Walgreens

Teresa Cain

2024-02

Called to see what was holding up my husband's prescription, it was over a week late. It was pain medication, as he is a cancer patient. I was told that they did not have the prescription in the pharmacy so I asked them why they hadn't called other branches to find it. The pharmacist was very rude so I got rude back. When she hung up the phone. She accidentally left it on speakerphone so I got to hear her bash me for about 30 minutes. I've been with Walgreens for 40 years and never had an issue until the last year. I don't know why everyone is so thoughtless when it comes to the care of their patients. It's totally unacceptable. We will be changing.

Stephanie G.

2023-12

Absolutely the worst pharmacy! I went to pick up a prescription I waited two weeks to get to be told "you already picked it up." Neither the pharmacist or pharmacist manager Roy would help. Everyone was horribly rude and just kept pointing the finger at me. I tried telling the pharmacist the person on the card wasn't even my name, or anyone I knew. He just kept shrugging me off and gave no care! They are dispensing medication without checking who it's being given too. The pharmacist gave zero care someone out there was taking my medicine. I called corporate and filed a complaint. These people should be fired...just horrible Walgreens!

Kim

2023-10

My husband and I just moved to Jackson a month ago and have used Walgreens for years; have spent lots of $$ over the years. However, this location's pharmacy (3144 N Highland) has the worst attitude and demeanor. The techs and pharmacist are very rude, condescending, and patronizing from asking for perscriptions to be transferred, arguing about the spelling of our last name, to requesting a flu shot over the last three weeks. Carefull, Walgreens. People that walk into your store/pharmacy choose to do so. We are moving our business to a local pharmacy.

Landshark

2022-05

The pharmacist that helped us with our COVID tests for travel was so kind and helpful. She was very delightful. But we had to call back after we left and Lindsey answered the phone....this young lady has no business working with the public. She was extremely rude and didn’t have an ounce of compassion in her body. She talked to us as if we were incompetent and we are both healthcare professionals. She would not want someone treating her or one of her family members the way she treated us.

Mike Thompson

2022-05

Would give 0 if that were an option. 3 times I've been to this store to get prescriptions for my wife and they always claim they never received it. I also used to get a maintenance medicine here because it was convenient but it was never the same price twice and once when a medication was recalled by Walgreens and to bring it to the store they said they would not replace and I would have to pay full price for a substitute.

Amanda Goodrum

2023-05

Not sure how on earth they can deny to fill my prescription. At the last minute I'm told I need a prior authorization to pay for my depression medicine.. well, usually if that happens I will just pay cash and get a few until the PA comes through, this place denied me paying cash and said they couldn't fill any of my prescription! Now this will be the 2nd night of no depression medicine for me which can actually be deadly.

Nick and Silke

2019-05

How is this place still running? The employees are completely incompetent and really have no business being in the customer service industry. I have been in this store numerous times only because of it's close proximity to where I live. On one occasion, I went in to get a photo that I had printed (don't get me started on this particular department). I was handed the envelope and decided to look at it before I left (smart choice). The wrong photo! 10 minutes later, the right photo in hand, I made it to the check out lane and was assisted by the same person that helped me find my photo. "Would you like to donate money today?" was the first thing they asked. I had just wasted all this time and because they are trained like robots to spew this kind of stupidity out without any disregard of the customers experience or the fact that the single photo was actually less than the amount they were asking me to donate never even crossed their so called mind. O.k., I'm done ranting.

A Google User

2020-05

Two days ago, on Friday, Nov. 1, 2019, I presented an RX to this location at roughly 2:15 PM. I asked if they had discount cards. They said no.I returned to my prescriber to obtain a discount card. The pharmacy tech (PT) told me it was not registering immediately and would likely require 30 to 60 minutes to "stop timing out." Despite living an hour away, I stuck around and waited -- patiently, too! I made sure to be polite.I checked back two times over the following 40-some minutes. Both check-ins yielded no good news -- it was still "timing out," the PT said.The PT, only after 40-odd minutes, asked the pharmacist, named Roy, what was going on. He asked for my ID. I retrieved it from the parking lot and presented it to Roy.Only then, after 40 minutes of waiting, did Roy tell me he was not willing to fill my prescription because I live in Martin. Keep in mind my prescriber is just 1/4 mile away from this location, on the corner of North Highland and University.Why wasn't I refused in the first place, upon first attempting to fill here? Why did I have to wait so long for a refusal? Why didn't the PT ask the pharmacist for help immediately upon experiencing issues with the discount card I presented, instead of asking his insight after so long?I returned to my prescriber after having no luck at this Walgreens. The prescriber called Walgreens and asked Roy why I was refused. My prescriber didn't get a straight answer, though Roy did say that the fact that my valid, state-issued ID was bent was one reason in his refusal to fill my RX.

robert taylor

2018-05

The staff in the pharmacy is rude. The pharmacist told me that he can pick and choose who he fills prescriptions for and he will not fill mine. Thats fine cause i can pick and choose who me and my family do bussiness with. The indian pharmacist needs to be fired.

jacob owens

2022-05

Went in to get my covid vaccine that I had scheduled for 5:30pm. They told me they weren’t going to open a new vial just for me since I was the last one for the day. Told me to come back tomorrow. Needless to say i was frustrated considering places are begging & even paying Americans to get vaccinated.

DaVinci Wilson

2023-06

I really like the service at Walgreens, but at oil well location it's always too busy.Long time waiting @ this store.

Chris Wright

2023-05

Pharmacy is SUPER SLOOOOW. Also, if a doc calls something in. Don't expect it to be ready when you get there Edit: 4 years later, they have somehow gotten slower, and even less friendly.

Thomas Mcalexander

2019-05

it's Walgreens. What do you expect? It's not a five star place. It's more like dollar general store just much higher prices and Walgreens sells drugs while dollar general don't. I really don't understand how you can rate a drug dealing company.

Shelby Jestice

2022-05

I never have any issues at this store. I can always find what I'm looking for, and I always get what I need from the pharmacy with no issues.

John Of All Trades

2018-05

Apparently this "24 hour" Walgreens doesn't open until 8am. This is just one reason I hate Walgreens. They buy out all their competition that is open when you need something and change it to a "Walbank". 😤

Myra Miller

2018-05

I was treated very rude at the Pharmacy. The Indian Pharmacist was super rude to me, he is a very mean man.

Paula “Darla”

2021-05

Blonde in the pharmacy needs to knowwhats going on before she speaks& be more compassionate ❗Rude❗

SuperChrist4me

2022-05

Great place to pickup meds, but merchandise is a little high ticketed.😁😁😁

nicci sinclair

2020-05

I am always satisfied with the service I receive at this location.

Kristie Russell

2023-09

Quick and courteous service.

Regina Hines

2019-05

My #1. Their staff is always kind and helpful

Scarlet Roberts

2023-07

Great place