Ace Hardware

Bear And Back Again

2024-04

Same problem as everyone else - the woman behind the counter is a rude rude lady that doesn't deserve to have a job when so many good people don't have one. I apparently ruined her day by talking to her. smh. Do yourself a favour and go to Gehrig's up the street where you will get fantastic customer service.

s w

2024-02

I just bought a can a spray texture yesterday for posted price of 14.99 I needed another can this morning, she then tells me it's 24.99. Price on shelf is 14.99 she grabs the can and puts it back on shelf and tells me to take it up with the owner, are you stinking joking. I told her I will never buy anything from them again, I hope it's worth it!! Customer service, prices how disgusting to even call yourself a business . Zero would be my review

Mary Smith

2024-03

The gal behind the register needs to work on her customer svc skills. Online it says they had my item but she said “Nope, I haven’t had a chance to replenish them after they got put away for winter” So a wasted drive to Muenster because they haven’t gotten them out even though it’s spring and every place has all their outdoor stuff out. 1st & last time I’ve been in. Try other stores in Gainesville. At least they have a helpful attitude.

Pac Sumners

2023-12

Very good hardware store, staff is super nice and helpful. Have a very good selection of items here.

Jonathan Bird

2022-05

Supporting local business means something to me, family and companies. However, I refuse to be treated the way I just was. Many items I needed had no pricing marked, so I decided to ask a few questions to the employee. She immediately became annoyed, like me being there was an inconvenience. Items are meant to be priced by the bundle but they sell them be the single instead. I chose to not buy these items and continued my purchase of the items left.Upon scanning the items I needed to purchase, they came back close to DOUBLE the advertised price. I walked back to the row they came from and she immediately started saying “we gotta scan them for the price that rings up”. She said “we’ve been changing prices but we just can’t keep up.”I made it back to the desk and showed her the marked price only for her to take it a step further and yell at me. She accused me of being “hostile” and said she’s “tired of every customer giving her a hard time”. Then she offered for me to come in and help them go through tickets if I wanted to?WHEN I ASKED FOR MY RECEIPT, SHE BALLED IT UP AND THREW IT AT ME!!! 🤣🤣 Needless to say, whoever is in charge of this place should definitely put up cameras and watch the attitude of this girl. She’s definitely losing you customers like myself every single day, promise. Honestly laughable she was as rude as she was. Wow!!

stephen cox

2023-05

I expect a more knowledgeable and friendly staff but it is a good place to find hard-to-find hardware. Pricing is a bit higher than the larger retailers.

Bryan Peon

2023-08

Good customer service

Jeddadya Moore

2023-05

Owner lady I think is just rude not friendly and do not recommend going there I’ll be taking my business else where!

Kelly Stalcup

2023-05

I have been in here a few times. Every time I go the same woman is working the front counter. She is always rude and condescending.

curtis petty

2021-05

Terrible place is a disaster the store associate was no help stayed on her phone the whole time website showed items in stock that weren't or the associate didn't care to get up and look will not be coming back will travel for my hardware needs

Mark

2018-05

Nice store; good merchandise mix; staff attitude was warm and helpful. I'll be back.

Laura Endres

2016-05

A good family of people runs the store and are always helpful in finding items.

Ammie Hennigan

2020-05

Always have what I need and if they dont have it, they will order it in. The staff is amazing!

Your Boss

2018-05

Lady behind the counter was very friendly. I was in and out in under 5 minutes!

Sharon Dauscher

2022-05

Nice store ,great prices

Clarence White

2022-05

Bought stocking cap carhart & player hoelster

rick hennigan

2020-05

Great place. Very freindly.

Aaron Grewing

2021-05

Always a great experience! Thanks!

Delma Varnum

2019-05

They were really sweet

Charles Evans

2021-05

Very helpful staff!

Wilfred Luttmer

2019-05

Terry is very helpful!

Angela Hennigan

2020-05

Had exactly what I needed!

h tom

2021-05

Need handicap parking

Doug Nickerson

2020-05

Lots of everyday needs

Michael Flusche

2021-05

Great

Dawn C

2022-05

Had what I needed