Kroger

steve p

2024-02

Nice we'll stocked store that gets dragged down by cramped parking and insufficiently staffed-equiped checkout lanes. The long checkout lines block the front aisle and darkens the shopping experience right at the end of the trip. Very agravating.

spitfire nikki

2023-08

This is my favorite place to shop! They always have great sales, and digital coupons. If you ever have any trouble the people at the service counter are always friendly and happy to help. And I think the free fruit for kids stand in the produce is absolutely darling, I love it!

Stephenie Fritts

2024-01

They have a wide variety of food to choose from. It's also a nice place to buy flowers for somebody! They have a wide selection of beautiful fresh flower boutiques! They also have hygiene products, medicine, and a few other little odd and end things too!

Larry Lane

2024-03

They want to charge high prices for their stuff but can't have a register open to check you out. If their isn't any registers open I'm not shopping there. I'll take my money elsewhere that appreciates my business.

Cheyenne Banegas

2024-01

Great store!!! The employees are all very very sweet and go out of their way to help you. The only thing I wish is they sold Green Apple beatbox along with their other flavors! :) Will def go back!

Sulynne Denton

2024-02

Nice place to shop once you get in the store. Awful triangle parking lot, much too small for the amount of customers and people drive way too fast! Otherwise, it's a great place to shop.

Auguste

2021-05

Super clean and well stocked grocery store. The store is well laid out with nice wide aisles. Everything from the produce department, meat and seafood departments, and the bakery was very fresh.The staff was very friendly and helpful.

W S

2024-01

Clean, friendly staff. Great prices and fresh produce. I will now in the future shop here for my groceries.

J Smith

2024-04

I HATE KROGER!!! OVERPRICED GROCERIES, NEVER ENOUGH CASHIERS AND SELF CHECKOUTS WERE NOT WORKING. I WILL NOT PAY ABSURD PRICES AND CHECK OUT MYSELF!!!! WALMART HAS BETTER PRICES AND AVAILABLE CASHIERS!!

Frederick Yakelewicz

2024-02

So I caught the pharmacy in a mistake and brought it to their attention and made a fuss about it, So finally, the pharmacy had gave me my medicine. After about 55 minutes of waiting and told me you need to go to another pharmacy. We will not be serving you anymore.

Ardis Crawford

2024-04

I would give a higher score if more than one lane was available for a Kroger employee to ring up my purchase!

Kimberly Kirkman

2024-02

They were out of hot fried and rotisserie chicken other than that nice store. Deli people were helpful.

cayden eller (cmanofthelake)

2024-03

Staff made rude comments about my grandma when she was trying to use the checkout it wasn't her fault the belt kept hanging up.

steven jensen

2024-01

new self serve registers are awful and they dont have anyone to help. good luck not waiting atleast 10 min for a actual line.

Kevin Rogers

2024-04

Weekly digital deals are still the main reason that Kroger is my first choice for grocery shopping.

Nick Simmons

2024-04

Good sales today on things I like

david r

2023-10

This Kroger has decided to put profits ahead of customer service. The store has installed new self check out lanes. These new lanes are ridiculous. First you scan items and put them on a moving belt . The items scanned go to the end and start to backup. The customer must stop scanning items and bag the groceries. Then start the process again. You can only Scan so many items then step toward the end of the line and bag the items. Very time consuming. Walmart is the Butt of jokes for this very reason. Kroger has chosen to put profits ahead of customer service and they are turning themselves into Walmart. Two regular checkout lanes were not open. Customers were backed up wall to wall. I asked for a floor manager. Two managers came. I showed him the sea of customer that were backed up. The two closed closed checkout lanes were opened. The backup of customer was relieved. I will only be shopping at the Crossville Kroger (in town Kroger's) as a last resort . Food City continues to put Customer service ahead of profits. That is where I will be taking my dollars 💵 from now on.Back to the New self check out lanes. This is my question to the Kroger Corporation, Who was hired to do the Demographic profile of the in town Kroger Store and the Demographic profile of Crossville? Because that company got the Demographics totally wrong. Walk into the Kroger Crossville store at any time and you will find more Gray hair than not. The same with Crossville the city. Kroger wants older people to be running back and forth to scan their groceries and bag the groceries at the same time. ONCE MORE.... KROGER HAS PUT PROFITS AHEAD OF CUSTOMER SERVICE. It's a sad day.Shop at Food City for Customer service and let the scanning and bagging be done by Food City employees

Ernie

2023-10

The. Woman on the checkout line was rude. We had separate Kroger cards we were trying to use. She said we couldn't do that. She said she called a manager and he said we couldn't. Ii have been doing that for years. This was the Crossville Tn store .

lizzie coppock

2023-06

It's a more high end grocery store. It's also on the expensive side so naturally it and Walmart are the only places I can use my healthy benefits card from my insurance company! This visit went fine unlike last month which was horrible due to the employee working at the self checkout area she was incredibly obnoxious .

Andy Cowley

2023-09

Too many times I’ve had my pickup time adjusted by an hour. I get the notification when I’m 10 minutes from the store. This is a big inconvenience as I generally do pickups from two stores and sync my pickup times since I live 25ish minutes from the store.

Katie Laine

2024-03

The obese short girl that works self check out is miserable and rude as can be.

Randi Rice-Smith

2023-05

Horrible customer service mentality from management. Highly disappointed in the lack of understanding and the willingness to assist a customer. You would think an avid customer’s business would mean more to them. Return policies are in place for a reason which I understand, but there are exceptions to every rule. When a customer’s request to return items is reasonable, doesn’t put the company in a bind/financial position, and they’re wanting a gift card to continue to spend their hard earned money at the establishment, for the sake of giving customers a satisfactory experience as a manager you make it happen. (I would know, I’m a manager over customer service myself). I’m normally not one to complain, but there should be flexibility to accommodate frequent customers when their requests are perfectly reasonable.

Scott Guidinger

2023-05

I went through the self checkout and my item scanned the wrong price. It was more than the price on the item. They would not honor the price that was on the item and I wanted to use my Master card as credit and I have used as a credit with a cashier and the clerk argued with me and basically called me a liar stating that you can’t use a master card as credit in the store. I have used the same card as credit before.

Janice Mosley

2023-05

I have shopped at Kroger for years. I got the coupons in the mail all the time. Now suddenly nothing I buy qualifies for the coupons. Strange! When I pretty much bought the same things all the time. I would like this explained to me. I have called and thanked Kroger inthe ipast for the coupons and told them how much they helped and were appreciated.Guess I'm not appreciated as a customer tho.

Sara Rhodes

2024-02

Always packed never have things on shelves

Bill Hays

2023-12

Got in got out no problem store was clean customer service was friendly

Robert Lauzon

2023-05

Out of stock. Every week they advertise sale items and when you go there they either are out, know nothing about the sale or have not had in stock for weeks . I understand why Kroger does this is to get you in the store and the customer will buy something else. I have had this experience that I shop at Kroger's.

Sherry Ricketts

2023-09

Absolutely worse Kroger ever! Store is nasty. Store is full of out of stocks. Never enough help. Rude employees. Store Manager useless....there to just draw a paycheck.

Phillip Cooley

2024-04

Good prices and a good selection.

Edwin Cole

2023-05

First off, my wife and I are LONG TIME customers of Kroger for over 20 YEARS!! But THIS store is horrible. MANY items are out of stock, and the Restrooms are somewhere you do not want to go in without hazmat gear! The evening staff is completely untrained and incompetent. The card reader machine on register 8 is old and broken down. The cashier will make you reinsert your card multiple times, UPSIDE DOWN to get it to make you "swipe" your card, because it can not read a chip. But yet says, "this is normal". We were forced to do just that on a recent visit. She actually had us reinsert our card 9 TIMES in ONE MINUTE!!! So......subsequently, our banks fraud department shut our card off, because it thought there was fraudulent activity due to the repeated insertions of the card. The front end manager, "Maycee", showed up and confronted my wife and informed her that at this point, "she can just cancel the transaction and leave, or she will call the police". My wife is BLACK, and I am white, by the way. We had MORE than substantial enough funds for the TINY transaction of 62 dollars in the bank at that time. It was THEIR machine that caused our bank's fraud department to be alerted by the repeated insertions of the card into THEIR machine, that they said was "normal". Our banks Fraud Department even called my wife's phone WHILE WE WERE IN LINE!! My wife PUT THE CALL ON SPEAKER, but "Maycee" chose to talk so loudly, and repeat herself over and over, while my wife was on the line with them, that my wife was unable to even hear the conversation!! I say AGAIN, my wife is BLACK. And I am white. She did a full on "Karen" to my wife in the middle of the store. I began to record video with my phone, and she IMMEDIATELY became docile again. But all the activity by "Karen" is DEFINITELY on a camera in the store, as the "front end" is recorded heavily. After we returned home, our card issue was corrected with one 3 minute phone call! Which could have been resolved AT THE STORE, if it wasn't for "Karen's" intentional loud behavior. This store is incompetent, unkept, exceedingly rude, and EXTREMELY RACIST! STAY AWAY!!!