Walgreens

Ro Pa

2024-03

Every time! Incompetent technicians working at pharmacy. Refilling through app doesn't work. Calling and speaking to someone doesn't work. Answering service doesn't communicate with pharmacy therefore a waste of time. Then you go and they want you to return next day, items ordered we're put on hold. What is it with this pharmacy!!! My mother has health issues now due to them not filling her meds last year due to insurance issue which they're entering incorrectly. She was never told that she could pay out of pocket. Which we told answering service we would do. This pharmacy has full staff. Go to other cities they only have one or two techs and a pharmacist still have better service. As a former employee of your company I'm so ashamed and glad to have left to competitor. Looking into changing all neds to another pharmacy. This place is ridiculous.

E R

2023-12

Never put anything for pickup here. You're going to wait forever and if you decide to call, they're just going to tell you they'll be right out and keep you waiting. Then when you call again, they'll send someone and they're going to tell you that they don't have an order for you and that they need to check with the pharmacy. It's supposed to be convenient, but it never is.

M P

2023-12

I don’t really appreciate the male cashier who helped himself to the five cents he earned from our purchase after asking us if we had a Walgreens rewards account. Instead of asking us if we wanted to sign up ourselves, he very rudely pulled the card reader his way as we were using it, punched in his number, then continued to check us out without saying anything. We were a little too thrown off to say anything at the time, but seeing the receipt after with his $12.82 available balance & the money he made off our purchase really didn’t sit right with me. I hope a higher up sees this, so that it’s corrected. His account number ends in 1233. Hope this helps! :)

Cynthia Sizemore

2023-12

Don’t do the delivery it takes forever and they charge you for same day delivery that doesn’t exist. Then you pay for it try and cancel because you have to pick up your own prescriptions they have to recharge you again. Worst customer service. People get medications delivered because they’re sick and need them right away. I hate this Walgreens…

Otelio Samaniego

2024-01

A manager so called SARAH is the rudest person in the building, I tried getting some assistance and she reject my question n walked away I confronted her and she just laughed in my face. Will never be coming back. HR WILL BE NOTIFIED !

Maria Sanchez

2023-08

Today I come in got a few things and I needed to do an extra transaction. Your employee was like tapping on the register been rude trying to rush to chat with the other employee about there issues. Very rude won't be coming back here again. I rather drive the extra mile to get good service

Brenda Gomez

2023-05

Horrible service I went in for something quick and asked an associate for guidance on finding the item and he couldn’t tell me where is was at, said it would possibly be in the front by the register and went back to what he was doing. I went to the front and found it but there was no one in the front register. I waited there for 5 min and then headed to the photo area to see if I could pay there. That same associate acknowledged me and said they would be right with me. I went back to the counter and another customer was waiting and said “I guess it’s free since no one’s here” then finally a girl came to charge me. The male associate that I spoke to first got on the other register to ring out another employee, the girl helping me needed change for 1s to give me and asked him for some and that took forever too. Him and the employee paying we’re playing around and playing on the store phone while customers were waiting a long time to he helped. Worst experience I’ve ever had at a Walgreens.

Adam White

2023-05

When you hand a credit card to a cashier, they should have the decency to hand it back! NOT just place it on the counter where you might not notice, and walk out without it! Unfortunately that's happened to me with the youngster Justin, already TWICE. But the second time, the nice manager (Manny) saw what happened. Hopefully there won't be a third time! 🤨

Jade Chavez

2023-05

We arrived at this Walgreens at 5:30 after being released from the emergency room for my son and they refused to fill his prescription same day because they close at 6. I explained we live over an hour from any pharmacy and they are the closest we could possibly use and they still refused. Completely heartless, selfish and most of all, lazy personnel. We will be reporting these practices to Texas State Board of Pharmacy.

Bambi Sierra

2023-05

We used the photo kiosk. Pretty easy to use the only problem was the wire they have to connect to phone to extract photos. It wouldn't stay in port. We had to lay it on table and gently plug wire in and not move phone. Other than that pictures wete ready within minutes!

Jesus Tarango

2023-06

Worst location in el paso. The pharmacy, to which there's always an excuse as to why the prescriptions aren't ready, i have to come pick up medication for my cousin who has epilepsy, and even though the dr sends the prescription, the pharmacy, for whatever reason they give you, cant fill the prescription.

J. A .M

2022-05

Very disappointed, the pharmacy has been dragging their feet on getting medication ordered. The bad part of all of this is that they had medication and did not bother calling or sending a notification. I have checked several time and every time they tell me it's not in. I had to come in to the store so they they could go and check to see if they had it. Also it would be ready in an hr. no that is unacceptable. I understand they are busy but come on; if they are that busy it's time to get more people in. The worst part was that the manager (Alex) told me I could take my postscript to another store, his exact words. You can go to CVS or anywhere else. Well I guess I will, remember Walgreens you are not the only game in town.

Stephanie Boa

2022-05

There are literally only 2 people ahead of me and I’ve been waiting for 30 mins . Go elsewhere

Akeila Raines

2023-05

Went and they stated they would have my medication ready at three. Came at four and they stated they needed to order it and it would take days. Absolutely rude clerks and the pharmacy and horrible customer service!

Jim Gonzales

2022-05

Love the hours becuz if you need quality merchandise Walgreens is the hot spot after 10pm. They close at midnight. Prices are steep. Selection is above average. Manager is always hands-on the merch or providing solid customer service. Staff is efficient. Specials are ok, but again, overall, even if you are a Rewards member, the goods are gonna cost you some "coin" especially the make-up. I enjoy Walgreens' atmosphere, but sometimes they are too rich for my blood.

marylou zamora

2017-05

Same as hector 👇 i had my doc send my prescription directly n i waited till the next day to go get them because they never have them at the time they tell u n when i get there this lady says they dont have anything then she checks n says that they have to stock again that they would call me in two days n its been two weeks n nothing so today i go n get another prescription i put threw their online page at 7:00 pm n it said it would be ready at 9 so u have me waiting at the drive thru for an hour from 8:30 to 9:30 i went early cuz they always take a long time and this same lady tells me they have nothing n i showed her the email that confirmes n she asks for the paper priscription i used to make the order n says shell use that to order them again for tomorrow cuz they are not ready n im like its passed the time u said u would have them n she says sorry!! So i tell her about my first prescription n she says they have nothing to get my doc to resend it!! Are u kidding me??!! So if we get them sent they dont get them n if we do it online either n if u take them well u have to wait till they have time the service is awful we trust them to get us our meds on time atleast even if we have to wait a long time out there but get them!! i was in so much pain n worst i could have a miscarriage due to not taking the meds n i can assure im not the only one going home in pain!!they dont care to send people back home feeling sick or in pain they clean their hands with an im sorry its the system yeah might not be their fault all the time but it isnt ours either!

knaps ttub

2022-05

Tried calling pharmacy. After going through automated system, goes to hold music for a second then dead air. Call cuts off after a few minutes of dead air. Someone isn't doing their job and answering the phone. Have already called 5 times today. I'm switching to a different pharmacy.

H R

2016-05

Very poor customer service, have not ever showed up and received my medication. I am usually told they did not receive it and then they finally find it or I have it resent from my doctors office. Waits are terrible, excess of 20 people. Poorly staffed store. I am a prescriber and I discourage people from going there because then patients come back to where I work and state we did not send the medication. The only solution is to print out an RX and that defeats the purpose of meaningful use and EMR. I have been working for clinics in the area for over three years and things have progressively gotten worse. I am hoping CVS or an alternative pharmacy will pop up and fill the need for the Socorro community. The store has absolutely no concept of processing large numbers of prescriptions and patient needs. They cannot coordinate with the techs and no organizational flow. One would expect more from such a large company.

Nate E

2023-05

Walgreens wanted to give me a coupon saying they could not use my insurance when I was showing them a letter from my insurance saying the could use it even before then they would say they were using my insurance but just use a coupon and charge me more I swear worst Walgreens by far!

Samuel Chacon

2021-05

Very difficult to get your meds filled correctly and when you need a refill they say they said a request to doctor but never do. I have moved my meds to competitor.I spend over $34,000 a year in meds. I hope this opens your eyes Walgreens.

Rafael molina

2022-05

Been waiting 4 days till now to receive my meds. This has been happening everytime I drop of prescriptions. I'm going to have to go somewhere where else. Bad service.

Roberta Clutter

2018-05

Your customer service SUCKSSSSSSS! Wait to have someone answer for 15 min really, it doesnt take that long to answer the phone! Also to be told that my spouses prescription were not there and come to find out that they are after i call my dr. Smh...

Ashley Castro

2017-05

Rude !!! I was trying to ask a question about my prescription and how did they go by WC and whoever was on the line was talking to me like if I was stupid ! Like I understand your busy ! But you don't have to be rude about it ! Learn how to have patients and if you don't don't work there !!!

Blaak Octbr

2021-05

Waited for 30 mins.on the phone to find out their availability on flu shots. I got transferred twice only to get an employee who said " Walgreens pharmacy we are currently closed".😲 overall terrible service.

Mary Jane

2023-05

Horrible customer service, drive thru especially. If I could give negative starts, I would.

Karla R

2023-05

This place always has long lines and the people at the cosmetic counter don't offer to help.

Claudia Ochoa

2019-05

Worst service especially Jessica don’t understand why she’s being put to talk to customers. No wonder why this is the slowest pharmacy ever.

Mary Ramos

2018-05

30 min wait to drop off rx through drive thru and 2 hr wait time to have them ready.... I go cause its the closest but there's another one coming soon

Liani Granillo

2018-05

Very poor farmacy service wouldn't recommended sending any of your medications here unless you like getting major headacheas and getting annoyed.

Priscilla Acosta

2021-05

Convenient for last minute things, a little pricier but i find most medical things quickly here.