The Home Depot

Jason Mac

2024-04

Pretty standard overall home depot experience. Easy in and easy out. Good location and had what I needed when I needed it. So not really much to say. If you’ve been to one home depot you’ve been to all.

Colleen Vickery

2024-02

I am very disappointed in my latest experience with this Home Depot. I ordered an item on line and had it shipped to the store. I had no issues with the customer service desk, they were very quick and dismissive but not rude just seemed busy with not many people in the store. As I went to leave a lady from the self check out came running across with her arms in the air shouting “she is stealing, don’t let that Spanish girl leave” I was in complete shock and stopped immediately and turned. When I attempted to explain I was not stealing that picked it up from customer service she continued to accuse me of stealing in a loud manner drawing attention to not only the customers cashing out but the ones in isles and other co workers. As I searched for my online receipt on my phone, she continued to shout, but now it was that I was a liar, and there was no such thing as an online receipt. When a younger male came up and she then said you deal with her and walked away he looked at me looked at my screen and apologized and said I was okay to go. When I got to the parking lot a couple who witnessed the situation apologized for what happened. I did attempt to call the store twice when I got home. The first time the call rang for 8 minutes with no answer, I waited a bit and called again, after six minutes I spoke with someone who then put me on hold for the store manager. After 10 minutes the call was disconnected. I’m disgusted and disappointed that this is the type of customer service that they allow.

Courtney Hansen

2024-04

Here is your revised review with added information about Home Depot's policy on houseplants:"I visited the Home Depot in Latham, NY at about 2:20 PM on 4/13 and approached customer service to inquire about a possible discount on a plant that was in poor condition and the only one left. While the young man assisting me was helpful, a woman wearing glasses intervened and was extremely rude and abrupt. She mentioned that there were policies regarding plant discounts from vendors. My issue wasn't with the policy itself, which she claimed was clearly stated on the website, but with her disrespectful manner and unwillingness to direct me to the policy or allow me to speak with a manager. Given that it wasn't a busy time and she was not otherwise occupied, she could have been more courteous and informative.For further context, Home Depot does NOT have a specific policy outlined for discounting individual houseplants in poor condition. Typically, the store focuses on returns and replacements rather than providing discounts at the point of sale. If a plant is unhealthy at purchase, it is generally up to store management's discretion to offer any discount.This could be useful information for customers considering whether to buy plants in less than ideal condition.This employee not only needs to improve her customer service skills but her policy knowledge.

Marco Alexandre Jr.

2023-05

For me there is no other hardware store than the Home Depot. Unless I need specialty items, this is where I have shopped for over 20 years. Recently their Garden department has been refreshed w great talent (gm) and is looking beautiful.

Joe Franze

2024-05

I find that the Latham Home Depot is extremely unorganized, and workers, if you can find one, are not very helpful. Pricing is competitive, but ordering is a whole other story with additional difficulty.

Ariana Baig

2023-12

I am delighted to write this review for Rubina, an outstanding employee who works in the paint department at Home Depot. I recently visited the store, unsure of the exact type of paint and color I needed for a DIY project. Rubina emerged as a beacon of assistance in my time of need.Rubina demonstrated an impressive depth of knowledge about the different types of paint, their specific uses, and helped me select the perfect shade that matched my vision. Her expertise and patience were truly commendable as she took the time to explain the nuances of each paint type, their durability, and the best choices for different surfaces.She was incredibly warm, sweet, personable, and attentive to my needs. She made sure to listen carefully to my project details and accordingly suggested products that would better suit my requirements. It was clear she genuinely cared about helping customers achieve their vision.I feel extremely lucky to have had Rubina's assistance during my visit. She turned what could have been a confusing and overwhelming task into an enjoyable shopping experience. I would highly recommend seeking Rubina's help to anyone visiting the paint department at Home Depot.Thank you, Rubina, for your exceptional service and for making my Home Depot experience so positive! Your dedication is truly appreciated.

Pamela

2023-12

I've been going to the store for decades and I'm extremely disappointed as of late. Many employees are not at all helpful. One of the women in the paint center is very helpful. She is knowledgeable and always his time to answer questions. But I have unfortunately needed assistance and there is another woman who gives very little help. For example, ask her to color match and she left the piece to be matched. Just sitting there. There was no other customers. When I asked her if she color matched it. She said it was black. I stated there are many different shades of black. She then looked at me and said it is"black" they also had sales price on some tile. Brought it to the self-check out which was the only thing open and it came up. It's full price. I double checked to make sure it was the same product that was advertised as a sale price. The manager came over and said it was not and I asked him to please check because I know I double checked. I don't even think he'd look. He just came back and said it's not the right product. He was definitely wrong. And another time again a door was marked as 499 it rang up as 1,000. So be very careful and make sure you're getting the price you think you're getting.

Dwayne Olds

2022-05

Great place, I remember all my trips from the beginning of this store,I remember when I made my way to the one in NYC.. back in the 80's ,my story,my life's work helping hundreds , with restoration,made great, looking beautiful..many happy hearts,made by @homedepot ,thank you guys..I met so many home depot representatives,big help by their employees ,my story from the heart, pictures here are just are little part of my of my life's work . home depot has it all

Todd Z

2023-11

If I could give stars separately, I would give 5 stars for Gail at self checkout. She is a dynamo, helping everyone find everything and a big help at the register. The 3 stars is for the non-existent help I got in the lighting department. I was looking for a particular size of covers for my fluorescent lighting, didn't get any help, so found some covers on my own. Got home and tried to install them. They were not wide enough!! Now I have to make an extra trip up to either get a refund or the proper ones. 😤😡🤬Update: Got a refund, went down the block to LOWE'S. They have a variety of styles and sizes in stock. I got the right ones.

Noura Qedda

2024-01

For the first time in America, I was subjected to insults from a worker until we met a worker named Ali at Home Depot. The beginning asked us: Would you like a Christmas tree? It is free. When we said yes, he started asking us where are you guys from. When I told him I am from an Arab country and my husband is from a non-Arab country, he started saying Are you Muslims and celebrate Christmas? He started insulting us by saying, “There is no power no strength except in God” in Arabic. This is an insult to us because no one has the right to interfere with your religion, even if you are from an Islamic country. This will be the last time I shop from this store because it is not reasonable to go shopping and come back with nerves. Because of this behavior, I could not sleep for the whole night . I did not go to the mosque to ask him for his advice if it halal or haram , and no one has a right to judge people according to their religions, and this is an insult to me and my husband.

Eric Budesheim

2024-04

Big box store where it can be difficult to get help within a given department. As expected, prices are better than local hardware stores.

Andrew

2024-03

While shopping today, I was searching for plumbing parts and didn't realize the employees were closing the aisle. A man with a heavy accent rudely demanded I leave the aisle. Before exiting, I inquired about the location of a pipe cutter, but he kept repeating that I needed to leave the aisle without acknowledging my question. This exchange occurred several times until another employee inquired about what I was seeking and guided me to it as I left the aisle.

Stephanie Halvax

2024-01

Only because i cant Leave 0 stars. 3 customer service reps standing around in Latham, NY. Not one can help with blinds. Acted bothered. So off to Lowe’s!!!

John Szczerba

2024-05

It's got everything, but some employees don't know anything. Much like asking for help in Walmart.

Jeff Doran

2024-01

I do all my shopping here have been going here for years and will keep coming people are always super friendly and I can always bring my dog they always give her treats never left their unhappy so thank you home depot!!!!!!!!!!!!!!!!!!!!

Nothing is Impossible

2023-09

At first very frustrating because the door installation information we were supposed to have received a week ago was not available. We requested help from Al in flooring. Although he could not answer our questions he was overly helpful, friendly and a great personality. Maybe consider making him a supervisor he truly cares about the customer experience and Home Depot brand! We were able to speak with Mark the supervisor on duty even though he did not have all info he went above and beyond to help. We left feeling like valued customers.

zehra Ali

2023-09

We just bought a home and was so frustrated with all type of deals and security cameras out there. Me and my husband went to home depot today and found a nice gentleman name Mike Hill from electrical department. He was so amazing with his customer service was so nice to help us with choosing security cameras. I was amazed and glad we found him. He explained every kind out there and made our day less stressful. Thank you for hiring people like Mike who love their job. He is a gem

Ken Rutsky

2024-04

They have stuff. Don’t ask for any help. The employees seem to get off on leaving customers standing around while they pretend to “call” someone from the department they are standing around in her apparently don’t work in.

Sandra Albrecht

2023-12

Eladio GonzalezWas very friendly, very helpful to order The answering machine for me!! When I was doing it, it kept adding more than one on its own! He took care of the making sure that I got exactly what I wanted!!! Thank you!!!!

Jay Senise

2021-05

Home Depot is generally the same no matter the location. To a large extent that remains true here. That said the staff seems more friendly here than other locations. I have made purchases as well as returns and can't ever recall a poor experience.I do recommend shopping at this Home Depot location.

Winston Allen

2024-04

Never any cashier at register. Only one self checkout. It's time to shop at Lowes.

Cheryl K

2023-09

Home Depot recommended Torres Landscaping and Contracting. I used them. They were Amazing. I had a patio and walkway done with pavers purchased from home depot.The quality of work was excellent, along with the product used. I highly recommend this company. You will be greatly satisfied!

Nick Delorenzo

2023-12

websites never updated for this location, workers will walk away mid conversation and expect you to just basically disappear so they don’t have to deal with it.

Jennifer Zhao

2023-09

Waited quite a few minutes to pick an online order, but they did soon add two cashiers and everyone in line was taken care of. Nice and friendly people. Items were easy to find! Looking forward to come for a building project for kids!

Bénita Cha

2022-05

Worst Home Depot I ever been to. If you need assistance with products this store is not for you. You’ll die in they aisle waiting for help. And if you do get someone, they have no idea how to help you found what you are looking for. Unless you know your wait around or know exactly where to find what you are looking for; don’t bother visiting this store.

Christeal R

2023-10

Store is a mess with stock blocking aisles everywhere. Dozens of staff milling around and not a single person acknowledges customers nor offers any assistance.Two employees were fighting near the checkout. One employee sounded as if the other reported to them. The fight continued for at least 10 minutes, with customers stepping around the pair to get to the self checkout.The stock we were looking for, and which showed in stock on the Homedepot app, was nowhere to be found.The contrast between Homedepot and Lowes is simply astonishing. If the mission statement for Homedepot contains themes of "Lord of the Flies" then well done!

Mark Styno

2024-04

Down stocker sitting on forklift on phone in lumber with lane closed. Just left went to lowes

sainadh vanama

2023-06

Though Home Depot is a pretty decent store that’s got all the necessary stuff for a home, the staff specially at the customer service is horrible. They refuse to provide assistance and are not even able to provide basic information. Had a worst experience with the customer representative IDESHA. Never encountered such a rude representative.

wayne smith

2023-06

I give five stars because this time we received a military discount. A Few years ago no discount was given except for holidays so we starting going to Lowes. Thank you home Depot for taking care of the vets.

Clarence “Rennie” Fountain

2023-11

Great customer service and most of the stuff I need whenever I go looking for building supplies