Rite Aid

Jenn Goodyear-Counts

2024-01

- Drive-through pharmacy was closed. Not for lunch, just closed. No explanation.- The day after my doctor called in the prescription I called an hour beforehand to give a heads up that I was coming to pick it up, but it’s still was not ready.- once it was ready, I got back in line again (In store, drive-through still closed)where I listened to them turn 2 different elderly ladies away that were looking to get the Covid vaccination. They were told to get onto the app to make an appointment for another day even though they claimed, understandably, they did not know how to use the app. And despite the fact that it is advertised everywhere, that walk in vaccinations are welcome.- once it was my turn, they told me the total Without if I had any questions about my medication or asking about insurance. I told them I had a good RX card which made my prescription cheaper. I was told that they were going to have to cancel the transaction and start over again in order to use the good RX code, and it was obvious that they were not happy about it. Someone walked off with my phone, in order to get the good RX code I presume, and didn’t come back for nine minutes. Apparently it takes that long to cancel a transaction.I’m not a person that leaves reviews normally but the lack of customer service here seems to deem it necessary.

Dave McLaughlin

2024-01

Severely understaffed and incompetent pharmacy. People are waiting in line an hour to get their prescriptions. We made appointments for vaccines and still waited an hour and a half. The consult room (where you receive your vaccinations) was covered in trash and the sharps bin was overflowing. There was trash from needles and band-aids all over the floor. This can’t be safe!

Haden Glock

2024-01

As a medical professional trying to contact them is useless. A patients family member tried to pick up their medications from here. Was told they did not have them. I tried to help the family member by contacting this location several times and they do not answer their phone, nor do they respond to voicemails. This is unacceptable. Their provider has also attempted to call them and leave messages as well with no answer. The patients care team was forced to send their prescriptions to another facility.

Elisabeth Gunther

2023-12

If you need to get in touch with the pharmacy don't bother calling... they won't answer... EVER. You have to physically go to the location to ask a prescription question , request a refill because their app is defunct, or for any other need. If you contact merchandise they just say "welp, they're short staffed and there's nothing we can do." Worst customer service. Congrats, Rite Aid at Leader Heights - you've earned a huge zero for your gross lack of customer experience. Get your act together.

crystal mcelhiney

2023-11

If you enjoy a pharmacy that is not dependable, hours vary week to week, and wasting hours of your time go here!You’ll pull up to no line in the drive thru, and on the window is a bad scribbled note in green highlighter stating “drive through closed”.You’ll go in another day around 2pm and the entire pharmacy is dark and closed.I was so shocked today to hear that rite aid is claiming bankruptcy. The plan is to close the “under performing stores”, so there probably won’t be any left.Anyway, they suck. The ladies are nice tho.

Wendye McAbee

2023-11

Worst pharmacy EVER. It is hit or miss if anybody is even available to get your prescription for you. They never have enough people staffed. I am in dire need of my medicine tonight and I’m gonna have to go to the ER because they decided to close at 6 due to staffing issues. My husband pulled up, the pharmacist was there, but he just pointed to the sign and turned around. I am sick and tired of these people actually messing with our prescriptions and when we need them they should go out of business instead of trying to facilitate a part-time position with a full-time need.

Bradley Stump

2024-01

Worst pharmacy I ever been at. They won't answer the phone and ignore customers at the drive threw as well! I never coming back here again horrible customer service

Kristen mikita

2023-12

The store is conveniently located and has many of the items needed for health and wellness. The staff is always cordial and helpful. The store is very organized and clean.

Richard Sauter

2023-05

I am a Rite Aid rewards member, so I like to shop here. Many stores to choose from and this specific store is convenient when dropping off my sister-in-law for work. What impresses me about this Rite Aid Store in Leader Heights is that it is always clean and shiny, Shelves are organized, and everything is in place, no mess in the aisle. Always a pleasure to visit.

Scatter Washy

2023-05

My son came for a vaccination and was pretty nervous about it. We got some candy as treat and it was slow so the older gentleman at the front counter made it a wonderful experience by letting my son help him “check out” by letting him help scan the items. My son was ecstatic and I was grateful as it distracted my son away from the anxiety of having to come in. Thank you.

Lindsay Kollar

2023-05

Where do I start? This pharmacy used to be good, not anymore. The online prescription refill doesn't work, and what I mean by that is they don't recognize it. I put in a refill at 7am, went to pick it up at 2pm, they said they just got it and I would need to wait 15-20 mins. I told them I would be back later to get it. Fast forward to the next day at 11am, not ready.....and told me to wait. When asking the staff what I needed to do to fix this problem they respond with a "I don't know". In addition - the GoodRX prices here are 2 times the cost as weis and giant. They lost my business.

Beth Hallam

2020-05

Great pharmacy staff, but its understaffed alot of the time. Customers who use the drive-through to ask a bunch of questions or who are waiting on medication to be filled are a problem. They sit at the drive-through window instead of being told to park and come into the store, which causes a back-up at the window. The drive through is meant for quick pickups and drop-offs only.

Patricia Pessoa

2018-05

When picking up prescriptions the staff takes their time to acknowledge customers. The pharmacist usually isnt polite or friendly when asking questions.only go here when absolutely have to. I drive 15 minutes out my way to go to another one just because of the bad experiences.

Stephen Turner, New Home Pro

2019-05

We love Rite Aid. The leader heights location has the best pharmacy staff around! They are friendly and take good care of you. The store has good sales and if you earn enough points for 20% off, then it really becomes worth shopping there.

Dark Lord

2022-05

Been going here for years to fill prescriptions. Pharmacy is very helpful if you have questions or need help. They are always polite and friendly. Went here to get COVID vaccine for the whole family, and it went well.

Deborah Bentley

2023-07

Sad..go to hospital..spend thousands on tests..severe infection..seven days in a row go to rite ade..no.prescriptuin..it not here..day after day....it not availa ble..7 days...no one call dr..no answer...no care if you pass away from. No prescription..this week go get new prescription..it not there...i refuse to.keave...i need answers

Ryan Strayer

2017-05

The Pharmacy staff and pharmacist are more then helpful with any questions or concerns you may have. They treat you not only as a customer but as a individual. If your looking for the full customer experience stop in and see them!

JJ Sake'

2019-05

I SUFFER FROM DEPRESSION AND ANXIETY! And I Had an awful experience with the male pharmacist.He was rude and disrespectful. I called to see if my medication was ready and he just said no and hang up. AS I WAS STILL SPEAKING! I was going to ask when will it be ready but he just hung up without me finishing my sentence. Now you may think, "oh well im probably calling too often". NO actually this is my first time even coming to this pharmacy. And my first time calling about my medication. I suffer from Depression and anxiety and thats what i had to go pick up, my medication for it. So to be treated this way just to get my medicine to help my emotional health is uncalled for! I literally was speechless when this rude young man did this. And according to friends and family members who use this pharmacy they say they had the same bad experienced from the same person! How ridiculous!

Scott D

2023-12

Nobody in pharmacy.. must 20 folks in line..

Tyler Brode

2018-05

This review is essentially for the staff. I don't know where they find them but they are SERIOUSLY the nicest in retail by fair. it's almost scary. I will drive out of my way to go to this Rite Aid

Robert Decker

2024-05

Very nice

Penny Bupp

2023-05

The Pharmacy employees have been super they always go out of thier way to help never a problem..super sweet customer service..thanks so much.

Alvaro Duran

2021-05

Got my Covid Vaccine here. Everyone was very polite and professional. The cashier at checkout was also very friendly.

Rachel Gudenzi

2017-05

Staff is friendly and professional, very convenient location. Building is clean and well maintained. Worth paying a little more to save a trip to the grocery store.

Joel Sears

2023-05

Went in to pick up a prescription. In and out in 5 minutes. Great service.

ted grothe

2023-05

This pharmacy does an excellent job.Always friendly.Dennis is great !

Stephanie Hoke

2023-05

I love coming to this store they’re always fast and very helpful. They always have what I need in stock.

Itsbigmatt87

2020-05

Worse pharmacy ever. 3 hrs later and medicine still isn't ready and wanted my insurance card again when they have it on file. Dumb peopel

Tyler Masenheimer

2020-05

The blonde girl with the cute face is by far the best worker, she deserves a raise. 5 stars are for her

Danielle

2017-05

Wonderful store I go there often, great pharmacy staff too!