CVS

Patrick Mccall

2024-04

Ok a fella named Tie helped me today he was the kind of person any company would be lucky to have as an employee. Kinda felt like a friend I had my whole life. The other people there were very welcoming as well. 5 stars for sure.

Regina Morgan

2024-02

First negative experience at CVS Pharmacy located at 2920/Waller County . The cashier at the front check out counter would not accept my $100. 00 bill. The reason for not accepting it was the $100.00 bill is easy to make. I walked over to self check and CVS self checkout machine accepted the same $100.00 she refused to accept. I asked the CVS cashier for Regional Director name . I’m still waiting for that information. CVS Leadership please TRAIN your staff . Please tell Cashiers not to accuse your customers of using counterfeit bills. I will be returning to WalGreens for all of my Pharmacy Services .Professor R. Morgan

Sandra

2024-01

Worst customer service ever!!! Unprofessional, misinformation on the phone that medication is ready, making the customer waste time driving there, only to be told they are out of the medication. They act like it's a joke, no consideration, all laughing and giggling and carrying their own conversations instead of taking care of the customers. No surprise they have a low 2.1 score and only because one star is needed to write the review. I hope CVS management cleans up their mess!! This CVSis the joke! 👎👎👎👎👎

Miyosha Weston

2023-12

My daughters Dr. Office called in a prescription at 3:20pm, 11/18/2023. She went to retrieve the prescription around 4:20pm Ann stated the prescription was not there. During that time my daughter contacted her Dr office to confirm it’s been transmitted and they confirmed with a receipt and time. My daughter decided to leave and run errands assuming they’ll pull the prescription while she’s away and have it ready when she got back. When she returned, Ann and another individual, said they still had not received it. At 4:50pm, 11/18/2023. The Dr office proceeded to call the CVS, while waiting 53 mins for someone to answer, they confirmed oh yes we did get the prescription and she was filling it that very moment. Once Ann hung the phone up, lying to the Dr. They informed my daughter she will get her prescription tomorrow11/19/2023 and that they had to close. My daughter is away in college, struggling with a severe sinus infection and a sore throat. They never checked the fax machine to see if there were prescriptions that were due to fill before they closed. They kept taking new orders from walk-ups even when my daughter told them her prescription was on the fax machine at 4:20pm. This is the worse CVS and everyone who worked Saturday 11/18/2023 should be terminated for not doing their jobs. They actually shut the window on her. She was mortified that she had to deal with the horrible infection overnight. At this point, my family has been using CVS for 18 years, this one Time experience has forced me to leave and support Walgreens. I am done with them!!!

darlene delarosa

2023-10

I have been using CVS for years! Lately the pharmacy is awful! I had a prescription that needed to be refilled, one that I have had filled there for years. I called and the recording said they had nothing ready for me. So I called my doctor that told me they had called it in 2 weeks before. So I called the pharmacy back, waited to speak to someone, when they came on the line I said I was checking on a prescription and BEFORE I even said my name, I was very rudely told that they didn't have anything for me. After saying my name, she immediately said "I said we don't have anything " I then called my doctor back, who called the pharmacy and within 2 minutes they had it. Then, Yesterday I was picking up a prescription for my daughter that was just release from the hospital, after waiting 45 minutes, as they were closing they said, "we don't have that in stock".Or it's a common prescription that the lazy pharmacist just didn't want to fill because it was quitting time? I think it was! Terrible pharmacy! Too bad 1⭐️ is the lowest rating I could give...

Karen Tietema

2024-03

Customer service abilities are apparently not required here. Manager was extremely rude and unhelpful.CVS: Customers Viewed as Scum

T C

2023-08

I WAS A CVS LOVER!!! But not after today, July 13th. I called and ask the front store Rep to please hold my online order an extra day. The lady said she would hold it for me. I asked twice. She confirmed. I went to pickup that order and another order. You guessed it!! They cancelled my order and the young girl was the one that told me she would hold the order and that the Manager did not see the note. It's a simple brown bag. 🤷 I left the store confused, but not surprised. I later called and asked "Rich" or "Richie" if he could allow me to get the items because I bought enough items to have multiple amazing coupons. This jerk stated that they cannot hold items longer than 3 days, and I explained that I called and was told you could hold the items. If she told me no, I would have detoured to get them. Sadly, that young girl did not know what those items were that I may truly NEEDED. I explained that I called their Customer Service Dept and the Rep told me to call and ask about getting the items I ordered and I have done this several times with other stores. He continued for the third (3rd) time stating they have a 72 hour hold. Not one apology! I simply responded, "Oh, those were the professional stores and hung up."I have talk to the Actual Manager of this store and he stated he trains various stores. Poor You Sir, this simple man told me 3 times about this Policy, but your Co-worker that answers the phone does not know it????? 🤔 INTERESTING!!!!!!

Felecia Francois

2023-10

Kenya has very poor customer service as a pharmacy tech at the drive thru window. She ignored me, chewing and smacking gum while talking , over talking me with smirking grin, poor listening skills, tried to give the wrong medication and I explained to her I do not take that medicine. She walked away while I was explaining to her the issue that should have been cleared in the past. No help from her period. What kind of store would even hire her with her helpless, poor attitude and poor customer service. Store ID 7485. I will transfer my pharmacy needs to another store and complain to Corporate Office

J.R. Totten

2023-07

I guess the 2.1 rating explain everything. The pharmacy folks could care less about the consumer and I truly believe that they hate their jobs. They need some stern management in place that is not afraid of the status quo and take immediate action by setting some firm policies in customer service. Leave the attitude at home...The consumer is left stuck in the middle between the pharmacist in the doctor.

Kuhn Family

2023-05

I have never had a single store disappoint me more than this one. The Pharmacy is a joke and they are always too busy to do anything for you including filling your prescription. They close down earlier than posted hours on a regular basis and have an incredibly long line at almost all times because no one does anything in the pharmacy in a hurry. I pointed out the problem to an assistant manager and they defended the pharmacy and their lack of attentiveness. I am in the process of moving all prescriptions to any other pharmacy as I cannot rely on this one to keep my families medications filled. CVS in Waller TX is no longer on my shopping list.

Tammie Porch

2023-10

This is my first time dealing with CVS in Waller had a bad experience with the pharmacy tech Ms Tata. She hung up in my face and she was very disrespectful to me and all I wanted was the customer service and unfortunately, she was very disrespectful she told me that it was not her job. Please teach us customer service.

Amber Nicolson

2023-11

This pharmacy is the worst. I called for something super simple and they left me on hold for 40 mins. Does no one do their jobs anymore?

Dr. Matt

2023-10

Don't waste your time with this place. Pharmacy staff are extremely rude and unprofessional. This CVS was a good several years back but has went downhill and hit rock bottom. I will NOT be back.

Shayna Smith

2024-04

The pharmacy is awful. The staff is extremely rude every single time I go.

Christopher Jones

2023-06

The entire staff is wonderful and I would recommend this pharmacy to anyone except for the lead pharmacy tech named Dimitria Isaac, she continuously has a very rude attitude, ugly expressions on her face when she is speaking to customers I went out of my way to avoid saying something in response but a man only has so much he can tuck away in the heat of the moment especially when he's in pain waiting for his medication. The rest of the staff is on point and goes out of their way to maintain customer satisfaction. I am genuinely curious of how she obtained the lead position due to her "bedside manner" which is a major factor in medical care. The customer service failure have had us for the last 6 months contemplating using another pharmacy whatsoever. If you happen to catch this location on a day when she is absent or on her lunch break, you are in good hands. But if you walk in and see her she takes over the show, talks to her co-workers as if they are trash and her customers as they are ignorant. Some of us has had these conditions for years and we do love all of the staff.CHRISTOPHER JONES

Goe Mcknight

2023-09

Customer services is no longer a thing now because they have self checkout. I came in to buy something and the lady was just touching a bag a chip acting like she working. I asked her to check me out so I don’t have to do self check out but she refused to and told me to use the machine. Lazy worker and poor services.

JIGGLY TED

2023-05

Do not waste your time here, because they have no problem wasting yours. I received a call around 7:30 saying my prescription were ready for pickup and its about a 20 minute drive for me. The only reason I go here is because its the closest one to me. So I got there around 7:55 hoping they would let me get my prescription, but I went inside and they were already closed. I thought they had closed at 8, so I went through the drive thru and there were two cars ahead. They gave them there prescription, but I pulled my car up just enough behind the last person so they could see that I was waiting, but as soon as they were done with them I saw them close the window as fast as they could. They didn't serve the other person till 8:03 and finished with them around 8:05 so I know they could have waited for me. That's not it, they have always been very rude and they take forever to get my prescription ready, sometimes they don't even call, I just I have to show up and ask. That is why I strongly suggest that you don't waste your time here.

terri eze

2023-05

If you want to be treated as a customer…. Do not use this pharmacy. We tried for a week to transfer all of our prescriptions but after encountering the pharmacist named Taka….. We’ve changed our minds. Rather drive 30 mins into cypress, with a family owned pharmacy… to get scripts rather than being treated poorly. Now today, the doc sent one prescription here and the attitude and wait times are impossible.

Tania Auz

2023-06

I wish there was an option of NO starts, I have been coming here for almost a year they are ruuudeeeee, not helpful make you waiiit for sooo long and the drive thru even worst!!!!!!! I always have issues with my prescriptions! Never have I ever had issues with any CVS but this one!!!!!!!!

Steve Passer

2023-05

Its a shame they are the only cvs in our area..I think it's better to drive the extra 20 to Cypress...they are short staffed and I waited on hold 45 minutes then got hung up on. They are rude, unprofessional and could not possibly care less. Paxlovid is supposed to be free, but not at this CVS...Add to it, the CVS chain has decided to close for 1/2 hour at lunch, but does nothing to help improve the hours they are open...then they decided to have a worthless phone system to make it extra hard to get to a local pharmacist on the line. This is just one of many, many companies that can't seem to get technology right, staffing right or anything right and just continue to aid in the overall downfall of our nation and its dwindling service industry. Executives at all these companies are out of touch and part of the problem, few are part of the solution and it just makes the whole world more complicated, frustrating and puts all of us in a bad mood. We are broken and no one cares...its just greed and dog eat dog.

Роман Худяков

2023-10

disgusting photo center. There is no way to send a photo by email. You cannot bring your own devices. The only way to get your photo is to buy a flash card from them for $50, which by the way is out of stock, and also pay $17 for the photo. This is a violation of my consumer rights - the imposition of additional goods.

Stacye W

2023-05

This is a very good CVS. The employees go out of their way to help customers. The pharmacy will do what they can to keep you healthy. Customer service is a strong ten

Marcie

2023-05

Seems like they can't do their job, I get the same medication every month, they fill 2 but for some reason they don't fill the 3rd one ? They say it wasn't time yet , they pretend it didn't come.. so today I am waiting?? She wanted me to pull around after I told her I couldn't come back in 30 minutes, so I am holding up the line ..They received my prescription on Fri and it's Sunday 2pm ..

Terri Duhon

2023-05

This location doesn’t care about patients. I have been out of one of me heart meds and one of my nerve meds and they don’t bother to contact me. They are out of my meds! So why not call another CVS then call me and say, the location at blah blah has your meds I’m stock. But no!!!! That would take effort. Always staff turnover. Dirty store

M S

2023-05

I have been using CVS for over 10 years and I will say in the beginning they were good, but for the past 5 years they have gotten rude. Not helpful. The guy I just got off the phone with was so rude, he said he would not call another location to fill my meds.

Marisa Rhodes

2023-05

I agree that this pharmacy needs work. The store rarely has anyone to help you but everyone in the pharmacy needs to rethink their career choice. There has been more than one occasion where they have messed up on my medication and then showed 0 remorse. My husband is usually super calm but they even managed to get him angry.

Jessica Canon

2019-05

Most incompetent pharmacy I’ve ever been to!! They continually mess things up. They send phone reminders to come get your prescription ... then you get there and they say it’s not ready and you’ll have to wait. Paid for a prescription, then they told us we’d have to wait for it ... waited 30 minutes and had to leave. Came back two days later, and now they say they don’t have any prescriptions for us. It was paid for already!! That’s theft!Most unprofessional incompetent pharmacist I have ever spoken to in my life, and I’ve been a nurse for over 20 years! It seems like corporate would see these reviews and make it a point to send secret shoppers here, and fire some people. I’m writing corporate, but I doubt it will do any good with reviews like this already. I’ll travel an hour away to my hometown pharmacy before I ever go here again!! Pretty sad considering this pharmacy is only 5 minutes from our house!

Ms.Renee Brown & DADDY

2023-08

Best CVS ever in Waller, Texas. Been using it for over two years now. Everyone in the whole store including the pharmacy work great together with anything to get my requests done

Kimmy Tran

2023-05

Quoc is the MOST RUDEST PHARMACIST I’ve dealt with. He always looks and sound miserable, he is short and has no patience at all. To work in the pharmacy you must have compassion and empathy for all patients, but he has none. This is not the first time I’ve had to deal with Quoc. I don’t ever like to write negative reviews but I thought CVS and Quoc should be aware of his attitude so things can change for everyone and the community.

Brooke Mayfield

2023-05

Keep claiming i have another insurance on file and trying to charge me for my perscriptions where im unable to pay for them. wasnt able to get my pain meds after my csection again am unable to get my perscriptions. i dont have any other insurances and they keep trying to charge me.