CVS

Itshello Sydney

2024-04

Yeah, this place is bad. They're always short staffed and often impatient as if my medication isn’t a necessity. My prescription was waiting for refill for days until I fully ran out. After they “accidentally” cancelled it. Then I cant get through to a real person to ask about it unless I use the doctor line. Which the annoyed lady told me was for “emergency” only. Not having my meds is an emergency thanks. Then shes like, yeah it here well fill it now. What was the wait for???? Could have all been avoided if the pharmacy was run with any level of care or structure.

Paige Glenn

2024-03

THE WORST CUSTOMER SERVICE!!! We called to check on a prescription refill for my mother who had a surgery just a few days ago and the woman who picked up the phone verbalized her complaints multiple times how she isn’t able to help us and there are 30 people standing in front of her. I’m sorry, what? Did we pick this as your career? NO. If you hate your job so much why do you work there? All you had to do was take her name and DOB and let us know how much longer? You wasted more time complaining to us instead of helping us.

Chrystal F

2024-01

TLDR: Avoid if you can. I've experienced extremely adversarial and borderline aggressive patient care at this location. There are always misunderstandings in life in different circumstances which can be reasonably resolved with some basic understanding and listening; at times a call to the insurance companies is required- especially if there are issues with how a script is billed to an insurance company. Most insurance companies, like mine, will do everything possible to problem solve and to help their members receive their prescriptions as prescribed. The pharmacy staff would need to listen for the reasonable resolutions to have a positive impact on member care. It's been my experience that this pharmacy is unwilling to provide a higher quality of patient care due to their unwillingness to contact insurance companies and take calls from insurance companies after outright refusal to problem solve. Often times, staff disconnect calls to avoid resolutions that benefit patients. This is a problematic approach to quality care and should be looked into further. I would not take any advice from this pharmacy's staff regarding coverages as my experience has been full of incorrect billing for prescriptions and outright refusals for corrections and rejecting insurance company advocacy for proper billing practices over the phone. I recommend calling and filing a grievance with your insurance company should this also happen to you... Remember that is what your insurance company is there for; to assist you in receiving the highest quality of care.

Michele Castro

2024-01

I went to get insulin for my son who has no insurance. There was some confusion with what the doctor ordered. I was asked to move to consult window. The young lady that came to assist me blurted out "you need to get insurance" in front of all the customers. My reply was " I have insurance, this belongs to my son" she then stated " you know this is almost $800.00." I asked was the manufacturer coupon applied and ahe indicated with a tone, that price is with the coupon. I have been a patron of this CVS since 2005 and the service from the tall male pharmacist and this tech was horrible. I understand with being short staffed, however they need some customer service training.

Theresa Robinson

2024-04

The store has been understaffed for years. The drive thru is always closed. During my most recent trip (inside because the drive thru was closed), I noticed how dirty and filthy the store is ~ trash and debris all over the carpet, dirty shelves and walls, etc. I try to avoid going here and will make the extra travel to another CVS in the neighboring town.

Erin Rectanus

2023-10

I have been going to this CVS pharmacy for the last four years and have never had any issues. Over the past week though I had two outstanding experiences that I felt could not go unsaid. First, I ended up showing up on the wrong day for my covid vaccine. (I showed up one whole week earlier than my actual scheduled appointment by mistake!) They were incredibly understanding and friendly and got me in for the vaccine without any wait despite my error! It could not have gone any smoother. A few days later I realized that I had run out of my medication and called for a refill 10 minutes before they closed. Despite it being the very end of the night, they did everything they could to fill my prescription and give me my medication so that I would not have to go without it for a day. I have honestly been blown away by the staff's willingness to go out of their way while treating me with kindness and doing their jobs competently. I feel very grateful to have this CVS as my pharmacy.

Connor Oshea

2024-04

This is absolutely the worst experience I have ever had at a CVS. They are always understaffed and just recently had me waiting over a week for infection medication, only to tell me that they won’t be ordering it and to go to another pharmacy. Avoid this place

Christine Murphy

2024-03

Absolutely horrible experience every time I go. Tried twice to get presciptions that were needed to prevent further infection, and was unable to get prescription because they were “under staffed”. I feel bad for people who need to pick up prescriptions often. AVOID at all causes.

Adalgisa Peralta

2023-11

I am so over this place. Several times already they have sent the text notification saying that my prescriptions are ready. Then I show up to find that they never even knew I had a prescription. The last one I had with them my husband stopped by on a Wednesday to see if by any chance they had my order ready. They hadn't even noticed I had a prescription even though I received a message saying that they received my prescription from my provider. They told him it would be ready in an hour. I didn't get a text until the next day Thursday. We were busy so we didn't get to go in until Saturday. He gave them my info and was told it wasn't ready and needed to wait an hour. This is not the first time this has happened at this location. Not to mention they are unapologetic and dont seem to care about the inconvenience they cause. I will be switching pharmacies.

Justin C

2024-03

Wonderful staff, friendly and very accommodating. Don’t listen to all the negative reviews. Nothing but positive experiences each and every time I go in to receive my medication from the pharmacy.

Eve Smith

2023-10

Absolutely terrible. Staff is kind, compassionate - but they cannot keep up with the volume. I have been there three times to attempt to pick up a prescription that was written over a week ago. That's over a week without medication that my son needs. Unfortunately, I have to use CVS due to my insurance, but it has been nothing short of a nightmare. If you have a choice, go ANYWHERE but here.

Anthonius Bruijnen

2024-04

Very good service at this CVS, i needed a prescription fast because im a OTR truckdriver and they helped me very fast with my prescription so i could go on rolling.Thanks for your service. 👍👍👍👍

Sarah Erdman

2023-10

Drive through closed at 6pm “due to short staff” go inside and there’s a line with 10 plus people not moving I can’t stand and wait for my prescription that says is ready for a half hour while they slowly work through the line. This is ridiculous. Treat your employees better maybe you wouldn’t have zero staff. I will be changing pharmacies.

Rebecca Noll

2023-11

If I could leave a 0 star review I would. This pharmacy has been absolutely horrific over the last years. No one will ever answer a phone call. You can wait hours at any given time or day Monday through Sunday and NO ONE will answer a phone call ever! So we went there to pick up an express rx needed quickly after an hour of waiting I went to the counter and one of the eight people working told me it wouldn’t be ready for a day or so. I told them to send elsewhere or at least get me the one of two today which was needed for my daughter immediately. They told me to come back in an hour. 4 hours later and many trips back to check (since they don’t answer their phones) I finally got the prescription but not without them first yelling at multiple customers and literally telling a gentleman “we’ll that’s your fault you didn’t get the text to pick up your meds 3 days ago” after he stated he never got a text or call. Then they wouldn’t give him the medicine and literally kicked him out of the store. Worst service I’ve ever witnessed!!

Ellen Saez

2023-11

I’m not sure what happened here…I’d been using CVS for over a decade. These past couple years it has gone so far downhill. They are staffed so inappropriately for the volume of customers. I feel bad for the staff and can’t imagine how CVS even retains any pharmacy staff. Prescriptions take several DAYS to fill when they once took a few hours at most. You can’t refill a monthly prescription before 30 days since it’s been picked up and when this location takes a week to fill it, it does not work. After 12 years of using CVS, I have switched pharmacies and can now get my meds filled on time and accurate texts when they’re ready. Never again. I can’t imagine they’ll be around much longer based on these reviews.

Lucas Lipsky

2023-11

Wow! This page is an abysmal rating with months of testimony of a poorly managed pharmacy. Wonder what is going on here?!?CVS is under fire for supporting the opioid crisis and rightfully have crippling lawsuits looming overhead... so they're PURPOSELY understaffing, to salvage profits at YOUR expense and inconvenience.It's why you also see Rite Aid filing for bankruptcy and closing stores by the hundreds.Time to ditch CVS and return to the mom & pop Pharmacies that we once had long ago.

Kellin Lopez

2023-10

Pharmacy has the worst service I’ve teciebed in years. I called the day before to make sure my prescription was available and was told yes, to go in the next day. The next day I go there and they make me wait half hour and tell me if I come back in 2 hours they could help me. I go back in 2 hours and the lady said sorry she was trying to get rid of the line but they actually can’t give me the prescription at all that day because they were busy and could fill it the next day with an attitude. I really took off work for this. She could’ve just told me from the beginning they were too busy to help me instead of having me go back twice for nothing.

John Bartoni (D3M0N)

2023-11

Macungie CVS is a well-known joke. They simply skipped one of my two prescriptions, then they don't answer the damn phone. The Physician and Nurse that took care of me even told me so. To top it all off, I gotta give them one star to post this message??? I do it in protest. CVS Macungie... YOU SUCK! I'll be going somewhere else.

Kate Huck

2024-01

CVS in Macungie is consistently frustrating. They are always short staffed, the store is dirty and the pharmacy takes hours.

D fromPA

2023-10

What happened to CVS?Pharmacy is lacking everything from prescriptions to staff. 12 in line at pharmacy. Taking business elsewhere even though it is a more convenient location.

Christopher DiYenno

2023-11

This is the worst CVS I have ever been to. Place is the gold standard of disorganization. Scheduled my flu vaccine a week in advance. Showed up and was not seen for 10 minutes. Waited another 10 minutes and left. I will not be going back to CVS ever again.

Carol Bowers

2023-10

Pharmacy doesn’t answer their phones. There’s no way to leave a message if you are not calling for a prescription. You jump through hoops to try to get a person, who then never answers the phone. All I wanted to know was if my husband and I still had our 6:30 appointments for the Covid and flu vaccines since the site shut down on me while I was trying to fill out the forms. VERY FRUSTRATING

Chad Feichtel

2023-09

If I could leave less than 1 star I would. This place sucks. Last 2 times I was prescribed antibiotics it took days for them to fill it. Lines are 10 to 20 deep with the same story. They claim they can’t figure a new computer system. I moved my stuff to a grocery store and got it in 10 minutes. Straight up awful. Go anywhere else

m b

2023-06

I made a special call two days in advance, ordered prescription pills. They said on the phone that it would be ready in two hours. I said I was a trucker . I'll be passing the pharmacy on Monday. I will pick it up on Monday, so as not to wait, since it is not possible to park the truck for a long time! The result! I'm already standing and waiting for 30 minutes and nothing is ready yet!!! Now it turned out that they don't have the right amount of pills, they'll give me half!!!!

Jennifer Peters

2023-05

2 prescriptions sent over from doctors office. Have signed up for text alerts and have received in past when filled. Called in to see status. One was filled and one wasn’t. Went to pickup the one and was told the other might be in the next day but no guarantees. Was told I could try to get at another pharmacy. Called Weis across the street and pharmacist was super nice and said they had it and he just needed CVS pharmacist to fax it over. Went back to CVS and was told it was being done right away. Told it would take 15 minutes. Went back to Weis and waited in parking lot 30 minutes. When I went to get it CVS never faxed it over. I go back over to CVS who finally called it over and then had to go back and wait AGAIN. CVS…you have lost a loyal customer!!! Bye-bye!!!

Daniel Quinn

2023-11

Avoid this store and pharmacy. The pharmacy is slow and constantly behind. They have long lines and even longer times to fill prescriptions. If you value your time go elsewhere

Melissa Schaefer

2022-05

Unfortunately there isn't a less than 1 star. First off, this is one of the rudest pharmacies that I have ever been to. The pharmacy technicians are absolutely rude and have attitude issues. The pharmacist can't even calculate basic dosages to ensure the correct amount of medication is dispensed. Unfortunately, I had more than one prescription to pick up. The technician was irritated, rolled her eyes and shut the window in my face. I gave her the information for the next prescription and she stated that it would be another half hour. I let her know that this was called in yesterday and the automated system verified it would be ready 3 hours prior. I was told our automated system is extremely inaccurate and come back in 30 min and the window was again slammed in my face. Is this the new face of customer service? This is not the first issue wirh this pharmacy and I'm sure it won't be the last. Do yourself a favor and drive a little further to a different pharmacy.

Deb Ft Lee

2023-07

We utilize the drive through due to mobility issues. This is thre third time the drive through was closed at 4 PM on 6/29/23. CVS get your act together.

Kathleen Kurtz

2024-02

The absolute worst place to get your prescriptions. Very rude and unprofessional… I would give it 0 stars

Jamie McGuire

2024-01

If I could switch my rating to ZERO I WOULD!!!!! Absolute disgrace of a pharmacy and staff !!!! It's supposed to be your specialty and it's HORRIBLE in every way needed.Will never go here again for anything!!!!