Petco Grooming

Ritu Kaul

2024-03

Wonderful staff, they took great care of my PET! They answer all questions patiently, are very courteous. They did a great job with her haircut and wash - I got an impeccably groomed Pet back!

Laura Clemente

2024-04

Although my dog had a couple of nicks on her undercarriage, I thought the groomers did a good job and I would be comfortable taking her back again.

Carole Johnson

2024-03

Always a warm and inviting atmosphere. I appreciate that! I feel valued as a customer.Katie it’s an excellent groomer. She always goes above and beyond. Pepa looks beautiful!

Naomi Miller

2024-04

My dog Lucky loves to be groomed by Hana. She did a great job grooming my cocker spaniel, Lucky

Donann Williams

2024-01

Katie and the crew are great peopleBrewster loves them he gets so excited when he sees themI know they are really take care of him

Denise Farrell

2024-04

Miley looked and smelled wonderful. And her groomer Anne was great

Craig Pollins

2024-04

Hannah and teammates were wonderful for Story's first ever grooming.

Mary Skiba

2023-05

A week or two ago I had my dog in for a haircut he did give them a hard time about doing the nails so the front nails didn't get done okay I understand that. But I just gave him a bath there's nothing on his body that's cut evenly I had to straighten out his snout and the hair on his face the back end is all shaggy and furry which is supposed to be buzzed and underneath the hygiene area was supposed to be taken care of that's all straggly hair the tail looks like it's all chopped up I paid a lot of money for this haircut it's the worst haircut I've ever had on him very disappointed I will not be returning now I have to try to pay somebody else to straighten this out not happy at all

Frances Powers

2020-05

Our groomer was wonderful. You could tell she loved animals and she was very positive. My golden doodle is pretty excitable but she said he was very well behaved. Our haircut was exactly what I asked for. I might go a little longer next time. We will definitely go back for our next haircut.

Katie Harmon

2022-05

Olivia N was great! So affectionate with my somewhat spazzy dog and gave her the best haircut we've had! Violet has gotten rave reviews everywhere we've gone, and my neighbor has asked for Olivia's name for her dog's next trim. Highly recommend and will definitely be back to see Olivia next time!

ashleigh dreyfuss

2022-05

Assistant Manager and staff need education in time management,customer service and ethics. This entire situation could have been avoided if the groomer and assistant manager were transparent. We all run late for work, and we all make mistakes (updating the incorrect hours sign or forgetting to tell customers they need to bangon the door for 8AM appointments, and recognizing they never sent out texts forthe appointments).This is the second time we have come to this Petco for grooming. We usually use Marboro who is beyond outstanding. When attempting to make an appointment in East Windsor I was unable to make an appointment online and unable to get through via phone due to Petco technical difficulties therefore my husband made an in-person appointment.My appointment was for October 15 at 8 AM. I arrived at 7:55 and at 8 AM the doors were locked and the hours printed on the window - Grooming 10AM-6PM. I knocked on the door I knocked on the grooming window no one answered. I went back to my car and called my husband who made the appointment to check to see if he received any confirmation texts - he did not. While on hold for my husband I saw a customer walk out of the Petco so I went back to the door at 8:15. I proceeded to knock on the window and the front door again and no one came.I then called the store and someone answered and came to the door to let me in. At the computer the groomer was harried and told me I was late was for the appointment and she has been waiting forme. I told her I have been there since 8 AM and now it was 817 and I was told by the groomerthat was impossible because they were waiting outside at 8:10 for their manager who was late to open the store. I told her neither my husband or I received texts or information that the doors would be locked and I need to keep magi for on the door. I told the groomer I needed to run because I had an appointment for a sick family member and needed to leave my dog for her prescheduled grooming appointment. She refused and told me to take my dog. I was not given an apology and I was treated with dismissively with disrespect. When I asked to speak to the manager “she’s somewhere around in the store” I then explained my situation and demanded to see the manager. I proceeded to explain this to the manager who continued to speak over me and stated her employee has told you all that she can do please take your dog we will not be grooming him because you are raising your voice.I did apologize for raising my voice at the conclusion of the conversation and asked to please have my dog serviced. I was told to take my dog It is apparent these employees were late to work and backed up with appointments and it was easier to refuse service versus take responsibility for the multiple shortcomings.

Jonathan Bonilla

2021-05

Shay took very good care of our Mylo! She also gave us great tips to take care of his fur! Shay has definitely made a returning customer. 100% recommending her!

Evelyn Keith

2023-11

Glenn and staff were very nice and helpful. With my experience and Lucy.

Laurie Pulomena

2020-05

Olivia did a wonderful job grooming my baby. She was very patient and respectful with me, and sweet and playful with Buster. Buster doesn't like dryers, yet she was able to wash, groom and dry Buster in a short enough time. He looked and smelled great! Thank you Olivia.

Andy Jost

2024-02

Glenn does an awesome job! Thank you

Evelyn Goldin

2020-05

Shay inspired my trust. She let me know up front that if Yoshi was too anxious, he wouldn't get a complete cut. I felt my dog was in good hands and he looked fluffy and adorable when he was done.

Heather Pyle

2022-05

Miss. Amy does a fantastic job with Mocha. She definitely has a love for pets. She gives me a summary of the vet anything she notices, Mocha's behavior amd provides suggestions for things such as acne. We adore Miss. Amy!

Lisa C. Stauffer Schmitt

2020-05

Very satisfied with grooming, but we thought the price was way higher than expected -- esp since we gave Cotton a bath and brushed her out before coming. Next time, please call us with an estimate - if you're going to have a problem. Thanks very much.

Audrey Shalikar

2022-05

Courteous, kind, professional plus a great job and my dogs were happy. Their filed nails look great too. Hannah was especially great.

Monica Haley

2022-05

Hannah is an excellent groomer. She listens to your request and is very patient and provides details about my dog's grooming experience.

Iris Rhodes

2020-05

The self wash dog station was fantastic. The only thing I didn't like was the high power dryer. The air didnt come out fast. It was very low and hardley dryer my dog. You guys have to improve the dryer better. Overall it was fantastic.

Cathleen Hamilton

2020-05

Shay is always patient with our rescue Derby. Derby is nervous and anxious but Shay takes her time with him. She soothes him when she works with him. Shay also encourages us to continue bringing Derby back so that he begins to get comfortable with the process.

Marjorie Goldbach

2021-05

Petco groomer Shay was awesome. She mad room for Buddy in her schedule and I really appreciated that. She was attentive to my needs and took excellent care of Buddy

Gloria Salmanowitz

2022-05

I thought James did a great job. He addressed all of my concerns and was quick and efficient. Would definitely request him again.

Rhonda Yerves

2021-05

Olivia always does an awesome job and we were so excited that grooming services were back open! She's amazing with our pup!!!

Marc Rosenthal

2021-05

I normally am very satisfied, though this time it looked like too much hair was removed from tge middle of his back (though the rest was fine) and not much was removed from his ears (several people pointed that out).

Y D Inman

2022-05

Kismet was in need of a de-shedding. They treated him well and took the extra time needed to do a through job. Plus...he smelled good upon return. :)

Vikas S

2021-05

Groomer did a very bad job with trimming my dogs nails. I can clearly see the splits that occurred due uneven cuts. She was apparently in a rush and just cut very badly. I put a review on google as well.

mt_legend _10 (mt_legend_10)

2023-05

They don’t even answer the phone to customers that want to schedule an appointment and they don’t attend you in the store. Terrible experience trying to schedule an appointment , other grooming salons answer you quick.

Burt Sheier

2022-05

Staff is excellent. Competent, caring and friendly.Vital care program provides substantial savings on pet needs.