CVS

Gary Phelps

2023-11

Drive thru closed one cashier inside. If I wasn't stuck using CVS because my insurance outsourced prescriptions to CVS/caremark and they force me to by ongoing monthly prescriptions from CVS I wouldn't be here.11/11/23 Back again sigh once again as well drive thru still closed only one cashier inside at pharmacy and the line backed up halfway down the drug isle. After I arrived got in line 4 more people got in line behind me.11/13/23 drive thru still closed still one cashier. Please since I can't switch pharmacies please hire more people.Really do wish I could use another pharmacy.

Mindie Sevarns

2023-11

Absolutely horrible customer service. When I asked to speak to a manager she hung up on me and when I tried calling back I was hung up on. I never once cursed I was trying to have my prescriptions transferred from a different cvs and correct a mistake on their end. They kept trying to refill a script from an old Dr from another state and when I told her I was absolutely sure they have the new Dr on file since I've been with him for over a year she not only mocked me for being upset but also hung up in me when I asked for a manager! What kind of customer service is that!?? Your so lucky I had already drove past your store or there would've been a scene. All she needed to do was look into the issue a little more instead of being rude.

Purple07

2023-10

I wanted to commend the Pharmacy staff & pharmacist Lorra. We went into CVS for a Flu shot three of us & they helped us right away. It was a busy Saturday & are doing their best with the staff they have. I think all jobs can use more employee’s & at the moment are limiting the amount of workers. I just want to say I observed the work ethics & communication between Lorra & her staff. They made it a pleasant experience. Keep up the good work! 😃

Nicki Kennington

2023-10

First of all, why does the pharmacy completely shut down for lunch? Can the staff not take turns so that people can still get meds? I drove 20 min either way a screaming, sick baby to pick up her meds only for them to be closed. When I returned an hour of so later, I sat in the drive thru line for THIRTY MINUTES!! That is ridiculous. Why are there not 2 lanes so paid pick ups can be expedited quicker.Once I finally had my turn at the window, the guy waiting on me was so quiet I had to ask 3 times what he was saying. He acted annoyed that I couldn’t hear over the rushing air that comes thru the window and also the screaming, sick baby I had in the car. It took several min for him to find a script that was just filled the day before. When he finally came back, I asked to also get a bottle of Infant Motrin. He slammed the window closed (tho he had kept it open the entire transaction to this point) and returned a min or so later he comes back with children’s Tylenol and says that is all he could find. Well unfortunately those are not the same so I just took the scripts and left. Throughout my entire experienced, he seemed annoyed that I had to ask him to repeat what he was saying multiple times so maybe a microphone is needed at the window!Hopefully my daughter will change her pharmacy because this place is ridiculous.

Jamie Hargenrader

2023-09

I waited in the drive thru pharmacy line yesterday and waited 35 minutes to get to the window for them to tell me I didn't have any prescriptions. I opened my app and sure enough they had filled five. I had to walk in and wait another 25 minutes for them to hunt down my prescriptions, but what really ticked me off is they knew I had been in the car line and made me wait again in the store!No apologies Completely disorganized. Don't make my mistake. Choose a different pharmacy!!!

Jeronimo Martin

2024-01

Do not buy Google cards at the CVS store because it does not work. I bought one and when I returned to complain they told me that it was not their problem and that I had to contact the Google company.

Danielle

2023-05

There are so many other places on Horner where you can get your prescription filled, I would NOT recommend going to this CVS. Unless you like to have employees straight cop an attitude with you for absolutely no reason, and not want to help you in anyway then this is the place to go.I understand, everywhere is short staffed, and employees are over worked, but do not bring your attitude to work. I work with patients, I get it, sometimes you have a bad day. But don't let the costumer see it. Grow up.More than a few times, I’ve had run ins with employees at the pharmacy particularly, but also at the front. I’m always nice, I smile, I say thank you, but they always make you feel as if you are bothering them…. to do their job. It’s not hard to put a smile on your face. If you can’t be a decent person, find a different job.I should have read the other reviews before sending my prescriptions here. I’m definitely switching.

Steven Ogle

2023-06

Changing to another Pharmacy. Dr. Called in a rush order on Monday. Was told it would be ready Tuesday evening. Got there and not ready. Attitude was like it was my fault. Excuse was Manager had an emergency. Too many times they have screwed up. I’m done with this CVS.

arthur morton

2023-05

Dropped off prescription at 10am. Told it would be ready at 12:30pm. Showed up at 1:25pm and told it won't be ready till after lunch now. It ended up not being ready till almost 3:30 pm. This was Last week this. I go in to have a prescription filled this week and I'm told it would be after 4pm. Said I would wait. Then heard the pharmacist say that's why people should call there orders in. In a very rude tone of voice. The pharmacist is tall with dark hair and beard and mustache. Very rude and unprofessional. Didn't want to waste my time talking to such a person. If those are the kind of comments he is willing to nake in front of the customer.

naomi

2023-05

DO NOT CHOOSE THIS PHARMACY! i’ve received multiple calls/texts that my prescriptions are filled/ready, i show up & nothing is ready…so they say they’ll fill it & to come back, STILL NOTHING. we call to check on the status, nothing ready!!! they said they’ll hold my medication until 03/11 - we show up on the 10th & NOTHING IS READY! not even anything in the system saying we requested a refill!!!??? still not filled & it has been d@mn near going on 2 weeks & my daughter really needed her medication! RYAN ( white tall man with beard & dark hair above shoulder length) requested that i come in & show proof of messages. as i say my name to the cashier in the pharmacy, i overhear the old white lady with glasses say something rude so i know they were talking abt me all morning after my phone call 😂😘 ryan was very much rude & ridiculous in person as well as over the phone. he showed me some paper that said they’ve had my medication since february & “returned” my medication on 03/16 which makes 0 sense as they had nothing on the 10th when we showed up!!! literally had to show my a$$ to get my daughters medication. showed multiple proof of messages as well as called the cvs # so they can hear the automated line say i have prescriptions ready - which of course they did not! this is not the 1st time this has happened btw! not sure why they hire people who do not do their job & then try to play in someone’s face, like why are y’all playing with people’s medication after we call/show up/etc??? i see in the reviews i am not the only one! y’all should be fired immediately. imagine the lawsuit of being sued for negligence. yikes.

John Corrubia

2023-06

Yesterday I Wen to CVS in Sanford NC to renew a prescription that should have been on automatic renewal. Now first the Druggist tried telling me I was out of date when it clearly said 2024 then he tries to tell me I was out of refills wrong again I never had it refilled and on the bottle it was clearly stated there was 3 He finally figured out that my Rx was canceled on CVSs end and he would not do anything about it. I take 80 mg of Lipitor it is a very high dose and I need to take it everyday. This is completely ridiculous. Extremely poor business.

Jaelynn Mcpherson

2023-05

The person who helped me earlier in the morning (Destiny) was so sweet. I understand there are some bad reviews, but my experience was extremely pleasant. I hope customers treat these employees better because they deserve it.

shanaynay

2023-06

I’ve never had a positive experience filling a prescription at any CVS….. But this one is by far the worst! They don’t care how long you are without your medication or if you have a chronic disease. The pharmacists are arrogant and have no compassion for the customers.

ole bombay

2023-05

I had to get my prescription transferred from Walgreens to CVS. CVS called Walgreens to request the transfer. 24 hours later I received a text that the prescription was ready. I picked up my prescription around 8pm. There were two staff members. They were both friendly and willing to assist. I received my prescription and was on my way. So my personal experience was very pleasant.

Crystal Tighe

2024-02

Pharmacy closed early when I really needed my prescription filled. They do this often.

Teresa Smith

2023-10

I went to pick up my daughters breathing treatment today and they were closed bc the pharmacist decided not to come to work today so now my child has to wait till tomorrow to get her meds that she needs today they need to have a back up pharmacist there to fill prescription’s not happy at all will be switching pharmacies asap

B B

2022-05

Your literal purpose is to be a pharmacy. This entails filling prescriptions, prescriptions that never get filled until go there, wait 15-20 minutes in line only to get told 1) it's not ready or 2) they don't have it and it has to be ordered. This is INSPITE of the fact that they have had my script for hours-days. If a script is called in on Monday and I go to pick it up Thursday and you JUST now tell me it needs to be ordered-that's a failure on you as a pharmacy. If I doctor calls in scripts at 1pm and I go there to pick it up at 8pm and it's STILL not ready-EVERY TIME- this is being done on purpose. You are waiting until I go there to pick it up to get it ready which apparently only takes 15 minutes so why wasn't it done say by 2pm? That gives a whole 60 minutes. But no you have days to half days to fill and you don't do it. So now I CONSTANTLY have to waste 45 plus minutes waiting in line, waiting to get filled and then waiting in line again. This has been going on for the 8 months I've lived in this area and good luck getting anyone to answer the phone. And I've tried getting CVS multiple times to text me when my script is done and maybe that would happen if they'd ACTUALLY fill it before I get there 7-72 hours after they have received the script, but because they wait until I get there they don't. I'm done with this "pharmacy."

Elaine MacDonald

2023-05

Pharmacy is ridiculously slow. Have been here several times for one reason or another & have always had to wait a long time at the pharmacy but today took the cake. Scheduled a COVID test, which must be conducted through the drive thru. Spent nearly an hour in the drive thru for a few cars ahead of us before it was our turn. After pulling up to the window, spent another 1/2 hour waiting for the test kits to be handed through the door. Seriously amazed that it took an hour & a half to get test kits handed to us for an appointment scheduled in advance. I won’t be back

Bodacious Butts BBQ

2023-05

Was told my script would be ready yesterday afternoon. It was not, then told it would be done today 11am, it was not now they say I will have to wait until Monday 6pm. What a pathetic way to treat someone who needs their meds. Changing to Mark Cubans Cos Plus drug store. Less expensive as well.

Daniel Ray

2023-05

Don't use. They have no employees basically. I've been on hold now for 38 minutes for the third time in three months due to them messing up my auto refill. Great to be down to one needed pill because you can't get in touch with the pharmacy. I'll update after we see how long it takes for just one person to pick up the phone in the pharmacy. Edit: I ended up being on hold for 1 hour and 23 minutes that day. In comparison, last week I called and they picked up within 3 minutes. Changed from one star three. Still has issues with staffing. It's not the employees' fault. Just so short staffed it backs everything up. Tempt more individual contributors with more pay CVS. You have enough in your coffers for that to happen.

Caity Sherrell

2023-09

CVS is always a great place to get my prescriptions especially with David being the man that always takes care of me! I appreciate you buddy!

DJ/Don Heinz

2022-05

Went to get my pneumonia and flu vaccinations after making an appointment on-line.Even though they Pharmacy team is very busy they were friendly and efficient. I was seen within 5 minutes of my scheduled time.

Crystal Cobbler

2023-05

This is by far the worst Pharmacy I have EVER been to. They need help. Please hire them some help!!. And they are rude!! My prescription has been waiting to be filled since this morning it was supposed to be ready at 2 it is now 7 pm and there 13 calls on hold this sorry!!

Jonathan Laverentz

2023-05

DO NOT USE THIS PHARMACY! I called wondering where my script was. It was ordered on Thursday, still not filled by following Monday! Called and asked to have script transferred, pharmacist told me they could not do it, then HUNG UP ON me!

Jennifer Thompson

2022-05

Drive thru pharmacy...picked up a called in prescription, which was a smooth transaction...BUT they didn't fill one of the prescriptions. I had to call the next day to have it filled. Things were corrected as soon as I mentioned it, but I feel that a pharmacy shouldn't make such a mistake.

Heather Gattis

2021-05

They are a joke! Sit in the drivethru for two and a half hours for them to tell me my prescription that was called in 4 hours before still isn’t ready! And good luck getting anyone on the phone, without it being at least 30 minutes on hold!

Mrs. T

2019-05

They have a habit of contacting my physicians WITHOUT my authorization to refill prescriptions. Then after I ask for the prescription to be returned they continue to send me texts to pick it up. Today was the last straw and I will no longer do business there.

Emily Seifert

2022-05

TJ was very helpful and helped me get knee braces exchanged for a bigger size. I couldn't have been more pleased with her customer service skills. Thank you!

Joey

2023-10

AS A MEDICAL PROFESSIONAL NO ONE SHOULD BE WAITING OVER 48 HRS FOR A REFILL.WHEN ITS CALLED IN THAT DAY.. HIRE MORE STAFF .. I WILL BE CHANGING PHARMACY'S .

Sharon Reynolds

2022-05

Service is SLOW..... Wait in either lines inside or out is ridiculously slow. Better service and management is needed. Will be sure I do not fill as my more prescriptions at this location.