Our Family Vet - Jacksonville

Ms. A T

2023-12

I cannot express enough, my gratitude for this vet office! I came down from out of state and my dog got sick. Not only did they get me in right away but, they were all very helpful and friendly . The Doctor(forgot his name) was amazing and right on point with diagnosis! Tracker j has been on his meds as prescribed and he is already feeling much better!A huge shout out and thank you to Pur family vet in Jacksonville TxThey are VERY FAIR PRICED ! I never walk out of the vet under 300$!!! Except this time I did! Thankyou !!!!first picture is after meds and second is before we went in!

Susan Roberts

2023-05

So kind and caring!! Thank you, Paige, for calling and checking on Skye, not once, not twice, but at least 3 times! Dr. Alexander and his staff are very attentive to my babies!!New review - thank you to all for taking care of my beautiful girl in her last weeks, and lovingly help her cross the Rainbow Bridge. I’m still heartbroken, but thank you all for your kindness and caring.

Lynn Oney

2024-03

Dr. John Alexander is a cheap herd em thru with a harsh I am the one and only one attitude. No care whatsoever for animal being seen. Not hard to replace someone that bad as anyone would be an upgrade.

Olivia

2024-01

Based on a phone call to get prices on c section procedures, the girl that answered the phone wouldn't give me any ballpark prices and was unpleasant to speak with.Basically saying they will figure it out as they go. Sorry no blank checks from me.

debbie parker

2023-10

My dog was bitten by a copperhead they took her in immediately no appointment and treated her ASAP she started responding fairly quickly we took home the 4prescribed meds she responded to the treatment quickly no complications and made a full recovery they were also quick to reassure and support me and I needed it my precious beloved dog is fine thank you so very much for everything y’all are superb

Billy Taylor

2023-08

I would never recommend dr Alexander. We used him for our animals. One of our dogs cut her leg and needed stitches. He would not see our dog because of our Duaghter not working there anymore.

Kami Winship

2022-05

Although the supporting personnel was very kind, the vet himself, was the worst vet I have ever seen. He was rude, condescending, and unprofessional. They kept taking my dogs out of the room for weight measurement and treatment, rather than treating my dogs in front of me, which made me instantly uncomfortable and gave my dogs more anxiety.When I made the appointment I specifically stated which treatments/tests I wanted on my dogs, during the examination, I asked for an additional test for worms, he used this as an excuse to upgrade me to a higher "package" and give my dogs vaccines I did NOT consent to. My 8 year old husky who has had a vaccine reaction in the past and is NEVER kenneled, did not need the Parvo, Distemper, or Bordetella shots he gave her. I did NOT consent to these additional treatments. If you do not want a "One-Size Fits All" approach to your pets, do not see this man.

April Cochran

2022-05

I'm a disabled veteran serving 2 tours in Iraq and Afghanistan protecting and serving my country protecting American citizens so they can have there Jobs. I was shot in the knee and back. I have a 4 year old pit bull brindle and he is my service animal and has a bad skin condition and is in pain and needs to be seen and this clinic has refused to help us.i only gave them 1 star because you have to pick 1 thru 5. So 1 is all they get. The are so inconsiderate of animals and veterans. Please don't take your animals into this clinic.

Cheryl Bemowski

2020-05

My sweet little dog was mauled by a larger dog around 4:30 in the afternoon last Thursday. We rushed her in and initially I was happy with the way they treated her. 21 staples to close large gashes and they cleaned out several puncture wounds. They handed me some pain meds and antibiotics and said she’d be fine although very sore and bruised. They said bring her back in two weeks to have the staples pulled. Friday and Saturday she seemed better, was eating and up walking around.There was never any follow up, instructions for care or warnings about what to watch for. Sunday my dog started vomiting and showing signs of distress. When I called their emergency number Sunday afternoon it went unanswered and their voicemail was full. We took her to Tyler but by that time she was too far gone. She was in respiratory distress and septic. My poor baby suffered and died in pain Sunday evening.I trusted them and now we all suffer.

M Price

2019-05

I am so angry as I write this that I'll come back and revise it when I calm down. Right now I'm on the way to a different vet! I have taken our dogs to this Our Family clinic for years and until recently we were very happy with them (as my previous review indicates). Unfortunately, this changed with the final straw being a simple request asking if Lasix came in an oral form because my dog will not swallow pills.IT DOES! I found, printed out information that there is indeed one so verified it was an approved drug and took it to the vets office asking if this would be okay.I confirmed my phone numbers and asked for a simple text back with a yes or no. This didn't happen, I called them and was promised a call back (I just wanted an answer) but that didn't happen since I have a call log that tells me if calls came in.I had an appointment a week later so took the information with me and was treated poorly, it's not my fault the vet couldn't be bothered to follow up, they had NOT returned my calls and responded that this was "false" to which I advised Alexander that I don't make false statements (I don't lie!) and am not into revisionist history since I had the actual hard copy of the message. I could have reached been reached by mail, actually called, texted OR given me an answer when I called the office but all I got was a promise of a call back.When I asked that an RX be sent to my online pharmacy and am rudely told "we have to charge for that because that cost us money" (I spent $400 in vet bills within the last month and he says a fax cost him money) Wow, I dare say this is unacceptable!When the vet declined the online order the next day I called and given the same old line that he'll call me but of course that didn't happen!Alexander's office has an answering machine but it doesn't take messages. So, now I had the additional stress about the meds as my dog suffers and dies of CHF and was out of his medication!My pharmacy had to call me and inform me that he declined the order and told THEM I needed to get a second vet's opinion so I called back and asked that records be sent to the other vet and was told it would be done right away. Well, that's didn't happen so my new vet didn't have them for today's appointment. BTW, the new vet is actually our old vet we have used for our other animals in Rusk. They had no getting the medications needed!I think my view of the clinic started changing when we had a teeth cleaning done which require putting the dog under for a painful and expensive. The teeth weren't cleaned but they pulled five teeth. I was unhappy but let it go. I shouldn't have, I should have changed to a different vet back then.All six of our dogs are rescues with a history of abuse and neglect so I am very protective of them. Needless to say when the sadistic assistant shoves a rectal thermometer in his rectum without gel causing pain to my dog and getting fecal material all over him and me I think that's unacceptable since she has no indication of being sorry that she hurt him.So, almost two weeks of trying to get the needed medication for Casey's CHF, I did indeed get a "second opinion" and have changed to a vet who is much more helpful and has always treated all my animals (cows, goats and our four larger dogs).I trust My Family Vet will pay the expenses due to having to obtain a "second opinion"! Where do I send the bill for the unnecessary stress and time? This has been an awful experience that should never happen.

Gary Hogg

2019-05

After paying over $10,000 in vet bills over a three month period, we attempted to intake a puppy with parvovirus for hospitalization. This vet refused to intake her as we had a outstanding bill of $400 from the previous evening, a Sunday evening when bank are closed. This action may very well cause the death of this puppy due to a one day delay in payment. After 4 months with this vet and considerable expenses we are giving up on them and find a vet in Tyler. Very disappointed in the behavior of this clinic, I believe to be unethical.

Galina Mcelvain

2019-05

It's the ONLY vet-hospital in our area. My dog died there on Tuesday afternoon. He had inside bleed, and was terminal; TERMINAL..I yet have to look at his labs, but had he been a human, he'd need only CBC, to see his blood counts before making a decision about treatment "to save his life." And blood transfusion, which is not performed on the dogs.We have multiple pets in our household. They just show up in our boondocks, and we take them in. We have pets misdiagnosed in this clunic and treated for something they didn't have. We had pets in terminal conditions who were given unnecessary treatments, which only prolonged their suffering. "To save [their] lives" is just a pretext to get as much $$ as possible. And Dr. Alexander does have excellent BS manners.. My husband always falls for them..Anyways, I prefer taking my pets to other hospitals if I can help it.

Kris Sturrock

2019-05

Treat my fur babies like their own.. Caring professional doctors and staff at all times. Wellness exams, sick and need to be seen, prescription refills, they have always been there for us. Highly recommend!

Fred Flint

2019-05

Took my Doberman there after getting lacerated from a hog. They charged me $320 to sew her up. Less than 12 hours later the stitches came loose. My wife called them and they said, well maybe we should have staples her. My wife said we don’t t have another $320 to spend to have it stapled. They responded, well it will heal on its own. WOW

Steve McFarland

2020-05

Dr Alexander is a wonderful Vet. One of our sweet boys was mauled and on the edge of death. I was so concerned that with all the injuries, Jerry wasn’t going to make it. But Doc said, if there’s a bark, he had faith Jerry would pull through! Dr Alexander and his staff doctored Jerry for over a month. Jerry lived!!! Thanks Doc!

Jamal Mcain

2020-05

It's always something with this place. They tell me one price, then it's always more. There is a lady at the front that acts like she is bothered you come in. And this last time ,they give me an appointment for my cats surgery, and when I bring him in, they tell me that he was scheduled for a different location. Would have been nice to tell me that ! This is the last time I try using this office.

Synthia Richey

2020-05

Dr. Alexander and his staff, whether in Jacksonville or Bullard, have always taken the time to visit with me about my pet(s) and whatever the problem may or may not be.I wouldn't even consider using anyone else! They are the best.

Maureen Stahl

2019-05

Best vet clinic! I have great confidence in Dr. Alexander and his staff. When my pet stays overnight, I know he gets the extra love and attention he deserves.

Glen Myer

2015-05

I have used Bullard Veterinary Medical Center for several Years. I have always been pleased with the services they provide. If you are even considering bringing your pet there I strongly encourage you to give them a try.

Paula Small

2020-05

Everyone is caring and wonderful. I have been taking my dogs here for over 20 plus years. And, I trust them to take care of my little Chihuahua and min pin.

Gloria Ross

2014-05

I have been taking my pets to Jacksonville Animal Hospital for about 20 years. The doctors and the staff are extremely nice and very knowledgeable. I am always satisfied with the services they provide.

Diane Hughes

2013-05

Always happy with the care we get at visits. My dogs feel comfortable here! I would highly recommend them without any hesitation.

Larissa Cohen

2013-05

Best office I've ever used, they saved two of my cats lives! I've been more than happy with everything and wouldn't take my pets anywhere else.

Maria Spanza

2015-05

I have always been satisfied with the cleanliness and appearance of Jacksonville Animal. In addition, they are always able to answer any questions I may have or any concerns about my dog.

Andrea Parsons

2019-05

Dr. Alexander always takes great care of all my 4 legged kids! Awesome staff!

Gina Koch

2013-05

The doctors and staff are wonderful. They're the reason I've been taking my pets here for as long as I have.

Camille Bunch

2020-05

Awesome service! I love these people and so do my fur babies!

Tracy Smith

2023-05

Friendly and helpful. Have only visited once but, so far so good.

Brenda Loftin

2023-10

Love it very nice people

Judy Murray

2020-05

Friendly, conscientious, really cares about your pets❤️