Tri-Cities Chrysler Dodge Jeep Ram

Jeremy f

2024-03

So I did not do any research on vehicles that I should have done before going to a dealership and ended up probably being considered a complicated customer but I have to give it to these guys for doing the absolute best they could and going out of their way for me to end up with a vehicle that I love. I highly suggest seeing these guys if you are looking for a vehicle even if they don't have it on the lot they will find it for you. In no special order other than who I met first, thank you so much Dylan, mark, Nick and Tyler. Thank you for everything you did during the process and after purchase while keeping a smile on your face even if you may have been gritting your teeth because I was difficult.🙂

SGT MAYHEM

2024-04

We were so impressed with our salesman Ted and the Tri-Cities dealership in general that we purchased a 2024 Grand Cherokee L, Summit edition, the first time we looked at one. We had already placed a $1000 deposit on a Ford Explorer with another dealership, but cancelled it on the spot. We had really wanted another Jeep, but thought the Grand Cherokee was out of our price range. However Tri-Cities gave us a far better deal than we thought possible and we couldn’t pass it up. There was a no pressure atmosphere and they even found us a better finance rate. I would recommend Tri-Cities to my family and closest friends. Remember to ask for Ted, he’ll treat you right.*I added some photos to show the beauty of the Midnight Blue paint. The interior is fantastic. The leather seats are like club chairs and oak inlay is beautiful. My wife especially loves the track lighting that runs through the whole interior.

Anthony Neeley

2024-04

We had very good and friendly service. All of our questions were answered truthfully and honestly. Great and quick service all the way around. We went to Bristol chevy for a truck was lied to and taken advantage of. Tri city Chrysler dodge jeep ram was a great place to make a good honest deal. Would recommend anyone go there if looking for a new or used vehicle. 5 stars to them thanks a bunch.

Leslie Woliver

2024-04

I had a great experience at this dealership! Tj Tabor was very friendly, knowledgeable, and went above and beyond to make sure I got in my dream car. I always hated going car shopping but Tj made the experience smooth and easy. I highly recommend Tj Tabor at Tri-Cities CDJR, I felt 100% comfortable and I never felt pressured to make a decision. I’m beyond impressed and satisfied with my experience and beyond happy that I finally joined the Jeep family.

Joshua Baldwin

2024-04

Hands down the best dealership around! Tj wasted no time getting me in the perfect car, he made sure everything was laid out and ready for us and made the sell as smooth as possible. As a repeat customer, 5 stars doesn’t even show how thankful I am for this dealership!

Mary Ann Qualls

2024-01

Pretty smooth transaction. Salesperson was Mark. I bought site unseen and they delivered it to me and took my trade in back. The one hiccup was that when they brought the 4Runner and I was to sign the paperwork, the interest rate that I was told was not what was on the paperwork. I did not sign it and they had to come back the following day and bring the correct paperwork. Crisis averted ! Always read your paperwork! They made it right though! I love my new to me 4Runner and feel like I got a good deal! Thanks so much!

Anthony Williams (GRIM68490)

2024-01

Absolutely outstanding service and care. Mike Barney is one hell of a guy. He is a wonderful person. Cares about his people. Really does what he can to get you what you want. He truly is the best of the best. Would definitely reccomend everyone speak with him about a vehicle.

Joost Ueffing

2024-04

We had a tire blow on us and had to get it fixed and quickly as we’re only in the area for a couple of days. Quick and efficient, they were able to get it replaced and balanced, and do an alignment, in less than half a day! They also had the tire I needed on site. The staff was excellent. And the icing on the cake was it cost less than I expected. If I actually lived in the area I’d be buying my next Jeep from there!

Emily Fuson

2024-04

Bought my new car from Brett Sharp and I love it!! Thanks for getting us out of the car we were in! If you need a car see Brett!! He’s an awesome salesman!

Damon Lyall

2024-03

Hannah Payne totally hooked me up with a sweet Mojave Gladiator, the whole team did great..I will be sending friends and family that direction in the future..I can't give less than a 5 star for the teams service and five-star for how courteous Miss Hannah was.As far as the Mojave Jeep Gladiator is concerned,it knocks Ford, Chevy and everything else midsized especially "a Tacoma 😜" out of the ballpark.."Happy Trails is Throwing Rooster Tails in a Mojave" OIIIIIIIO

James Montgomery

2024-05

The people who work at this dealership are friendly and will assist you with your vehicle issues. The express lane was very useful but express was not what I call express when it takes 1 1/2 hours for an oil change and tire rotation. But compared to other dealerships they are the best in the tri-cities area.

larry keeter

2023-12

Very happy and pleased with my experience at Tri-Cities Dodge. This is my 2nd Ram I’ve purchased. Connor was my salesman. Very awesome young man. The service department has bent over backwards to make sure I’m happy. I recommend Tri-Cities for all your car needs. Great service and great people 👍

Nick L

2024-03

Bret and the tens at Tri City are awesome! I purchased a 2024 GMC Sierra 2500 AT4 from them, and while I live in Boston, they were in Tennessee, they made it effortless and delivered it to me within 24 hours of signing the paperwork!!! Their customer service is top notch. Thank you again guys!!

Jessica Edwards

2024-02

I highly recommend this place to anyone looking for a vehicle. I've always dreaded the car buying process, but our salesman Dylan Orr made the process smooth and simple. Everyone there from the salesman down to the finance guy was friendly and helpful. They said they wanted to earn our business, and they worked with us and got us the price we needed to fit our budget down to the penny. This was our first time buying here, but it won't be our last. If you're in the market for a vehicle, stop by and see them.

Louise R

2024-05

Excellent service, as soon as I pulled in the advisor was at my car to greet me. Very clean area and also the waiting room was clean and serviced you with snacks, waters and coffee. Great service with the wait for my oil change and tire rotation.

jake vic

2024-04

Had a great experience buying a car. And the service dept absolutely amazing. Highly recommend to buy your next vehicle or have work done on you car. Dropped challenger off Thurs for water pump had my car back by sat afternoon work was done top notch.

Rebekah Tolley

2024-04

If I could give zero stars, I would a million times over. All I will say is they completed a $200 service on my vehicle without getting my prior authorization first. Then, everyone including the service manager, JOSH, lied about it stating that two people had witnessed people tell me. This was the second time this service department has been dishonest and completely terrible. I will never step foot back into that place ever again. I traded my car just so I wouldn’t have to deal with them anymore. That should tell you enough about my experience. Let me save you some time, don’t do it.

Teresa Duncan

2024-03

We were greeted by a salesman very promptly. He was extremely nice and helpful. The exact vehicle we were looking for wasn’t on their lot, but he went the extra step of locating one for us. All our questions were answered in detail. Our purchase process was handled in a very timely manner. We were very impressed with the friendliness of everyone we met at Tri-Cities Dodge.

Cheri Durbin

2024-04

Took my 2020 Cherokee in for rough shifting which my own mechanic toldme was torque converter going out. A simple repair, also still covered under power train warranty. They were friendly at intake, and over the next 2days, all I got was CRICKETS. No calls back at any time, NO communication whatsoever. I had to call them daily and they lied about leaving me a voice mail. NO ONE EVER CONTACTED ME. When I called after 2 days, they told me the tech was still diagnosing it. So apparently it takes more than 2 full days to diagnose a simple repair? And they told me it PROBABLY wouldn’t be covered by warranty. Just seemed very shady to me. Transmission is part of the powertrain, last time I checked…🙄So my husband went Saturday and picked up my car and now we get to take it somewhere that will actually fix it.And they refused a loaner or any sort of assistance while they had my car.These people are full of lies, and have no intention of honoring your car’s warranty coverage, unless they can get you to pay for something else. RUN, DO NOT WALK AWAY FROM THISDEALER.

Martin Manis

2024-03

The only complaint I have about the service department is the fact we’re unable to set up appointments.It would be way more convenient for me if I was able to set up an appointment to be there at a specific time to service my vehicle. Instead, it’s first come first serve and I’m unusually left spending multiple hours there at the dealership waiting on my vehicle to be serviced.If we had the ability for appointments, I would be leaving a 5 star review as everyone working in the service department is solid.

Danielle Foreman

2023-11

I recently purchased a certified pre-owned Jeep Grand Cherokee from Tri Cities Dodge, and I couldn’t be happier with my experience. From the moment I walked into the dealership, the customer service was exceptional. Rick, JJ and Tyler were friendly, knowledgeable, and genuinely interested in helping me find the right vehicle.The transaction itself was incredibly smooth from test driving to financing, it was a very efficient and hassle-free process.What truly set Tri Cities Dodge apart was their commitment to ensuring I was satisfied with my purchase. They went above and beyond to answer my questions and address any concerns I had. The attention to detail and dedication to customer satisfaction was truly impressive.I’m now the proud owner of a fantastic certified pre-owned vehicle, and I have Tri Cities Dodge to thank for it. I highly recommend this dealership to anyone in search of a quality vehicle and a top-notch customer service experience. Thank you, Tri Cities Dodge, for making this such a positive and enjoyable car-buying experience!

Stacy Smith

2024-04

Spoke with Bret over the phone about a vehicle I had looked at after hours. Started everything over the phone, had financing within an hour. He had the vehicle ready for me when I arrived to the dealership! Very helpful and followed through with all of his work! I am very pleased!!

Peggy Sherbert

2024-03

We were very pleased with our experience with salesman Andrew Holland at Tri-Cities Chrysler Dodge Jeep Ram. He was attentive to our vehicle needs and made certain every question was answered. His follow through after the sale also was appreciated. Andrew has a great & outgoing personality. Which is important when dealing with his customers. We feel we can call him or stop into the dealership anytime with questions or concerns.

Wes Bailey

2024-03

I recently had the unfortunate experience of dealing with this dealership, and it was one of the most dishonest encounters I've ever had with a car dealership.After agreeing on an out-the-door price for a vehicle pending a satisfactory test drive and inspection, I made plans to drive the hour and a half to their dealership for the next day. I was very optimistic!However, my optimism quickly turned to frustration when I was met with pressure tactics from the salesperson. They attempted to coerce me into putting a deposit on the vehicle the day before I was to see it, which I refused. Additionally, I explicitly stated that I might consider financing with them if they could match or beat the rate offered by my credit union.During the test drive and inspection, everything seemed fine, and I was ready to proceed with the purchase. But once we entered the office, the shady tactics began. Not only were they unable to match my credit union's rate, but they then tried to convince me to finance through them at a higher rate, with the intention of refinancing through my credit union later. I presume this is because they get some sort of compensation if they get me to finance through one of their lenders.The final blow came when they revealed that the agreed-upon out-the-door price was contingent on financing with one of their lenders, and they attempted to tack on an additional $380 to the price tag to adjust for the fact that I was financing through my own lender. An out the door price is an out the door price. No contingencies were ever discussedThis bait-and-switch tactic is not only unethical but could be indicative of a dealership that lacks integrity and transparency. If they're willing to pull shady maneuvers over a mere $380 on a $50,000 truck, who knows what other tricks they have up their sleeves?I don’t know if it will do any good, but this dealership is owned (with about 50 others across the country) by a group called Victory Automotive. I’ll be reaching out to some of their higher ups to let them know how this dealership tried to do business with me in the coming days. I suspect it won’t matter, as this type of behavior is probably encouraged because profit at all cost in this day and age.My advice to anyone considering doing business with this dealer is to steer clear. Save yourself the headache and frustration of dealing with deceptive practices and find a dealership that values honesty and integrity.

David Booth

2024-02

It is always a pleasure doing business at the dealership. Jessica and the other staff members always go.out of their way to make sure all.my service needs are net in extraordinary fashion. They are an example of what other dealerships claim to be but always fall short. Always a bright smile and a friendly personality is what the dealership should be proud of. I'm happy to say that the best example of the dealership persona is Jessica. A truly magnificent example of what the world needs more of.

Jared gross

2024-03

Considered purchasing a White Tesla Model 3 from here so I put in my email and phone number and I received a text from Bret saying it’s available and asked if I wanted to come see it and I agreed. Fast forward me showing up to the dealership and the car isn’t even white it’s gray and the exterior is filthy. On to the test drive and he tells me he knows nothing about Tesla or their vehicles so I’m sitting in the car googling questions I have on the infotainment system, A/C, etc. then he gets in the back seat and goes on the test drive with me which is automatically a turn off and made me anxious. Then he asked me if I liked the car and I said I’d want to know about trade in for my current vehicle before I even consider the car. We go into his office and asked me questions about my vehicle. Instead of asking my payoff he calls my credit union and asks them my payoff and the woman on the phone asks for my SSN which is CRAZY. They offered over $2000 below my payoff and Bret insults my car and then explains to me how much money I’d be saving on this car compared to my current car because of the cost to charge even though he admitted he didn’t know anything about Teslas. He ended up giving me a quote of double my monthly payment which is outrageous. I knew it wasn’t going to be what my payments are now but I did not expect it to be DOUBLE. Then Bret said I could do by weekly payments on it for 84 MONTHS. Keep in mind my credit would fit in the excellent category. I left and as I was about to pull off the lot he gives me a knock on my window offering a little discount on the monthly payment. I just laughed and said no. Then I got called about 7 times after I left and then Bret texts me saying he purchased the car flexing it to me. Honestly the worst and most pressured I’ve ever felt on a car lot in my life. I wouldn’t recommend coming here again even if you gave me a car. This probably isn’t for every sales associate but this was my experience. I’d give it 0 stars if I could.

aaron reece

2024-02

I was way overdue for an oil change and this place said to come on, it’s a first come first serve basis which should be how every dealer should be and they worked me in,(drove all the way to the place that I bought the vehicle and they told me sorry, that I didn’t have an appointment) very professional and had to reschedule to get the electrical system looked at, they looked at it the following week, got that takin care of along with them going out of their way to fix my visor which ended up needing a part ordered. I will definitely be going back there from now on and may even purchase my next vehicle from them. Talked to a few other people in the waiting area and they were all very pleased with them! Keep up the good work!

Dave White

2024-03

I brought the truck in for rough shifting, thinking the clutch needs to be replaced. So how is it, that upon a test drive after the clutch l, pressure plate and bearing was replaced, I then get a call about there’s no brakes. Quote on master cylinder is $800. I give the go ahead and ask for the parts to be put inside of bed. Pick up the truck, only to find a slave cylinder in the back. So what was the original problem I wonder. Two years ago, I had brought in an ‘03 that sat for three months, only to find out that the part could’ve been sourced from O’Reilleys. It’s taken me sometime to figure out where to go, and I can tell you, this was the last trip to this joint that I’ll ever make. Bet this gets deleted.

geoffrey miller

2024-04

Sales department is great. Service department and warranty work is less then to be desired. Had an issue with stability control since it had 20000 miles. Took to the dealership 4 times within a year(last time was for 3 months) and still no fix. Had the get jeep back for trip and just figured I would just deal with the issue (did not make jeep undriveable/unsafe) untill another issue came up. Finally had to take it back in about a year or so later (mileage was now 43577) and was charged over 500$ to get the same issue fixed.

Dallas Gibson

2024-05

The staff was very polite, accommodating, and knowledgeable. They were also more than willing to take me back to my place of work . It is a rare thing today to see such nice people!!!