Walmart Auto Care Centers

Sarah

2023-05

Got here at 8am to get my oil changed and tires rotated. I was the first customer of the day and there were no other cars waiting. Took 2.5 hours for my car to finally be done. They didn't communicate that it would take this long. Not sure why it would be such a lengthy process with multiple employees and no other vehicles in the shop. Will not be coming back.

Stephanie Ransom

2021-05

When a customer comes in, waits for an hour, and comes back to find out that their car has been sitting untouched because of an issue and you forgot about her, this is bad customer service. You have 4 to 8 people working for you back in the auto center and I know there was a car wreck that happened on the lot. But, that does not excuse your responsibility and courtesy to your customers. The minute you knew my car was untouchable, someone should have had the decency to call me. I know this sounds a little like a Karen situation where I think I come first but hear me out. I got back to the auto center fully expecting my car to be ready since they were pulling my car in practically as I was walking into the store. They were jammed packed so I went shopping. At almost an hour later I come back only for the service desk lady to tell me there is something wrong. There are two mechanics just standing around the clerk needs someone to tell me what's wrong with my car. The manager comes in proceeds to tell me what's wrong and I asked why didn't someone call me, ive literally been here almost an hour waiting. He throws his hands up and in the most condescending tone tells me there was a wreck on the lot and I forgot about you. What a way to make a customer feel better about their car not being able to be worked on or the waste of time that was incurred.

Lala TooCute

2023-05

Literally the most lazy, slow, and incompetent workers I’ve ever had to deal with. The warranty is useless they will give you a thousand reasons why they can’t fix something using the warranty. My only advice is if you need to go through Walmart automotive save yourself the time, stress, and go to Tyler Walmart automotive.

Coby Pace

2023-12

Good prices. Upfront cost analysis.

Chelsea Krueger

2023-05

terrible service. do not go here. they have stripped my wheel nuts(lug nuts) not once, but twice. this will be my SECOND replacement. find people who actually know how to work on vehicles.Service: Tires

Kayvii K

2022-05

I literally come all the time to this Walmart & everytime they do a good job, I went a few days ago for an oil change and two new tires for my Honda Accord & I started noticing my car isn’t kinda running how it should I checked my oil nd it’s under the first line the person who did my oil change did not fill up my oil nd I’m highkey mad nd don’t know if I should come back up there or whatServices: Tires, Oil change

Maureen Salazar

2021-05

This is the only Walmart Auto Care that you should take your vehicle to in East Texas!!!!! I never have any issues with this location. The staff is very friendly and very efficient. It only took them 20 minutes and they were done! Always a great experience here at the Kilgore Walmart Auto Care

Andres Martinez

2023-05

Pulled my car in the shop, they put a jack on one side and waited an hour for them to start working on a single tire. Staff no very friendly either.Service: Tires

Matthew Murry

2024-01

They know what they’re doing

Robert Smarr

2019-05

Decent tires excellent service the one thing I was not expecting to see what's the torque wrench they torqued my tires to spec I've broken four ways as in the tool that you use normally to take your tire off I went to a breaker bar Style because of that you are not supposed to tighten tires with an impact you're supposed to torque them and they do

theresa Trebing

2017-05

Worst place ever to have a oil change. I went and had a oil change at the walmart in kilgore texas and the guys that done it didn't tight the oil filter on my car and oil went every where under my car and before I found it I drove my car all over and now my car is missed up and the manger in that department does not care about the customer at all. I was complaining to him the whole time they were working on my car telling him they were playing around while they were doing my car and he just looked at me like I was a dumbass. He don't deserve to be a manger and I spoke with him again about my car and he lied to me again about my car.and then I spoke to the store manger and she act like she can careless about a customer too.

adam sparks

2023-05

Done right the first time, great team, good prices and the warranty is worth it

Stephen Self

2022-05

The people are great but Walmart polices are dumb I bought 4 tires online and scheduled a installation they would only change 2 because a lug was broken in the back passenger but they wouldn’t change back driver which is showing wire cause it would make the tires midsized even though it’s them that refused to change the one after I bought all 4 tires from Walmart.com

David Shane

2023-05

Extremely poor customer service...shop employee named Tony was very rude and not helpful atvall...Do NOT spend your money here..it is not appreciated at all..

Terra Owens

2020-05

Good experience. Very friendly and down to earth. Took a bit longer then expected. But a great group of people.

Joshua Berger

2023-11

Slow as molasses on a cold winter day.

ronald clower

2021-05

Very good treatment by honoring their warranties on tires. Good experience for me.

Janet Craver

2021-05

Good customer service, very polite staff. I'll come back!

Janis Jordan

2019-05

Had to wait too long. Should have quicker service for tire service

cmoyetv

2020-05

Quick and efficient can't complain. Will be returning for next oil change!

Allen Watson

2021-05

very good service today..great sales associate

Dalonte L

2023-11

Fast n quick

Julie Tackitt

2018-05

We are traveling and had an issue with a tire. They refused us service bc it was 20 minutes until closing. 😡

Shahmeer Zafar

2023-05

So nice and cooperative people

Billy Horton

2020-05

Friendly service some employees are not dog friendly

Missy Armitage

2019-05

I'm so tired of waiting so long on a car to be repaired, the employees are so slow....

david holbrook

2021-05

Can't see what they do , so you just have to trust that they do.

Hunter Stokes

2019-05

Closed at 5:00 when they claimed to be open for another 2 hrs.

Steve Kinyon

2019-05

They were fast and good people

Michael Barry

2020-05

Will not go bad there I no that