Walgreens

Lesa Langley

2024-04

We have had the worst time getting test strips refilled. These save your life and you must have them. The manager did not help at all and told us it was too soon to get the strips but it has been 2 months since we filled the prescription for 50 strips. We are at our wits end and just don't know what to do. Feeling helpless

Troy Eakin

2024-04

Slow slow slow. People are behind the counter..putting up medication and punching the computer..they definitely don't care about the 15 customers waiting in line. One line...they DON'T USE ALL OF THEIR WINDOWS...HORRIBLE CUSTOMER SERVICE!

leo bullock

2024-03

THIS WALGREENS IS "PERMANENTLY CLOSED"...!! I recently went to get a prescription filled and was surprised to find that it was closed and my prescription had been transferred to the Walgreens located at 102 N. Timberland Drive , in Lufkin, TEXAS. No "big deal" about the Prescription, but wouldn't you think that they that they would Notify you..??

Ryan McGee

2024-04

This place is completely trash. Really the pharmacys falt. They fail on most frunts. They can't even explain medicine. No a joke a failed system.

Sabrina Durham

2024-01

I've been going to Walgreens for many year's..GREAT customer service..Love their photos, I normally order on line, Good quality perfume , make-up and self care products...5⭐⭐⭐⭐⭐ Walgreens on Frank Str ....

m gandy

2024-03

Never ready when they say. Always confusion and a lot of waiting. They told me 2 hours for 4 prescriptions. It has been almost 3 and still waiting. This way every time!

M

2023-05

Every time I have a refill there is an issue, constantly tell me that my insurance won’t refill it but as soon as I ask someone why it wasn’t filled it’s magically being worked on. Was in hold for 25 mins and a recording chimed in to let me know they went to lunch while I was holding and to call back. I called back and they cancelled my Rx completely. Called again and have been on hold an hour and it’s still telling me there are 2 people in line ahead of me. This is the most incompetent pharmacy I have ever used and would use a different one if my insurance would allow me to. If you have a choice go anywhere else.

Cindy Giamalva

2023-09

I spent 25 minutes during process of trying to transfer script. After be on hold (with Florida call center, in case you didn't know that's where your call goes 1st) I was transferred to actual pharmacy, where after telling tech what I needed..he placed me on hold, where all I got was a line that rang about 20xs and then hung up on me 🤬

Sarah Atkinson

2023-07

This pharmacy is the worst. Unorganized and unprofessional. Never has what’s been called in even days in advance, line is always insanely long and the staff is not at all helpful. Takes multiple trips to fill a simple prescription.

Thomas Micklos

2023-11

30 minutes in line. Horrible, long lines inside and out. Slow, Incompetent staff. And several should go home, as they appear to be sick. They have their faces covered with some sort of cloth.

Stephanie Morris

2023-08

The pharmacy is horrible. Very unorganized. You go in tell them what refill you need and go back 8 hours later and Rx still not ready. You update insurance and they ask the same thing you just updated. This is not a one time thing this is over and over again🤦🏾‍♀️. Just shut the whole pharmacy down!!!

Debbi Scheib

2023-07

The staff is always professional, helpful and courteous. They are also SO knowledgeable!! The store is always clean and tidy. It's ready to navigate and fun to browse.

Jason Kollauf

2021-05

The pharmacist Mark and all the people working in the pharmacy offer the fastest, most courteous and thorough service in Lufkin. I've only had very positive experiences always at this store and am always greeted with a genuine smile. I drive outta my way to frequent this store and the pharmacy has been my go-to since they opened. Highly rated!!

Debra Tullos

2023-05

Dr called prescriptions in at 11:15 am yesterday. I knew one would take an extra night so waited until 545pm today to pick up.I waited in line firc20 mins only to be told it wasn't ready, they were working on it. Tired of waiting 20 yo 30 mis in line. I had 3 other people on the car with me.

Kelsey

2023-05

So sad this walgreen's pharmacy is temporarily closed. They have always given good service and had the nicest of staff. This is still a good establishment to patronize as the front-end staff us just as competent. 5 stars across the board!

Jaden Adams

2021-05

I came to the pharmacy on Saturday to transfer a prescription from a hospital pharmacy to Walgreens. The guy took all of the information and told me it would probably be a few hours. I had enough of this medicine to not need to go back that day and since I was about to head to work in was inconvenient to do so. I come back today, and they haven’t even heard of it and have no idea what I’m talking about. So I go through the transfer process again and ask them to please call meIf there’s any problems or the medicine is ready. After not hearing from them in 5 hours I give them a call to only find that “it’s on hold because of not having insurance information.” I simply gave her my Tricare ID number and she let me know to give them about 30min to an hour and they’d have that filled. Really annoying since I don’t just live right down the road from Walgreens. Definitely going to look into switching pharmacy’s! Get your life together here... please.

Jared Rowe

2023-07

D’Marcus is the friendliest pharmacist I have encountered in 40 years… reminds me of the days when pharmacies were family owned and operated

Hunter Holler

2024-02

Aaron was great give him a raise

Angela Hamon

2024-04

Always live the service and c sale items at Walgreens

Janie Fowler

2018-05

Walgreen's, Lufkin Avenue, Lufkin, Texas pharmacy department has serious problems particularly in the areas of refills and drive thru lines. I have waited in line for 30 minutes and longer on several occasions particularly in afternoon and evening hours. Much time seems to be spent with many of the drivers appearing to encounter problems as I have. In addition, I have arrived on two occasions to pick up refills that I was notified by text to be ready for refill and cannot be found by the technicians. I have complained to the pharmacist. He appears to be a nice man who realizes they do not have enough help to handle the influx of customers. I would not recommend this pharmacy to anyone. Today, when they could not find my refills, one female technician actually raised her voice to me. I am tired of the frequent frustrating experiences being encountered at this pharmacy. I will look for another and I advise you to stay xclear of Walgreen's, Lufkin Avenue, Lufkin, Texas.

Starr Haffner

2023-05

Love the lady's who work mornings. They're so friendly, helpful and kind. Always have a smile 😁 on her face!

LoveliBrown Foreva

2023-05

My monthly toiletries retrieval place. Monthly deals and cash rewards on your amount purchases or just build up , to use toward your next purchases

Pamela Betts

2019-05

Wow just changed my prescriptions from CVS. The young lady on the phone made it really easy.Changed from CVS because I was tired of having to wait for prescriptions I had dropped off an hour before.

Mark N

2022-05

This location, along with many other Walgreens, supposedly do not know how to use a phone. I’m currently on hold, for the past 45 minutes, I’m going to see if I just get hung up on when they close at 10pm.

Brent Parker

2023-05

Slow at drug counterEven longer lines outsideService with a smile would be nice

Lee Miller

2021-05

Arrived at pharmacy at 1:03 pm. Waited in line. Got to counter at 1:16pm. Pharmacist closed pharmacy for the posted 1:30pm lunch said come back later. Really?

Janiece Bowers

2023-09

Call several times to refill same prescription.

Danny Spikes

2020-05

Terrible customer serviceMainly the female African American pharmacist. Very nasty attitude. Only there to get a check. This isn't race because i am a black man

Janet Welch

2023-05

Fastest time today ever getting thru the drive thru.

rikinhouston

2022-05

If you're gonna buy Corona Extra go here and not a corner store, its usually cheaper.