Rite Aid

Michael Peters

2023-05

Avoid if you need the Pharmacy. I got a text stating that they had to order more medicine in order to fill my prescription. The text gave a phone number to call with questions. I called but nobody answered. I only got the message telling me the store and pharmacy hours. Obviously, if they don’t answer, they must want me to stop by just to find out when it will arrive or that they will get it from another store, or redirect me to a rite aid that has it in stock. It is bad enough that they won’t answer the phone, but the last straw was arriving at the pharmacy to see the gates down and a sign posted stating “We have new temporary store hours In order to help our teams serve you better…”. Why wasn’t this put on the phone message, or on the website, or google? How can that possibly serve me better? Updated information would have served me better, not when I arrive after the pharmacy has closed. Absolutely poor management. There have been too many changes that don’t get communicated until it is too late. Nobody wants an inconsistent pharmacy. Nobody has all day to drive around town reading pharmacy signs. This store either needs to keep consistent hours, or post their updated store hours online and on their phone at the very least. I suggest shopping elsewhere until this store gets its act together.

Bob Sleeman

2024-05

I've been going to this RiteAid for many many years and have always had excellent and extremely kind service and attention. I highly recommend RiteAid and this particular store.

Brian O'Neal

2023-08

Worst pharmacy ever. Might as well call this an over priced convenience store. The pharmacy closes over the weekend and doesn’t abide by the posted operating hours. I had a prescription sent over 4 hours before I went to pick it up and it was neither entered nor pulled and ready for pickup. I was told it would be ready 30mins to 1 hour. I came back later and shocker they were closed. I had to go through phone calls and work around a to get the prescription filled somewhere else. DO NOT get prescriptions sent here

Bonnie Kennedy

2023-05

This pharmacy is terrible. They used to be good but now they close due to staffing and it takes days to get a prescription filled. Doesn't seem like they care so much about people. They don't answer the phone either. My infant grandson got out of the hospital in need of immediate medication for breathing treatment and they can't be bothered to open? Shame on them. When Lori was there it ran like a well oiled machine but not anymore. I have taken my business elsewhere.

Kathleen Buhrman

2023-05

Used to love this pharmacy, but since Covid, they have been severely short-staffed. They no longer have the pharmacy open on Saturdays and some times are closed on other days. They have shortened their hours and usually don't have the drive thru open anymore. There is one pharmacist there, I don't know her name, but she is awesome! The others can be quite rude. Most of the techs are just trying so hard to deal with long lines and having to make people wait for the prescriptions after they had recieved calls saying they were ready, and they are doing their best. We are getting ready to find another pharmacy, as my fiance had to wait for over an hour and a half tonight for meds that were supposed to be ready and then they missed one and my fiance inquired about it and the pharmacist got rude with him. This has been ongoing for at least the last year and a half and we've hung in there as long as we can. Time to sacrifice the convenience and go farther away for our prescriptions. I don't know how this store is still operational.

Aicha Rasmouni

2023-11

The store manager was super rude and impolite. He was also discriminatory because of my hijab. I will never step foot back in this pharmacy and I suggest you do the same.

Nunya Bizness

2024-04

The pharmacists are great here. Hopefully this location does NOT close!

Libby Grimes

2022-05

Love the pharmacy Jackie and Lori are amazing! Their customer service skills are wonderful! They treat you like a human being not just another customer! The store part is lacking in customer service since Zack left the store. He would always ask customers if they needed help finding something without being pushy but a generous kind person. The staff now doesn’t even recognize someone that’s in there every 2-3 days. Zack always was friendly whether he knew the person or not. He didn’t just stand behind the counter and yell welcome to Walmart without even looking at the person. He made eye contact and would volunteer to help.

Solo D

2023-10

3 doors down, love the employees, in the front of the store, always catch a great sale. Now the pharmacy a whole other story a shame the rudeness,the hrs not being opened. I did change review because most of the pharmacy staff are great ppl. There's always that one. Wanted to add that.Don't ever try to go on a trip and need you meds youve been on for 15 yrs.

Ali Baidhani

2023-05

The pharmacy is awful, service is and staff attitude is as ugly as their service is! They been always negative and barely knowing what to do.What's funny I got prescription for toothpaste they made me wait 35 minutes for it and then they said come back with 3 hrs to get it ready and it just a toothpaste!!I wish I could gave 0⭐

Legend Cox

2023-05

Once again bad software takes a stab resulting in minor inconvenience. There was a BOGO half off sale that requires use of the rewards system. After noticing that the total came to the regular price I asked if I could sign up for the rewards program to get the savings. I was handed a slip of paper stating to download and sign up on the app. Didn't have a phone on me, so I asked if they could set it up in-store. The POS computer prompted for a phone number, I entered the phone number, and instead of prompting for signing up for the rewards system it continued to the original sale price. Poor software design results in poor customer experiences. Having another customer behind me I just opted to return the items to the shelf instead.

Jaelyn

2022-05

I have been coming to this pharmacy for at least 10 years and recently I am strongly considering changing pharmacies. I no longer recieve texts IF and when medicine is ready to be picked up. Medicine is consistently out of stock for one reason or another. The change to the drive thru lane being for covid testing only has caused an immense back up of people in the store. The past 2 months have had to stand in line waiting for my prescriptions for 20+ minutes. I understand these are different times with covid, but the change to this pharmacy is almost impossible to deal with anymore.

Arif Wadood

2023-05

I just moved in the area on a temporary basis, but have rarely received a notification or call that the prescription is ready. I requested a refill on Thursday, got no notice if it was ready, went in Saturday and the pharmacy is closed for the weekend! How is a pharmacy closed for the weekend?!?

Elena Hoverter

2022-05

Negative stars would be more appropriate! The Pharmacist Mark should consider a career change asap! Take your business anywhere else! You've been warned! I highly recommend Walmart Pharmacy in Carlisle.

Deborah Brenizer

2023-05

Rite aid is messed up. Went to pick up meds on weekend. Gave them my humana visa. She said it was declined. Had to pay another way. Went out and called humana. They put a grievance against rite aid. They know I have money on the card,but. I don't think she knew to scan the the card. In plain words They r not trained well.what good is my card. Humana has sent them a grievance.

joseph Hamrouch

2024-03

The worst service I’ve ever seen . They were so rude to me …. I’ll never go back 👎🏻

Aaliyah Torres

2022-05

Pharmacy has horrible customer service. I understand that the have a shortage of people however this is affecting all contributors including doctors office’s. I would give 0 stars if possible.

Kristina Hockley

2017-05

After YEARS of horrible service, lost prescriptions, WRONG prescriptions, not filling refills with doctors, lying to me about medication availability and filling it 30 seconds later, I HAD ENOUGH! Rite Aid should consider themselves lucky I just go to another Rite Aid and have me as a customer AT ALL!!!

Joseph Crisamore

2023-05

The people that work there are doing a great job at what they are doing ,even dealing with irrate customers who think they are right when in fact they are not and I'd like to apologize for myself and for those others .im deeply sorry please keep up the great job 👍 this goes to the spring road location 1814 spring road Carlisle 17013

Naomi Morris

2020-05

Excellent pharmacy and staff, they have repeatedly gone above and beyond till meet any need our family has had. Most importantly, they have not lost sight of the importance of little details such as treating us like people, not just another customer.

Milly Lim

2017-05

Associate there are super friendly but the manager on the other hand is a different story. Need to focus on the customer satisfaction vs. who is right in the end. Wouldn't recommend trying to solve your issue there if it require a manager.

Patrick Kennedy

2022-05

Extremely nice and caring staff. People need to be more patient with them while understaffed. And people, quit the chit-chatting when you have 10 others waiting behind you.

Esmat Amiri

2023-05

This pharmacy very badThe pharmacist very slow, working, no checking system for time five time I am go to pick up my medicine not drive-through not answer phone

Google User (Google user)

2022-05

Came to this pharmacy to get a medicine the one in Dillsburg didn't have. The pharmacy staff is so nice and efficient here.

Armitage

2023-05

Pharmacy will not answer the phone. Good luck calling in a prescription!

Jennifer Knechtmann

2023-05

Third time I have gone to pick up medicine this week to find out the store is closed.

Kevin Jones

2017-05

Very good costumer service my neighborhood pharmacy 👍👍👍👍3/30/17

XxStormRaptor123 xx

2023-12

Me when I go to this rite aid:

Dave Ramirez

2019-05

Good pharmacy!

Lynne Martin

2018-05

Always helpful