Panera Bread

Laurie Wissiñger

2024-04

I did not find the staff to be friendly. Manager yelled at customer in front of whole staff . I thought it could have been handled more privately and respectfully. At rapid pick up the lady also was less then friendly saying I should have known that my food was ready but I had not been sent a text. It was not a busy time of day. I watched as other customers came to the pick up window and grabbed their food with less then an acknowledgement or greeting by staff. Seems your pretty much on your own here.

Paven Ghag

2024-04

I walked in on 3-14-24 at 7pm and Audrey greeted me. I asked her for cups so that I can get water so I can take my pills. She did not ask me if I had my receipt for a proof of purchase and nor did she say I have to buy the water bottle. She gave me a cup. I let her manager know what a great job she did, but it did not appear her manager saw the true value of the level of customer service this young lady provided. I have my own mortgage company and I order food for my team all the time from Panera, even though it’s not the closest restaurant to my office. I hope that upper management can see this comment and hopefully use this as a teaching moment for rest of the region. I just happened to be in the area and It was time for my pills…thank you Audrey! I highly appreciate your customer service!

Ethan Shoe

2023-11

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M Chu

2023-08

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Kristina Lacy

2023-06

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workit Girl

2024-05

Ordered a simple bowl of soup and a "toasted" tuna sandwich to go.Soup was wrong and Sandwich wasn't toasted. It had apparently been microwaved WITH tomato and lettuce in it?? Bread was hard like a rock . Was traveling so we couldn't go back.🤮 Didn't even get to eat this meal. Staff was short mannered at window. True they were busy but if busy means mediocre no thanks

Galendar Singh

2023-05

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Robin Lynn Parker

2024-03

Table filthy and had to wipe it down ourselves. Water ( no ice ) tasted like dirt ( fungi ), suspect no one cleans water dispenser. Ordered small mac n cheese, that had good flavor but pasta was undercooked. Guest ordered a salad that was very small as compared to the last time we ate there. The tab on our meal was about $23.00, too expensive for the size of our meal. Sorry for the negative review, but "sorry" best describes our experience.

Linda Vanderburg

2024-05

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Sonia Betancourt

2024-01

i love panera and always willing to go. Unfortunately today, i went and it was a bad experience. I had ordered a regular sized drink and it end up ringing up as a large. I ended up asking the cashier what is ringed up as, and i asked for it to be corrected. Granted i could have made it less complicated and excepted the large as that’s what i paid for. The cashier was very dismissive and it felt like i couldn’t even get a word out. I asked for a receipt to see if my order was corrected. it wasn’t. and i was given a regular sized drink when i paid for a large. honestly i don’t even care at this point, that i was over charged or for having a coupon redeemed without even knowing it was used, as the receipt doesn’t show it. I understand it was a busy time but i wouldn’t want to be treated that way again. as if i’m ignored or feel stupid for asking clarification on what i ordered.

Emily Holloway

2023-12

I used to love coming here after a long day of work or when I was shopping in the town center. But over time the portions got smaller and smaller while the prices just got higher. Barely got any noodles in my bread bowl last time I was here and the place was pretty untidy. The employees were really nice and tried their best but it is clear quality has gone down.

Kim V

2023-12

Had a late lunch/early dinner here Friday (11/17) afternoon. Typical Panera stuff, good but not great. Salad lacked dressing had to ask for more. Soup and chili was hot enough. Their bread is really getting tough and hard to eat; I just ate the center of my bagel piece. My husband had a sandwich, so sort of needed to eat the bread. The worst part was the cashier and I hope this guy, Vicenti, is not the manager he is loud and overbearing and annoying. He made unneeded comments such as “I hope you’re hungry that’s a lot of food”. He put our cups on the counter upside down…GROSS! After my husband paid he waited to get a receipt, finally the guy says oh you want a receipt. My husband said yes, he printed the receipt while informing us that they don’t typically print them. Then he informed us that the receipt was already on our App. What App? We don’t have the Panera App. He said your bank App. So, first off, if I asked for a receipt, give me a receipt without a lecture. Second, do not assume that either of us use a mobile bank App or for that matter even have smart phones…not everyone does. And third, maybe I don’t want to log into my bank on my phone or computer every time I enter expenses into my bank register. YES! Some people still have bank registers! The entire time we were eating all we heard was this guy telling everyone (customers and employees) what to do and how to do it. We heard him tell a customer that the next time they should order something differently. The guy was just loud and frankly bossy! Many people have mentioned employees being rude, if I worked with or for that guy I’d be cranky too!!!

Rachel Berry

2024-03

So just left the drive thru there.. Wish ya'll still had Veronica! I was in line for 15 mins. The guy in front of me was at the ordering deal for about 5 mins. Took forever for me to finally get to window. When I get there, the lady made a God awful face. I asked if it took so long because of guy that was in front of me. She snapped back and said no very rudely. So I thought I would just try to be nice, asked her how her day was, she responded with "awful" and walked away with my card. You could tell I ticked her off by the way she was carrying herself. Definitely not my best visit here, and I get Panera sometimes 2 a week... Find a better window person for your customers.

Jimmy Moorefield

2024-01

Vicente Aguilar was so friendly and helpful for us. He greeted us and treated us like good friends. His recommendation certainly hit the spot. When I forgot to ask for no cheese on an order, he quickly ordered the same thing without cheese with no complaint. Haven’t had this great of service in a long time. We definitely will return.

jules mathews

2023-12

I had an awful experience ordering here. I arrived and was told they didn’t have broccoli soup as I paid for. That’s okay it happens, I picked a different soup. I ordered a wild rice soup that was great. Along with a pizza and 4 rolls. Upon noticing I didn’t receive my rolls I looped back around. When the cashier handed me the bag I drove home. When I opened the bag at home it was BUNS SHE GAVE ME. She didn’t communicate that they were out (if they were). She was irritated when she handed me the bag but I didn’t think much of it. I haven’t been here before this was a terrible experience. Honestly it was a waste of money and not tasteful whatsoever. Oh and the tea she handed me wasn’t sweet tea as specified on my order. They weren’t busy there was one other person in line. I’m disappointed! I mean BUNS? This ain’t the krusty krab but they sure act like it. Girl was acting like squidward!

Mark Posey

2023-06

I came in about 1:00 pm. And ordered 2 Cinnamon crunch bagels with cream cheese. They was out of them, which is ok, I understand. The manager came out, did not offer any apology just refunded me for the bagels only. It says on the receipt that if not right you would even offer me a free treat. I would like to have my coffee refunded. It kind of ruined my whole experience. I believe that your manager should have shown better customer service. I even paid for gratuity. And that was not refunded back to me.

beverly crow

2024-03

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Tabetha Carter

2022-05

The food was pretty good and the service was fast. Staff was friendly. We'd ordered pastries for dessert and didn't get them so we had to ask for them.

carl yakabowskas

2024-02

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Matt Smith

2023-11

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Danielle Johnson

2024-01

Came because my wife just had surgery and she wanted a bread bowl and chips , when I made it home , there wasn't any chips, she refused to eat anything because she loves to eat meal together. Guy who took order repeated order back multiple times and still didn't get it correct,was asked would I like to come back and get chips I believe that's unacceptable due to the fact,I would be wasting my gas to come back to correct something that wasn't my fault..the least they could've did was offer to replace the whole meal to come back at our convenience not there's!!!

Harold Thompson

2023-12

Disappointed! Ordered their chicken salad sandwich. Napa Almond Chicken salad was OK, but such a small amount on large bread, it was hard to rate. The bread was extremely tough; the crust was so tough that you could not bite through it or cut it with a knife. Lettuce was mostly stems. Even the napkins were tissue thin. All in all, it was a bad experience.

Tim Henderson

2022-05

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Tanya Staud

2023-05

Got the French onion soup , wonderful as usual. I thought I would try the toasted steak and cheese sandwich, this is horrible, I got take out but was prompt and my food was hot, rubber meat horrible flavor. Don’t waste your money.

Macy Bullard

2023-10

Ordered online and picked up in drive thru. There were two cars ahead. The lady at the front sat and chit chatted with someone who already got their food while we were in line behind. When we finally got the order, she quickly gave it to us and left. I checked the order before leaving since they typically forget items I pay for. Of course, they forgot a piece of bread. Upon FINALLY getting their attention, she went and grabbed the bread with her bare hands, the same hands she was taking people's money with...and clearly did not wash them in between. That is utterly repulsive. Do better, Panera. Side note- this was the worst salad I've ever had. The containers of dressing weren't even half full. Too much $$ for unsatisfying service/food.

Chris N Steph Grimes

2023-11

Ordered online and received a message that my order was done when I got there they said my order wasn't there when I know where I ordered it. After they found my order that wasn't even made they told me to pull up to the window not telling me they had to make it. I had to honk for someone to come to the window after waiting 10 minutes to explain my order wasn't ready and they where making it. Very unlikely I will order from the Sherman store again

Sweetlushesberries

2023-08

Customer service at this location is horrible. Why are you yelling at a woman in the lobby, why is she telling you about her problem and you are yelling at her? I felt so bad for her. Manager with beard day shift (don’t know his name) is extremely rude. If you have a problem, something is missing, order is wrong they don’t care. They make a big deal out of everything and have the worst attitudes. If you order a $13 bowl that it suppose to be portioned for an adult, they give you half of that in a portion to feed a toddler. It’s ridiculous and I’m done with this Panera. I have never been to a Panera that treats customers this way. Love Panera but I hate this location and will never go back….ONLY WHEN MY 80yr old dad asks for a green passion smoothie an insists on it. No other Panera near by so I just have to cringe and bare it and make my dad happy.

John Horton

2024-02

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Allan Holmgreen

2024-04

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Amaris Morrow

2020-05

We visited this location on our recent trip and were impressed. We made a mistake in our order (on our part, not their's) and not only did the woman (I didn't get her name) make it again, but she upgraded it!! It was very nice of her, especially since the mistake was our fault. The staff is lovely, the restaurant is clean, and the food is delicious!! I am always a fan of Panera and this location has done their part in keeping my appreciation.