Carolina Ace

Derek Smith

2024-02

Bill is a wonderful asset to this store. He is always on point! No matter what I come in for (half the time, I don't even know what I really need) he always helps me figure the problem out and points me in the right direction. Good customer service seems to be a thing of the past but Bill goes above and beyond and I appreciate it. I will continue to shop here due to the help I've received from Bill. I appreciate you Mr. Bill!!

Nico Jones

2023-11

Arrived to the store at 7:55 pm due to an emergency bathroom issue. Before I can even get out of the car, was told by the manager that they close at 8pm. I think that’s terrible customer service. I got back in my car and drove to Lowe’s. So much for the “neighborhood hardware store” mantra. Terrible customer service. Won’t be spending a dime here. I’ll drive the extra 20 minutes. Will also not recommend this place to friends and family.

Todd Burns

2024-01

Travelers Rest Ace hardware is really nice. Everything's right where it needs to be and neatly put away. It's easy to find things too. The only problem I have with Ace hardware is the damn prices.

Lee Vining (Just Lee)

2024-04

Very helpful and well stocked. Great local option

Keith Balliew

2024-01

A lil expensive but they pretty much have anything you need. I do recommend having your propane tanks filled there.

Kelly Powell

2023-11

All the employees I have dealt with are very nice and helpful. Bill is there most times I come in and he always answers my questions and helps me with what I need.

Solid Rock

2023-10

One of the check-out ladies with brown hair and freckles is not pleasant at all. She was curt and unsympathetic to my situation below.I live in SC, but I went to Asheville, NC to pick up a cabinet. Because of the timing, I wound up having to load it by myself. I went to an ACE near Asheville to buy a hand truck and a dolly, but I wound up only needing and using the hand truck.A week later, I went to an ACE near my house in SC and tried to return the unused dolly (I used the hand truck so am keeping that), to which they said they don't carry that, but the new Carolina ACE in TR does carry it, and they may accept a return even though I didn't buy it from there. So, I drive another 20 minutes to this location, kindly explain the situation, and the initial blonde lady is nice and says "let me check," and motions the brunette over. The brunette looks at the receipt and snaps "Nope, didn't buy it here, we can't take it," and hands the receipt back. I say, "Even if you guys carry it...? I just came from another store that said you might be able to help.." And she says, "all stores are independently owned, it has to go to the original store" (over an hour away), and she walks off. No "sorry for the inconvenience," no "we might be able to do a store credit", nothing.Surprised by her curtness, I say "....okay." and turn to leave, and the blond lady says, "sorry about that," and I say "it's alright." So good on her, but the brunette was kinda rude and seemed to be annoyed with her job in general - not the kind of person you want interfacing with customers.

Tucker Pschorr

2023-12

Always love this place! Besides Lowes, this is my favorite toy store..

Brian Smith

2023-11

I love Carolina Ace. I'm so happy that they opened the store. Here all the staff is phenomenal and they owe that to great ownership

Michael Corbett

2023-07

FYI, — My recent experience at your Travelers Rest location in South Carolina I have attempted to purchase items at this location on two occasions they advertised, I called ahead said we had it on the shelf. I drove the 10 miles to get there at no such item on the shelf. I was encouraged by the liquid propane sale in the flyer. I went to the manager and before I could even say anything, he said, how can I disappoint you today? Who says that especially in a management position you have the wrong guy running the ship here. I have 2-30 pound tanks and asked if we could be charged for 3-20 pound tanks the manager said it doesn’t work that way. Cut and dry and he walked away. I won’t be back. I will drive additional miles into Greenville. I will spend my dollars at a location that works with me to figure out solutions to my questions.

Jessica Lanham

2023-09

Very helpful and polite employees. Helped me with exactly what I needed and got me out the door quickly.

Hunter

2023-06

Came in for a sale item that was “Members Only”. I had a fussy toddler on my arm and didn’t hassle me for not being a member. Great customer experience!

Nancy Gemme

2023-07

Good store. People who work there are very helpful to find. What you need.

Brandon Taylor

2023-08

Their prices displayed on the shelf almost NEVER match what it rings up for so I only go if I need something small.

Mike Austin

2023-08

Nice, clean, fully stocked location. Employees were very helpful

Paul C

2023-06

Beautiful new facility! Super clean, shelves well stocked and very friendly, helpful staff.

Andrew W.

2023-06

Helpful, friendly staff give this store a small town vibe that makes shopping here a pleasure.

Trap man

2023-05

Staff was helpful and friendly. Don't always have what I'm looking for but I check here before I go elsewhere.

Gerald Hill

2023-07

Nice people I didn't realize that I needed the coupon they gave me the discount price anyway.

Loretta Divine

2023-08

Nice new hardware store. Quite large. Impressive selection of stock.

Jann Howell

2023-05

Hard to believe a hardware store is warm and welcoming but this store ranks number 1! Got good advice, good product and even got a free yardstick!

Carol

2023-08

Very helpful. Helped me pick out the right size and right type nails for my project.

David Moyd

2023-07

These people are very friendly and try to accommodate their customers and their customer's' needs.

John King

2023-12

Very clean store, friendly staff

Patrick Keating

2024-03

Staff is always helpful!

Ron Turner

2023-05

New store. Helpful employees. They have a wide variety of products. Super organized and clean store.

Fudge Brown

2023-06

New store, very overpriced, nice to visit once, save your money and go elsewhere.

Carolyn Rowley

2023-06

They didn't have what I needed but told me where to find it. Good people

Steve Lawton

2023-05

Family owned, personal service. They will prove how little you need the big box hardware stores.

Glenn Pace

2023-05

Customer service is great. Usually find what I need.Love the popcorn 🍿