PetSmart Grooming

GG J

2023-08

My dog came home Dirty!!Took my dog for full bath/groom pkg with Joanna. They called me 90 min later said my dog was ready to be picked up. Thought that was weird cause usually takes 3 hrs.I had groceries in the car so picked my dog up quickly & left. When I got home, noticed my dog smelled like cologne but was still dirty. They only trimmed my dog but didn't do the pads of the feet or the dog's "private areas" VERY DISAPPOINTED!!!!!!!!

Harley Renka

2023-05

Worst service i have ever experienced! They will invent reasons to charge you extra money. $20 "handling" fee if someone has to "hold" your dog during the service. I managed a grooming salon for 5 years and know that sometimes having to hold a dog is necessary for portions of the groom, like nail grinding, it is just part of the job. But I would never even consider charging a customer for this normal occurrence. I want to add that the dog in question is a puppy who weighs 9.5lbs, he is not aggressive, he just fights a bit when they grind his nails. If a groomer cant handle him, maybe they should seek alternative employment. Also, they wanted to charge me extra for having an elderly dog. I mentioned that he had kidney disease and all of a sudden they had to get permission to give him a simple bath and they wanted to charge me an extra $20 to give him an express bath, which they quoted me would take about an hour and a half and I would have to sit there and wait for him. I refused their service and took all 3 of my dogs home. I'm disgusted by their nickel and dime tactics but I'm mostly angry that I wasted an hour and a half of my tightly scheduled day, and had to leave without getting my dogs much needed grooms. The green haired lady had obviously checked my dogs records before I arrived for my appointment bc she knew that my puppy needed vet records and that he needed to be muzzled for nails, so if they checked the records for my other dogs, they would have known about my elderly dog and contacted me about any concerns they had PRIOR to me driving 30 mins to the appointment. Altogether, horrible experience. Horrible customer service and will try to tack on ridiculous fees.

Angela M

2023-05

I'm wary of corporate groomers but this location has top-notch staff. They remember me and love my dogs and there isn't a revolving door of employees. My dogs are always excited to see them. I have Aussies and none have the same coat type so one only gets a bath and trim, one got a bath, Furminator treatments, and trim, and the other got a bath, the most intense Furminator treatment and brushout possible, and trim. Every time, my dogs came out looking great and were clearly happy, even though 2 take a lot of time and effort to brush out correctly.

David Wells

2023-05

Dog food was about $50 for large bag now $70. Ouch

Terros Gambrell

2023-05

What's understood ain't gotta be explained

Nicole Ozerova

2023-09

PJ always looks