3.9 (145)
2015 N Masters Dr Ste 207, Dallas, TX 75217
(214) 647-5839
familydollar.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Julia Suarez
2024-02
I just went to this store yesterday. I had 2 items. The older gentleman that was on the register charged me 2 times for both items. I told him he charged me twice and he called his Manger to cancel out the extra items. The manager canceled out 1 item leaving 3 charged. Once again I notified the cashier about an extra charge. He assured me that it wasn't on there. He went ahead and charged me and I paid. Sure enough I look at my receipt to double check and there was 3 items charged. I told him he charged me twice for one of my items. He said in a rude tone, "Then go get it", telling me to go get the same product I had already purchased just so he wouldn't have to give me my money back on his mistake. I told him, "NO, I don't want the item I want my money back." The worker was frustrated and called his manager back. The manager came back and scanned one of my items as a return and gave me my money back. I'm glad I got my money back but the workers have poor customer service skills.
Cecilia Gonzalez
2024-04
This store seems to disappoint me everytime I go in there. It’s always dirty now and never restocked. They need new management.
Josmar Vivero
2024-02
Only because I couldn’t go lower the a 1 star I’d give it a negative worst family dollar ever they should close it down the cashier rude first of all I am waiting that they haven’t given me my money back now he says I have to wait because there’s no one there he locked the doors this family dollar is a disaster by the behalf of 214 costume printing I don’t recommend this bad and useless store most of employees are gone hopefully the owner of this store can get things straight because this store needs a lot worst ever I’m so disappointed this store has to be americas worst store ever they should fire the tall guy the cashier !!!!!!!!!02/02/2024 2:42pm
Tiffany W
2024-04
Yikes that’s all I can say
M Manning
2023-12
Staff are very friendly, has excellent customer service skills always find what I need when I go in.
L Witherspoon
2022-05
Dawn at Masters and Bruton is so professional friendly about the business and my lifesaver. I left my whole identity from my wallet on the counter. I didn't realize until nearly 4hours later. She found it. Tucked it away for me. I returned and she said don't worry I found it. I mean everything. I pulled it all out to count change. Thank you Dawn!
Wendell Echols
2023-08
Great place to shop for low prices.
Bernadette Davis
2015-05
Terrible customer service. Every time I come in employees are mad and frowning. Today I am at the store (mind you I am pregnant and due any day now) its hot and I get to the counter to pay for my items. As usual their prices are wrong and they will not give me the item for the price I saw so I told them to take the item off. This became a problem because I had already paid for some items on my card. So the manager did a refund for the items so I could buy them separately. ( mind you I'm hot and telling them that I feel like I'm about to pass out. He continued the transition and told me to sign a long form for the situation. I marked and x on the paper because the situation didn't not call for my phone number full name and address. He then said I couldn't get the items I needed until I signed the form because it was my fault I didn't have enough money. I politely took the things I paid for and left before I passed out. Terrible customer service.
Laura G
2023-08
They close 15 minutes before 10PM.In case you need a quick run before they close...
Nicolas M Hernandez Meza III
2023-05
This place feels like home, it’s hood enough, it’s always bumpin UGK, half the shelves are missing, and they’re always packed.
Jeresy Jackson
2014-05
A woman was tazed 8 times by employee also with her two children there and her mother in law the mother in law was also tazed trying to get to her grandchildren. mother in law was just released from hospital I've been in hospital on life support and told the employee as he was approaching her with a Taser she was not to the ground the grand children were screaming and crying we were able to get out of the store got a block away and we call the police department paramedics had to come out check every one of us. going to talk to investigators on Monday morning. I'm advising anyone not to go to the store it is a very dangerous...
Destany Hamilton
2023-05
Great customer service the place is clean I loved the product i purchase.. I will be back at this location
Alejandra Gutierrez
2017-05
People are always nice but the only thing i don't like is that even though there is more than 5 people working there the store is always very very cluttered and you can't even walk around the store you either have to go under things o you have to move boxes and things on your own to get to things
Gabby Lopez
2019-05
I camt really complain beside the one time u went for electrical tape and they were sold out bummer im still a regular tho 3 stars baby!! #pino
Aly Denneane
2021-05
This store is one of my main stores that I go to. The store itself is always cleaned and stocked, and ready to go! The employees are very friendly as well!
Alexis RMT Bond
2017-05
This store is convenient. They have great prices and people are professional. They need to hire some more employees.
DocDuce
2023-05
Great service always low prices. In and out.
Elouise Curtis
2023-09
They had what I needed and staff was friendly.
Holistic Wellness Life
2019-05
Ms. Mary is the best employee this store has if shes not there I dont even shop in there. Its so dirty and the rest of the employees are rude and disrespectful.
Gregory Beck
2021-05
Family Dollar gots to be 1st cousin to Wal-Mart. Both usually has what I need n the other one is convenient.
Scerry Ennis
2018-05
But every time I go in family dollar the lines away long and they have one person why others and the back then when the so long that's when they open another line that's bad y'all bad why do us hire all those people and just have one line open any way thanks.
Trigger Gang
2021-05
No complaints really its your basic dollar store
Selene Garibay
2023-10
Great selection at affordable prices 👏
Linda Rodriguez
2017-05
Great place to shop for just about anything! Fast checkout on the go !
Deborah Maxie
2017-05
the customer service is wonderful. the associates are so friendly.
Jose Rodriguez
2019-05
Have came several times 10 mins ahead of closing time and front doors already locked
Catherine Otinkrumha
2018-05
Like the people that works there. They are always 😃 and nice
Erica C.
2021-05
Don't visit here often. It's ok.
Ursula J
2018-05
Love their decor for seasonal items.
Wanda Lewis
2017-05
Love shopping at FD. Great sales! 👍
| Monday | 8 AM-10 PM |
|---|---|
| Tuesday | 8 AM-10 PM |
| Wednesday | 8 AM-10 PM |
| Thursday | 8 AM-10 PM |
| Friday | 8 AM-10 PM |
| Saturday | 8 AM-10 PM |
| Sunday | 8 AM-10 PM |
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