3.6 (37)
2501 W Roosevelt Blvd, Monroe, NC 28110
(704) 283-1506
cvs.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Anna Klimek
2024-03
Waiting time 90 minutes. I was informed to wait 60 minutes, then after 1 hr, lady told me still to wait another 30 minutes because the she did not even start on my prescription. Poor service. No customers, still you need to wait. Horror. After 90 minutes of waiting, another 10 minutes delay because a doctor did not include a number on prescription. So they call the doctor back. After 100 minutes, finally left pharmacy. Guy next to me was there 2hrs.
David Tucker
2024-02
The Pharmacist stepped up and went above and beyond to get my Wife her critical medication when the CVS pharmacy that had already filled it but lost electricity due to a major storm. This could have, literally, been the difference between life and death for my Wife because she is on chemotherapy infusions for severe Systemic Lupus Erythematosis which causes her to have, almost, no immune system. Without this Pharmacist's help my Wife would have had to go to the Emergency Room during a major storm affecting the entire East Coast which would have further overloaded an already overloaded Emergency Room just for an antibiotic pill.
Desiree Brown
2023-06
So grateful for CVS allowing me to set up and help people with their Medicare questions. Everyone is so nice and helpful!
Andrea Bennett
2023-10
Yhanelly phamacy tech absolutely the rudest person to be working in a customer service position. I get customers can be rude also but there are some that aren’t. If you don’t like your job go somewhere else. Work in the back where you don’t have to put up with people. There is a sign that both lanes are open and you blatantly ignored the second line and walked away. You even checked with your mirror to see if anyone was coming or waiting in the first lane. Having a job now is tough but that attitude is disgraceful!
Marsha Bailey
2023-11
First pharmacy that ever independently updated my phone number and address without me asking them to based on prescriptions sent in!! I was shocked and glad. Thanks
Sylence Legacy
2023-05
This pharmacy is MISGUIDED By Pharmacy Management, pharmacist are over paid and under serving our community. PTs are not certified by law, or directed properly by their “Managers” . If you need a job please help them. No one in this store is actually kind and hard working.The females Pharm Manager needs to be fired for communicating with those in need using “Like I said”.Clear everyone out and start over! Whole team is faulty
DeVan Abram
2022-05
Pharmacist (male...not the female. She was very friendly) was rude. I got there at 10 for my 2nd vaccine, and he very harshly told me he wasn't seeing anyone for vaccines until 11. Got it, not starting until 11. ...I told my husband and he returned shortly after 11 and the same Pharmacist told my husband the entire day was by appointment only. My husband said not one person was waiting in the pharmacy area for anything. Got my first dose here and the female Pharmacist was super nice and accommodating.
Krystal Diaz
2023-05
I've been using this pharmacy for well over 20 years. In the last few months, they've had terrible service. A male pharmacy tech couldn't answer a question I had regarding insurance and his response was "I don't know" and raised his shoulders, instead of seeking an answer. Most recently, Tiffany T. faxed a prescription to a pharmacy I have never heard of or used. And now that pharmacy states they don't have it. So essentially, my prescription is lost in limbo because of this pharmacy and pharmacy tech. They just keep telling me I need to call these other pharmacies, which I have been doing over the course of a week. They aren't willing to take responsibility for their mess up.
B Banks
2023-10
Worst cx service ever! Went thru the drive thru yesterday and had to put a pharmacist in her place, if you dnt like ya job get a new 1
Sam Elkazaz
2021-05
I visited on wed. 04/07/21 for a drive through test. I was amazed by the kindness and the professionalism of "Amber Yarrison, hopefully i get the name right. this sweet young lady was above and beyond. she had a lovely smile all the time. she did not mind at all repeating things and explain it with the same enthusiasm. I can't thank you enough for your service and being professional.
kim newland
2022-05
I will never go back. They texted me and said my script was ready. When I called she TASHA said it would be 1 hour. So I waited a hour and then when I got there she said I talk to you myself and told you 2 hours. Omg she argued with me back and forth. She said she was the lead person there. Very unprofessional. The girl Tasha is rude
Jessica Daruszka
2022-05
I want to thank the manager William Sales (hope I spelled it correctly) for his amazing above and beyond customer service! One day I came in and he led me right to what I was looking for and the next day he assisted me so kindly for a mistake on my part. Everytime I go in, he is always so quick and willing to help. Thank you for all you do! And thank you to Hailey for her great customer service as well!
Anthony Aldridge
2021-05
Double check your medication in this store before you leave, I got home and had medication missing, the count was off by half. Called talked with the manager and she said the count was right because she was the one handling my prescription and that's that..I told my doctor what happened and luckliy he sent in half of my prescription to make up for CVS mistake. burns me up cause I had to pay for my missing medication. So thanks CVS for not even bothering to invesagate this issue. I will make sure to never trust this location, got some sketchy bussines going on in this store.
catherine williams
2021-05
Today I got my vaccine here and they did an AMAZING job. Every single person was a true professional, very attentive, and it was very well managed. Great job and thank you!
C T
2019-05
I never used to buy at CVS until I went to this location. I used to like this location, It used to be so much better. But It seems like the guy that used to be the manager is not there anymore. I can really see the deference, their customer service was way better before.
judy shrader
2023-05
Only problem I have is the long wait at drive thru when the COVID test are being made. Sometimes ridiculously long and defeats the drive thru service
Diana Alvarez-Cruz
2021-05
My mom came here to buy Allegra D at the drive thru and by the way we've bought it at the drive thru many times so when she got there someone told her she had to come inside of the store to buy it but she couldn't because me and my baby brother were in the car but they still told her the same thing so we then called customer service and they told us the same thing
Karen , Johnson
2023-07
Excellent choice of feminine products available
Leaanna
2019-05
good place to get my medicine and i also buy cheap milk here sometimes when i dont want to go to a crouded walmart. 👍
Shannon Earp
2019-05
Great Pharmacy and store staff.... Very helpful if needed.
Daniel Ilnitskiy
2022-05
Every time I called, the phone system would drop me before I could speak with anyone.
Ken Shoulteskrs
2018-05
Great service,well managed. Pharmacy is excellent as well.
Greg Gimon
2019-05
Quick and easy getting passport photo. Thanks Sele.
Irish Rivers
2023-05
Great
Gloria Mckechnie
2021-05
Good as usual
eroom moore
2021-05
Friendly staff
Valtued Funkos
2019-05
Friendly staff!!!
| Monday | 8 AM-9 PM |
|---|---|
| Tuesday | 8 AM-9 PM |
| Wednesday | 8 AM-9 PM |
| Thursday | 8 AM-9 PM |
| Friday | 8 AM-9 PM |
| Saturday | 8 AM-9 PM |
| Sunday | 9 AM-9 PM |
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