CVS

Matthew Braswell

2024-04

If I could offer zero stars, I would do so without hesitation, for my latest excursion into the supposed convenience offered by CVS was anything but. Allow me to set the stage of this disastrous narrative, featuring the lackluster performance of one employee: Cody.It was a dreary Thursday afternoon when I ventured into my local CVS, seeking nothing more than a few simple items—a task I presumed would be easy and swift. Little did I know, my shopping list would become a scroll of sorrow, thanks to Cody’s appalling lack of customer service skills.Upon entering, I was greeted by the sight of Cody, who seemed more engrossed in his phone than the looming presence of actual, living customers requiring assistance. His detachment from the reality of retail responsibility was the first of many disappointments.I approached with a question about the location of a specific medication—a simple inquiry that would test the bounds of Cody’s employment. Rather than offering the warm guidance one would expect, Cody’s response was a nonchalant nod toward aisle 7, no eye contact, no semblance of human warmth—just a cold dismissal as if my health needs were a burden too heavy to bear.Venturing alone, as Cody had so unceremoniously suggested, I found myself lost in a labyrinth of over-the-counter remedies. Aisle 7 was a mirage, a false promise as the item I sought was nowhere to be found. I returned to Cody, hoping for a spark of diligence, but was met with an exasperated sigh and a mumbled, "Maybe try aisle 8?" Again, he was wrong.The climax of this tragedy struck at the checkout. Cody, still our protagonist in the saga of service that should not be, rang up my items with the enthusiasm of a sloth in slow motion. His demeanor was not only unhelpful but dipped into the realm of rudeness. Every scanned item seemed a Herculean task, and every interaction was tainted with the stench of indifference.I left CVS not only without my desired purchase but with a heavy heart filled with the despair only poor customer service can bestow. This encounter with Cody was a stark reminder that not all help is helpful, and sometimes, the quest for a simple shopping trip can turn into an epic of unfortunate events.In conclusion, dear readers, should you find yourself at the mercy of Cody at CVS, brace yourselves for a journey of disappointment. Perhaps in another life, Cody might rise to the occasion, but in this one, he serves as a cautionary tale of what customer service should never become.

Kevin Mathis

2024-02

Received text from CVS asking if I wanted to refill a Rx. I answered yes. Reply received that it would be refilled. (Monday) Went Friday to pick it up and they knew nothing about it. Said it would be ready in one hour. My wife was also waiting on 2 RX. Told 1 hour. This was 4PM. Went back at 7PM. Still not ready and said they had no time to fill the prescriptions. I had the impression that's what they were there for. Had called earlier and was on hold for 41 minutes with no answer. When arrived they told me only had 3 people and weren't answering the phone. It is something like this every time I go to this store. The only good service I get is when Brian is there. If he's not there, they should put a closed sign on the door and go home. Sorriest service received is here - Kings Mountain CVS!!!

Mike Coolong

2024-02

I've used CVS in kings mtn over 4 years. Used to get all my presciptions at the same time. Not any more. They always mess them up. I picked up 2 of my prescriptions Monday. They told me they were working on the other. 4 days later no texts. App no longer shows they were working on it. Called them for them to tell me they don't have enough pills to fill it. For someone needing heart meds this is unacceptable. Girls that answer the phone are cold and uncaring. I'd fire them all

kelly black

2024-04

I’ve been going to this location quite some time now and for the past 5 or 6 months I’ve had the best experience when picking up my medicine. First, I would love to recognize Shafira (spelled incorrectly) and Tasha (spelled incorrectly) that works the drive-thru window! They give the best customer service, every time I’m there they are the same, they treat you with respect and never show any aggravation. I am lucky to encounter with such great ppl knowing that jobs aren’t easy when dealing with numerous of ppl each day. Job well done ladies, thanks for always having such great customer service.

Audrey Pheagin

2024-02

This use to be a very friendly place until Cody, Brian and Mark left. One girl would not give me the girls name that was yelling at me in the pharmacy. I found her on FB and reported her to corporate office! Yelling at me in front of customers because I did not understand something. Well she thought I was dumb but showed her I was smart enough to call corporate and they filed the case. The district manager never called me. Just shows how much that place thinks about there customers. My son changed pharmacies too because of their attitudes on the phone, drive thru and inside. So disrespectful!!!! I’m planning on changing too. Other customers have had this happen to them so it’s not just me!

Ron n Adelle Cloutier

2024-01

After waiting in the drive through line for about an hour, my turn came and I pulled up to this.ARE YOU KIDDING ME!My spouse who the meds we were there to get, actually went inside while I waited.... Just in case.I can only imagine how angry the two cars behind me were.ABSOLUTELY PATHETIC CUSTOMER CARENON-EXISTENT.We will definitely be switching pharmacies.Update.I had time to pay the review before someone even acknowledged I was there to tell me they had to shut it down because they "don't have enough people to run it".So apparently this store and pharmacy management don't care about customers' time. In my humble opinion, neither do they know how to schedule labor OR post signage BEFORE customers waste their time.

Joe Kisiah

2024-02

Unfortunately insurance makes us use cvs. Been trying since Friday to get blood pressure meds. Blood pressure 180 over 110 I stayed on hold 45 minutes today (Monday) shortly after my wife spent another 45 minutes on hold still have not spoken with a person. Head throbbing eye twitching it’s nice to know your local pharmacy has our back. Or maybe they are getting kick backs from the funeral home .

Tammy Hamby

2024-03

The new manager in pharmacy is very rude!!! Been with this pharmacy over 20 years and never had issues and was always treated kind. This new lady is awful! Very rude and talks over you like you’re not even there. She doesn’t belong in this type of customer care !

Rose Gibson

2024-01

Absolutely horrible customer service. Pharmacy refuses to answer the phones. Have been on hold for last several days for over 40 minutes at a time and still no answer. Trying to get prescriptions transferred due to insurance change and neither myself or new pharmacy can speak to them. They hold your medicine hostage! Avoid this CVS if possible.

Garrett Pack

2024-05

Refuses to answer the phone after calling all day and being left on hold for 40 mins at a time. Every other cvs picks up within 30 seconds

Candice Daneese'

2024-04

This has to be the sorriest pharmacy I have ever been to. You receive text messages saying prescriptions are ready and they are not. You sit in line forever. They can never find prescriptions.

Nathan Stewart

2023-12

Used to somewhat be a good pharmacy but now it’s like all different staff/employees and completely went DOWNHILL… I do NOT recommend at all!!!!!(Employees are terrible *NOW not sure why)

Aundrea Blacc

2023-05

Absolutely ecstatic that Cody is back and better, he’s the new Store Manager! The environment feels so much better in this place and the store looks so much cleaner and stocked! Whomever got him back here, Good Job! I love my CVS Kings Mountain!

April Williams

2023-05

Not very happy with them. The pharmacy is refusing to answer the phone. I have called several times and have been placed on hold for approximately 30 minutes. And I still haven't spoken with anyone yet. Do not recommend this pharmacy

Maryann Mazur

2023-05

I have always experienced great customer service at this store. From the pharmacist, Brian, & his staff as well as the front store staff. Cody is always friendly & helpful. I appreciate them!

Heath N

2022-05

Seriously about to switch somewhere else, been a customer here for 20 years as well. Takes them 2 days to fill your medicine that was sent in the day before, and even that won't get filled if u don't call because they lollygag and do nothing. the staff is getting even worse and rude. Take my advice, go somewhere else. Too many competing pharmacies around there to go through this headache

Tammy Rivera

2018-05

I have always had trouble out of CVS. Bessemer City and Kings Mountain both do not have very high standards when it comes to manners or customer satisfaction! The ladies in the pharmacy are rude and exhibit negative behavior. They never have the medicine we need! Kings Mountain refused to sell me needles for my 7 year old daughter, even though they have a prescription for her medication on file. I was just treated as if I was a junkie looking for a fix! I will be relocating all of our business somewhere else!

Gwendolyn B.Gaines

2023-11

I had to pick up my prescriptions.I went to the drive through line.

Jason Windangle

2021-05

This store has nearly the slowest and poorest customer service possible. I wouldn’t even give one star if that was an option. I waited over an hour and a half past my appointment time with the pharmacy and I finally gave up when they closed for lunch. Sadly, this seems to be what everyone else has experienced too because many people continued to endure the long wait, apparently not having any better options. Don’t waste your time here.

James Adair

2018-05

Not very helpful. I had a manufacturer's coupon for a prescription and they said it was not good. I went to Walmart Neighborhood Market and they ran the coupon and, lo and behold, it was good. I will not be back to CVS. I did not feel like arguing with the woman behind the counter at CVS!

Krystal DeBruler

2023-07

Friendly staff. Had to hunt down someone that works the front register after waiting several minutes and line forming but other than that never had any other issues

Robin Petti

2023-05

I have been in this CVS numerous times and not 1 time didn’t I get a bad attitude but today the lady had to tell me if my package is more than 39lbs I couldnt drop it off there when did UPS decide what weight packages can be dropped off at a drop off location and the package didn’t weigh any more than maybe 20lbs and what difference did it make she didn’t have to pick it up oh that’s right WOULDNT want to work to hard

Courtney Shepard

2017-05

TERRIBLE customer service and TERRIBLE phone etiquette. They did not provide their names when I called for assistance. The first 2 times I called, woman answered and hung up! The 3rd time I called, I told the other woman that answered about the issues I had and she completely ignored me!! If they had provided their names, I would definitely file a complaint with corporate.

Rebecca Adams

2018-05

Super fast, very friendly! Brian, the pharmacist, was helpful and polite. Great experience at this CVS!

Miranda Katherine Sanchez

2021-05

Well educate people ! nice staff .. Best managers !! friendly and kind ! great experiences shopping in CVS! is why I visit them many times as possible!! ❤

Peter Kwok

2023-05

Excellent customer service both times that we needed prescription for our grandchildren.

Mike G

2023-06

Jamie in the pharmacy has always been extremely helpful and professional.

Candice Benton

2018-05

Very unorganized. One Pharmacist called to tell me they were working on a RX and when I called back to check a different Pharmacist tells me they never reached the RX . Need to get it together

Marie Jackson

2017-05

I love our Kings Mountain CVS. Open til 9pm helps working family & prescriptions are filled in a timely manner

Alisha Jenkins

2020-05

Regular clerks are friendly, but staff in pharmacy need a prescription of their own.