Smith's

Curtis Kincaid

2024-04

You know how fun it is waiting for a root canal? Now imagine being a kid and waiting for the "help desk" to do something that will take 90 seconds. "We have called Kroger multiple times and they are busy."Tylenol-3: available all over the world with no special requirements from people who count to five. I look forward to another industry being automated shortly by robots.Sounds good! I look forward to Macey's opening in a couple weeks.

Christian Huff

2024-04

I'm sorry to leave this review. PSA, my Girlfriend found what appears to be glass in the Homestyle Meatballs we had for dinner tonight and bought on the 30th of March. Kroger customer support did nothing to assuage my concerns with what they would be doing to investigate how far reaching this health hazard could be when I called them.The staff at this location are super friendly and great. But I had to take down my 5 star review for their friendliness due to the importance of this notification. I hope Kroger and Smiths can reach out with what they're doing to fix this issue. I'll happily take my review down once I'm no longer concerned for the health of their customers.

Kelly Collins

2024-02

This place was my go to spot. But lately it's not stocked well. A lot of items I buy regularly are not available often. And I know many don't car but the only reason I shopped here before was how cheap they had Copenhagen. Now they've been out over a month and it appears they are stopping the sell of tobacco all together. It's the closest store to me but I'm now shopping elsewhere. Staff is friendly bit it's poorly managed it seems.

Rob W

2024-04

So I have been shopping here since I was in high school, so I can honestly say the cashier's are super friendly, great service. The problem I ran into since around the pandemic, the price hikes have been astronomic. I am very frugal, but I try to eat healthy at the same time. There is definitely some price trickery going on here. I have had many items have a sale price on it for single unit items, only to be rang up and have it several dollars more expensive. Also they have only one lane open past 9am. Also the prices here are absolutely not competitive, because it's in a VERY wealthy neighborhood. Shop at a Smiths in Sandy or Salt Lake, it will save you a LOT of money.

Ben Jensen

2024-03

Worst smiths I’ve ever been to. Produce is almost always gone and goes bad in a day or two. The cottage cheese they had out expired 2 weeks ago. Employees are all awful. Absolutely horrible location.

Ryan C

2024-03

Bakery is a mess, the bagels are burned to a crisp. Customer service is abysmal. Self checkout was closed and I was treated like a terrorist trying to scan my groceries.

Douglas Smith

2024-01

Inform your hours. Don’t have on that you’re open until midnight on Christmas Eve if you’re not. A bunch of people are driving into your parking lot and leaving. Just put that you are closed. Everyone’s coming here because you say you’re open. You’re a one star for that.

Katherine Davis

2023-07

This is where you go to grab that one thing you forgot at another grocery store because it’s the closest place. Maybe they have it. Maybe not (selection is very hit or miss). But guaranteed no one is enjoying shopping here.The whole plaza needs to be redone. This store needs a reboot. This is an appeal to the grocery store gods of cottonwood heights. So much potential for this location!Only redeeming factor are some of the staff who are really sweet and helpful.

W. Matthew Meredith (Matt)

2021-05

This was my neighborhood Smith's growing up!They have some of the kindest employees who somehow always remember you!Vintage skiing artwork on the walls, of course quality food and produce at great prices that Kroger always provides!Places like this are also such a great place for young adults where you can learn basic work skills!Thank you Smith's on Bengal 😊.

Colby Gilmore

2024-01

Employee verbally threatened me yesterday over being in his way as he pushed a cart down the aisle. Been going to this store for two years now and I’ve decided I won’t return.

Kathy Rigby

2023-05

I've loved this Smiths for 20 years. I love that it is a smaller location. It's gone downhill last 5 years. Pharmacy staff, bakery, Deli 5 stars! Lindsey at customer service 5 stars! Female cashier there during day, with long black curly hair 5 stars!Produce section, is awful regularly notice moldy produce. Won't buy strawberries or blackberries here, they go bad in 2 days. Other Smiths strawberries/blackberries don't go bad in 2 days, seems like some produce is old. Gerald manager near front area, is always complaining to other employees. Most cashiers don't say hello or have a good day. I don't expect a conversation, a simple greeting or farewell would be nice. Generally they are talking to each other. Meat dept has discount deal meat that is regularly past when it should be sold, be careful! The prices, on some items are a lot higher than other Smiths in area. I rarely go here anymore. I use to love this Smiths.

carol baskins

2024-03

Brenda, I don’t know what her job is behind the counter at the pharmacy is consistently a snot, and has a horrible attitude.

Lindsey C

2023-05

I don’t know what’s going on here but the service gets worse and worse. I order through pick up because I work nights and going into the store during the week is like a hellacious nightmare for me. I also do back up items and refer to the in stock items on the website to create my kart. Without fail every week my order isn’t fully fulfilled and the back up items I pick are not utilized. Well I was too tired to do the whole song and dance of calling in to wait on hold to talk to someone on the pick up team to get replacement items I figured I’d just be a big kid and go into the store. Turns out I can’t! They authorization on my card for items they didn’t have has left me with 4$. And I can’t buy dog food now. Why would it not settled the correct amount at pick up????

brandon stoddard

2023-09

I shop at this Smiths weekly. The employees are very friendly and I know of a few by name. However, this store is very poorly managed. Stuff is miss marked, not in stock, expired produce etc. I was in there today (Saturday) at 10 am and nothing has been stocked yet, eggs gone, no fresh meat put out yet, and they were just now sticking the produce shelves. Something needs to change or they’re going to go under.

Brad Lee

2023-06

Check your receipt!!! Downloaded the Smiths app and created an account, then clipped coupons. When checking out, Paola the checker said I didn’t use the correct ALT ID when adding my account number resulting in not getting any coupon credit. My total bill was $65, had the coupons been applied, the total would’ve been around $45 as most of my items were on sale. Paola offered no solutions so I just walked away without a purchase and left the items behind.I’ll find another grocery store nearby during my visit to SLC.

Alex Nickel

2023-08

Karen from customer service is the sweetest ever! She was so helpful, and quick to our aid when I embarassingly spilled one of my items.

Lynn Parker

2022-05

Been a member of the Cottonwood Heights community for 30+ years and happy to call this Smith's Food and Drug MY store. Great customer service with a personable atmosphere. I go there daily and love the employees. The store has been undergoing challenges due to COVID19 but the staff maintains a positive outlook. Lots of the employees have been there for years and I'm glad to know them. Customers have been tough on them these days. But everybody seems a bit on the miserable and testy side and seem to take it out on those folks working their butts off. Thanks on behalf of THIS customer. Keep up the good work folks and don't let the unhappy people get you down!!

eLLe Tee

2023-09

Don’t bother calling the Pharmacy. Any time I’ve tried it just rings forever, and I’ve stubbornly waited, I assure you. Don’t worry, it’s only your health that might be affected.

Shaplnf

2023-12

The self check out lady Tina took stuff out of our hands as we were trying to scan them

Vambrusho FRB

2024-02

Only Smith's worse than this location is on 4500 S 900 E.

Megan Ribelin

2016-05

Words cannot describe how awesome this location is. I can cite 20 different stories of people going out of their way to make me happy and a satisfied customer. They go above and beyond every time. They are always super fast, and you cannot get through the store without at least 3 people asking how you are and if you need anything. They have been there for me in a pinch many times and they always have a smile. I know this is a lot to say about a grocery store, but really, this place rocks my world.

Keely Ames

2022-05

Every time I shop at this location they are either way under stocked, or there's never anyone working when you need something. I sat at the deli counter for 15 minutes, and no one ever came. someone from the bakery called for assistance and still no one showed. I walked away to do more shopping and finally 30 min later someone was there, but they closed at 7:3030 even though its posted they close at 9:00.... only reason. I even ever shop here is cause I shop for instacart. otherwise I wouldng.

David Janoušek

2023-05

I comeing to this area since 2010 from Europe and i was so suprised how great this shop was but anothere year i cant pay by apple pay there,this store need upgrade cashier terminals and makes store nicer i recommend go to the closest target store there you will shop there nowadays not in the past

Filimon “Fil” Guel

2023-09

Very nice store. You can everything you need here. Friendly staff as well

Brad Zarbock

2023-11

Great store. Had everything we needed

Matthew Hansen

2023-12

Great prices and very friendly staff

Spencer Bertrand

2017-05

I love this particular Smith's location. The employees are usually all very helpful and friendly, the store has a great selection of food and awesome prices.This location has fresh made Sushi, a great cheese selection, self checkout lanes, as well as the usual things that come with a Smith's store.

amelia paulson

2018-05

Always friendly personnel!Today, I am especially thankful for the most beautiful, fresh,fragrant, and unique colored roses for St. Valentines Day!My family grows roses in Calif. for such occasions. These arewonderful and most certainly better than some florists in the area. At $19.99, too!!! Thanks

Kim Clayton

2019-05

I shop at this store frequently and usually have a good experience. Tonight, it was a hot mess! There were almost no carts, the shelves were picked over, and the checkout line was forever long. There was only one regular cashier, so the few people with overflowing carts went there and the majority of us were left to check ourselves out. The young man attending to the self checkouts was not paying attention and several customers were left standing there, clueless and helpless. Definitely a frustrating visit!

Colton Jackson

2023-05

First of all, i am an old man and clearly over 21.Purchased groceries the other day. Cashier wouldnt sell me a six pack of adult beverages because my drivers license had expired by a few days. I told the cashier that it is a license to drive not a license to purchase beverages (It is still a valid government issued ID with my birthday on it). Didnt matter. She asked if i had any other government issued ID.I showed her my Utah issued Conceal Carry License which is clearly government issued (and requires you to be >21 + also pass several tests and verifications, fingerprinting etc). She made a remark about how that doesnt count and that i better not try and show her a library card either because anyone can get one.The beverages were not purchased that day.A bit sanctimonious and embaressing to be treated that way. I think ill make a point to buy groceries elsewhere.