Walgreens

L pittman

2024-03

The WORST pharmacy ever!! They put you on hold over and over (and Im not referring to a few minutes-Im talking about 30 minutes on hold). . They say RX will be ready and then its not. Their excuse is "Sorry Im not sure what happened." This happens OFTEN. Go anywhere else. Even the pharmacy manager offers no explaination.

Kerry Patty

2024-01

The drive thru is ridiculous. I’ve never seen such slow service every time I go there. They let people drop off and wait even if 5 other cars are in line!

KAYLAN BETTER KNOWN AS PROFESSOR CYGNUS AND ANGELS

2023-07

Walgreens is incredibly organized and sanitary! Look at how construction is for these wonderful stores! The inventors , famers, deliverers, manufacturers labelers, packagers, Cargo trains, planes , trucks, stores , and associates that have great purpose in the worldwide differences whether if they are aware or not.My angels and I are very thankful for being able to shop at this store. Thank you Walgreens! Be a vegan on a gluten-free diet.

Tony Peterson

2024-01

Awesome Service , Very Nice Store. Go by and see the Great Folk's at Walgreen's in Alcoa . Merry Christmas Everyone .

Brandi Cottrell

2023-05

I don’t typically leave bad reviews but I had a terrible experience here. I didn’t get the name of the employee, but she was ridiculously rude and seemed like she’d rather be anywhere else. I asked a single question about where to find something and she acted like I was bothering her and stupid for asking her anything. She also rang up my order and couldn’t care less about being there. This was my first (and probably last) experience with this store, I’d recommend going down the street to CVS, employees are much nicer.👍

dylan smith

2024-04

The worst service I’ve ever experienced. Super slow customer service, no one seems to know what’s going on.

Jd B

2023-05

Decided to give Walgreens a try once again on Wednesday. This time I come to pickup my prescription around 6pm and there is a line to the bathroom. The sweet girl up front had no help and the workers in the back were just talking and laughing. Very disappointed in the management at Walgreens considering no one seemed to care that she needed help.

Anna B

2023-05

Currently have been on hold for 18 minutes to clear up an insurance issue. I have been picked up 4 different times and put back on hold. It just dropped the call now I have to go through this again later, but im out of time now. The automated system for prescription refills only works sometimes. I moved anyways. I'm changing pharmacies asap. On top of that they constantly harass you with automated texts AND phone calls. They called me from our area code while my grandpa was dying. I picked it up thinking it was family. Nope, just unsolicited marketing. Very annoyed

Jen

2023-06

Very rude employees at this store every time I go. I know retail is a hard job but no reason to be rude over simple things like “I’m here to pick up some photos.” Won’t ever go back, and I encourage others not to go there either.

Jennifer Smith

2023-05

My experience at the hall Rd Walgreens is horrible. I go to Suboxone Dr and it's legal and I HV gotten so many eyes rolled and employeesare so rude most all the time. I HV to use Walgreens cause of my insurance if it wasn't for my insurance I would use CVS. I normally use the one in Knoxville cause it's close to my Dr but my script isn't due till tomorrow so I'm gonna go to hall Rd and I swear if anyone disrespects me I'm gonna call corporate office. People are gonna hear it if I have any issues. They better just smile and say yes .

Rikki Bringe Frost

2022-05

I wish I could give this place 0 stars. I picked up my prescriptions here for almost a year. Customer service is nonexistent. I used GoodRX to pick up my prescriptions for 6 months because I am an independent contractor without insurance. Suddenly one day, they stopped accepting GoodRX. I was willing to pay the difference (even though it was annoying) but they cancelled my prescription because they assumed I couldn’t pay for it. I asked them to fill it again and they said it would be ready in 3 days when the truck came. I went back, they didn’t have it. They told me it would be on the next truck, i went back and they didn’t have it. At that point they said they didn’t even have a refill request. They re-entered it (supposedly) and told me it would be there the next week. This continued on for 5 weeks. That was the nail in the coffin for me after months of dealing with them. They messed up so many prescriptions for me, including ones for mental health which is dangerous. I finally gave up on them and moved to Kroger. Since moving to Kroger, I’ve had zero issues with my prescriptions. Unfortunately, my wife still picks up her prescriptions there. Today she is sick so I went to drop it off for her. I sat in the second line waiting on the tube for 15 minutes. Just to drop off a prescription order, that’s it. All I needed was the tube. The pharmacist ignored me the entire time I sat there and didn’t send the tube for 15 minutes. This is the worst pharmacy I’ve ever been to. If you read this, take it as a cautionary tale and just go somewhere else. Even CVS is better.

Paul Miranda

2022-05

I called to ask about photo prints and a special discount concerning a large quantity. The female associate who answered the phone said there were no discounts even for a volume of 5,000 prints. I decided to visit this store and walked up to one of the stations for 4x6 prints. Immediately a female associate said with a snobby attitude, "That one is not working," and continued walking away without offering any assistance and before I could even ask a question. Worst customer service ever at Walgreens.

Cory Giaquinta

2022-05

Absolutely the most ridiculous concept of customer service. 'oh, you get a monthly prescription for a controlled substance, well that must make you a dirt bag'. I can't even begin to count the number of Walgreens pharmacies I have gone through because of the way I am treated for taking a medication that helps me with drug addiction. It's absolutely despicable and if I could afford better insurance that didn't require me to go to your self righteous, judgemental, holier than thou - employee driven pharmacy, I would go somewhere else. When my doctor and my insurance approve a medication to be filled on a certain date - there should not be a pharmacist who is able to refuse to fill it because it's his own personal beliefs. It's ridiculous

Anonymous Contributor

2017-05

I love this pharmacy! I have been going there for many years. I have a deep appreciation for the jobs that these pharmacists, and their supporting staff do a 24/7 basis, which is a true blessing to have in our community, because you never know what time of day, or night, it might be when you are visiting, leaving, or needing an Rx filled following a procedure or diagnosis. Thank you all for your incredible service over the years. I have found that when you are kind and patient with the staff and the pharmacists, they are equally kind and patient in return. They care about their patients. They work hard, and they have made an incredible difference in the lives of my family members. They are very intelligent and knowledgeable, and I am happy they are here! It would be awesome if their location had the chance to expand. The pharmacy department especially deserves some expansions and upgrades regarding the building both inside and outside. The population that they serve had grown a lot in the past 10 years, and also, in response to some other people's posts, I have found over the years that any time you possibly can, try to get a written, paper form, Rx when you leave a doctor's office, or facility, that you can hand deliver to the pharmacy of your choice. There seems to be a common problem, no matter what doctor or facility that you go to, with faxing and emailing Rx's from place to place. This, in my experience, is not the fault of the pharmacies, but more of a technical issue. God bless!

Cassie McGoogan

2020-05

Jenny is the best tech I have seen. This location has THE best staff I have ever worked with and all my prescription since I was a child have gone through Walgreens. Jenny thank you for making it easy on me and my family to get what we need and giving us all the info we could ask for. Keep up the amazing work..... and to her boss she needs a raise!!!

Taylor Cochran

2020-05

Dropped off my prescription here to get filled, told me they couldn’t get it filled for a few days which was not okay because for one, I was due already (confirmed and authorized by my doctor) and I was leaving 2 nights later at 3am to go out of town and they still wouldn’t fill it. Also from the get go, the pharmacy tech I dealt with was rolling her eyes and being really rude to the man in front of me inside the store so I already knew she was going to be rude to me. Being in the medical field myself as a nurse, you just shouldn’t communicate in the way she did. Verbally and non verbally. Do not recommend this Walgreens for your pharmacy needs.. the store itself is great and I never have a bad experience there as it’s within a mile from my home and I’m there often. They treated me as if I’m stupid and a criminal and they need a whole new pharmacy staff.

Prefer Privacy

2016-05

For several years now I have trusted the Alcoa, Hall Road, Walgreens with all of my Rx refills, and fills, for my family. The Pharmacists there have always been very caring, patient, and helpful with me, and have really made me happy with the way they answer my questions. I admire them for their work ethic. I have tried other pharmacies, and other locations, years past, but the service I receive at the Alcoa Walgreens always makes me happiest. Their supporting staff is excellent as well. You are appreciated! God bless you! :)

Elizabeth Walker Ek

2019-05

The store is fine. The pharmacy took over an hour for a common script including the time I spent in line in the drop off line only to be told I needed to go to the pic up line. What? If folks are standing in line 3 deep in the drop off line, wait on them instead of sending them to another line.

Todd Rey

2018-05

The slowest clinic on the planet! The nurse practitioner could care less if we were waiting 1.5 hrs or not. We were the only ones in the waiting area! We finally left and went to another walk-in clinic. She apparently doesn't like her job and doesn't want to be there. But my daughter was very sick and she had to pay the price. I've heard bad things about this location but went anyway. We won't be back! The store manager is ultimately responsible.

Kaytlynn Mcdaniel

2018-05

Not even 1 star I went last night for a prescription and the pharmacist told me they would have a new shipment in the morning at 9 so I went at 11 the next day and the lady was typing on the computer next to the window for 10 minutes before even saying a word to me. She then says that I have to go to a different Walgreens because they do not have what I need. I quoted the pharmacist and she said I was wrong and to go to a different Walgreens. Awful customer service a worker at another Walgreens said that they should’ve called to make sure I could get it and not make me waste my gas and I agree. Will not be returning to this one.

Sarah Dalton

2018-05

Let me preface by saying that 75% of the store and staff are lovely. If I didn't need Rx filled, this would be a five star review. BUT: This pharmacy tries my patience.I regularly fill 3 scripts on a monthly basis.I regularly get phone confirmation and app notifications that ALL ORDERED SCRIPTS have been filled, only to arrive at the store for pick up (and if you're picking up anytime from 8am to 9pm, be prepared for a lengthy wait, as the pharmacy is severely understaffed) to find that one or more Rx has indeed NOT been filled, and I am supplied with no other explanation than "please contact your prescriber."Upon contacting the prescriber, the pharmacy failed to reach out for necessary information to fill aforementioned Rx. So essentially, I am left to do the staff's job. No other area pharmacy hesitates to contact the prescriber if there is a problem.The pharmacy staff is indifferent at best and discourteous at worst. When there is a problem with getting Rx filled as they are ordered, the staff simply can't be bothered to offer any kind of gracious customer care.Most recently (today) I experienced a phone hold of 22 minutes as the 1 caller ahead of me was addressed (I know there was only one caller ahead of me, as the answering service broadcasts that information... just in case you'd like to hang up).It is my opinion that the staff is overworked & understaffed for the volume of customers at this location. I've worked in retail before, so I do have some empathy. But that is no excuse for doing your job poorly & executing your duties half heartedly. If you want to cut corners, pharmaceuticals may not be the best career path for you.Consequently, I believe this location falls victim to such high turnover with pharmacy employees that the staff is poorly trained & apathetic. To save my sanity & precious time, I will be taking my business elsewhere. I suggest you do the same.

Kelli Joines

2018-05

The wait at the pharmacy is borderline unbearable. Their pharmacy is severely understaffed, and they are inconsistent with quoted wait times and their text messaging service to alert you when the prescription is ready.I am currently standing in a line that is 6 people deep, with three behind me as well. and they only have one person working the register and make no effort to call for help with the line of people.After waiting 30 minutes past the quoted time for it to be ready, I'm told afyer being paged to pick up that one of my prescriptions couldn't be filled because they don't have enough stock. Ridiculous.

Michelle Higgenbottom

2020-05

This pharmacy has been completely disrespectful to me and I feel completely degraded and belittled by the way they have responded to me in regards to my prescriptions. I had a very invasive abdominal surgery 5 days ago and I was following the instructions given to my surgeon from the very beginning, and also saw her yesterday for a follow up and was given verbal instructions as to how to take my medication. The fact that it doesn’t match what she wrote is not my fault, and seeing as I am the customer- I should be treated with respect and dignity regardless of what I’ve been prescribed. I get that there is an opiate epidemic- but that gives no right to treat a respectable member of society like garbage when they actually need medication for the remainder of their recovery from surgery. After this I will probably be switching pharmacies. Don’t appreciate being treated like a junkie when I have a justified prescription from INVASIVE SURGERY for which I had to stay in the hospital over 36 hours because of the severity of my pain. I hope you don’t treat every customer like this.

paul hollandsworth

2020-05

Since transferring my prescriptions to this store, the service has been outstanding. The staff is always very professional and kind to me. They were all genuinely concerned about me when I was in the hospital for cancer surgery. I will not go anywhere else

Tyler O'Hagan

2018-05

Horrible!!! Pharmacy staff are rude and don't listen. I use syringes for my medicine and ran out so I went in to get more and was treated like a drug abuser. I had proof of my prescription and everything was in their system and it still took thirty minutes of arguing before I finally got my syringes. On another occasion I had to have my doctor call them to release my medicine because my scheduled doses didn't match with what the pharmacist believed and I was told I was lying to them. There was no apology for calling me a lier after they got the go ahead from the doctor. Very unfriendly and very unprofessional. I will definitely be giving my business to CVS or the Wal-Mart pharmacy!

Teresa S.

2018-05

Long wait at the cosmetic counter, no one came to offer assistance. I went to get help then someone asked for help on the overhead, nope not for me, I was then asked if I needed help, I said yes after her. After her opening sealed perfumes to let customer smell, I told I only needed to know if they or another Walgreens nearby carried what I was looking for. She said she'd have to go to photo dept to look it up. About 10 min's later she makes her way back to photo department. She couldn't ring up said customer up there. So she's finally done with that customer and is trying to look up what I'm looking for... Another customer walks up behind me..she asks are you picking up pictures? They say yes, she starts helping this other customer! I'm not sure where customer service has went anymore, out the door I guess, like my money.

sreksuhn

2017-05

Unprofessional. They act like they're doing you a favor by tolerating you. They screw up charges. Apparently can't read a prescription to give the correct amount of supplies. Call and tell you prescription is ready and when you show up the prescription is not ready. All the while displaying an attitude of resentment towards customers. Taking all of our business elsewhere. Finally broke the last straw.

Pam Clifford

2022-05

Scheduled a covid test online for 11am. Showed up and waited "for my system to come up." After a few minutes, was told their system was not available and I would need to reschedule. Huh? Ridiculous that no one made sure the system was up and running long before the first scheduled appointment. Ineptitude at its finest.

Matt Russell

2022-05

Drove 20 min to get a prescription that the the pharmacist said would be ready in 30 min. Get there an say they have to talk to the doctor in morning. Why didnt the pharmacist say that in the first place instead of having to drive there for nothing!

Melissa Dyer

2013-05

They have "misplaced" prescriptions more than once. They are rarely friendly and seem to find customer questions beneath them. Not sure why this one is so incredibly bad. I, personally, would rather drive across town than continue to spend my hard earned dollars in their store. Save your patience and your money and choose CVS or Blount Discount. Both are better options!