Creature Comforts Pet Resort

Jennifer Tsagaratos (FlyingJenn)

2023-05

Boarded my pups and cat here for two different stays and I have nothing but good things to say. They were nice and polite when checking in and made sure to give me a detailed verbal report in addition to their report cards when checking out. I opted for pictures on one of their stays and to be honest it’s one of my favorite pictures of them. For anyone interested I had both of my pups in the same classic run with no issues!

Bethany Halbreich

2024-04

If you love your dog dearly and want he or she to continue feeling loved while you’re away, do not leave your dog here. If I could leave 0 stars, I would.We have the sweetest senior dog in the universe and our usual kennel (Joyful dog - highly recommend) had no room, so we decided to try this place out. We had high hopes, but there were red flags from the get go.First off, if you’d like your dog to board during the day so he or she is not stuck in a room all alone while you’re away, you need to bring your dog in for an evaluation.A note about these evals: They are by appointment-only and only happen during certain windows. We were never informed of these exact details, so we called ahead (after we reserved for our dog’s stay) to ask if we could come for a tour and bring our dog in. They said sure. We got there and were greeted (in a very cold way) by a woman at the desk who insisted that they couldn’t do the eval at that time because it wasn’t during a scheduled window (even though no one told us this when we called). The man who usually does the evals was standing there and told her he could do it then / no problem. She refused to allow it.Anyway, our dog eventually did the eval and apparently failed twice because “he was staring at the door the entire time and showed no interest in other dogs”. However, there were several problems here: 1) There was zero interaction with our dog before so coldly grabbing his leash and taking him in for the test (dogs have feelings and know when to feel uncomfortable), 2) they left him on his leash the entire time in the room while the other dogs were free, 3) he had no time to warm up prior and caused no harm. Our dog has stayed at Joyful dog for many days (as well as other kennels) extremely successfully. He loves playing with other dogs and knows when he should feel comfortable.We were set to be gone for 10 days, and 10 days is a LONG time for a dog to go without real interaction.The dogs have their own rooms but, in the end, if your dog isn’t getting any play time or interaction, it’s just a jail cell.Each room has a video camera, but our room’s didn’t work for the first few days. Once we were finally able to get someone to fix it (which was very hard.. there’s a young girl who works the desk who’s very defensive and confrontational), we watched our dog frequently. He was in the same position curled up in a corner for hours on end. It was pretty sad, and clearly solitary confinement.We called incredibly concerned, and the rude woman at the desk blamed it on our dog and the fact that he failed the temperament test. If your dog isn’t boarding during the day, and you still want your dog to have some interaction with other humans, this place charges for every minute. However, because our dog was clearly depressed (this was the longest he’s gone with no love), we opted to try this out twice even though it was something like $20 for 15 minutes of human time.We ultimately contacted Joyful Dog, and they said they now had room to take our dog. The story upset them as they know our dog well and couldn’t imagine he would “fail” a test that would allow him to spend time with other dogs (he is THE easiest, kindest, good-natured dog). They had heard similar stories about the coldness and ambivalence of some of the staff at this place. Joyful Dog went above and beyond, and immediately rescued our dog while we were away.Even though our dog only stayed here for around 4 days, creature comforts insisted on charging us the full amount - for all 10 days - which, mind you, is not cheap (especially as this is a “luxury” pet resort).Afterwards, we received a personal email that said something like “We hope your dog enjoyed his experience! It was such a pleasure having him!” Once the owner (who, although absent from this experience, I’ve heard good things about) heard, I’m sure they took every step they could to cover themselves.Although we won’t be taking this case to small claims court because it’s not worth the effort, we are certainly reporting the experience to the BBB.

jenine warner

2024-01

Went to see about boarding my cat here a few months ago and I didn't like what I seen. The dogs and cats are in the same back room just different parts however they can hear one another, they only feed cats at 6am and again at 5pm. They don't leave food or water down all day, they only have kitty condos with no ventilation as it's glass doors or small tiny cages like they use for pet adoptions. On top of they don't play with the kitties or brush them. I'd never trust creature comforts with my cat as long as I and my cat live. This is directed at the town of tonawanda creature comforts pet resort. Trust me owners take your cats elsewhere. I will stick by my word as it's the truth. I urge everyone to check out their cat boarding rooms and see how small the regular cages are(they look like cages for animals that are up for adoption) and the suites are glass doors with just a bed and water bowl. They only give food at 6am and 5pm. They only feed your cat the food you pack to your feeding schedule if advised and socializing costs extra. To board 10 days is over $600. So because they tend to try to dismiss the truth. I urge everyone else who owns cats to check out this location and see for yourself (town of tonawanda location). My advice is for everyone to look and board your cats elsewhere. My opinion is final and I'll never board here. I will never reconsider my opinion on this facility.

Serena ponce

2023-05

Resort?? Really?? My friend very recently had her beautiful, sweetest, happy, young, Healthy!! baby girl there for a week while they were away. When they returned and picked her up, she was disoriented, dehydrated, skinny and next day realized how sick she was. Took her to emergency hospital right away and was told they didn’t know if she was going to make it or not. Had to keep her on an IV. Doing everything they could, extremely sad, she died!!! 😭. And this business remains open!!!! 😡 She has before and after pictures, it’s clear that she did not come out the way she went in. And went from healthy, active, happy, to dying from staying here. The one star is only bc I had to put something. This place deserves no stars and a law suit!!! The pain is so real for everyone especially for their daughter who is constantly crying!! So heartbreaking!! 😭… Before & after pics (wish I can post videos so you really can see)…..UPDATE: Do not try to dismiss this review. So nobody recognizes this 8 month, active, healthy dog with pretty blue eyes, that was just there? Nobody remembers neglecting her? Contact the owner of this beautiful baby girl whose been trying to contact you with no return calls!!

Cheryl Greene

2024-01

We use them for both daycare and boarding. Our dog, Libby, loves going here and has always been well taken care of. The staff is friendly and loves animals.

Angela Willmeno

2023-10

We drove from Missouri heading to Maine, and we visited New York and left our dog there for seven days. They took really good care of her, She had a nice room, and the staff were personable when I called or any dealings with them. I like that they have 24/7 staffing because I won't leave my dog anywhere that doesn't.

Dom Lovings

2021-05

They are great with my dog. She was able to play with other dogs no problem at daycare. They answered my questions when I called with no issues. The grooming service was exceptional after her stay. She came back smelling great and looking great.

Elaine Donnelly

2023-10

Our dog recently stayed at Creature Comforts on Ensminger for the first time while we were away for ten days and he did very well (slightly anxious dog). He was happy to see us, and was clearly well looked after. The facilities are clean, the staff are great and we will be using Creature Comforts again without hesitation.

Cristi Wedgwood

2023-09

If I could zero stars I would. I have 2 golden retrievers that we boarded here due to our typical spot being full. I was told they could do daycare during their stay. They waited to evaluate the puppy who’s 1 year old and has done daycare and boarding with no issues before until after drop off. Unclear why but they did not pass him. They then locked him and my 10 year old golden in the suite we paid extra for and rarely took them out. I called to question and they said they would re-evaluate him but didn’t and no one called me back. Then they removed the bed from the suite, I called to ask why and they said he was biting i, likely from not getting enough exercise/play. We ended up shortening our trip and picking them up early due to neglect. The then charged me for the day we didn’t stay. I paid it so I could get my dogs back but what horrible customer service. Never board here!

Samantha (Sam)

2019-05

I bring all 3 of my dogs here for daycare and they absolutely love it! Staff is very friendly and the facility itself is very clean. They offer a bunch of services (I have yet to try more)! My pups get excited as soon as we pull up to the facility and not to mention how pooped they are after daycare! I have had to board one time over the summer, staff is very patient with me for calling non stop for updates on my pet! The owner and staff genuinely love all pets entering the building! I feel comfortable leaving my pets here for daycare and boarding because I know they're in good care! Highly recommended!

Madison Owens

2023-07

My dog was only here for 4 days (boarding), and came home with bruises and open sores all over her body. The only interaction they get during boarding is with employees, so there's no chance of it being from other dogs. In that same visit I was supposed to receive photos of her, never did. When I called to check on her (5 times and a voicemail) they never got back to me. This is the only review I have ever left online as I don't wish to come off too entitled. But this, this is not okay. Don't bring your fur babies here!! They deserve to be treated well, and you deserve to feel comfortable leaving your pet in their care.I am unable to respond to their reply. However, I will say that my dog has documents from the vet a few weeks prior to her stay because of her allergies. It clearly states the allergies are making her eyes puffy and her nose runny. Not marked with bloody sores around her limbs. Don't "bruises" me. I showed you photos in a private email where you once again took zero accountability. As all of your responses show, your ego is easily bruised and you are unwilling to come forward.

ZED DEAD

2023-08

I have been bringing my dogs here (Tonawanda location) for years. Over the years it has gotten progressively worse. Last year they could not locate some of the common items i had packed for the dogs. This year, i picked them up and they came home with kennel cough... awesome. They both do have they vaccination as it's required. No adults anywhere in this place as it's run by a bunch of rude kids. Oh, and they jacked the prices up on top of poor service. If you're looking for a boarding place, you may want to shop elsewhere.

Christy West

2024-01

Our fur babies love it here!!

Tia Suto

2022-05

No one locally trims long fur Guinea Pigs.. My Butterscotch has long fur that gets in his private area.. They were amazing cleaning him up..

Cathy Skora

2023-05

Great care. Feel very comfortable leaving my baby in their care.The above review was for daycare, boarding is another story.. The direct care staff taking care of our dog is fantastic, upper management not so much. I appreciate and respect the direct care staff who in spite of very unprofessional upper management still do a fantastic job.

Christopher Ratka

2023-08

My dogs survived. However several things of note:-you need to be an engineer to work their camera system which even after speaking with someone there it didn’t work.-the dogs upon coming home drank water like they’ve never seen it before.-the upselling, while appreciated to remind us, is a bit too persistent. That’s when I knew I was in trouble.-and the final most frustrating thing with this place is the pickup and extra charge. We booked one night. Drop off at 1030am and they told us the only available pickup was 1. Ok sounds fair if that works for them. But they neglect to tell you that’s going to cost you a whole extra night. So charged for 2 nights despite picking them up within 27 hours and them saying it was their only pickup. Learn to pro-rate at the very least. Total cost was over $220.14 for one night for two dogs in the premier suite.

Anthony Cangianiello

2024-02

Truly a great place. I know my dog is in dog hands every time I leave her with Creature Comforts.

Jennifer Rondon

2023-05

My dogs had a great experience for the week they were at creature comfort! They stayed together in a suite with a camera that I could check in on them... they were definitely taken out regularly. Anytime I called to check in staff was great! I never felt like it was an inconvenience for them to check with other staff members how things were going for my furbabies ❤️ after their week stay they had bath and nail trim there and smelled fabulous coming home... we will definitely return 🐾Thank you! ❤️ Maple and Maia

Nancy Eckert

2024-04

Haven't been there for a while but i have used them in the past great experience

Lyn C

2022-05

I left my two dogs there for one week and the staff was wonderful. The rooms are very nice and clean and clean and they take great care of pets. It's also very nice that there is a camera in the room and you are able to see your pet at any time. Also, there is someone there 24 hours a day with the animals so that they are not alone. The only thing that I can say that I did not like was that someone does not answer the phone 24 hours. Other than that, my babies were very, very well cared for. I highly recommend Creature Comforts!

Vita Parker

2022-05

My dog died that nite after picking him up from boarding..he could barely walk....He walked into boarding for a week..had to be carried out...when I picked him up...

Tabby Heckman.

2023-08

I feel so safe leaving my puppy here for day care and boarding! They’re really great with communication and offer a ton of options for my puppy during his stays!

Michele Messina

2020-05

I was reading the reviews on here and had to comment especially for the ones rated with “1” star. I take my beloved Sadie to this location and couldn’t have been happier with the service. Last year was the first time we have ever boarded her over night. It was very nerve wracking because she’s 11 and never experienced being away from her family. I was able to watch the cameras when needed and confirmed staff Were loving and taking care of her. She had a wonderful time. There were times I was running late for pick up, but out of courtesy notified the staff and they were extremely accommodating. Communication is key. I also noticed my dog was dirty and needed a bath, but isn’t that typical at a dog day care? Also, they do have large yards to play and her room with nice expensive epoxy flooring which was perfect. She had a small bed and was comfortable. I drive 40 minutes to take my dog to this location and love how well they treat our baby. Thank you to all the staff, you do an incredible job and we appreciate your services. Have a great day.

Cara

2023-05

Brought my pup here due to recommendations and not satisfied. We did a a trial overnight here and because our pup didn’t pass the temperament test so she was stuck only being able to do boarding. I agree with other negative reviews, if you’re dog is here for *just boarding* they will probably hate it. I saw 1 of the 5 “walks” they did on the camera and she was gone for barely a couple minutes. Given she was dropped off at 9 am on a Saturday and planned to pick up on 12 pm on Sunday, we opted for the 1-on-1 time and when I got there the staff were joking that 1-on-1 time is simply letting the dog hang out with the front desk people… I paid extra money for my dog to have this “extra interaction” because she wouldn’t be able to do day care and I don’t think what this place is offering is worth the money, especially when it looks like they do the bare minimum. The other thing I didn’t like is that they took all her toys and stuff away from her the night before in anticipation of being picked up at NOON the next day. Accordingly, she sat in her kennel from dinner time Saturday evening until Sunday at noon with *nothing* to do. Their excuse was because they have multiple pickups and “don’t have time” to pick up toys/personal items at pick up. In my opinion, if that’s the excuse, then hire more people or come up with some sort of compromise (e.g., leave one toy even). The pups shouldn’t be left with literally no simulation for 12+ hours… Our dog will be okay, but she was definitely affected when she got home by the lack of decent human interaction beyond a handful of couple minute walks at this place.Basically… I do not recommend this place if your pup is only able to be boarded at this place (if they can’t do day care, they will sit in their kennel all day besides a handful of a couple minute bathroom breaks unless you want to pay $$ for 20 minute “1-on-1” sessions).

Lindsay Marie

2023-05

I dropped my dog off for a long weekend, because my usual space spot (which is -a 40 minute drive away) was booked up. I gave it a chance because it’s 5 minutes from my house. I will never go back and **urge everyone** reading this too look elsewhere. Without taking into account the paperwork and outrageous prices and upselling on things that are free at other locations, it was a nightmare. The first red flag was the horrible customer service. The second … they “lost my reservation” even though I called and emailed ahead of time and provided all the appropriate documents, forcing me pay for a more expensive room. Then, while waiting inline I heard an employee joke about not feeding the dogs. I took it as a joke…boy was I wrong. When I picked up my dog she was visibly scared and anxious to leave, running out the door. I picked her up in the late afternoon and she ran outside and immediately went to the bathroom , as if she had not been outside all day.After I got her home she didn’t go to the bathroom for days, she clearly had not been fed. She was anxious for days, which is very unlike her. They are so unorganized (I went home without some her her toes, but with toys that where not hers!) They clearly care more about filling rooms then they do about the well being of the animals. I could go on but it’s all too upsetting. I will never take her here ever again!!!

susan brown

2022-05

I have been taking my 3 beagles to Creature Comforts for approximately 5 years. I have never had a problem, staff always professional and no problems with my dogs. I recently had to cancel a reservation for a two day stay this week and another 5 day stay in July. We had a death in the family canceling a family reunion and a camping trip. When I asked to be refunded my 2 50.00 deposits because we could use the money due to having to go to Florida for family death. This company refused to refund my money saying they don't refund they hold for future credit I begged and pleaded to have my refund given back and owner just refused. Even after I told them I'll never use their service again, they won't give me back my money.

Angelica Cyna

2023-05

Dropped my dog Rex off for his first time boarding and he had a great time! He was exhausted from daycare that he slept the next 2 days! The staff was great and were able to give me updates when I called to check up on him!

Kelly McCoy

2023-05

Unfortunately, after this last stay, I have to revise my review.I dropped my dog off on a Thursday evening for a stay through Monday evening. It didn't start out great - the person who checked me in wasn't very pleasant, and chastised me and a worker when I stopped to pet a pup that came wagging up to me (If he needed to be talked to, it shouldn't have been in front of me). She didn't look in the bag to see what I brought, didn't count the # of food bags I sent.I asked to have him bathed, and told her that he'd never needed his nails clipped, but that there was 1 nail on each paw that could use a trim. I told her I didn't know how he'd react. She said "if we can't do it, we won't do it". Fair enough.I also asked for half days of daycare - in the afternoon only, as he prefers to sleep in the morning and can be crabby with other dogs in the morning. I left and got on the road.About 1,5 or so hours later, I received a call. It was the young man who sets up the daycare. He informed me that my dog was previously kicked out of daycare during his previous stay for following other dogs. I asked if he bit then, he said no, but he wouldn't leave them alone and was spending most of daycare in a crate. He offered 1:1 sessions instead, and I asked that he gets a cpl hours of activity. I was then told that a 1:1session is ONLY 20 MINS. So, for who knows how long during his 12 day stay last time, he got only 20 ml ins of activity per day!!!So I asked for multiple 1:1s, and asked that he gets walked. I was then informed that they can only walk them in the yard they go potty in. My blood was boiling. I asked that he gets as much activity as possible and ended the call.When I picked him up, I asked the staff to have the owner call me. I received a text the next day from staff, telling me that the owner was unavailable but could they help.I said i'd wait for Emily to be available.That was last week. Still no call.So disappointed.

Veronica S

2023-05

I went in for a visit when I was deciding on kenneling my cat and was pretty unimpressed. The cat room is fairly small and seemed dim. There are four or five large condos with cat trees and then some small cage kennels. I asked if the cats are given time out to socialize with someone and the lady who showed me the room said there was an extra charge for my cat to be given attention (I think it was $20 for 15 minutes or the flip. And I assume that's daily). So it sounds like if you choose the cheaper option your cat just sits in a cage all day and the only attention they get is feeding and litter change. The webcam service is only for the large condos. The fish tank is only really in front of one of the large condos so I don't think a cat in the corner condo would even really notice it and the caged cats don't see it at all. Website mentions meals under amenities like it's included in the price but you're expected to bring your own pre-portioned food (their food has a charge per day. That's fine, but the site seems to imply that food is included).As far as I can tell the only pictures from the Tonawanda location are as labeled on the bottom of the boarding page (one is of the condo, one is of a standard kennel) and they're closeups so you can't see the rest of the room. I guess the other photos and general description are for the Angola location. Maybe that's where the cat tree is where cats are supposedly let out to play daily, per the website.I decided against boarding my cat here. The location on a whole is very nice and it is probably great for dogs, but cats feel like an afterthought where they get a concrete room and the bare minimum. Honestly, I've seen adoption cat rooms in pet stores that looked more comfortable in about as much space.Their pick-up/drop-off and cancellation policies are also more complicated than other places that just have you pick-up/drop-off anytime during lobby hours and have a 24 hour cancellation notice period.I don't doubt the people here care for the animals, and the woman who showed me the cat space was very nice, but I left this location not being comfortable with the idea of my cat being here for the time I needed to board her.

Alissa Ganci

2023-05

This is the only place my dog will allow someone to cut his nails! Love to board my dogs here, too.