Walgreens

Rancel Ruana

2024-03

I arrived for a scheduled Flu test appointment, only to be informed that all their Flu/Covid tests were expired. It’s utterly irresponsible to accept appointments without ensuring the availability of valid tests. What’s worse, there was no prior communication about this significant oversight. This lapse in basic responsibility and customer service is unacceptable, especially in healthcare. Potential clients should be wary of depending on a store that fails to meet such fundamental expectations.

Salah Omar

2024-04

The best and respectful lady pharmacist everMany thanks 🙏 to her.

Daphne Oliver

2023-11

I'm not sure what's happening at this Broad Street Walgreens Pharmacy however when they first took over from Rite Aid and became Walgreens the store was perfect organized great customer service everything going very well in the last 6 months everything has drifted away medication not in stock they do not follow up with you to let you know that your meds are available or if it's going to take days they just tell you that your prescription is not ready yet without giving you a time frame as to when it's going to be ready they just tell you that we don't have your medication and then and then they literally asked me to call of the pharmacies to see if my medication will be available at other pharmacies and I'm like but isn't that your job so I guess I'll currently be looking for a new pharmacist CVS or Walmart here I come.

Rebecca Gonzales

2023-05

Part of providing medications and vaccines is good customer service, which is lacking here. This location is better than the Fayetteville St location but that is not saying much. My experience with this store/pharmacy: slow and unfriendly. And when you complain, they apologize but also blame you. Which is not an apology. I remedied the problem and transferred my business elsewhere.

Donovan Tyson

2022-05

Got off work, picked up my prescription right before they closed, went straight home (8 minutes away) to take the medication and noticed the fluid was cloudy instead of clear. Went back the next morning to hopefully get a new batch, but the pharmacist couldn't be located at that time for whatever reason. I called the store later that day and they requested I come in, so the very next chance I got, I came back to get my situation handled and I was informed that they were unable to assist me because I had no proof the medication was faulty when I left the store. To that, I asked if they expected all customers to unbox and inspect, in my case, all 9 boxes of their prescriptions before getting out of line? I proceeded to mention that it didnt seem like a fair requirement, but that i would 100% do that from now on if that is what it would take. The person that assisted me when I came back the first time to get the situation handled did remember me and vouched that I had been back and tried to contact them multiple time, but his boss, Lena, said that wasn't enough: I would have to pay for more medication even though the faulty one I presented to her was still unopened and had been unable to be used since the evening I picked it up from them. Along with the fact that I had been unable to receive assistance from someone that wasn't a tech until today; this is now my third time trying to get this medicine my body NEEDS. I asked if I could speak to a higher up and she curtly denied there being anyone else I could speak to or there being any number I could call for further assistance.My issue isn't 100% about the policy. My issue MAINLY lies with, one, the lack of empathy used by the pharmacist who just seemed to want me out of her line, claiming I must have mishandled the product when only 1/9 boxes were faulty, though they were all in the same bag.This isnt the same as getting the wrong sandwhich in a fast food line: this is a medication that fosters my quality of life, but the situation was not treated as such. I just wanted to be treated like my situation mattered. Two, the lack of solutions that didn't include me paying TWICE for a medication that was sold to me in a condition that made it unsafe to be used, especially when said item was returned to them still unopened.I understand that there are rules in place for reason, but I also feel like I shouldn't have to suffer just because I did not think to check my medication before leaving the store.

Ma Lu

2020-05

The place is very organized, the pharmacy waiting time is less than 5 minutes. I went to get my prescription but they did not have any in stock, so they told me I would get it the next day. Next day came and they called to tell me the prescription was delayed but the caller told me she was going to call the other pharmacies to see if they had it in stock. Sure enough there was one and she send my prescription to ensure I would get it that day. So I want to thank you M(r)s. Holly for helping me!

Rashida KingLLTRA

2022-05

Kayia was so helpful. I Really appreciate her courtesy towards me. I also appreciate her patience with me as I shop with my toddler who kept crying. Thank you so much. I hope I spelled your name right

Beverly Medina

2023-11

What kind of drugstore has an employees only bathroom?? I'm having medical issues and need to pee.

Willard Grant

2014-05

The store manager made my day! I arrived this morning just before the 8:00 am opening time needing school supplies for my granddaughter who was due for the first day of school at 8:30 am. The store opened a few minutes early and the manager gathered the required items. I arrived at school on time with a happy and prepared student!

Bridget Bell

2019-05

I have been continually frustrated with this pharmacy over the past few months. I'm not sure if it's because of the change from Riteaid to Walgreens, but the last two times I've tried to fill prescriptions, I've had issues. Twice I've been told my insurance wouldn't cover my refill because I was trying to refill it too soon (but I was out of medication). I've also been told my prescription was transferred to Ohio. I filled the prescription once in Ohio in February, and have since filled the prescription several times at this location. However, I was told I'd have to wait until the pharmacist could call the pharmacy in Ohio. This happened after I called in the prescription the day before and provided a written script from a doctor for the second medication. Long story short, I dropped off two prescriptions, came in the next day to pick them up, and left with neither because they hadn't been filled, and I had not been contacted about the issues in advance. The sales associates are always polite, so my complaint is more with the pharmacy as a whole and not with individual associates.

Jasmine B.

2021-05

Went there May 6th just left a couple hours ago and the sales person or customer rep wasn’t friendly at all she seems she had a rough day but I just got off work and wanted just medicine. She scanned my stuff and didn’t offer me a bag like how am I gonna carry 5 thing I only have to hands came for medicine a drink and toilet paper and she didn’t offer me a bag she just said ‘have a good one, next in line’ wasn’t friendly will never go there again.

Kristen Cogswell

2021-05

Hours were significantly reduced and the pharmacy is no longer open on weekends. The staff is often rude and condescending. Their current posted pharmacy closing time of 7:00pm is incorrect. The pharmacy can close down before 7 without warning if their cash registers get picked up early. NOT recommended as a primary pharmacy.

Ericka Colette

2022-05

I’m very very frustrated that they are closed weekends, I had a script sent there Saturday because I didn’t know, but was going out of town Sunday, it’s a controlled substance so I couldn’t transfer it so now I’m having to wait till FRIDAY when I’m back in NC to get it!! I’m choosing a different pharmacy because I’m so done with this closing on weekends BS.

Danielle Gordon

2019-05

One of the best pharmacies in Durham. They typically have all medications stocked, and if they don't they order it quickly for you. Also location is perfectly by Duke.

Rachel

2021-05

Shatandra was hugely kind and helpful with my photo printing! Very thankful!

119precious

2022-05

Awesome place to shop. The staff is very articulate. Will shop again

Keisha Bolden

2023-09

The staff is very nice and helpful

Devin Ross

2021-05

Have had issues with the pharmacy with the last two pickups. Avoid!

Hliu C.Q.

2021-05

This is the worst Walgreens in Durham. The staff and store manager are extremely rude and condescending. Avoid this one!

T

2022-05

Being solicited in the parking lot by the specific people there borders confrontational

Yuriy Yatsiv

2016-05

Great and helful staff. Didn't have any issues with them

Hip Hop

2021-05

It was good everyone had masks

S Hawks

2019-05

Liked it better when it was a Rite Aid.

Edward Sawey

2019-05

Did not have distilled water

Erin Gleason

2022-05

nobody talked to me and it was awesome

Adam Honeybrook

2017-05

Fantastic pharmacists!