UPS Customer Center

Deborah Ann croniser

2023-12

They delivered my package to someone else I called them and they were supposed to call me back within a hour and never called me back very disappointed

Wayne Shortt

2023-05

Worst service I ever had. Driver for richlands va did not even get out of truck to try and deliver our package. And marked it as no one home could not deliver as my mother in law watched him below the house. Then UPs when I called did nothing. We will never use them again at our company and will recommend to others not to. Zero stars

Robin Hicks

2021-05

I called this afternoon to change my phone number and ask if the driver carries packaging tape and her response was no I don’t think so. So, this ray of sunshine named Kayla said just tell the driver and I’ll make sure everything is fine. Who does that? Through this covid19 I have had such crappie customer service, I just wanted to recognize this very good experience I had today. Awe, if all representatives were more like her we’d all have a better day! Thanks Kayla Robin Hicks

Rhonda Coleman

2020-05

They tell you one price on the phone, but when you get there no where near the price they gave you. Matter of fact it was like $237 more dollars than they told me on the phone. This is to ship a package out. So be safe and watch what you order not to have to return it especially through ups.

J J

2018-05

The drivers at this location are to dam lazy to delever a small package period.! They send me an email saying my address is incorrect when in fact it wasnt...! I verified it multable times and found it to be correct before calling UPS... After calling UPS i had two obtions.! 1. go pick it up at the location or 2. It will be shipped back to the shipper.! Nothing but total BS and an inconvenience all because the drivers dosent want to do there job.! Also, this place is only open from 5:00-6:00 PM lol so if you are some distance.? You better plan on leaving early...

Chelle Carini

2019-05

I had an issue with a package. My son had ordered a truck part and accidently got the house number wrong. UPS called me and allowed me to pick up my package or deliver it. I was very pleased and the service was excellent! Thank you Claypool Hill UPS!!!!

Miss 'Possum

2017-05

Evidently this location does not know how to deliver a package! I get an email saying my address is incorrect. When I verified it, they tell me the address is correct. It isn't the first time I have recieved packages, why did I pay extra to get a package the next day. Thank you UPS for ripping me off!!

Coal miner Tv

2017-05

This place is horrible. They are only open one hour per day 5pm-6pm. So it's really hard to send out a package that way. Plus it gets annoying when their drivers can't seem to find the location, when ups has been here several times. It's not fun tracking down and going n getting packages that are supposed to be delivered to your home. Please UPS get it together ... smh

Diana Taylor

2019-05

I absolutely love my UPS driver. I have never had a problem with getting my deliveries on time and they are extremely careful not to damage the package Great employees

MB Colley

2022-05

They’re delivering our packages to a neighbor! Read the house number or get your gps repaired! Has happened several times now!

Keith Honaker

2018-05

Only good experience i have from UPS is that the packages dont arrive messed up(SO FAR). Other than that its rather poor. They lie to me about stupid stuff as it appears to me like they dont wanna do their job.

Blake Jewell

2019-05

TERRIBLE, IF I COULD LEAVE 0 STARS THEN I WOULD. Packages are never delivered, my package was labeled a post card and I was told i had to come pick it up, yes I totally received a 3 pound post card in the shape of a box

Matthew Allen

2023-05

Only open for one hour and I can't even find the place. Is "41 Church St" an incorrect address? The listed phone number is not an office number but the national UPS line.

john blankenship

2021-05

Tried to call to see what time the drop off hours are and ended up talking to someone from India surely our center can take calls and i requested pick up from my home and no one showed up

katt gillespie

2020-05

Wasn't quite open time yet but the lady was nice enuff to take my package because it had the prepaid label

Shannon Endicott

2019-05

They are only open from 5 to 6 if you have to work till 5 you have to get your package delivered the next day

Kayla Jessee (KK)

2022-05

They delivered my package but it didn't come to my house now my package is lost

Chad Charles

2020-05

My package was halfway down my driveway left right in the middle 20 feet from the road for anybody to steal

Amber Crabtree

2023-08

Way too hard to speak to an agent

Michael Vandyke

2019-05

Five Star all the way. Great delivery staff as well.

Kevin Houchins

2020-05

Wish they had better hours for drop off

Ashley Isenberg

2021-05

Super friendly staff and I was greeted when I came in.

Hot Lead

2022-05

Friendly people, great service.

Angie D McCoy Ramey

2023-08

I didn't visit this place

Melissa Lowe

2019-05

Only open an hour late in the evening

Rodrick Slate

2017-05

No help from staff. Location is terrible.

Michelle Vanover

2021-05

Great friendly people

Moses Sumpter

2017-05

Always on time

Cody Brakefield

2022-05

Very helpful

Rife Remodeling

2021-05

Friendly service