Rite Aid

Ed Bornemann

2024-04

Store associates seem to have been trained by the best. Excellent service. If the store has any imperfections I haven't seen them.

My Animal Journey

2024-03

They don't answer the phone and don't fill the right prescription we don't have the gas money to keep going there for nothing and the day before they had my prescription ready now it's not in stock. This rite aid needs to do better outrageous 😤

Kristin Witherson

2023-11

Always a terrible experience. Prescriptions are never ready in a reasonable amount of time. Last night I had an Urgent Care run with my 6 year old. I already knew the script wouldn’t be ready last night but now this morning I spent 45 mins on hold…waiting so see if my script is ready before I waste my gas as I usually do. They don’t even let you speak or answer them before they throw you on hold. For a multibillion dollar company they sure do hate their customers and employees

megan brandt

2024-04

Yasmine went above and beyond today, I have never met someone so kind and patient. Thanks for all the help!

Erin Witmer

2023-05

The employees at the counter are always nice and helpful. The store is clean and well stocked. The pharmacy used to be good, I had no issues. After the pandemic hit, it really affected this place. I used to brush issues off and owe it to the supply chain issues and labor shortage but now it seems this place is just full of employees who are burnt out. I see upwards of 10 employees behind the pharmacy counter now and I'm getting my scripts filled fast like they used to so I'm glad they got additional staffing but customers still stand in a line for at least 10 minutes and if you are in the drive thru you are waiting a solid 20-30 minutes. I've called multiple times in the last two weeks (different hours each time) and my provider has called the provider line and left 3 voicemails with no response. They weren't filling a medication I needed because of an error that could be solved in a quick phone call. A few months ago, I had to call another Rite Aid to look at this Rite Aid's stock because they wouldn't answer their phone. I feel sad for the people who depend heavily on phone communication and don't have the means to get to the store. I keep hoping things will change, I'd hate to transfer five people's prescriptions. Please send more staff to this location.

Elizabeth Smallwood

2023-05

I went to this location for a flu shot and it was a total nightmare. I waited in a very long line, when the gentleman behind the counter asked how he could help me I told him I had an appointment for a flu shot. Another woman from the back shouted that they were not doing walk ins that day. I explained that I made an appointment online. I sat down to wait until they came out and asked for my insurance card, waited some more before being called back for my shot. At this point I had been at the pharmacy for an hour. On the way home I realized my insurance card had not been returned to me. However, their lunch break was about to start so I continued home and tried to call later. I called twice and the line was busy on the 3rd and 4th tries, there was no answer. The 5th try, I was out on hold and no one came back to the phone. Finally around dinner time I got an answer, explained that my card wasn’t returned to me and I was out on hold again. The pharmacist came to the phone and said she had seen my card, put it aside and forgot where she had put it but that she would look and call me back. Around closing time she called and was not able to find it. While she was very apologetic, I found this experience to be very frustrating and unprofessional. I likely will not be using rite aid pharmacy in the future.

Juan C Torres Rivas

2023-05

Pharmacy services it is really bad. Sometimes they can’t find people prescriptions, or handle other people prescriptions. Never go to the Drive Thru unless you have time to wait at least 30 minutes to 45 minutes to get services by someone inside the pharmacy. This pharmacy here is one of the worst I ever seen, in the other hands outside the pharmacy, employees threat customers with respect and help customers to get what they needs.

Elaine Bashore

2023-06

The Rite Aid Pharmacy at 2Cumberland St. is the best pharmacy in Lebanon, Pa. Because of the kindness & the way there employees make you feel like your important!! Thank You my Rite Aid Pharmacy!!

The Trona

2019-05

The pharmacist Ryan is very kind and accommodating and gets prescriptions out quite efficiently. We had issues with insurance several times (through no fault of Rite aid) and the employees at the pharmacy counter have always worked with us to get it resolved. I'm very grateful for these people.

Anastasiya Snavely

2018-05

This Rite Aid is very nice. It is a little pricey, but it's not walmart, so what so you expect? Whenever I need a prescription, I get it sent here. The workers are really nice, and they usually have my prescription ready by the end of the day. But once they forgot to make mine.

Mark Lerch jr

2022-05

This place is really going downhill lately. The last 3 times i needed to get a perscription were terrible. I try to call ahead so its ready but nobody in the pharmacy ever answers. Then i go in and am always told i have to wait 15-20 min. Youre better off going to any other pharmacy if you actually want to be helped and not treated like youre at the dmv. Today after i called and nobody answered i walked in and i counted 7 people behind the counter in the pharmacy working yet somehow not 1 of the 7 people could answer the phone.

Kelly Malave

2019-05

I like this Rite Aid because it's so very convenient for me. The pharmacy staff is so very pleasant with the exception of just one individual that waits on customers. She tends to be a very miserable person and makes it seem that waiting on you is to much of a hassle for her.

Kevin Reilly

2020-05

20 minutes or so, I was in there to pick up an Amazon package, the woman who took care of me did not even greet me, no "hello" or "how may I help you?". After she was finished she just simply said, "there you go", no "thank you, have a nice day", nothing! Man that irks me, she was a middle-aged woman with glasses short blonde or red hair. What the hell has happened to polite and friendly customer service? If she and others don't like dealing with people or can't at least fake being friendly, find another job. Guess I'll go back to the one down the road to pick up packages from now on, the young man down there is very nice.

Leo Ona

2023-05

Had an issue with a prepaid card that was defective, the manager and both associates went above and beyond to help me resolve this issue, very considerate and very patient, great people. Would recommend to anyone in the Lebanon County.

Desiree Evette

2023-05

The pharmacy NEVER picks up the phone you can Call 20 times and they won't pick it up. Not even if you wanna check to see if your medicine is ready! Just horrible!

Samantha Quigley

2017-05

I usually get a phone call that my prescription is ready, with having kids and a busy work schedule I tend to forget things. I didn't receive a phone call and I noticed that my pills had ended, called the pharmacy to find out they had a system update and they lost my number to call me and they put my prescription away. So now that they don't have my number or address how is this not a hipaa violation with the loss of my information. Very poor customer service. Ready to find another pharmacy.

candy torres-vazquez

2022-05

Worst pharmacy they treat ppl so nasty and the assistant manager named Lisa was really unprofessional! They never answer the pharmacy phone and they never have your prescription filled on Time is always a thing. Poor very poor customer service 👎👎👎👎

TINA BAEZ

2023-05

Recently moved to the neighborhood & made a stop @ the local Rite aid store & it was great!

Aaron Long

2023-05

Terrible staff wouldn't trust my medicinal needs to a place who can't keep an appointment be safe use a different establishment

elaine bashore

2023-05

My visits to Giant Stores are always very pleasant & all of the workers are always very nice.

Super Ethan

2024-01

Great service and helpful staff

Linda Duncan

2023-05

Seems very nice the cashier Yvonne was very friendly and knowledgeable about where products were located

Aron Tann

2022-05

I lost my medicine. I needed a new one . Rite Aid filled it for me free of charge. I love rite aid.

Jacki Posa

2015-05

horrible customer service gave no reason for my pictures being cancelled except they were closing. no help to solve the issue

eric malin

2022-05

Pharmacy is very nice. people are very nice.

Kody Bruhn

2021-05

How about you pay your employees living wages before trying to push out 'the rite aid of the future'

Biff Henderson

2021-05

Nice, clean store with large selection and friendly staff.

Nikke Irwin

2023-05

You seriously can't be bothered to answer the phone??

Melissa Wealand

2021-05

The guy at the drive through with curly hair was very rude!!!

Beth Sechler Edmonson

2023-07

Awesome staff