PetSmart

Mati Duarte

2024-05

I went into the store yesterday. The ambiance was bright and cheery, with lots of toys, signs and treats, the place was clean, well stocked and it felt very welcoming.I wanted to get some treats for my dog and saw that there was a deal going on (buy two get the third 50% off) I went to the register to inquire about the details and there I was greeted by Dorothy. She was very sweet, she gave me the details and helped me get some snacks for my dog (I ended up buying 6 dog treats) throughout the whole process she was so sweet and made a lasting impression on me and I just had to leave a review. I really like Petsmart as a whole, that’s where I get the great majority of my pet supplies but now this Petsmart is one of my favorite locations.Will be coming again.

Lisbeth Perez

2024-05

This is my usual grooming spot and I used to recommend it to everyone who would ask. I took my labradoodle there for a trim and explained how we want to keep him longer like we always did. My dog gets professional groomed monthly and brushed out at home too. I made sure he was mat free with the exception of a couple tangles that were easily brushable. My dog was completely shaved when I picked him up. The worse part is they did it without my permission or authorization. I’m so upset that they just decided to shave him and didn’t even give me the opportunity to say no and pick him up. This is a picture of him 2 days before and then 1 day after. This is by far the worst haircut he has ever gotten

Jennifer

2023-05

I too my pet to Banfield and they were friendly, but I noticed that unlike some of the other locations they will not check you in even a few minutes early.The store is well organized and well stocked. I was able to find everything that I wanted!

Britt

2023-05

Took my pup to Sharon, I saw so many good reviews, and I’m not disappointed at all! Schnauzer cuts are very difficult in my opinion and she nailed it! Extremely satisfied and the other girls in there made me feel safe about leaving him, he was in good hands! Thank you ladies I appreciate it! ❤️

Spr .Villain

2024-01

I’ve been going to get my dogs nails clipped at the Woodbridge location and have NEVER had an issue with taking him in or the groomers letting me know how he did. I’ve taken him to this location only 3 times and there is now an issue. His first visit was fine but the second visit I was told he did well on 3 of his paws but had to be held with another person to do his last paw because he wasn’t letting them. I found it weird since I’ve ONLY ever been told that he does perfectly fine but I brushed it off.I will NO LONGER be going to any PetSmart grooming services after my last visit. It was the first time my dog did not want to be taken in and I had to push him as they were taking him, he’s ALWAYS just walked inside when taken without ANY issue. Got the same thing mentioned where he allowed them to do 3 paws fine but the last one he was FLIPPING OUT I could hear him barking and screaming as I was getting things from the store and then when I get to the front to pay I glance over and see two groomers fighting to force his last few nails to get cut. We’re talking about a 36 pound French bulldog, I have no clue how they would handle a big dog over 75 pounds if this is how they handle a frenchie. I have NEVER heard my dog flip out like that and he has NEVER given groomers an issue until now. I’m convinced they treated him poorly or hurt him and he his traumatized from it.The vibe is also TERRIBLE. I walked in and they didn’t greet or say hello or even smiled. The girl with the glasses just stared and kind of looked annoyed that I walked in and they weren’t even very busy. This place SUCKS.

Vianny Taveras

2022-05

I took my dog ​​to this place so that they made a small cut and bathed her, I explained well that I did not want them to cut themselves a lot because I saw how they did it to another dog I told her look at that short no please I want it a little longer than there and when my husband went for her they gave her to him like this, they cut all her hair and cut a little on the skin, now my dog ​​is terrified it hurts when I touch her and that day she came a little aggressive which she It is not. Be careful I do not recommend this place they are not professional, I did not like the work they did and to top it off they charge a lot for that mess they did to my dog. 😢 The photo is from before when she had all her hair and later when they cut all her hair. That so sad 😭

Rachel

2023-12

Had a hobble experience with Petsmart grooming in October. I made an appointment with my dogs regular groomer and the manager just moved the appointment to one of the new groomers. Instead of just a light trim they shaved down my entire dog. They called me telling me he has diarrhea but the truth was they did an anal gland expression and ruptured my dogs anal gland. I know this because I took the dog to the emergency vet right away. And they were able to confirm what they did.This then proceeded to become a bleeding diarrhea to no bowel movement for a month. And my dog was absolutely scared and traumatized from the entire experience.They quickly removed all charges from our bill but this was the most traumatizing experience I ever had. I don’t want anyone else to ever go through something like this.Just don’t take the risk- I can’t even imagine what worse they could have done.

Christina Falcone

2023-05

Kasandra was awesome!! She groomed my Pomeranian puppy exactly how I asked! This was his first time getting a haircut and I couldn’t be happier 😊

Joydip Mukherjee

2024-01

This time my experience with Edison Petsmart grooming saloon was horrible. I am a valued customer of this store for almost last 3 years. I bring my GSD here for grooming / nail cutting/ trimming. Never had any problem and neither did anyone complained on my face for my Dog’s behavior. He is super friendly with both Human and Non human. Today while checking out , his paw was bloody and the blood was full on running dripping all over the floor. They cut the quick and absolutely there was no sympathy or apologies. All over excuses on my dog’s behavior. They are very keen to tell me how my dog was anxious ( I don’t know what they expect from a dog when you try to bath or brush or use dryer on them) but never ever mentioned initially when I was there to pick him up about the bloody nail. Only telling me at the last when they brought him. Didn’t even bother to tell over phone what they have done to the poor guy. Very very upset and completely frustrated. The lady at front desk was rude. THIS IS MY LAST SERVICE with Edison Grooming saloon. They also charged me additional money as Special Handling. They didn't even bother to let me know about that. I found out while checking bills. Is this special handling? Cutting your pets paw?Edison Petsmart,I strongly request please do take extra care going forward while doing grooming and don’t injure them. STOP making excuses that the dog was anxious and all that non sensical stuff. If you can’t handle , then call the pet owner and return them back but do not injure them and make excuses.

Manuel Silva

2024-05

Great place, the times I have come here , always excellent atmosphere.

Timeka Brandon

2021-05

I take my dogs here for the vet & its great. In & out! I also use their Grooming Salon which is also great. Both of my dogs have high anxiety and they do well here.But One of my dog's is on a prescription food diet and I can tell you this place never has it it drives me insane! I usually go there and they don't have it and I have to drive quite a distance to get it I'm going to start ordering online. Problem solved...

annamalai rajendran

2024-04

Guys they are giving good discount if you sign in pet smart. Friendly service

Kathy Whooley

2024-05

Everyone is kind and gentle with people and their pets. They are also totally professional and accommodating.

Chris Schuck

2023-10

Large store but I tell you, 90% of it is dedicated to dog and cat items. I remember the days when the fish section was an entire side wall, lots of reptile items including live things like snakes, rabbits and mice. Gone are those days. Lots of food and too many to count clothing options for your kitty or pup. Otherwise well organized and well stocked.

Cynthia H.

2020-05

Great store for pet needs, although a little pricey, you can find some deals here. My boyfriend and I have 3 cats, a dog and newly acquired frog, Petsmart is a great store in case we have an emergency. I was looking at cat trees here and although I didn’t purchase them her I got an idea of the quality I need.Staff is friendly and helpful and some go above and beyond to answer any questions we have.I recommend shopping here.

Danielle Gorman

2022-05

Nice pet smart , employees are very helpful and they have a wide variety of things for your pets.

Ms Social Media Guru

2023-05

Purchased my first bird from here. As. First time bird owner, the staff was not very informative. She could only answer basic questions. I had to go to YouTube to get more information.

latika gupta

2023-12

Kiersten the groomer and her team are super friendly and fantastic!!!! Every time Maggie , my bishpoo comes out a happy child and looks beautiful after her grooming sessions. I would 100% recommend Kiersten for grooming your pet!!!!!!

Don Strashinsky

2024-02

Friendly staff, clean store and well kept environment for the live animals!

Stephanie Blakely

2023-05

I love this place!! Sharon is the absolute best!! She takes her time and grooms Ms. Dior just the way I like. 😍

Sucindran Ramachandran

2023-10

Worst experience with the grooming team. I could rate something lesser than one star but google does not have an option. We missed a grooming appointment due to rain, why would I spend $130 on a rainy day and we did say we would not come in if it's raining.The grooming manager Alysa? or someone decided they would right away ban my access from Petsmart app in booking any more grooming appointments. I did call up once and ask what the heck why was the app telling to call the store and the lady on the end was like hey we have a red mark on your pet and unfortunately I can't do much to take any more appointments. I will ask someone to call you to sort this out. I moved on to petco!! Rofl the attitude shown by the grooming manager wow!Looks like the store is independently owned and does not seem to have any control on store managers taking arbitrary decisions with no regard to customer inputs or followups. @petsmart team if you are reading this which I doubt as I see one more person saying the same thing about the grooming team manager taking decisions on her own with no regard to customer service. Looks like she owns the shop!!

Avelliay Joy J.

2023-05

I love this PetSmart. They have everything. Excellent customer service. Very nice & polite staff. The people are friendly, even the customers. Great selection of cat food, it is one-stop shopping for me here. Plus, there is always parking!

Samip Gandhi

2020-05

I took my dog to be groomed here, and after a day I noticed razor burns under his neck, and genital area. The salon manager, Alyssa B., at first said- it’s probably due to some allergies. And she was unprofessional - ignorant and rude. Immediately I took him to the vet, and they confirmed- that it was due to the grooming Salon’s error. Meaning that they shaved the dog too closely. All this could have been avoided.Above all, I’m sad as my pup have to go through this irritation and pain for next 10 days.

John Tomalavage

2024-02

Had a nice Fish dept. Sales Help was nice.

Mathew Thomas

2023-05

I love that they allow pets in the store and they have the cleaning stations.

Ben Chalfin

2024-02

Clean store. Friendly staff. They really care for the animals especially in the grooming department

Stephanie Fyler

2023-05

I love this store & Banfield Pet Hospital which is the the Veterinarians. My Precious (cat) loves Dr. Evanowski. She is great with my Precious. The Staff is professional, compassionate & personable. The store always has what I need. I have not had any problems with the store or the Vet. It's always a good experience. ⭐⭐⭐⭐⭐

Chavon M. Smith

2023-05

Kassandra was great with Norie! It was her first time at the groomers. She was patient and comforted her.

Alexander Wise

2023-05

The crew at this PetSmart location are very helpful. They have saved me so much time by pointing out exactly where the products I was looking for were. Keep up the good work.

Anthony Shepherd

2023-05

Kinda disappointed, many shelves had empty spaces and that made me to buy some different brand of dog food to our Dog. It isn’t a tragedy but wish they had the preferred brand. Other than that the store is big enough, employees are extremely friendly.