Pups groom. train. love.

Amelia Salmanson

2024-02

Pups is great until they aren't. As a business they don't know how to address customer concerns. We have taken our dog to Pups for grooming services 3x. The first two were fine (see last pic); no issues. However, at the latest visit they claimed she was matted and they couldn't brush her. So instead of working around these, they shaved her from head to toe (tail included). I have a doodle, which are prone to mats, however we brush her regularly without issue. We also have been getting her groomed for two years at a different groomer without issue. I sent an email with pics expressing my concern and asked for a refund for the service. After speaking with the owner, the office manager called me and was extremely dismissive. Told me there was no way to work around the mats and instead of a refund I could have 10% off of my next service. This was a one way discussion and they clearly had no intent on hearing my concerns. Not only is this dismissive, it's insulting.

Lisa McQuarrie

2024-04

I am very pleased with Pups! They are friendly, knowledgable, and the person grooming my dogs (not just the person working at the front desk) comes out to discuss what you would like done, and they listen! My dogs look great! It is very clean too. Most importantly, they don't make me feel like my schnauzer is a bad dog like the last place I went did. At pups, they tell me he acts just like a schnauzer, and everyone tells me they love schnauzers. So I leave there feelings good about my dogs and about how my dogs look! I highly recommend Pups!

Chris Browne

2024-03

This is my favorite place to take my dogs in for grooming. The staff are so great, I know my pups are in good hands while they are there. I can often get an appointment within 24-48 hrs, and they offer a wide range of services depending on what your dog needs. Supporting a locally owned business like this makes sense when they go the extra mile that other places may not. Everyone here pours their heart and soul into giving my dog a great experience. Only place I will take my dogs now, thanks so much!!

Leah

2023-12

They did an awesome job!! Jimmy’s best haircut yet and he’s almost 2. They even gave him a cute little handkerchief (not pictured). We will definitely be bringing him back.

Bailee Isaacson

2024-04

Took my 7 year old English bulldog here for the first time and they were absolutely amazing! So kind from the first phone call to onsite. The groomer Charlie that handled my dog was just fantastic. You can tell they truly care and enjoy what they do! Already have my next appointment lined up!

Meg Randle

2024-04

Appreciated the personal touch with cut Charlie gave Prince. There was some irregular cutting that needing cleaning up and they did great job. Prince was relaxed with their grooming studio.

Laura Sommer

2023-11

I’ve been using Pups at their newest location for quite some time now. The groomer I have always used when going there is Naomi. Naomi always takes great care of my Goldendoodle Oliver. She listens to what I want, and always does a great job with his haircut and other grooming needs. My dog is pretty nervous, but listening to Naomi talk to him reassures me that he is in good hands and that she genuinely cares about him. I have been unhappy with other grooming places and groomers themselves, but I am completely happy with the whole experience and staff at Pups. They offer many great services, and have a clean and organized space. Good communication every time. I highly recommend!

Kristina Batal

2024-03

So happy I tried Pups! I have a goldendoodle named Cash who was in need of a serious groom after many wet weather playdates. I worked with groomer Charlie, who from the get-go was kind & professional. I knew my pup had matting and would most likely need to be cut very short to correct the mats - but Charlie discussed this with me anyway. In no way did I feel judged for the mats, just that they were happy to help (I do my best at home grooming but sometimes we need the professionals to step in - thats what they are there for, after-all).When I went to pick him up he looked so handsome (even with short hair!). I could tell Charlie enjoyed working with Cash & it seemed like they already had a great connection. I appreciated the feedback of how he did during the appointment.They even gave him a cute bandana & yummy natural treats to take home. The receptionist who checked me out was also a sweetheart. They will be my groomers moving forward - no questions asked! Thank you, Pups!!

Rebecca Bartleson

2024-01

This place is amazing! It's welcoming, inviting and everyone was super nice. Can't recommend it enough. They have fair pricing and offer top notch service. They even sent me pics for Christmas! I'll definitely be back!

Molly Barger

2023-05

PUPS has been absolutely amazing with our doodle puppy. We first tried another local salon and our pup ended up with a uti and didn’t love the experience. Next we tried PUPS and their puppy groom which helped our baby get acclimated to the salon environment. They were patient with her and gave her lots of treats and she seemed to have had a great experience when we went to pick her up compared to the last place. We brought her back for her first groom and being a wiggly puppy the groomer missed a few spots. We understood as this was the first true grooming experience and we would rather have her happy than look perfect but the salon manager, Alicia reached out to us and offered to groom her personally the following week free of charge. She did a great job and Tofu came back looking picture perfect. After Alicia did such a great job and had such great customer service we knew we’d found our new salon. Since then we have returned multiple times and will continue to do so. You can tell PUPS truly cares about the dogs they work on, we even got a call once to let us know Tofu would take a bit longer since she was being a wiggly and curious puppy and they wanted to make sure the groom was as stress free as possible for our (then 7mo) puppy. I’d take a groomer willing to take more time and me having to wait a bit longer over a stressful and potentially scaring grooming experience for my pup any day.We’ve also had some really great training classes with Deb who’s taught us a lot about working through our teenage phase with our puppy as well as amazing basic training.People on the street have stopped us to ask who grooms our pup and even our vet complimented her grooming job. We find ourselves constantly recommending them to family, friends and neighbors or anyone who will listen. We’ve been so fortunate to find PUPS and won’t go anywhere else for our grooming or training needs. Where else will you find a groomer your dog is pulling YOU through the door? (We’re working on it Deb)My only suggestion would be if you could extend your daycare hours! We’d love to drop our Tofu off but the hours don’t work with our work schedule. If you can make it 7 to 7 we’ll gladly switch our daycare to you as well!

Cody Vaudrin

2024-01

We have been loyal customers of Pups SLC for 3 years for our two Cocker Spaniels, and we will not be returning due to their newly enacted heavy-handed fee policies.We were not aware of an updated vaccination that was required for our dog to be groomed, and we were charged a 100% "cancellation fee" on the day of the attempted drop-off because of this. A boutique, high-end groomer such as Pups SLC should notify their customers of any vaccination requirements beforehand. We feel cheated (especially considering we have spent at least $1200 over the last three years with them).

Jane

2023-05

We had taken our dog to Paw by Paw, which was always fine but they would rarely answer the phone or emails. So when they closed, this came up and I've been so impressed during every interaction I've had from booking to the actual appointment.His groomer did a great a job and he obviously liked working with her, despite the bathing! I definitely trust them with my dog, the service is top notch, everyone is very knowledgeable and friendly.

Melissa Hardy

2023-05

Enoki and I love going to Pups! We started out with a puppy socialization class and have been training with Deb ever since - she has been wonderful with obedience and trick training and answering our many questions!We also go here for grooming and daycare and have always had great experiences! Always comes home tired after a fun day of play.

H H

2023-08

I have been going to Pups ever since they first opened and only recently have I had several issues; pricing/communication when it came to pricing, inconsistencies when it came to how my dog was handled with different groomers (our regular groomer said our dog was well mannered/great during his grooms & another groomer who we used when our regular wasn’t available said he was difficult), and overall customer service. I was ready to stop taking my dog here entirely when I had a conversation with the owner and I felt like she sincerely listened to and addressed all my concerns. Not only did she take the time to call but her actions reflected that she wanted to make the situation right for us immediately and in the future. I feel confident that the owner is committed to running a business where you and your pet receive the best experience possible and as a result I’m going to continue using pups. As a side note my dog has always been groomed beautifully and that has never been an issue for us

Lisa

2022-05

We are so grateful to have found a place that truly uses positive reinforcement practices with their (puppy) clients. They also go the extra mile to understand the individual needs of your dog and makes sure each employee that interacts with your dog knows their needs as well. We have 2 pups that have their own very different needs and they are able to cater to each of them so well that neither pup ends up getting stressed. With one, they even were able to make progress with nail trims, even though we have broken down every step of the task analysis and still have significant difficulty being successful with this at home. And with the other, they have already made progress with some of her fears and have allowed her to take things at her (sometimes very slow) pace so that she does not shut down and quit.We love this place so much that we are coming up from Utah County as often as possible to continue bringing our pups to them. I highly recommend anyone looking for a place that sets things up for success and truly cares about your pup to give PUPS a try!

Alexi Fisher

2023-05

Obsessed with this place and with Ezra. The entire team made me feel so comfortable and confident bringing Lennon here. Ezra talked me through services and was very helpful and kind. Of course we will be back. I’ve already scheduled my next appointment!

Mycah Hansen

2024-02

I have taken my husky here for a year or two now and I have nothing but great things to say! Thank you so much for doing such a great job! Will definitely bring my dog here for as long as I live in Salt Lake.

Charlotte Romberg

2022-05

I’m so excited to have a doggie daycare and groomer that is run by extremely knowledge trainers and staff well versed in positive reinforcement! Pups limits how many dogs are allowed in daycare which insures a positive and happy experience for every dog. One of their groomers was even able to quickly dremmel our dogs nails and even after years of training we’ve had to wait and have her nails trimmed when she gets sedated for medical procedures because she will not allow us to trim them at home!! Please try Pups, you won’t go anywhere else once you do!!

Amanda Hatton

2023-05

We LOVE Pups. My golden doodle loves Mandilyn and she is always so attentive and gentle with him. We've had bad experiences and so he sometimes is a little sensitive but she always is slow and let's him work through it.

Juanita Damon

2024-01

Pups treat my dogs and I like family. My dogs are not very social so when we arrive they bark a ALOT which brings me anxiety. The stuff are kind, and understanding.

Meagan Rumph

2023-07

Pups is awesome! The staff is so lovely and caring and my dog gets so excited to go in for daycare. I take her in for daycare at least once a week and I've also used the grooming services and boarding services - they take great care of my dog and are professional and very proactive with communicating. Love this place!

Kayla Weiser

2023-06

I have had a hard time finding a reliable groomer to handle my Newfoundland, whether just for a bath/brush or for a full groom. He’s got sensitive skin, which can be a pain to deal with. Not to mention, with all of his fur, I’ve seen some not-so-great grooming cuts as well. I started coming to Pups when they first opened, and haven’t had the need to go anywhere else. They are kind, communicative, and they do a fantastic job with my doggo. Shoutout to Ezra in particular, who always takes SUCH good care of him. 10/10 would recommend this shop, so happy you guys are around!

Desiree Carpenter

2023-11

I am more than happy to have finally found a great place for grooming! I believe our groomers name was Nikki. She did an INCREDIBLE job with my little Kona. Best groom she’s had yet!

Ryan Neel

2023-08

Grooming was good but they asked us not to come back because our dog got nervous and peed. We lived over a hour away so it was a long drive just to go and pick them up. We had been there 5 times with both our dogs at over 500 dollars plus 20% tip per trip. After telling us not to bring our dog back they texted us and asked why we hadn’t been in for a while. What a slap in the face. It took us a long time to find someone that groomed newfies. If you have a big dog this is not the place to go

Amanda Finlayson

2024-02

The staff are kind and know how to treat dogs and people with compassion and professionalism. Grooming is thorough and well done.

Chantell Dale

2024-05

Love Pups Groom. Great, kind, professional, friendly staff. I highly recommend.

Sadie Bott

2023-05

First time getting my large dog groomed and I am very impressed. Ezra was so sweet and did an amazing job. I can’t wait to try out their daycare. My pup was nervous at first but warmed up to everyone well. Nicest employees.

David Grobstein

2023-05

Pups is THE BEST! Prior to only going to Pups I had taken my Bernedoodle Miley to a number of groomers around the valley and kept having various issues. I no longer have to worry because Pups not only delivers a great groom, but more importantly they care about the dog’s well-being and comfort over anything else.If you notice all the negative reviews are all people who let their dogs get matted. When I took her for one of her appointments (I admittedly had not kept up on the brushing as much as usual) they took the time to show me the mattes, explain why they are painful/bad, and recommendations to help. Any issue I have had they have been understanding and willing to work it out (including me missing an appointment woops).I think its amazing that they not only put the dogs well being #1, but that they are not afraid to give you feedback and tell you honestly how your dog is coming in and how they did during the appointment so that you can help your dog improve.I know that when I bring my dog here they treat her very well which is more important to me than a cheap price or a groomer that takes too many dogs at once.I have tried multiple groomers at Pups and they are all fantastic and seem to work as this fun little team.I LOVE PUPS and so does MILEY. Thank you!

Jessica Bentrude

2023-06

Used to have the best prices around!!! Training has almost doubled in price. Daycare has doubled. Grooming has more than doubled in price. This all means that grooming is the only thing that I can try to afford now because they know my dog, but if it continues to keep going up, I’ll have to look elsewhere. Love our Annie though.

Pat stafford

2023-07

My husband and I are full time rvers and have had a difficult time finding a groomer for our shitzu. I called Pups and they scheduled her for the next day and they were wonderful with her. She looks adorable and smells beautiful! I cannot say thank you enough to them and if we are back in the area we will definitely call you all.