CVS

mary Scurti

2024-02

I would give zero stars if I could. Multiple times my son's meds have been called in and when I go to get them they mysteriously were never submitted by the doctor. They were. They obviously think it's ok to mess with people's prescriptions. Especially people's kids. The pharmacy manager is condescending and rude. I don't how she has a job still. Not that anyone from CVS will read this.

Ashley Byers

2024-01

Extremely rude!!!! Very unprofessional!!! Told me twice my medication was in and here it’s not! They act like people going without there medication is no big deal!! Unfortunately I have no choice but to go with cvs! There one employee should not even be employed still there !!! So rude to people and I’m not the only one!! I’ve heard from my 82 yr old friend how mean she even got with her! But obviously they don’t care how they treat there customers!

janice harrison

2024-02

I am happy with the Steubenville pharmacy. I have always received good service there. I like their auto refills and getting a text message when my prescription is ready.

malyhe2007

2023-05

Terrible pharmacy they cut the hours of operation with no warning close completely when they feel like it. I can count on two hands not two fingers on rude unprofessional service given in the drive thru . The manager is as nice as he can be. There is n o excuse that can justify employees rudeness. I’m disabled it’s hard enough getting to the pharmacy on supposedly hours of operation but to finally get there but to find out they are closed because the Pharmacist called off??? Makes mo sense!! People need their medications! Time to contact the BBB. I’ve had enough.

C. A. Mugridge

2023-05

The CVS front cash register and floor staff are super friendly here and very helpful! The Pharmacy Staff have had a lot of turn over recently - but those pharmacy staff that are there now (Oct. 2022) are really trying to do a good job. This is a challenging field to work in now, that is for sure. Hope new pharmacy staff hires will stay and things will calm down soon for all of us.

diane esculish

2023-05

I am speaking for the front store only as I need to get my prescriptions elsewhere. The front store is beyond excellent in all areas. The store is kept neat and is well stocked. As for the staff, the manager is very friendly and helpful. As are the sales associate in helping me find items and cheerful when ringing me up! I would recommend this CVS to anyone!!!

Scott Lawrence

2023-10

I visited the Steubenville CVS this evening, and Monica assisted me. She had a bubbly personality with a smile and great eye contact. I asked where I could find Voltaren, and she directed me to Aisle 11, where I easily found the product. While there, I noticed they had over-the-counter Diclofenac, which was the generic for Voltaren for over three dollars less. Upon searching my coupons, I had a 40% off coupon for one item. As I checked out with Monica, she noticed that I had multiple discounts available on my CVS Card and said she would try them all if it were okay with me. I said sure, anything to save money. This wonderful employee saved me $11.16 off of a $16 item. Talk about super customer service!!! WOW!!! Monica, you are awesome. I love this store <312-14-2022. Robert did a fantastic job of providing wonderful customer service today. I had one person in front of me but the wait was minimal. Robert interacts with each customer as professionally and efficiently. He smiles, makes eye contact, and is pleasant during the interaction. Robert makes sure my Extra Care coupons are working and I get the maximum benefit from my visit. He always makes me feel like family.1-18 & 21-2023. This afternoon, I was at another store close to CVS and had a 40% off one item coupon. I stopped by, and Monica excitedly greeted me with a smile and eye contact. It had been a couple of months since I had seen her. I told her I had a coupon near expiration and needed to use it. I found my favorite dark chocolate-coated cashews in stock. Monica did her magic and saved me 43% during my visit today. On the 21st, I visited the same two stores, CVS being one of them, and I was blessed to have Monica working again. She took excellent care of me, as always. I truly appreciate dedicated, professional employees like Monica, who cares about her customers and treats them like family.3-20-2023. Samantha and Robert did a great job of taking care of me today. I purchased the incorrect type of Acetaminophen and had to return it. In doing so, I used several coupons. I received a good discount with Samantha and Robert's assistance and left a happy customer.Robert is an excellent example of management. He always provides superb customer service and ensures his customer's satisfaction. He treats me like family, which I truly appreciate.8-9-2023. I picked up an online order today, and Samantha greeted me with a smile and wonderful eye contact when I entered the store. She offered assistance. I told her I had a pickup order, and she quickly took care of me. After retrieving my order, Samantha asked if she could help me with anything else, and I was on my way. She was awesome. I would recommend this CVS location and Samantha to family and friends :)9-11-2023. Samantha checked me out today. She was friendly, pleasant, and professional. Samantha quickly and efficiently conducted the transaction. She smiled, made excellent eye contact, and ensured I received my ten-dollar Carepass discount, my $3 Birthday discount, and extra care bucks.Samantha issued my receipt and wished me a great day. I recommend this CVS location and Samantha to family and friends.10-3-2023. Kristy did a wonderful job of providing excellent customer service today. I needed something to help my wife through some pain and to help her sleep. I had a 40% off 1 item coupon to use. I found CVS brand extra strength Pain PM Capsules for about $24. I only expected 40% off of my purchase, but by the time Kristy got done with my Care Pass 20% discount, $4 off the $20 Pain Reliever Discount, and 2% in Extra Bucks, that total dropped to $9.52. What a blessing it is to have knowledgeable, dedicated, and honest people like Kristy working for CVS in Steubenville, Ohio. Robert, you have a great employee, my friend. I recommend this CVS location and Kristy to family and friends. <3

Sean

2021-05

Called in a RX refill 3 weeks ago and went to pick up today 11/11/2020 it was not ready. They said it would be ready in an hour, so I left and came back. It was ready but they lost the RX had to wait another 30 minutes until they found it. Always takes for ever to get a RX it's never ready when you go to get them. Staff never cares some are nice. I would not recommend this pharmacy. If you can use another pharmacy, I will be going to another pharmacy when needed.

Emily Frazer

2021-05

Months ago when I started using this pharmacy it was great. It has slowly gone down hill. Nothing is ever ready when they say. They have no desire to answer the phone. Wait times on the phone are always 20+ minutes. And wait time at the store is always much longer.I've had 4 prescriptions "in process" for about a week and a half. Called today and waited on hold for 30 minutes. I was told 5pm they'd be ready. Currently 530 and I'm in the drive through. Prescriptions are not ready and they "need at least another 10 minutes". Definitely do not recommend this pharmacy.

Lucas Fiola

2019-05

I asked Emilee if she could call my doctor again to authorize a Rx. She says, “What’s the problem!?” I nicely respond “never mind” because she seemed irritated and she hollers as I pulled away from the pharmacy something like “the problems on the doctors end!” They will tell you how overwhelmed they are when you ask for assistance; It’s recurring. I’ve read case studies on CVS pharmacy interactions in grad school and I thought things have improved lately. The CVS I have gone to in the past is twice as busy it seems and handles things in a nice appropriate manner.

Sharesse

2023-05

It's Saturday at noon. My baby is sick and needs antibiotics and they do not have a pharmacist. Her doctors are now closed, so she has to wait until Monday to get her antibiotics do to this irresponsible location.

Jonathan T

2020-05

Very poor experience with Pharmacy. After waiting on hold for nearly 10 minutes, I received an unpleasant greeting. I'm new to CVS and asked if they could tell me how much my prescription would be before having it filled. I was told I'd need to come in to the store in person, a first for me. I politely responded I couldn't come into the store currently and again asked if it was possible to get the price over the phone. The woman irritatedly informed me "they're very busy and I'll just have to wait if I need it over the phone" to which I responded no problem. Several more minutes on hold and I was told I'd need to call the number on my Rx Card (also CVS) and that they didn't have time to check into my prescription cost. Needless to say, I will happily continue not being a CVS Pharmacy customer. I highly recommend looking elsewhere. PS - I was able to find out from my insurer that it would have been significantly more expensive (~5x) at CVS than at my usual Pharmacy anyways.

Josh Brown

2021-05

My prescription has been at the pharmacy since 10:45am amd it is now 5:45pm and they still have not filled it and don't care they are so slow and lazy here it seems as if they have no clue what they are doing they told me 5 times 25 minutes come back so I wasted gas coming back and forth it doesn't make sense im very disappointed with CVS they don't even answer the phone so its pointless to call I heard numerous people today say they are switching pharmacies and not coming back. Very disappointing CVS very disappointing I would give minus 5 stars if possible

Ryan Yesenchak

2021-05

I have always used to CVS in Robinson PA and never had ANY problems. Had to switch to Steubenville due to the pandemic and I have had NOTHING but problems with the CVS in Steubenville. It takes at least 4 days for my prescriptions to be filled once called in by my doctor which is beyond ridiculous. THEN they never put the correct day supply for the prescriptions. My doctor calls me in 30 pills take 1 pill 3 x daily. CVS Steubenville ALWAYS puts it as a 30 day supply so it gets denied when I try to refill it 10 days later because CVS told my insurance company they just filled a 30 day supply for me 10 days ago. I try to call and explain the mix up to CVS and am told there’s nothing they can do and I have to wait the additional 20 days before I can get my meds again even though I AM TAKING THEM AS PRESCRIBED. The workers in the pharmacy need basic math skills and common decency. Because of this pharmacy I have had to miss WEEKS of my prescriptions that I need to take daily. Please do not waste your time with the CVS in Steubenville they do not care about you or your medications. Village pharmacy in Weirton gives me the BEST customer service, prescriptions are filled immediately , and they know how to do common math so everything is accurately reported to my insurance company. It has been such a lifesaver going to a pharmacy with competent employees and I am soo disappointed I wasted so much time/effort/and frustration trying to explain to CVS employees how prescriptions work. Please don’t make the same mistake I did. CVS workers/pharmacists need some serious job training. I have just submitted a complaint to the state board of pharmacies with exact time stamped examples of the unethical behavior of these pharmacists

Deidre Rusnak

2021-05

Service unbelievable, scripts called in on Tuesday, promised Wednesday. Not ready on Wednesday nor Thursday after waiting in line for 30 minutes. I was told pharmacist working on getting it filled after waiting 2 hours I left . Also people in store not wearing masks. I will be calling corporate headquarters and also my insurance to find other options.

Resting Bitchface

2021-05

CVS is only in it for the money. They buy or take over Healthcare prescription plans from Big corporations and you have to have your prescription filled at a CVS or you get charged buku bucks. But then they don't hire the staff to fill your prescriptions it doesn't make any sense. Well it does to CVS because they're making tons of money and they don't care how long you have to wait. No one answers the phone. They NEVER HUSSLE. And the older woman with short hair is THE WORST!!! The manager and some of the girls there are pretty great. Or I would never go back. SIKE NEVER GOING BACK Hour and a half wait today Never again. Transfered all my scripts. See ya!!!

Tonya Neely

2022-05

This is the WORST CVS EVER! They never get my medications refilled on time and last time I went to urgent care for a UTI I waited all day for my prescription and finally had to call the store before they filled the script. I have used CVS when living in OK for many years and just moved here but will be finding a new pharmacy!

Alan Griffith

2019-05

I'm only saying them a 3 because the people are nice there. But I would not suggest this as a pharmacy to any friends or family. I've been there at least 5 times when they could only got part of my prescription, or not have them at all and have to wait 3 days for them to get them back in. I've also overheard many people complaining about the same problem. So apparently they don't have a very good inventory program, or they are to cheap too keep extra meds onsite. Idk. But definitely have caused me several headaches, having to transfer meds to another pharmacy, or having to make 3 different trips for one prescription. Just frustrating

Logan Mc

2021-05

Multiple times have been called/texted to pick up medication said it was ready get there and the medication is not ready to be picked up. This isn’t the first time in almost every time they call/text and say “your medication is ready to be picked up”. Two days later we go to pick it up and it s NOT READY! Now two days later and it still wasn’t ready! Why text or call saying it’s ready when it’s not and you had two extra days to get it ready! Absolutely ridiculous and unprofessional.

nina aleksiejczyk

2018-05

I have never experienced such terrible customer service until shopping at this CVS. The employees, that I specifically dealt with, were inconsiderate, ill-mannered, rude...pretty much Lacking any type of postive customer service skills, that it disgusts me. If they are uneducated on how to do something, they act like you are the issue. I have only been in there 3 maybe 4 times and each time there was an issue and ended in that type of manner. I was nothing but nice and undeserving of the type of service. If at all possible, steer clear of this cvs.

Noah Lochran

2021-05

We arrived at our scheduled time to get our covid tests and it took an hour and a half before they even spoke to us. The process is way too slow. CVS does not have the capability to do covid tests efficiently you are better off going somewhere else.

Courtney Forrester

2022-05

Impossible to get ahold of on the phone! Than they tell me its done and I go there nope not down "come back in 30 mins! Go back in 30 mins still not done " come back in 30 mins, wait, than come back " oh its not in stock"!!! They are the most unorganized pharmacy I ever been to!! I will be taking all my meds to walgreens!!

laakea 333

2023-09

I've been here before with very helpful pharmacists but today everyone was incredibly hostile. Will not be returning.

L D

2021-05

The worst drive through pharmacy, they are beyond slow, rude and never have your Rx ready when you get there. Always ask you to come back in 30 minutes. Seriously awful, whoever manages this CVS pharmacy should seriously be ashamed of yourself. Pathetic excuse for a "full service drive thru"

Alan Griffith

2019-05

If you want a good rating, treat me with Respect when Im at your pharmacy counter. Do Not speak down to me. I'll give you 5 stars if all of your pharmacists were as pleasant as their boss.

West RB

2021-05

CVS needs to build another store in the Steubenville and Weirton area. They have way to many pharmacy customers at one store and they cannot keep up with the demand. People are not getting their meds and their health is suffering from it. Something needs done now! We have CVS CAREMARK INSURANCE and cannot go anywhere else!

Rebecca Anne

2021-05

It’s a joke of a pharmacy. And the worst store and staff I have ever experienced. They can never take the blame for their mistakes. It’s always someone else fault if they forget to fill it. I have waited days for a prescription that was important and blamed it on the hospital. I’ve never been to one. Absolutely pathetic

Jolene Goffoli

2021-05

Currently trying to get a photo order I placed. I placed two orders at the same time, picked one up and was told there was no other order. Not a huge deal but I get a call a week later that my SAME DAY order is ready. I call the store back to double check and they tell me there's no order. I ask to speak to a manager and am told there isn't one, they don't know when there will be one and get hung up on. To top this horrible experience off, the order that I actually received says that it is still there pending pickup, as does the one I never got. So I'm left wondering if some stranger has photos of my children I never received. The lack of service was DISGUSTING!

Sean Corfield

2023-05

Done with this pharmacy. I just had ACL reconstruction surgery and due to staff shortage they closed early so I had to go all night without pain pills. Time to find a new pharmacy. One that’ll actually be there for their customers.

Carrie Cronin

2021-05

They never have my medication. Have been late several times. Not a day or two to weeks. Have reported it to the GM, he blew smoke also. Very dissatisfied. Hoping the union votes them out!! UNBELIEVABLE!