Baskin-Robbins

Vernessa Macias

2024-05

Ordered a cake online well in advance for my son’s birthday. Went in on my designated day and time to pick it up. The gentleman working both the window and the register seemed to be having a rough time keeping up with the traffic. When I told the poor overwhelmed guy I was there to pick up a cake using my name, he brought me back someone else’s cake. He quickly rushed back to look for the real cake before giving up and going back to working on the window orders. After about another five minutes or so he came to tell me that my cake could not be located before sending his manager out. The manager proceeded to go out of her way to do everything in her power to make up for the mishap of the missing cake. She drove to Tyler, picked up a different cake, threw in a few other things that absolutely made my son’s birthday extra special, and even delivered everything all the way to our house in Henderson.I was very appreciative of her doing everything she did while also slightly disappointed about waiting almost half an hour for a cake that had disappeared.Son loves his cake and wanted to say thank you to the young lady who brought it to him!

Christine “ThreeCstars” Hunter-Bowden

2024-02

On google it says the store is closed. But we were craving Ice cream. Our local store has closed so I planned to purchase a quart. First thing, no employees were around for 10 minutes. Two slowly walked in with their own food eating. I made my oder later but the girl could not find any containers for my order. The were out of most donuts as well. My hubby and daughter ordered coffee. One Iced Americano the other the Red velvet something. O.mg.... the coffee was Horrible. Like has anyone been trained? One worker sat down on his phone the whole time as well. I rather drive to Tyler. Terrible!!!! Please train your people and for pete sake full up you stock it was barely 10:45.

Glenda Martin

2024-03

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Shelly

2023-10

This is the second time I have come to this place and at 5:30am they don’t have any full size bagels. You are a donut bakery how is that even possible? The prices for bagel bites are ok but they are so little. Do better d & d’s.

jaena smith

2023-06

Good options of ice cream flavors, good service and they had waffle cones, sugar cones and cake cones available. Maybe it was my lucky day based on the other reviews of this place.

Betsy Woodlan

2022-05

We’ve been wanting to get ice cream here but we never seemed to make it. One Saturday, a couple of weeks ago we stopped by in the middle of the afternoon. We were so excited! No ice cream. 😳 We are told it was being cleaned and none was available. 😩 So to Sonic we go. We stopped by the following Saturday early afternoon; no ice cream. Again it’s being cleaned. 🤦🏼‍♀️ I asked when it would be available. Not today. 🙄 So from what I’ve gathered the ice cream bin is cleaned on Saturdays. You don’t sell ice cream on a Saturday?????

Brittany Johnson

2021-05

Always rude. In the 2 years I’ve been coming here, they’ve never had more than a few tubs of ice cream. They say they’re out of cones but they’ll be in the case on the counter. They’ll offer a cup but say they only have big cups and charge you more when you only ask for a single scoop. Lazy and full of excuses. My kids are always disappointed when we come here.

Teresa Lopez

2022-05

I wouldn’t give them a star! I asked for a scoop of ice cream in a waffle cone, the rude employee puts a very large scoop of ice cream on a toddler size cone because as always this Baskin Robbins never has waffle cones. I asked if he had any waffle cones and he said no not at the moment and I said well I don’t want that, the rude employee throws the ice cream back in the gallon, throws the toddler cone and walks off huffing and puffing! It is worth the drive to Longview Baskin Robbins for better service!

Cheryl Long

2022-05

I have waited 20 minutes with 3 employees behind the counter. Not one of these employees acknowledged me, offered to help me, or even cared when I mentioned how long I had been waiting. I would avoid this place at all costs. It was filthy and I saw several bugs. I had plenty of time to check things out! Maybe you should appreciate customers. I have a wide reach and I assure you I intend to use it!

Karen Miller-Warwick

2020-05

The management should be fired. Or the owner have his franchise pulled. Not once not twice but three times I have been there in the last three months and they are ALWAYS out of pralines and cream ice cream. And it's always the same excuse so that's one of our most popular flavors. 🤔. good business sense as well let's see if it's one of your most popular flavors perhaps you should order more than you do of the others. Perhaps you should stock more often it is summer time after all. Supply and demand. That's Basic economics 101. Not only that they're usually out of other things such as toppings brownies cake. That is not how you run a successful business. SMH. You people need to get with the program.

Annika Bloys

2022-05

If I could give it zero stars, I would. Stood there for 10 minutes and wasn’t even acknowledged. However, the staff was seem to acknowledge their phones and each other. There wasn’t a line at all so they weren’t slammed. One customer other than myself…that’s it. So for 5-6 employees not able to handle that is sad. Try training your staff to take care of their customers, not play on their phones.

Chrystal Howard

2020-05

First time time visiting this establishment they only had 5 flavors of ice cream. (Seriously) The employee told us that the manager didnt send in a truck order so therefore they ran out of product, on top of that the guy seemed stoned, slow moving, slow speech, definitely didnt seem to care to be there. This was about 4 months ago. Second visit, about the same as the 1st, out of everything and rude service. Third and final visit, this last Friday my husband and i pull up to the drive thru speaker we are greeted with Baskin Robins, please hold... Then as are looking at th menu a man says what number did you want, I replid Im sorry we are still looking... i said WHAT NUMBER DID YOU WANT, 2 number twos, very, very rude, I calmy said no thank you we've changed our minds, have a good evening and left. I will never visit this locatin again, ALWAYS OUT OF PRODUCT AND VERY RUDE EMPLOYEES. If I could rate this a zero I would!

PJ Stone

2019-05

Came through the drive thru at 10 p.m. tonight and the woman that took my order has no people skills whatsoever. This was my first time stopping at this particular Baskin Robbins and as I'm trying to read the menu board I'm being rushed. I ordered an ice cream cookie sandwich. I got to the window and she (shift leader) has an attitude. I paid and was told to pull up to the sign and they would bring my order out. About a minute later a boy came out the back door with my order. Why not the window?!? The cookie was very warm and in pieces and what happens when you put ice cream on a warm cookie? It MELTS!! Now, I'm holding a melted ice cream sandwich in one hand and the steering wheel with the other hand driving almost 10 miles back home.I WILL NOT BE BACK!! To much competition in Kilgore to have this kind of experience.

Cristina Tirado

2023-10

I was at this place eating ice cream with my three year old sister, and the employees there were saying cuss words and they had their personnel music playing that also included cuss words... never going back there! This place is suppose to be family friendly !

Stephanie Lasseigne

2019-05

They dont deserve one star! Went tonight to order icecream and they said they were out of cookies and cream, ok we will just get vanilla, they didn't have that either. My husband said well what do yall have? We were told they only had like 4 flavors! Are you serious? Also, this is not the first time this has happened, but we thought we would give them another try. Will not be back! This is the worst Baskin Robbins ever!

Celia Mooney

2020-05

I was not impressed. Unprofessional employee, very wobbly table that almost made my daughter fall, large dent in the bench seat when I went to sit down. The only good thing about this place is the ice cream itself.

Landon Steuck

2023-07

Had maybe half dozen choices of ice cream, and the place was dirty and nasty. 🤢

David Doty

2020-05

Service was excellent, the server was kind and courteous. I only gave them 3 stars because they had a serious shortage of Ice Cream. Weird for an ice cream shop.

Joan Pool

2021-05

Ice cream was good but the waffle cone was old, chewy, and just plain nasty. Hopefully the birds or some animal out on Hwy. 42 liked it.

Shawna D

2023-05

They had 1 flavor and waited forever.. horrible ice cream place

Lisa Torrez

2020-05

Did not have a good selection of ice cream or cones. Wanted a reese's sundae and since they didn't have that ice cream, I was told they couldn't make it. They could have offered to make it with a different kind. Rude customer service.

Gene Fout

2018-05

we have been several times all bad. the lady that tried to take our drive thru order at 7:20 tonight should be fired. this place has a bad rep in Kilgore for service .we wont be back.

ahmed kayani

2023-11

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Glen Gulledge

2019-05

I am a shift leader here and I would just like for y'all to know that we have better crews with better attitudes if y'all could just try us again u won't be dissatisfied and we are now OPEN 24 HRS DRIVE THROUGH AND LOBBY sorry for y'all past experience with us give us another chance to have y'all coming back

Starla May

2020-05

Everytime we go they never have what we want. How does an ice cream shop run out of chocolate ice cream and waffle cones?Also service is usually terrible!

Michelle Miles

2019-05

Lady did not wear gloves while scooping ice cream. I don't why people can't follow this rule, it's even written on the glass doors!

G H

2020-05

Pretty gross. Loved watching the guy dip my ice cream with no gloves, right in front of the wear gloves sign. Won't be back.

Rick Story

2019-05

Slow service even though I was the only customer there. Good coffee and donut though. Very friendly.

Onyx Knight

2021-05

Was closed 32 mins early and I wanted my coffee. I regret to inform you I was not happy. 0/5

Crystal Cook

2019-05

Bad service no e knew how to make the new Sunday shake then order 2 meals it's cold food looked old the woman Meghan s is rude hung up on Me when I called to make a complaint about my meal