Dollar General

Queen B

2024-03

Store is never stocked, couldn't even find sugar today. Thank God for the convenient store being stocked. I never like going to this location because of the staff but deal with it because it's near the house but never again.

Wesley Taylor

2023-11

Great store: if you enjoy being treated like a criminal while holding your child and purchasing tortilla chips and beef broth (some big ticket items!!) This location is gross, understocked, and much of the stuff on the shelves is expired. They get business simply because they are there - not because of exemplary service, by any means.

pamela

2023-05

Needs improvement with keeping products in stock. Cluttered in most areas, couldn't even get to the aisles that I wanted to. Why even try...

Linda Stone

2023-05

I actually want to give zero stars. Just left there..merchandise outside, lights on, 3 cars in parking lot but doors locked. I shouldn't be surprised..this store has really gone down hill..there are always pallets of stock in ailes, shelves look bare, just a hot mess. I live about 1 mile, if that, from this store but I will out of my way to Greenwood or Clinton from now on.

Seth Cooper

2022-05

If you want basics such as bread, milk, and maybe some basic spices they will likely have that. Likewise, if you are having a movie night they have plenty theatre sized candy. However, anything beyond that is hit or miss with new brands and products coming in often, it is hard to know what they will ever have.They are also terribly understaffed. I have been to this store more than a dozen times at different times and on different days and it seems to always be the same people working and there is usually only one or two people in the entire store. This means if they are busy at checkout you have nobody to help you in the store if you are trying to find anything. It also means that you may be waiting in line for upwards of fifteen minutes for a single item.In a pinch, it will work, especially if you are local as there isn't much around. However, if you have an extra ~30 minutes to spare (round-trip drive time to the next nearest town) I would say to go elsewhere just to be sure you will get what you need and not have to deal with the inconvenience stemming from their lack of staff.

beverly spivey

2018-05

The first time I went in this particular store only new employees working, and they were quite unsure of how to help me as I was having to exchange something for my daughter who just moved to the area. This store in a very rural area with no other shopping places nearby. I was first told, even though I had my receipt, that I could only get a refund or exchange for the sale price it was at that time, which was only a 2 day sale and product had only been purchased 2 days before. Finally after having to keep repeating myself because I knew with the receipt, I should've been given full amount back on item, and after having to stand in line over an hour to get help as this is quite a busy store being only place in the area to shop, the sales clerk called an assistant manager whom is the one said could only get it at the sale price listed at that time. I finally told the employee I had worked retail for many years, and that was not correct, and after waiting on several other customers, she finally came back to me as I was still standing there waiting, I'm assuming she thought I was just going to leave or settle for that price, which I may have except it was $25 item, and I'm not going to let $25 go to waste when it can be used for my daughter and family whom is 9 months pregnant in their first new home. Long story short, she finally managed to contact a manager who very quickly told her since I had receipt I could get full refund back and how to go about doing it, which added another 20 min to time in store, but finally received my full refund. That was the first visit to that location. On my 2nd visit, again picking up items for my 9 month pregnant daughter, the visit went very well, and the customer service this time was exceptional with completely different person who went out of her way to make sure I had a quick enjoyable experience, and in and out in very quick time. I think it should be taken into consideration that new employees need to be properly trained on protocol, and/or have an experienced person working with them, especially in such a high volume store, so as not to hold others up when having to deal with situations as mine was that day. It was quite noticeable that other customers were getting annoyed at the wait time, although I had been there much longer than them. The store is clean, nice, and has a good selection of products for those in the area with no where else to go, just needs employees better equipped to handle the volume of the store, and any issues that may arise. As hard as I see the majority of those working for that chain of stores working, as is the same situation in my own small hometown, the employees aren't getting paid enough for all that they have to do, and hard as they work. I understand the managers make quite a bit more, but have heard that they too are on call pretty much all the time. Truly think if this company can keep opening as many stores as I have seen them open past few years, the people running and working for them should be paid enough to live off of, and have good benefits with plans in place in case of emergencies, vacations, and things like that. If that happened maybe the turnover rate that I see in these stores wouldn't be near as bad as it is, and see new employees working in them several times a month usually. This is a long review, but I'm just stating it as I see it, and from things I have heard and saw on my own while visiting these stores. I love the stores, but would love to see them do better with placement of employees, and being able to keep them there instead of the cost it takes to continue to train new employees all the time.

Candice Cook

2020-05

There was no food in cold shelves. Carts full of food lined the aisles. When I ask if there were items I needed she said probably but she could not get to them for at least 30 minutes. Is that not too long for items that need refrigeration to be left out. Went 3 days ago and it was the same thing. Was so happy they came to cross hill but not even worth the stop. Go on into Greenwood.

Shadow & Light Photography

2017-05

This is a decent location, mostly because it's pretty close to my house. Many new faces practically every time I go---a lot of turnover, I don't know. Always clean, decently organized, and pretty well stocked. Just the average Dollar General.

Fashion Forward Mom

2023-05

Couldn't shop boxes as tall as the shelves blocking all the isles except for the grocery isles. Was a complete disgrace. Only one person working no one stocking. Was horrible!

Eric Cook

2020-05

Pulled into the store at 9:56 at the door at 9:57 store closes at 10 all the lights were still on inside and outside store employee Garrett said they were close and I wasn't getting in customer at register informed him I was calling corporate he said I don't need this effing (censored) returned this morning spoke to manager tam and she pretty much called me a liar by stating she doesn't believe Garrett would use that word said she reviewed CCTV and that I was standing in front of door @9:59 and the lights were off she said that according to Dollar general time the time was 9:59 and pretty much dollar general time is different that world's time wainting on call back from district manager

Kristen Arteaga

2020-05

Crystal is wonderful! She's always polite and helpful anytime I am in the store. She deserves a raise for having to put up with some of these people (Lynn).

Trishia Phillips

2023-05

If I could give a zero review I would put a zero star on here the manager is the most rudest woman I have ever met the store boxes are laying everywhere that you can't get into the aisles because of them nothing on the shelves they're all still in boxes how rude the manager is

KARL GUNN

2021-05

Too slow at check outs .. Manager needs to step up hire more help . Other than that just a grab n go type place for a few items you forgot on your main shopping list at a Real Grocery store .

Audrey Whitworth

2021-05

Stood in line for 5 mins to get the bathroom key to use the restroom and the then cashier tells me its out of order when clearly there was no out of order sign because i was asking her for the key.. It seemed to me they just didn't want people using their bathroom. Where do they use the bathroom? Does it magically work when they need to use it?

Katie Duncan

2019-05

The store was a mess! There were big metal bins with products in them everywhere ( on the isle and at the end of most of the isles.)Cashier was very nice and polite.

Michaela Peebles

2018-05

VERY convenient! Prices reasonable due to their rural location. Beats driving 48-50 round trip to Greenwood, Laurens or Clinton. Staff are always cheerful and helpful.

joey phillips

2023-05

A lot of materials sitting in the aisles that you cannot get by and nothing on the shelves and one lady that was running the register was very rude

Monica Turner

2020-05

Stocked well, cute seasonal items that are less expensive, sometimes I can find items that are not in other stores, good selection of dairy, meat and snack items. Good prices on paper products.

Larry Gosnell

2019-05

As all the store's need more helpTo get merchandise out .No to look over store . Can notBe two places at one timeBeen on the Lake Greenwood for30 years a high volume storePlease. Reply!

Free Bard

2017-05

This DG is a necessary evil. I live in Cross Hill, and the next closest place I can grab groceries is a 15 minute drive, so if I need something quickly, I go here... but if there were any other option, I'd go there.

Robert Ivester

2023-05

The isles are clear and what you want is on the shelf. The staff were helpful and down right nice.

Amanda Nelson

2022-05

This stores product is rarely stocked on the shelf, it's never open when it's supposed to be open. We live in a small town and we count on that store. But lately it's been anything but.

Bruce Revels

2019-05

Great store with great personnel. New store manager there is a class act. She works hard and is very involved with her employees to run a good store.

Lynn Nelson

2020-05

The brown head girl in the dg in cross hill not worth a dam she needs to be fired I called big office on her. She don't know her job and rude to customer

Danetta Ortiz

2021-05

Clean store, friendly employees, large square footage. I enjoyed shopping at this Dollar General store. I will return to shop.

Charles Griffiths

2017-05

The store is usually clean and fairly well stocked. Weekly sales on top of regular low prices help stretch your dollar.

Stephen Kemp

2023-05

Shelves empty, rude employees, store dirty and disorganized

Cricket Cowan

2020-05

Tam check home office reviews . I told them how much we love you guys here in Cross Hill. Thank you for all you do.

Donna Nix

2021-05

I love DG they don't always have what I want or need but in these times nobody does.

Kevin Gibson

2018-05

Excellent place to save money. Very convenient and very nice and helpful staff. Great job guys and gals.