Birdcage

Ileana Szene

2023-09

I’m happy to write this review after receiving flexibility and personal care from this shop and its owner. My 13 year old bought 2 bathing suits that were ill-fitted after seeing no dressing room (they had to ask for one to receive space for a fitting room). I came back to exchange the bottoms (“it’s up to you kid to find replacements for the tops!). Initially, I was met with store policy, but after learning that I came to spend even more $ on beautiful sweatshirts (that feel like butter!) I was met with flexibility and understanding. This is exactly why I shop local and not in corporate settings whenever I can. The initial policy is understandable when you consider the fact that they have 12 weeks to capture the bulk of annual sales. Given that I wanted to spend more, the store could grant me flexibility and Grace for my kids error. Please support this shop!

Sharon Simons White

2023-10

BUYER BEWARE. Can I give zero stars? Negative stars? Customer service is lacking to say the least. They would not honor the purchase of a sweatshirt that they said was "mistakenly marked the wrong price". It was marked $5 less than what they said the actual price should've been. When asked if they would honor the price that was on the tag that was attached to the sweatshirt, their response was, "We aren't Target." True, Target you are not. But you are a small business that lost a sale because of a mistake that YOU made in not realizing what the price tags say on your OWN inventory until the customer brings it to you to purchase.It’s your prerogative to price and charge whatever you want in your store, but there really is no need to be CONDESCENDING in your response to a question that is respectfully asked by a potential customer. That is what is so off-putting about the situation. My advice...go somewhere else, anywhere else but here.

Samantha Rhoads

2023-06

I bought a top this weekend and read the sign behind the cashier that said "no cash refunds," etc. before purchasing. You would assume that means only cash, not credit, so I was under the impression I could get my money back if necessary. I go back later to return the top, and the cashier tells me only exchanges or store credits are available. I said that their sign was misleading and she agreed, but then stated that the policy was on the receipt... the receipt doesn't come until after the purchase is already made!! Now I have $40 in store credit that I can't use (not from town), so disappointing!!

Sam Marini

2023-06

DO NOT SHOP AT BIRDCAGE!! The staff is awful with no training and no customer service skills at all. I have never been more upset and outraged in my life. All over an exchange for a larger size, which didn’t happen. This terrible customer service is coming from the owners. You actually have to train someone to be this disrespectful and that bad at their job. I would never want someone to loose their job but after today I hope all their locations SHUT DOWN PERMANENTLY. So if you pass a birdcage just keep going and give your hard earned money to someone that teaches customer service.

Cc Buchinsky

2023-06

Young manager was yelling at a woman and called the cops because they wanted to exchange her 13yr old daughters pants to larger size. Tags were still on it was the very next day. Cops were there the manager was screaming “byeeee byeee” so unprofessional!!! Don’t support this small business!!! Owners need to make this right

Jay A

2021-05

I had bought a tank top here about a month ago, wore it for an hour and my sister noticed it ripping (which was disappointing in itself since I spent $45) so I took it off. I returned it the next morning. A lady gave me store credit on a gift card, which was great. Fast forward a few weeks. I went yesterday again to shop with some of my girlfriends and I go to check out and use my store credit gift card and the worker says it didn’t have a balance. I explained my previous return situation and wasn’t sure what the problem was. She got on the phone with the owner and literally explained to my face that the person didn’t believe me that it ripped on its own and deactivated the gift card she gave me as soon as I left the store that day a few weeks ago. I felt so embarrassed and belittled. I am not one to cause a scene so I just left. SO now I don’t have my ripped shirt (lol) or my $45. Needless to say, I will not he giving them any more of my money and neither should you.

Mikalia Heacock

2023-05

The two young girls working on august 13th around 4pm were extremely rude and belittling. My sister and I shared a dressing room because there were only two dressing rooms and there were women waiting. I left the room forgetting one of my pieces of clothing ( I had two items I was trying on and was going to buy one of them). I came out and was instantly questioned about the other item I brought in. She asked me where I got the hanger that was not holding anything and I told her I had it from the dressing room but I tried putting it on the rack and it fell. She cut me off trying to explain and told me she was going to look at the cameras assuming I was stealing! I went back into the dressing room where my sister was still trying on clothes and it was under her clothes. A simple misunderstanding and I was completely belittled, disrespected, and accused. So many friends and family come to sea isle and I will be telling them not to come to this store solely because of how I was treated.

Stephanie MacKenzie

2021-05

Wish I could give them zero stars. Completely disappointed in the integrity of the shop owner. You don’t get to give a store credit, take possession of the apparel that was damaged, and then cancel the store credit......this poor child had no idea until she tried to use the credit that the store owner decided that she didn’t believe her account of how the shirt was damaged and canceled the credit as soon as my stepdaughter left the store......pretty sure this is theft....pretty illegal. And let’s discuss why she didn’t believe her. Was it because she has brown skin or because she is in her early 20’s....did she not look the part? My stepdaughter makes more money than me and I make a good living....so it certainly wasn’t her ability to pay boutique prices. She is also the most sweet and respectful person I know, so it certainly wasn’t her behavior. Hmmmm so I wonder what it was? I will never buy another thing here again and I would encourage everyone to search their conscience before supporting a business that profiles young women and then steals from them.

Kelsey M

2021-05

Wish I could give zero stars. My sister bought a shirt from Birdcage a few months ago and it ripped immediately. When she brought it back, they offered her store credit in the form of a gift card. Jump forward to yesterday when she went to use the store credit it didn’t work. The employee called the owner and the owner openly admitted that she deactivated the gift card as soon as she left because she didn’t believe her that the shirt ripped on its own. So my sister ended up leaving with no store credit and no shirt - basically meaning they stole her money. Would rather shop somewhere where the owner actual cares about their customers. Unprofessional and rude.

noelle alexis

2023-05

My experience at this store today was horrible. Doesn’t even deserve one star. The workers are so rude and seemed bothered by us being in the store. Asking them for help seemed like a chore to them. It sucks because the clothes are so cute but the environment makes me not even want to walk in there again. I can’t understand why someone would work in customer service if they are just gonna be miserable and look like they don’t want to be there.

Nicole Morgan

2021-05

One of my absolute favorite stores to shop at down the shore. I shop here every summer and will keep doing so!! Not to mention it’s always so CUTE in there! Prices are affordable for some good quality and trendy clothes. The employees are very helpful and fun to shop with! I’ve never had a bad experience here and customer service is very accommodating. Highly recommend stopping in if you ever find yourself in sea isle city!

Brooke MacKenzie

2021-05

100% do not recommend this store. As you can see in the owner's response to a different review, they are clearly unprofessional and unable to recognize their own bias. I am not sure what else would motivate someone to assume the worst in their customers. I frequent boutiques up and down the east coast, and have seen MUCH higher quality for similar cost else where. I would never give my money to a store or business owner who does not honor their word or provide a quality product.

Lisa G

2022-05

I was just in shopping today because I had previously seen some cute lounge wear in their display window. The one young employee was very polite helping me get a fitting room. I ended up leaving with 3 cute and comfy lounge outfits.

Celeste Buchinsky

2023-06

I wanted to go back on to say to the owners, look at your reviews. You make excuses for every single problem and blame it on the customer. Businesses like this don’t deserve to stay in business!!! Do better!

Nick McLeod

2019-05

Got some strange looks from other customers while I was trying to buy a shirt for my wife. No men's clothes, very chic and overly trendy. BUT it is like right around the corner from the GREAT Lou Dogs. So if you're a dad, boyfriend or other that needs a place to hang while the ladies in your life shop here, get some dogs and hanker..it's going to be awhile. Get the Toto w Hank sauce, it's phenomenal.

Caitlin Quirk

2023-06

Obsessed with all of the brands that this place carries! Best customer service and cutest boutique in all of Sea Isle !!

Abbie Lyon

2017-05

Gorgeous shop, beautiful clothes and accessories and treasures. I loved it. Hoping they're open tomorrow to run back quickly before my vacation weekend is over!

Brittani Dalton

2022-05

Their customer service is literally the worst thing I have ever experienced. Very rude and unprofessional. Would not recommend ladies. Take your money elsewhere.

Kelly Brown

2021-05

Does not even deserve one star. Do NOT shop at this store! Terrible customer service and management. Very unprofessional and unpleasant experience with them, and I would advise you shop somewhere else.

Kaitlyn Baxley

2021-05

Wish I could give zero stars. Terrible management, extremely rude and condescending, spend your money somewhere that actually deserves it.

Kelsey Grigsby

2021-05

Poor quality clothes. HORRIBLE customer service. Do yourself a favor and steer clear of this place!

Kim Adams

2021-05

Poor customer service! Do not give your money to this store!

Robert Iannelli

2019-05

Very nice Girls/Womans Clothing amd beachwear

Larry Dalton Jr

2021-05

Unprofessional and poor customer service skills.