Smith's

Chandler Baker

2024-04

Love the actual store and cashiers are the best here! But the Pickup has been a joke since it started! Whether I go weeks or months in between trying to do it they push my time back and once even pushed me to the next day and when I call to ask they say to order a day ahead of when you want or need what you’re ordering, cause it happens. No remorse, no care about the inconvenience in planning your day around that pick up for them to change it AT THE TIME IM SCHEDULED TO PICK UP. They don’t give a heads up they are running behind til you should already be there. I really feel if you have to push orders back hours sometimes a day you definitely know more than 10 minutes before hand that you’re not getting that order done In that 10 minutes that it should be done

Kristen Andrew

2024-02

I've done some pickup orders recently from this location, each time they don't send me any requests for substitutes, but then they would substitute at least one thing without notifying me. When I arrived to the store, they would come up to my car window, state they had everything from my order, and then I would drive away later finding that they did indeed substitute products and didn't tell me. In addition, they didn't adjust it in my order so it does not reflect the correct product in my receipts. After this has happened a couple of times, I knew it was time to return my few items and start using a different location (literally no big deal don't want any trouble) that really isn't why I am leaving this review.After I had asked someone for help as no one was at the counter, an older guy with a grateful dead pin approached the counter. He was pretty hostile from the start, probably had a bad day, I wish he didn't feel the need to take it out on me. I explained my situation as concise as possible. He said "soooo is this a return???", I said "yes, let's return the items" and he asked me for a receipt, then I tried asking him about the receipt on my app and explained how the products on my receipt are different because the pickup staff did not reflect it on the receipt. I tried showing him the receipt on my app and he said "I don't know what 'THIS' is?!?!?" inferring that I was confusing him about using the Smith's app on my phone. I stopped talking, and I didn't know what he needed from me, but he was already scanning the items and processed the return without using my app or receipt so I kept my head down and decided to just get the situation over with so I could get out of there.Very hostile interaction that made me extremely uncomfortable. Grateful dead pin guy- I hope you had a better day today.

McKenzie Castleton

2024-04

Store itself is ok, however the grocery pickup has been a nightmare for months now. They don’t send me substitute requests anymore for items. At least every other week, they call me and say they are short handed and that my pickup time is super delayed. They have even sent me home with the wrong set of groceries before and when I called to let them know… they had me come right back to bring the wrong groceries back and told me I wouldn’t be able to get my groceries until the person who has mine brings them back. I understand being short handed once in awhile, but it’s consistently happening. I’ve been doing grocery pickup for several years at this location and I will prob start going elsewhere from now on unless they can figure out their system.

Parker Casper

2024-05

why the f are those drink fridges big bright screens? makes no effin’ sense.

Lana Jensen

2023-12

We just finished our Thanksgiving shopping for produce and other essentials for the holiday. We're writing to give kudos to "Barry" in the produce section. It was very busy and crowded, but the produce section was immaculate and very well stocked. Barry took the time to help us with fresh produce and his genuine positive attitude was amazing. He really enjoys his job and shares his great attitude with all the customers. Thank you Barry!

D

2024-02

I have shopped at this store since I moved to Utah 20 years ago but lately it seems they are out of items more & more frequently. Today is Friday—one of the busiest shopping days. I was there at noon and they were out of 4 of the 13 items on my list:Hawaiian sweet rollsBob Evans mashed potatoesTarte cherry juice in bottleKroger rainbow sherbert. This is happening so often but then I go down the street to the one on1300 East and they have everything in stock. I found all my items at that store today. I hate to change stores because the one on 9400 & 2000e is much closer to my house and I love the ladies in the deli here but this is very frustrating.

Unlivid squid 171

2023-12

Great for quick shopping or getting everything you need for the week! Super friendly employees. I had an allergic reaction and my face was swollen I could barely see they helped me find the cream I needed super helpful 10 stars!

Kris Hendricks

2021-05

Very busy on Super Bowl Sunday. Clean and organized. I seen a pair of work gloves on the hamburger meat. Gotta fix that. I would still shop here. Nice size.

Danielle Lehrman

2024-01

Overpriced and atrocious customer service. They are having a very hard time keeping up with pickup orders, on my most recent trip my order was not ready by the allotted window, and I ended up sitting in my car for 30+ minutes waiting for it. Literally defeats the whole purpose of a pickup order.When they finally did bring my order out, I asked if this was a typical wait time that I should expect in the future, and the person working rudely told me that if I don't like it, I should just go to a different store.

Liesel Wong

2017-05

They have great sale prices on their meats and other food. Two of my favorite times to go is when they have free sushi samples and late at night for some ice cream or something small and cheap for dinner. Plus there is no line. And can't forget about the smith free Friday deal every Friday!!! ( have to have the app and a smiths account. )

Linda Trionfo

2024-03

Hate the AI self checkout and it's the night before super bowl Sunday and they have 1 checker open to help you . I counted the guy at the self checkout out coming to scan his badge 6 times to help us cause the system kept stalling . This smith's is the worst. Have lived here 17 years and the past 2 have been really bad here , will go else where from now on I don't have time for it .

Nixy Wall

2024-04

Guy in the glasses was amazing, made some fresh sandwiches which tasted fantastic. 10/10 would come back.

Casie Jensen

2023-12

I was there roughly 10 minutes ago and the girl bagging my groceries was incredibly rude. Every time I go to this store, something happens and I'm now to the point, I'm not going in again. Ever. I hate this store.

Dan Foreman

2023-07

Great Smiths, the store is modern and the layout is setup as to make it easy to find what you want (we all know the layout is for the stores benefit, as in put the Milk in the back of the store bread on the opposite so that you have to pass all the rows of product until you get there) from fresh produce to hair dye. The pharmacy is fast and accurate as well as friendly. the meat and seafood counter are nicely stocked appear fresh and has all your favorites ready to go. You can never forget the fully functional Starbucks. Caramel Frappuccino anyone? I recommend this store and you will have a pleasant shopping experience.

Stoney Harrington

2023-09

Apparently this store doesn't have eyelashes for my daughter but we went across the street to Walgreens and got them. Plus a gift bag for free of cosmetics not bad 👍.

Carolyn Brown

2024-04

Clean, well stocked & great, friendly cashier's

Malo

2023-09

The last several weeks I've bought beef that went bad in my fridge within 2 or 3 days and BEFORE the sell by date. Changes color and smells rotten! Are they repackaging meat that goes unsold??

Brandy Hemstreet

2023-05

Every time I've been in Smith's they are always helpful and friendly. Love that someone is always cleaning or filling the shelves with more products. Definitely one of my favorite Smith's to shop at.

Literally Anxiety

2023-05

I understand today is Thanksgiving and nobody wants to work but I absolutely floored by one of the cashier's behaviour here. I had thanked them for working Thanksgiving as we had some last minute things to grab before dinner would be ready and this cashier proceeds to tell me that they had come back from Africa and that we would have survived without the extra things we needed for Thanksgiving dinner all while practically glaring daggers and I felt as though I was being scolded by this woman. I have worked in the customer service industry for my entire career and I could NEVER talk to a customer like that. Please don't schedule people on holidays that will act like this and overall lower your reputation within your community.

Micah Banks

2024-03

Good for your grocery shopping and pharmacy needs.

Diane Naylor

2023-05

I’ve been shopping at this Smiths since it opened in 1979. Seriously! It’s so sad to me to see how far it has slipped…the place is filthy, several (not all) employees act bored or uninterested in any degree of friendly interaction. And don’t get me started on Kroger’s deceptive and tricky “specials”….why do I need to scan a QR code to get a special price? Or buy 5 of something I don’t need to get a deal? I’m just tired of playing the game in this dirty, sneaky store. Sadly, I’ll be looking for a different place to shop going forward. :(

diego diaz

2023-05

Jackson has been my like father at smiths. Matthew is not like my dad but like a grandpa father. Sweaty and caring just like I need. Dustin is the best man I've seen maybe at a wedding. If I had a bird I would trust them. I love it when they are working. I only go when they work because of the caring and sweatness. Jacksons seems to be working hard on himself as his appearance has improved. Matthew has a hat but I don't know why, I've never seen his hair and I would love too. I like Dustin as he is.

Irma Bigler

2024-01

Found products I was looking to purchase and cashier was very fast and friendly. Thx

Amanda Pants

2019-05

I had a great experience at this location today. I went in looking for a specific item. I tiny carton of buttermilk to make dressing. There was none on the shelf. There were three employees near by. One was stocking the area and another looked like he was possibly a manager. They were all friendly and willing to answer my questions. I asked if they had any buttermilk and it seems that the buttermilk in the smaller cartons had been damaged. However, they wanted to be sure I had what I needed. They sent the gentleman stocking shelves in to the back room and he came out with a delicious local brand of buttermilk in the gallon size. They said that although I was looking for the smaller container they would sell me the larger one for the same price. It isn't often you get much of anything free now days. It was a small gesture, but it did make my day better. And I got to make my dressing so it was a win-win. Five stars for excellent customer service today.

Andrew Tuttle

2024-01

This Smith’s is great! It’s open late and is always stocked.

ashley bowman

2024-01

Clean , manageable, nice costumer serviceEveything we needed

Jesus Rodriguez

2024-02

Had a embarrassing incident with management in there parking lot and nothing was done about it.

Captain Fiend

2023-09

Staff is friendly, they are always well stocked, great variety. Usually our go to grocery store.

Marilyn R.

2021-05

This is one of the BEST stores, in my most humble & honest opinion! (It’s also one of the cleanest & most widely-stocked.)The employees work VERY hard there, to serve their communities & their customers, in providing the BEST produce, meat, cheeses, household items, & other such needed goods. (One only needs to stop & observe - to see just how hard the employees work, to bring the essentials to the shelves, so that the rest of us can have what we need to stay alive, healthy, & strong.)Thank you Smith’s - a big “Thank You” goes out especially, to all of the employees who work hard to make the store functional, on a day-to-day basis. Without you & all of your hard work, there would be nothing to sell, nothing to buy, & no essentials & necessary goods to supply your communities & your shoppers with. 😁👍

Solar

2023-06

The older male representative at customer service had a condensending attitude when I asked a simple question when I made a return. The rest of the services in the store are fine.