USMANTIS

peecat

2022-05

I actually think that this is a very professional business that gives you what you pay for. I have bought from usmantis 2 times, each order including objects and insects. I received all the insects in perfect condition, along with all the care products. The terrarium I bought the first time was very nice and kept my mantis perfectly. Just today I received my order of gigantea stick bugs and couldn’t be happier! I have never sent an email to the store owner, but I have gotten shipment updates through email. PLEASE KEEP IN MIND THAT THE SHIPPING OPTION YOU CHOOSE IS A CRUCIAL PART IN HOW YOU RECEIVE YOUR PURCHASE, ALIVE OR DEAD!! I have gotten everything in a timely manner, alive and well. I don’t know where the negative reviews came from because I’ve had a completely opposite experience.

Angela B

2023-05

Had a good experience with Craig in ordering my new Spiny Flower mantis & fruit fly culture. I live locally so I was able to pick the order up. This is my second order with this company. The first was through ebay for ooths. I haven't had any issues. Response time was fast, even during the holiday season. I will continue to support this local small business. Thanks again Craig!

Seven Of Twelve

2023-08

After reading the reviews I have found its the typical "American way" I want it NOW!!! This is how I want it and if I don't get it exactly the way I want it I'm going to beep moan and complain utill I get it for free!! If I don't get a response as soon as I snap my figures because god forbid people have a life outside of work..... people need to chill and ALWAYS TREAT PEOPLE WITH LOVE AND PATIENTS. ❤️That said after purchasing a kung fu orchid for my son, I am beyond pleased with these guys. They have responded fast to all my questions and the little thing arrived alive. Got some live fruit flys from my local pet store and she is thriving beautifully. I will be buying a full clean up crew Echo system from USmantis after typing this email. Thank you guys. I'm officially a supporting "understanding" human being! 😉

Isabella Walker

2024-02

DONT BUY FROM HERE PLEASE! The guy that runs this is a complete scammer. Do not buy anything unless you want dead mantises and dead ooths. I ordered two ooths and both came dead and after many emails he refuses to answer me. He is overpriced and overall service sucks. Please don’t support someone like this.

Jason Shaw

2024-02

My experience with this company has been impressive. The selection and care to shipping our top-notch.Additionally, some of these poor reviews, due to “Mother Nature” are pretty unfair.

Kyle Bice

2022-05

Absolutely horrible. Was slow to ship, and to respond to my emails about the delayed shipping. Told me it would go out the next day, it didn't go out for over a week later, and it took me emailing them multiple times- including the last couple emails when I REQUESTED A CANCELLATION AND REFUND, which they IGNORED and sent me the products anyway. The blue bottle spikes arrived completely dead. I sent an email requesting that if they're going to send me stuff I no longer want anyway, give me a refund for the flies which arrived dead, which they ignored. They do not care about the customers time or satisfaction, they only care about your money. Don't use them

john dallaris

2024-02

The money was withdrawn and I saw the label printed I was looking for an order status and never got anything so disputed the charges. Other places provided a status I’ll go back to them

ashley brauer

2023-11

Terrible customer service- it took 5 emails, 1 phone call & 4 months to receive our order.Paid the extra for one day shipping & when it did finally ship, it was “priority” shipping & took a week to get here.Do not recommend at all 🙊

Jared Zheng

2023-12

Recently purchased an orchid mantis from US Mantis, but was deeply disappointed with both the product and the customer service. The mantis arrived with clear signs of illness, including a black tip on its abdomen, and sadly passed away within a day despite my best care. I reached out to the company immediately for a resolution, but my concerns were met with complete silence. The primary issue with the mantis and the lack of customer service response is unacceptable.

Atenas Castillo

2023-12

I never got what i paid for and never responded to several emails. Whats the purpose of offering live arrival guarantee when you don't even respond to your emails? Joke of a seller.

levi fillus

2024-02

Don’t buy from here. This guy is an absolute scammer. He sent me dead mantises and I wanted a refund and he has not answered me. I spent a lot of money here and now it’s lost due to him being a scammer. Do not support someone like this. He has terrible service and doesn’t even answer you

Jade

2024-01

Spent $122 on an orchid mantis nymph. They told me to do next day air for guaranteed live arrival so I did. It was delivered dead. No response from any emails. What a ripoff.

Eliseo Ortiz

2023-11

Spent over $200 on an order including next day air & have not received anything 5 months later. I’ve started asking for a refund now & have not heard a single word back. Whatever you do, please DO NOT waste your time checking out this website & buying from this scammer. It’s a shame individuals like this exist out there. I really should’ve listened to all the other negative reviews prior to making a purchase.

Brian Nettles

2024-01

Well after all the negative reviews I have read about this company all I can say is they have went above and beyond for me and answered all of my questions I took a chance and bought 4 mantis and everything went smoothly they are all great size and eating well and still thriving so I personally would not hesitate to purchase from them again and I will be in the future

Tyler Hutton

2023-06

Have had nothing but bad experience’s with them. Extremely rude customer service if you are lucky enough to hear back from them. I have had several disappointing orders from them but the last one was the final straw. Spent nearly $100 on two mantid’s. One was dead on arrival and the other died within a week and was in horrible shape. Reached out to customer service and have had no response, it has been over a month. I will be filing a complaint with the Better Business Bureau. They can’t keep getting away with stuff like this.

Kyle Buffa

2022-05

After reading the reviews I was very worried!! Although we never received any notifications or emails answering my questions we did get the mantis we ordered about a week later. Happy to say it is very lively and ate right away.

Mo Kamit

2021-05

Ordered on 9/17/20 - shipped the following week. They gave updates on shipping status and have plenty of avenue for communication.I believe the older reviews from last year was when the person was hospitalized, but fortunately, he is well and seems to be active again as of this review.Wishing him and his Mantids good health!

Jamil Ramirez

2023-12

Craig’s the best, he communicated really personably and went above and beyond when there was some trouble with my order. We’re really happy with our new member of the family.

M FW

2023-09

My son is ecstatic with his new pet mantis. The owner was very knolwedable and kind and he gave my son a little lesson about molting and injuries. Highly recommend this breeder. Keep in mind that these little creatures are very fragile and you should pick the fastest shipping possible or pick them up yourself if possible.

John Morrison

2023-05

I've had good experiences with this company and didn't want to believe all of these bad reviews, but my most recent experience with them lives up to their terrible rating here. I placed an order with them, received a shipping number over a week ago, haven't seen any tracking updates (UPS still hasn't received the shipment). I've contacted US Mantis, been ignored, asked for my order to be cancelled and was told the package was shipping that same day. It wasn't. Contacted them the following night asking why it still hadn't shipped, was ignored. Contacted them AGAIN today asking to cancel the order. This place isn't a professional business and CANNOT follow through with the business transactions they make. Spend your money with them at your own risk.

Anonymous Penguin

2023-05

Could not pray for a better insect company! I ordered the Green Bean Stick Insects (DIAPHERODES GIGANTEA) and they arrived very healthy. I paid for 6 but 11 arrived just in case some died. I would not believe all the negative reviews. Will definitely order from here again.

Rhonda Coe

2022-05

I order my blue bottled spikes from here and never have an issue. Shipping is always fast. Last order placed in November of 500 spikes lasted me until end of January. I would say 80% of them hatched. The last few didn’t because I had them in the fridge so long, but that’s to be expected. I only order my feeders from here.

TheRebelliousJack

2023-05

I recently placed an order last sunday for a giant australian mantis in the latest cycle its available for (I believe LV4/5). We received no confirmation email after a few days so we called them and the guy didnt seem like he really cared. We recieved our order today but it's a tiny little thing in its 2nd stage. We ordered a different size but the guy couldnt be bothered to pay a little attention and ship us what we paid for, which was more expensive than the listing for what we received. Buyer beware you're in for a scare.

Sienna Smith

2023-05

The shipping was unbelievably fast. It shipped on the same day and I received it in the afternoon the next day. Mantis is absolutely beautiful. Requested for a girl and I received one!! She is lovely. I now have two beautiful girls from USMANTIS!

Joes Koellmer

2023-05

I paid, set up a time to pickup and did exactly that. It was quick and painless and my two mantids are amazing.

Kayla

2023-05

Do NOT buy from this seller! I bought a Heterpoda from USmantis on a Sunday and it was supposed to ship out that Tuesday and it never shipped.. Here we are a month PLUS later and he won’t return my emails or calls. After weeks of emailing and calling, leaving my info for him to contact me still no response. I’ve requested a refund from my bank. Good riddance!

Baylee Carroll

2018-05

I am wishing that I had not tried to order my Mantis from this company. I am an amateur bug keeper so maybe a more experienced person would know to not use US Mantis. Initially, everything seemed fine with my order. I spent a lot of time picking out which mantis I wanted to purchase and my order came out to about $30. I got a friendly email explaining that my order was confirmed and that I should reach out to the owner if I had any questions. So far, so good. I waited patiently for a month without receiving my mantis. I figured shipping can be complicated with live animals so this might be normal. I emailed the contact included in that previous email and received a response a few days later saying that my Mantis would be shipped soon and that bad weather was the cause of the delay. I waited another month, and still no mantis. At that point I sent multiple emails and tried to call the company. The company phone number sent me to voicemail every time, and I never got any emails back. I will definitely not use US Mantis again because my money was completely wasted and I can’t get in touch with someone to fix the issue or get a refund.

Michaela Stephens

2022-05

PAY FOR THE BEST SHIPPING OPTIONJust got my order, it hasn't hatched yet so I'll be adding to this review once it does.I just felt I needed to balance things out a bit with some hard truths about the reviewers here.When I received my package, it looked like it had been used as a soccer ball, things were wrapped poorly and our Arizona heat really messed up a lot going on with the flies.Of course the first thing you should do if you are displeased is CONTACT THE COMPANY. As I wrote out my complaints I realized they were completely invalid. Why? Because I had thoughtlessly selected the cheapest shipping!! That is not USMANTIS's fault, they even have an entire page dedicated to warning you about shipping (which I had read directly after making my order, oops).Had I ordered with the appropriate shipping, I see no complaints. It seems they fixed their smaller mantis enclosure design to prevent the escape of feeders and I really appreciate their ootheca coming ready to go on a stick!Let's all remember how terrible shipping has been period through any company during covid and try to always pay for the very best shipping when live things are involved.

Megan Baebler

2022-05

I purchased an ooth and fruit flies. Shipping was done well and my fruit flies arrived alive and in good condition. I was not given any care instructions for the ooth, and I was told it would hatch within 6 weeks when I contacted them about that information. At 7 weeks, the ooth still had not hatched and no one will return my emails regarding this. I spent a lot of money both on the ooth and overnight shipping and have nothing to show for it and nothing to feed my flies to.

Danny

2021-05

I made an order for 2 mantis sacs on August 10th and still have not received it. It is now Oct 14th. I have checked to see when it would be shipped 3 separate times and they responded with either "this week" or "next week." I requested for a refund twice and they have not responded. I still have not received my refund.