Whole Pets Market

faith Leibow

2024-03

I went into this store because I believe in using local stores- I have 2 dogs, it was Mojos 12th birthday. I went right to the dog birthday treats, at which time a very nervous young girl said to move away because the manager would get mad if my dogs were near the birds….. the birds were on a contraption with wheels within inches of the dog birthday treats- she was very nervous telling us that- so we moved on. Immediately I noticed an older haggard looking woman with blonde curly hair and a scowl on her face run over to the birds- they were fine, my dogs didn’t care.Walking down an aisle, we noticed bunnies at my knee height- my dogs noticed them too- they just stared and watched as one bunny kicked out some cedar- the gnarly woman came over and scolded us and told us to keep away from the animals.Really, there are animals at every foot of the aisle- that seems quite impossible. I asked her if she ever smiles, she said she can’t because my dogs were near the bunnies. I told her we would leave and she said “ there’s the door” and continued to be nasty as we left the store with the register about 4 deep. This store is so overpriced ( medium sized toys $26) but I prefer to shop local and was willing to pay- never again. That “ woman” is one of the nasties people I’ve ever met and surly not good for business. The other people seemed quite nice but afraid of her- she is a horror and not welcoming at all. Pet people are generally good natured and nice- she does not belong!!!I will never return to that store as long as she is employed there…nasty.

Shaniza McClain

2024-04

Never had a problem when it was Pet Smart about washing two small dogs when they prefer to be bathed together. Annoying and silly policy. The employees are rude and annoying. One lady followed me around the store trying to be low key. I guess she assumed I would steal. This place used to be good but I wouldn’t continue to go. Overpriced and just straight up wack.

Miss Kay

2023-05

Absolutely love this site! Anything you can think of is here. The customer service exceeds what you would expect at ANY of the stores in this location. The phone service is also great. Knowledgeable and positive staff are available to help with any pet or product inquires you may have. Definitely my go-to for pet needs!

Jennie Riccio

2024-04

Was in tonight to get my little guy some new gear.Patti was exceedingly helpful and cool. Also had the pleasure to be checked out by Jennifer who was very warm to us.Thank you, ladies! See you next time.

Tyronica Cooper

2024-04

I was so worried about my babies they really help me understand what was going on and put me on the right food for my baby ! Very caring put you with the right knowledge keep your little ones happy and healthy if they don't have it they will get it for you whatever it takes to keep your pets healthy they go all out their way to find whatever you need

Linda Belcher

2024-03

I love it here. I was in this store today and had the pleasure of meeting all the sales associates who could not possibly have been more professional, amenable, and courteous. I don’t want to undermine any of the bad reviews or their respective experiences, but I personally witnessed one sales associate (the one who you are all targeting negatively in these reviews) bravely and professionally protect the small caged rabbits from a dog owner who was rudely and dangerously allowing their 120+ lb dog to sniff and paw at the cages, very nearly knocking them off the shelves. It was incredibly difficult and disheartening to see how the dog owner lashed out at the sales associate saying the “f word” and also referring to yalls negative reviews in a very condescending way towards the woman…. Its 2024, I think that we need to really rethink how we treat people if this is the best we can do then I dont even know what to say. The dog owner was WAY over the line and WAY in the wrong … 100% I would return to shop here for my kittens again and I would encourage anybody else in the area to do the same. The sales associate did absolutely nothing wrong and even then, nobody deserves to be spoken to that way at their job. Do BETTER people.

Kyianna Tapia

2024-02

The older lady who works here needs to be fired. I will never recommend this place to ANYONE. Wanted to support my local in town pet store but instead I got a condescending, racist, and uncomfortable encounter. Can’t even shop in peace without her breathing down my partner and i’s neck and then giving her rude and unsolicited advice. There’s enough negative reviews on this lady for them to continue to not do anything about it. You will continue to miss out on customers smh

JOSEPHINE

2024-02

One of the most rude encounters with older worker. As we were making our way to the back of the store we stopped by a stand that displayed supplements and vitamins for dogs. We have a 14yr senior yorkie at home who’s having a hard time with allergies at night and quite frankly has always struggled with allergies (licking paws, pacing, scratching). We’ve tried a series of tests at the vet throughout the years, numerous changes in diet, dog food brands and hygiene routines with the advice from our vet throughout the last 14 years. (Just wanted to give context regarding our dog at home). We’ve tried almost all angles possible and process of elimination.Upon stopping by the vitamin/ supplement stand we remembered we were recently recommend by our vet calming supplements to help her sleep with more comfort so we started to take a look into the options they had on the shelf . We already knew what we were looking for , however it was our first time seeing supplements in store as opposed to online so we were curious and reading the back of the bottles.This is when things turn left and become uncomfortable for us . We were approached by an older woman with curly hair who initially stated “what’s the question ?” Assuming we needed help, we then advised we were simply looking for calming supplements for our senior dog however we kindly don’t need any assistance. She then began to question what the exact issue was and what food our dog was on, which at this point we were already uncomfortable and didn’t want to get into detail because again we knew what we were looking for. We took a deep breath, hesitated and advised we were giving our dog table food. We knew the stigma was coming, especially that the associate was on the older side. I understand they are there to help and answer questions, however there’s a boundary you shouldn’t question with pet owners.Without knowing the details and the extensive list of proteins, organic meat, bone broth and vitamins they consist of my dogs daily meals and diet. The associates demeanor became even more condescending and flat out rude. At this point you can tell she’s judging us just off the fact we advised we give our dog house food. You can tell by her facial expressions and tone, we are adults and my partner and I wasn’t born yesterday. She then, without being asked again, advised “supplements won’t bandaid the issue”. At this point I was over the belittling and disrespect. My partner and I left the store with the store instantly, crazy how a 2 min interaction with the wrong person can change a whole first impression. I went back in moments later , in a calm tone expressed my frustration and wanted to reassure her the store missed out on a sale because of her attitude and the way she treats customers. She then became dismissive, I get it. Arrogant people don’t want to hear about how arrogant they are, they want to judge others for being arrogant.I just don’t understand, if you have customers in the store with the intentions of spending money because that’s the only reason why they’re in your store , why make them feel stupid? You think anyone will be willing to spend a dollar there?The gag is, our whole intention of visiting this store was to look into and purchase a dry senior dog food for our dog. She has been getting into our kittens food recently and we wanted to add a dry substance into her diet to distract her during dinner. The dog food is located in the back of store, we stopped in the middle where the vitamins were. We didn’t even make it that far before changing our minds.We were willing to dish out on the calming supplements and dog food even considering it was a locally owned business so things were a little on the pricey side, however we saved ourselves the money and invested our time with this review instead.It seems like others below within the last year have experienced rude customer service from the older lady who works here. Maybe she should work somewhere behind a desk at a zoo since she knows so much about animals but doesn’t have any customer service skills.

Joshua Furlong

2024-04

Very nice staff and store especially Patricia she’s amazing and has been a great help assisting me with my new dog she’s the best !

Phyllis Meltzer

2024-03

LOVE coming to this store. Patty, the older woman, as well as her entire staff are very knowledgeable and helpful with all my questions regarding my 15 yr old and 2.5 yr old dogs!

D J

2023-10

This place is overpriced and doesn’t do transparent business stay away! on top rude and racist stay away!! Go to the New pet place 700 Broadway Exotic & Aquatics or even Walmart. Went to return a over priced pump because my sister bought me one for a gift didn’t need it anymore they rudely refused given a hard time but at check out didn’t mention a word about no refunds is this even legal? no where stated in the receipt btw I bought it a day before :/

mark pregosin

2024-04

Quick stop found the bulb that I could not find on Amazon for my red-footed tortoise

Karolina Cuprys

2022-05

Excellent customer service! I’m a new puppy owner and the staff is extremely helpful. Great selection of products too! Sophi and I are super grateful! 💙

Milly Bartolomei (mother is the true 24/7)

2024-02

Love it . Got all the goodies for your pets .. its like a toy store for kids . Expect to spend .

John Doe

2023-05

So, it seems if you buy an incorrect product at this highly priced store no refunds are offered. Most stores have a return policy on their receipts or at the very least noticeable by the register. A lovely women(let’s call her Jennifer) when I asked where is the return policy pointed to a sheet with multiple paragraphs. When questioned about why wouldn’t a return policy be printed on the receipt, the response was I don’t make the rules. I con completely understand if the item was a food product of some sort but ensuring you can only have store credit allows for the high markups to stay in the store.

Krystal Lopez

2023-08

This place always has everything I need for my dogs and it’s reasonably priced for us not having any commercial pet stores in this town but I’m giving them 4 stars because the older lady that works there is seriously so annoying and rude. Every time I go she has something to say, it’s always something with her! She’s always questioning customers in a rude way, making comments that I know she thinks are normal but are very rude!!! This is a great store but they need better customer service!

Natty

2023-05

Started going in February when I adopted dogs and wanted a better variety for my doggos. After 2 months of figuring out what they like to eat I go to ring up several varieties of the big dry food bags and around 24 cans of Wet Food and the Blonde Older Female worker asks me if I am a horder! I will not shop there again apparently they do not want bigger purchases and choose to embarrass customers for not liking to shop every week. Very unprofessional!

Anderson Legacy

2023-05

I adopted two rescue beagles and employee helped me locate needed items and I shopped there multiple times always spending atleast $200 but this last trip I spent alittle over $300 for Fromm Dog food and the older woman made me feel bad for getting so much and assumed I was a horder. (My fault for assuming I would not be judged at a pet store for buying good quality food in bulk and it personal issues of me not being able to come back for 2 months) I guess I have 2 months to find another pet store that does not assume or make fun of their customers.

Victoria Noelle

2022-05

Customer service is excellent! Alexis was so helpful that despite the fact that their prices are a little higher in comparison to the mass stores, I would still prefer to go back there any day. She went above and beyond to help me find the right product for my pets and I had a lot of questions! Lately I have trouble finding even one employee around in the big name pet stores, and ordering online is always a risk. This store having an employee present to greet you and also provide information or answer inquiries is a very important difference; the check out was quick and easy. Overall just a great shopping experience 👍

Brigid D'Souza

2023-05

This store is excellent. We have two dogs and are not very knowledgeable so have a lot to learn. The manager has a wealth of information about all the products that they sell and could help provide guidance and advice for your pet. We use this store exclusively now.

Kamaia Gaylen

2023-05

Terrible attitudes and poor communication skills. I was visiting during a busy time and one of the employees (I believe her name is Patty) felt the need to unnecessarily scream at a paying customer in the middle of the store instead of communicating like an adult. Definitely would NOT recommend.

Kevin Garrett

2022-05

LOVE IT!! Very knowledgeable folks, super helpful and direct opposite of the no-nothing dreck in New York city. They have a big inventory and carry the foods my very picky cat loves. So it's Bertie Endorsed, which is a big deal. AND, Their dog shampoo section is the best I have ever seen. Clearly the owner loves pets.

Nereida

2023-05

I love this pet store for so many reasons. They are good about keeping the shelves fully stocked. They always have crickets and worms. The sales reps know their products, animals, and are always so pleasant and willing to help. They offer bathing stations.

Nicole Anne

2023-05

I really wanted to love this store and the products I purchase were great but the workers/ owners have lost my trust. I purchased some products and gave $100 bill the cashier asked for a smaller bills I paid for it with smaller bills but she never gave me back my $100 bill. When I walked away I realized and went right back. The girl said oh my gosh ur right I don't think I gave it back and attempt to look for it. She did look around the register and in her pockets. As everyone was becoming anxious including myself. The ladies working told me they have cameras but it would be some time before they could check it. I said it was fine normally I would of stayed and waited but they said it be a while and to be honest I was already anxious and didn't think just standing there would be the best option. I left my name and number and asked to please call me once they reviewed the footage. THEY NEVER CALLED. I have called a few times and no one has answered. I am disgusted and applaud at how the bussniess has handled it. I really did want to come back and countuine to purchased items but not with a busniess that is dishonest and could care less about thier costumers.

Shay Buttas Bakery LLC

2022-05

Love the store. They’re a hit pricey but have great quality pet items. The staff is amazing as usual and I love how they have vets coming there every Sunday now. It’s very convenient for me and my fur baby.

Casa Basa

2022-05

This place is wonderful. Staff is super friendly. There’s even an area for you to wash your pup if you choose. Considering it’s a small place, they have a great selection for cats and dogs. They have a great selection of treats. They have adorable freshly made frosted doggie cookies and even stuff for small animals, reptiles, and fish. Even if this weren’t the only pet store in Bayonne, I would still be a repeat customer.

Angel Feliciano

2023-05

Over priced and staff is rude with little understanding of customer service. I guess I must apologize for coming in close to closing time. If you want to leave at 6pm close your door at 5:45 don’t get mad at the customer if your boss doesn’t pay you past 6.

Nayco Cliff

2023-05

Jade Lebron thank you so much for visiting our store. We appreciate your concern about the baby bearded dragon and understand your concerns.Unfortunately this baby came to us very Ill and we take every precaution to bring any sick animal or reptile back to health. We deeply care for every animal we have and I ensure you we take very good care of all our animals.Thank you so much for stopping in and we hope to see you again.

Marina Bekker

2023-05

Everyone's so friendly!! Got loads of options off every food for any type of pet. Super clean and easy self wash. But really the staff is just amazing

Karla Vasco

2023-05

I went to this place looking for something for my cat’s itchy. The young lady at the front desk was very attentive. She helped me with some options for my cat’s skin. This store is huge, and has a lot of thing for animals, the service was great!