

2022-05

Well honestly if I could give 0 stars I would!RUDE ARROGANT AND JUST DOWN RIGHT INCOMPITENT!I called at 11:30am to have 1 prescription transferred.I went to pick it up at 5pm and it was not ready.The pharmacist hadn't even called Wal mart to transfer it

Mike C.

2023-05

Excellent customer service! Fixed an issue in two minutes that the Seminole Trail location blew off. I will definitely use this location in the future.

Cody henderson

2023-12

Fix Your Pharmacy Hours On Your Website

Hardy Weaver

2023-05

I just spent 45 minutes on hold with the pharmacy just to have them hang up on me.