Walgreens

Clare Bueckendorf

2024-02

I regret to say that my experience with this Walgreens pharmacy has been nothing short of a nightmare. The pharmacy staff consistently exhibit rude and condescending behavior, making each interaction unpleasant and disrespectful.Moreover, despite my repeated reminders, they persistently use the wrong insurance information, leading me to pay out of pocket for medications that should have been covered. This careless oversight has not only caused financial strain but also jeopardized my access to vital medication.As a disabled veteran, I rely on timely access to medication for my well-being. However, the process of filling prescriptions at this location is an ordeal that takes at least three weeks of frustrating back-and-forth between the VA insurance and the pharmacy staff. Despite numerous pleas for urgency, the pharmacy team fails to prioritize my needs or execute the necessary processes to expedite the filling of my life-saving prescription.Time and again, I have been told that my prescription is ready for pickup, only to arrive at the pharmacy and discover that it is not. This lack of accountability and disregard for customer well-being is utterly unacceptable.In conclusion, I strongly advise against using this pharmacy. Its incompetence and indifference have not only inconvenienced me but also severely impacted my health. It is my sincere hope that others avoid this establishment to spare themselves similar anguish and frustration.

Pamela Herwald

2024-05

I have had nothing but trouble with them getting my father's medicine on time and them saying he had no refills when he did. Changed to CVS I have used for years and love them. Bad reviews are all true.

Stephanie Payton

2024-04

The Walgreens Pharmacy at Villa Maria in Bryan, TX is horrible with straightforward rudeness from the employees, especially if you pull up at the drive-through pharmacy window right before they are about to close, you will get no service or politeness. This location deserves 0 stars, hope others have had a better experience; I do not use this pharmacy anymore.

Chris Jordan

2024-03

I'm usually able to communicate to the staff at Walgreens pharmacy about my wife's needs. However, this pharmacy keeps changing their hours several times a year and it's frustrating. Now they are closed on Sundays. It so happens that my wife needed a med filled and was not made aware of the hour changes. If anyone from Walgreens reads this, please be aware that the constant changes to pharmacy hours affect those in need the most, not your "poor overworked staff". Hire a pharmacist who WILL work on Sunday.

Tom Webster

2024-03

....7 Feb 2024...Every time my doctor sends a new Humalog Script for my Insulin pump (paid for my Traditional Medicare B), the Walgreens Pharmacy tells me that Medicare rejected the script and requires a prior authorization from my doctor. I have checked with Medicare and they do not require a "Prior authorization". I also have found that when the local Walgreen's pharmacy sends the script, it never gets to Medicare because Walgreens Headquarters stops the script from getting to Medicare and sends a message bag that Medicare requires a prior authorization. It is Walgreen's HQ that is lying and calling itself Medicare. Now if Walgreen's wants more information in order to forward it to Medicare, that is one thing. But, Walgreens masquerading as Medicare is lying and abusive. This has been happening to me for a long time now and I finally have been able to find out why my insulin script has been delayed for days to weeks each time. Stop your lying, Walgreens so that people know what they need to do to get their insulin filled. You are causing medical issues for people who need their insulin. Walgreen's wanting more information is NOT "Medicare Prior Authorization". Stop lying and calling what you want, something it is not!

Rachel Blakeney

2024-03

Absolutely horrendous pharmacy. My boyfriend is type 1 diabetic and got approval from his doctor for insulin refills, but the tech looked them up under the wrong brand name and wouldn't fill the prescription that he got confirmation about. Ran dangerously low on insulin until a different location filled it.

Brye Somnone

2024-04

The corporate folks in charge don’t care about yall. They don’t care if you get your meds or not. They don’t care if you get the right meds or not. They just care about money. If you care about your health and safety, go somewhere else. The state board of pharmacy has opened an investigation into this pharmacy for the reasons stated above.

Vane De la Llata

2023-10

I am here sitting for 1.5 hours for the covid vaccine. It is unbelievable. Why do you need an appointment if they will make you wait as long as the pharmacist wants? There is absolutely no one before me. The pharmacist keeps saying he is preparing the vaccine. Yet he is taking care of every single person picking up medication. Why?!?! Gosh I will go to a corporate level because this is just too much. If you don’t care about people don’t work providing customer service

Francesco Bromo

2023-05

I rarely leave reviews but this one is necessary. I would give negative stars if I could. This Walgreens location is 100% unreliable and customer service is awful. Went in today to pick up my prescription, only to find out they changed the pharmacy hours so now it’s closed on Saturdays and Sundays. What corporate pharmacy is closed at 11 am on a Saturday??? They’ve done this before. You can’t just arbitrarily change pharmacy hours whenever you want so customers need to take a chance every time. Now they’re effectively holding my prescription hostage and I won’t be able to get it until Monday night. They never answer the phone, waiting times are sometimes absurd. One problem I think they have is that they’re understaffed. Then, since this location seems to be so busy, hire more people!!! Anyway, you have one fewer customer to worry about.

Jake Brien

2023-10

Great, great staff, it’s just that they’re understaffed. They’ll need to put you on hold forever even when it’s not that busy. Pharmacists are always very helpful, and the staff is very kind when you get there, but over the phone it’s a wait.

Ryo Conchobar

2023-08

I have never had so much trouble doing anything. I'm sitting at The closest pharmacy to me in a different city because they would fill my son's prescription because they stopped honoring our insurance with no warning. Was asked to send it to a specific pharmacy in bryan and it never showed up. Which we found out only several hours later was because they sent it to some random CVS elsewhere. I'm sitting here waiting for CVS to send it over here 8 hours later hoping my son doesn't have to go to the hospital because we can't get those antibiotics. This is how you kill people!

Rebecca Waugh

2023-05

Horrible!! Don't make an appointment, it does nothing to help. Go to a different pharmacy for vaccines. I made an appointment for a flu shot at 7pm. I arrived ten minutes before my appointment. They didn't see me until 7:18. I was told to sit and wait. My 8pm three people who had arrived after me all got seen, they gave me paperwork I had already filled out and told me to fill it out again. I decided to leave as I had wasted over an hour without being seen. Exceedingly disorganized and employees were unhelpful. Will not be ever going back.

Melek Derman

2023-05

The first time, they entered the wrong medicine into the system. (they entered the version of the generic medicine that is not covered by my insurance) They wanted $370. I called the insurance company to understand why and have it fixed, they said they fixed it, so I went again. This time, I learned that they canceled my prescription completely. I don’t know why! Because of this pharmacy, I had to go to the doctor and pharmacy many times. Terrible service, stay away!!

Eric Gail Carpenter

2023-05

The curb-side/in-store orders are always filled promptly and accurately--faster than all the other area stores that offer this service. However, this is the least friendly Walgreens team in BCS.GRANTED, I've yet to catch the hint of ANY Walgreens associate feeling anything other than disdain and annoyance toward the online ordering options. I'd go all in and raise you 5 by boldly betting the only Walgreens sales associate thatvexisys is the one who wishes online orders were 86'd. If that judgment call doesn't sit well, surprise me! I'm here for it. I love shopping @ Walgreens and want you to succeed.If ever uncertain of the closing time on Friday night, the cashier will likely clue you in with her body language--glancing at her wrist watch, groaing and rolling her eyes, one part disbelief and the other part disgust. "Twenty more minutes, and I am done!" She declares, her enthusiasm bridled by her prejudice against the hands of time.Perhaps, her unofficial announcement, blurted and alerting no further than the next customer in line, would be more appropriate if intended to joyful inquire about her customer's wknd plans or as a simple preamble to the default, "thank you, and have a good weekend...but it met none of those qualifiers. It registered with me as delivered: rude, resentful, and unprofessional.

Will Smith

2023-05

staff is great, workers are wonderful, pharmacists and pharmacy techs are wonderful people - but they are overworked to the point where I do not recommend using this as your pharmacy if you really rely on getting your medications fast. Simply put, just too many people use this pharmacy - it's not their fault but it is completely overloaded

Madysen Shepard

2023-05

The lady blew me off on the phone when I was asking about my prescription papers and then when I came in she said that she couldn’t help me because they weren’t the right ones. Turns out I had to have the Walgreens app to put in the orders myself but she never told me that and I’ve never had to do that before. They should be able to tell me a solution if it’s that simple. Very unhelpful. I’ve also witnessed two outbursts from customers at this same location

Andrew Maly

2023-05

Waiting in line for 10 min at a 24/7 Walgreens. 3 more cars behind us and we roll up to the pharmacy window and they put up a sign at 1:29 PM that says closed from lunch 1:30 - 2 PM. I’m all for lunch breaks but… You tell me how you would feel.

Laura Becerra

2023-05

Held for 10 minutes, someone picked up and I told them I needed to call in a prescription from the Dr's office I work for. I held about 3 more minutes just for someone to pick up-I could hear activity on the line, then hang up. The patient ended up using CVS as she has bad experiences with this Walgreen location as well. Pitiful.

Jere Smith

2023-05

Made an appointment for flu shots two days in advance. Show up 15 minutes early and wait for 30 minutes while they take care of three walk in customers. Why make an appointment if it’s first come first serve.

Alisha Chiles

2021-05

Every time I go to this Pharmacy there is a really long wait in the drive thru. Even when there is only one other car there. I always dread when I have to pick up a prescription because I know the wait is going to be really long. I have been using Walgreens for years, but I really need to switch pharmacies or go at midnight then maybe it will be faster but I doubt it.

Kylie Walker

2022-05

I wish I could leave less stars. Do not use this pharmacy. They can’t do anything correct. Between losing my insurance info and having to give it to them every time I go, to claiming they never got a prescription when the doctor sent it while I was still in the office.I get mistakes happen but not this often. I’ve yet to pick up a prescription that I don’t encounter some problem with them. I will never go back again.

Yaehv Shss

2023-05

THEY NEVER ANSWER THEIR PHONE I WAS ON HOLD FOR 45mins three times in a row, I live far and all I wanted was to check if my prescription was ready so I didn’t loose my drive and they never answered. Horrible service, they are rude just don’t come here, go to the one on 29th is at least better

Alvin Hill

2023-05

It is so sad when I go to pick up my meds... long line ..on due date they say it will be ready in 3 days... insurance issue... always a problem.. don't go there... act like there lost.. then I have to call my insurance.. still can't get it right

Nunya Bidness

2023-05

All Walgreens/CVS/... are pretty awful but this one ranks up there with the worst among them. They can't seem to get simple orders right. Corporate pharma at its worst

jcm mc

2023-05

Like a mini-department store, nearly everything you'd want from a bigger store can be found here.There's even a 24 hour Walgreen's!Staff is nice, friendly, and helpful.

Mike hoffman

2018-05

Terrible pharmacy if you have any problems with your presricptions. The pharmacist has no idea what he prescribing and might as well read off the pamplet. We also bought ice cream for them lately and returned it for what looked like worms and they acted like oh whatever. Not concerned or anything and that was the assistant manager. Go anywhere else but here

Randy Riddle

2023-09

The phone directory is junk. It is automated and doesn’t work properly. The person that answered my call was not very nice at all.

C W

2018-05

Maikel is the reason I use this pharmacy. He cares about his customers. He knows you by name and helps with insurance problems.Debbie is an excellent cashier. She greets everyone and always has a smile.

Odalis Alvarado

2019-05

Mike is the best pharmacist around, he truly cares about his patients. As for makeup say you want "Jerry's advice" this man knows everything about the cosmetics world!

M.O.E

2023-05

I have been on hold 3 times for the pharmacy they pick up the phone each time and ask me to hold and each time they hang up after leaving me on hold each for 13 to 15min this is unacceptable