Wilkins RV of Syracuse

Tiaunna Andersen

2024-05

We purchased our fifth wheel from Wilkins Rv of Syracuse. Melissa in finance is absolutely the best! She really makes you feel welcome and helps you through everything. Ryan our sales man was great, very knowledgeable and took the time to show us other campers even though we knew which one we wanted. Louise was awesome, he did our walk through and showed us how everything worked. He gave us some great tips for keeping up on our camper maintenance. Diana was very pleasant and knowledgeable. She helped us get a few necessities so we could use it in the yard when we get home. So far we have had a great experience!

Paula Hoffert

2024-03

We had Chris C at the RV show in Syracuse who was a great help. Paige M was amazing. She was easy to reach and even helped after hours with my questions. Melissa P was awesome at explaining what we were signing. Louis L did our walk through and was very knowledgeable about everything in our camper. Would very much recommend Wilkins

jake mayden

2024-04

To start from the beginning I have had the worst experience with this place. I purchased my RV 1 year ago now. Shortly after purchasing my NEW travel trailer from them, I found a water leak under my dinette. When I called to tell them about this they seemed offended that I wanted this fixed. I was told, "Well actually this location no longer does service and I'd have to tow my trailer another 2 hours away and they don't have availability for over a month." Upset with this I left a poor review about the experience. Soon after I was contacted by the manager of the store claiming we could bring the camper in for repair to the location that "no longer does repairs." when I brought it I was met with a manager who was mad at me for posting a review and said they will fix it but need me to take down my review. 3 months after the repair and I'm out of state their cob job is falling apart making my slide subfloor buckle and sag. Now to the present time I had a tire blowout and have been trying to contact my dealership for over a week now to find out how my roadside assistance and tire protection work. (Thank God I wasn't stuck on the side of the road) Unable to get any info from anyone there including the sales manager Don who sold me this protection plan but has no clue anything about it. I have had to go completely around my dealership to figure any of this out. I %100 will not be going back to Wilkins RV for any future purchase.

Allan Hoffert

2024-03

We worked with Chris C. ,Paige M. and Melisa P. at the Wilkins. Awesome people to work with!! Louie Lopez doing our walk through deserves a raise! Very knowledgeable! Thank you for a great experience

Jason & Melanie Smith

2024-03

Absolutely a great experience!! Melissa is wonderful & professional! She was thorough and understanding of our needs & wants.Ed, who did our demo was awesome as well!!Thank you again 😊

Amanda Martin

2024-04

Melissa was great to work with when we were presented with an obstacle. She does a great job and I would look forward to working with her and Wilkins again!!

Jessica Tyler

2024-03

We had an outstanding experience with Brittany, Dustin, and Melissa when purchasing a new camper. We would definitely use them again for our next purchase.

Kristi Mcgee

2024-03

Great experience! Helpful staff guided us through our first camper purchase. Thanks to Melissa, Tammy, Austin, Louis, and Diane for your help!

Thomas Traver

2024-04

Melissa, Greg, Steve, Diana and the whole Wilkin's crew were easy to work with and very helpful when purchasing and equipping my very first camper!

Dustin Andersen

2024-05

I worked with Melissa Ryan and Louie in the buying and demo process of buying and was treated great and had an awesome buying experience and will return.

Phil Batchelor

2024-05

picked up our new camper. other then having to wait till 920ish to start our 9am appointment everything went smooth

David Gibbons

2024-05

Had a good location with Melissa and Derek my technician!! I got offered great service from them- Diana was also friendly and fast, and knowledgeable.

Richard Ernst

2023-05

I'm very pleased with the service at WIlkins in Brewerton. The service manager worked me into the schedule quickly and when I dropped my RV off it was brought into the building immediately and work started! The tech was great and listened to what I wanted and was very helpful talking through my issues and letting me know what he was going to do. When I picked it up the check out was thorough and detailed. I did notice my ladder pins were missing and I mentioned that to the manager who told me he would have new ones sent to me. There is no telling if a customer took them or if they were removed and forgotten by a tech, either way Wilkins took responsibility and I appreciate that. Great service overall from drop off to pick up!

Donald Warner

2023-05

Zack was very patient, helpful, and honest. He showed us several new travel trailers. Then showed us a one year old Sundance that fulfilled 99% of our needs. Our buying process was smooth. Delivery was very professional. All of our questions were answered completely. We absolutely love our new RV. Service is also very good. We did have a leak in the shower and it was fixed within two days. We will definitely visit Wilkins first when in the market for another one.

Pat C

2024-01

Sales people like to play games and try to get you to buy new. Lured me in to look at a nice usedand it has a "deposit" on it.. Greg and Austin are crooks! Buyers beware!

Crystal Schneider

2023-09

Excellent customer service. Nice selection of options, great people to work with. Even stayed 2 hours late on a weekend just to make sure I was taken care of! This one was by far the best out of 5 other rv dealers in their area.

Angela LaCross

2021-05

My Husband and I bought our first Camper here this week. Carson was our rep and he was great to work with he made the whole experience a great one. We signed the paperwork yesterday and will be picking it up in two weeks. The staff we have met has been very pleasant here in Syracuse. It is great to see there are still places that have great customer service. Carson we thank you for everything and making this a fun experience. We can't wait to start our Adventure in our New Camper. Everyone at this location has been really wonderful. Thank you Carson and Staff at the Syracuse store.

Diana Doubrava

2023-05

Very helpful, professional, and courteous. They worked with our budget and replied quickly to our inquiries. I searched many RV stores and their price was the best by far. They also helped us find the best option to finance. The RV was clean and they spent time going over information with us and answered all of our questions in a professional matter. Best thing was they provided us with three free weeks of camping. Definitely recommend purchasing through them. Thanks for the great service.

Michael walpole

2023-05

Dan was great! He made it smooth,even after our 5th wheel was delivered/ my truck was in storage/ they came and got our camper winterized it! N/C, good people to deal with!

melani Reith

2022-05

I purchased a brand-new travel trailer which I had nothing but issues with before I even got it off the lot. It had a leak in the slide out which took months to get the parts to fix. I had made 2 almost 3 payments on it before I even had it in my possession. when I did get the trailer, I used it 2 times. One weekend of which I had no issues because it did not rain. The second weekend I used it the slide out that they fixed leaked all over like a siv. I had to bring it back to be repaired again, which took several weeks. There was damage to the facia piece that covers the slide out as well as a soft spot in the floor. I expressed to Wilkins several times that I was not satisfied and wanted to return the camper and get refunded. They refused to do so knowing full well that I had nothing but issues with it since day 1. I ended up selling it to RV Way and after paying the down payment of $2000.00, making payments of $220/mo. for a year, it cost me $5000.00 to be rid of it!! Not at all a good experience!! Most expensive 2 weekends of my life!!

Gervin Friedrich

2023-05

We went to Wilkin's to look at the trailer we saw on line and were greeted by a salesperson who took us to many different trailers within our weight and financial specifications. She was informative and, if we had any questions, knowledgeable about the units. We came away with the unit we purchased and are very happy with it's functioning. We bought a Vintage Cruiser with no slides.

Tammy Walker

2021-05

Awesome folks to deal with at the Syracuse location. We just love our new roomier 2021 Trail Runner. Long story short, in April, 2020 we bought a 2020 Trail Runner, small and no slide. It just wasn't quite big enough, so August we traded it back to Wilkins for a bigger Trail Runner with a slide. They made this happen smoothly and we are very happy and excited with our new camper. Thank you so much to the staff at the Syracuse Wilkins, you all are great!!!

Debi Kruk

2022-05

We had a good experience purchasing our camper at the RV show in Hershey. There were some delays on getting it but Wilkins was good with us when we did get to come pick it up in December. Now we are finally looking forward to using it.

Jim Haney

2024-04

Great experience. No hassel at all. Would recommend!

Audrey Clark

2021-05

Very happy. This was our first service appt., since we bought our 2021 Grand Design 5th wheel in Sept from Wilkins in Bath, NY. We wanted an inspection and a few minor things taken care of. Ken, the service man was very friendly, and accommodating. Thank you for a terrific first experience.

Maureen Wafer

2022-05

Looking for a teardrop trailer. One had just come in. I stopped,talked to sales. Looked it over. Refrigerator was missing. They said they would try to find replacement. I said I would take a cooler to fit the space. They did order a cooler since the trailer was 7years old.At the time to winterize ,the service guy was very conscious and didn't have experience with the teardrop. He took the time to address and research the process. So far so good and everyone was professional.

Scott Briggs

2021-05

I found Wilkins RV to be an extremely friendly place, very competitively priced and willing to deal. Sales staff ( Jerry ) very personable and knowledgeable. Upon delivery Brandon did an extremely, non rushed over view inside and out of the unit, he knows every nut and bolt, switch, etc... specifications and answered every question. I'm a new customer but have every bit of confidence and trust in the people of this Cicero Wilkins RV and hope to have a continued great relationship in the years ahead. Thank you all.

Matthew Gray

2020-05

Contacted Wilkins RV this morning with a water leak in the ceiling of my camper we were getting ready to take out. Wilkins got me in right away and went above and beyond to get me fixed and able to make my reservations. We were super impressed with the sales experience, and even more impressed with the service end. Very professional and an example of exemplary customer service! We’ve never been happier that we went with Wilkins RV!

Brenda Leddy

2020-05

Just purchased an RV from Wilkins and had a fantastic experience everyone was friendly and were able to answer all of our questions especially Steve who gave us a very detailed walk-through of our camper. We especially love the special touches that were done. For instance, when we walked in the sign was specialized with a congratulations to us on our purchase! Would definitely recommend!

Phil Homner

2020-05

Considering my New RV purchase took place during the pandemic I'm pleased overall with the delivery procedure. We purchased it at the Syracuse Show on March 5 but were unable to pick it up until April 28th due to the State Lockdown. Ray, who took the time to go over the RV and explain how everything works was very professional along with the rest of the staff. I'd give it 5 stars except I'm still waiting for my Extended Warranty information and License Plate along with the Registration. I wish they would communicate a little bit better. I would purchase from Wilkins RV again and recommend them to Family and Friend's. We are looking forward to our first trip in our New RV and meeting new friend's on our Adventures!