CVS

Jim Terhune

2024-01

The pharmacy is rude and unreliable. They literally shut the gate on me when they were going on lunch break despite the fact that I was there before the stated time that they close for lunch. This happened when I had returned to pick up a prescription that had been screwed up the first time I drove in to pick it up. Even after I explained this, they rudely shut the gate and said they make no exceptions. There is no concept that serving a customer who arrives during the stated business hours is not making an exception - especially after your prior mistake required that customer to make a second 25 minute trip to your business. It is doing your job. We are moving our prescriptions and advise anyone else in the area to do likewise.

Sarah Alexandra Wolf

2024-02

The two employees on staff tonight, a young man and an older gentleman, were both very patient, courteous, and accommodating when my preschooler was for some reason quite anxious about having his passport renewal picture taken. They put up with a lot from us- some tears, extra time, extra shots, you name it- with patience and good humor. Highly recommend these two employees in particular and this store in general.

Lynn Publicover

2024-01

The pressure put on the staff is really showing. I went to pick up my prescriptions tonight after receiving my text that its the last day to pick up my scripts at one west road. I arrive at 8:40pm and was informed one was put back and someone else bought it. I could come back when they have another in a few days. As I informed them that this was not right. I showed up to get them and the cashier schooled me that I can't show up 20 minutes before closing and expect my scripts to be there. Sorry, I came right after work and expected to pick up MY RX's per the text that was sent to me. Driving 20 minutes each way and with gas prices, this was very rude and inconsiderate. And when i got home to look at my receipt, it was unreadable as their printer ran out of ink.

Chum Diddly

2024-01

Can't get through on the phone to anyone during the day; evening workers don't follow through. Keep having delays on refills. They say they'll order from a different manufacturer but they don't. I usually wind up having to get another CVS to provide the refill. This branch is very convenient to my workplace, so having to go 15-20 miles extra is a big inconvenience.

Drew Rodgers

2024-04

Pharmacy staff is not remotely helpful and is quite frankly mean... They have no patience for questions about medications and cannot be bothered to go over anything with you. Incredibly disappointing and extremely unprofessional.

Andrew Maderios

2023-05

Horrible customer service. Went to pick up a prescription. Arrived at the window at 1:27pm and was told “I’m closed after this lady.” I politely asked where to do to pick up a prescription and was told to come back in a half hour. There was no one else in line and they closed the cage literally in my face at 1:28pm, with 3 employees yelling at me from behind the pharmacy counter. The main pharmacist even came over to rudely chase me away. I’ve seen rude customer service before, but the other horrible reviews about the staff here are absolutely right - this pharmacy staff and management is atrocious. I’m appalled.

Bill Cavanaugh

2023-12

Beware Veterans. Not friendly to vets trying to fill Rx. More interested in going to lunch then to help out. Was outright rude to wife while trying to get an Rx filled. Sent us to another CVS to get assistance. Got the same warm greeting from that pharmacy (Plaistow). These rude individuals were Pharmacists not the window help. Seems to me CVS has a problem with Vets. The end result was my wife had to pay out of pocket.

Michelle

2023-10

Waiting for a prescription for days. Called numerous times to see if it was ready as I received a text message saying that they received the order from my doctor. I was on hold for 15 plus minutes for the last 3 days. I finally went in to the pharmacy and while in line 1 person in front of me…all staff were blatantly ignoring the calls coming in. Which was me the last 3 days….when I got to the desk and she said my script was on hold and that I had to call into have it filled. I said yes I understand I tried calling the last 3 days but no one answered. She’s was rude and said yeah we are busy. It’s not hard to answer the phone and just say that. I’m now frustrated because it’s a medication I need to take daily and can’t just be stopped. She said yeah we don’t answer the phone because we are short staffed. Not a good answer. I myself work in healthcare and can understand but her rudeness was unacceptable. I will be transferring pharmacies IMMEDIATELY

Bob Jordan

2023-08

I am formally a patient that has used Walgreens in my backyard here in Epping for years. Since that store opened, I always receive excellent service. But lately it has been a challenge to get my prescriptions. And a challenge to get my refills without getting an attitude. Recently, one of my prescriptions was unable to be filled and they Told me no one was able to get my prescription as everybody has it on backorder. After several phone calls to local pharmacies, I found CVS to be not only helpful, but was able to fill my prescription and the pharmacist was extremely helpful and pleasant to deal with, The kind of professionalism that I not only appreciate, but seems to be hard to find nowadays. I will be transferring all of my prescriptions from Walgreens to this CVS store. Thank you for your help, and I look forward to doing business with you for years to come, Bob Jordan, Epping, New Hampshire

Barbara Ann Paster

2024-01

Because of changes to our CVS by their Corporate offices many things have been takrn off the shelves that people want to purchase, and that are only available online now.

Allie Marsden

2023-07

CVS in Stratham can never seem to get it right. From never answering the phones to not informing patients when insurance requires verification, there is an issue EVERY month. They say it’s due to under staffing but the same issues have been a concern for years at this point so it’s no longer a valid excuse. I would suggest literally any pharmacy other than this one.

Matthew

2023-05

Easy to use drive thru. I did go in the store today. It was clean, the staff was friendly. The pharmacy runs smooth and fast even in these short-staffed times. My prescriptions are always ready on or even before they say they will be ready.

Ruthan Dagostino

2023-08

CVS in Stratham is greatly improved with the recent remodel! Signs great, lower shelving great. Self checkout easy to use but you can checkout with an employee. Love the new improved CVS!

Steven Knight

2021-05

In picking up prescriptions from the Pharmacy I have, on several occasions, experienced poor customer service, as well as interactions with staff ranging from friendly and helpful, to clueless, to outright rude, depending on the day.It is clear the pharmacy is very busy and understaffed and I sympathize with the staff up to a point.Staff seems unfamiliar with the old saying that, when there’s a problem, the simplest explanation is often the most likely. For example: is it more likely that my insurance company doesn’t know my Date of Birth, or that an overworked pharmacy tech might have simply mis-typed it?I’m not upset, we all make mistakes, just accept that you made one and re-enter the information so we can all get on with our day. Don’t argue with me and certainly don’t speak to me in a way that prompts the customer standing behind me in line to lean in and say to me “she didn’t have to be such a b*tch about it.”Hire more people and give everyone some time off to de-stress.

Monica

2020-05

Racial profiling at its finest. I take several medications every month due to severe, chronic health issues that often land me in the hospital for weeks at a time. A couple of those medications are very difficult to find each month as pharmacies are always “out of stock”. They always send my husband (as I am too sick to trek all over New England) on a wild goose chase from pharmacy to pharmacy until we either finally find a pharmacy or my doctor has to substitute my medication. The delay leaves me bedridden in the meantime.Recently, went to this CVS to fill one of my other monthly prescriptions, which is always in stock. I have been in the process of changing all of my family’s prescriptions over to Rite Aid, but my doctor had listed this CVS on the prescription so I figured I had to go there. Otherwise I never would have gone there because the pharmacist there always, always has an excuse for not filling any of my medication for some reason. Sure enough, she told my husband and I that because I get my hard-to-find prescriptions from different pharmacies, and I have had prescriptions from several different providers in the past (a result of having moved 4 times in 3 years due to my husband’s job, and several lengthy hospitalizations where I was discharged with prescriptions from the hospital doctors), she refused to ever fill any of my prescriptions ever again. She insisted I change doctors to one in NH, and I explained that my doctor in Boston already knows my complicated history well. I was shocked she was treating me this way. As if I was some criminal and not a severely ill person who has done nothing wrong other than be sick. The last time I unexpectedly missed doses of my medication, I had a seizure and was luckily with my husband who was able to get me help right away. I am terrified of missing doses of my medication again and having another seizure, as it could happen while I’m alone or with my kids or in the car and unable to call for help.The pharmacist made false accusations and treated me like dirt loudly in front of other customers. She refused to allow me to correct her or even respond. I have never seen her treat any other customer this way and I hope no one else has to be treated as cruelly as I was. I should not have to live in fear of having another seizure due to a pharmacist who cares more about her job than the life of a minority she judges to be not worth the “paperwork.”

Deb Hampton

2021-05

I wanted to publicly thank CVS Pharmacy in Stratham for the outstanding COVID testing process. I had seen and heard so many horror stories about getting COVID tests. CVS had made it such a simple, smooth, non-stressful experience. From requesting a timely appointment, to outstanding detailed information, to the safe, drive-up experience, to the amazing, caring assistance by the staff, this was by far the best process there could be. Additionally, I had an email with a link to sign up for my test result chart by the time I got home. Again, thank you for making this potentially most stressful time in my life such a simple one.

Sterling Hager

2021-05

I think that being under staffed and over burdened has crippled this pharmacy. Sometimes it's fine but some days are horrible. I know that covid has taken its toll on these businesses and it's hard to manage supply and demand for medication and unfortunately most people haven't had there medication in days by the time they get there or scared about results from a covid test, ect and it's hard to be nice and calm when you feel I'll or in pain or worried. it's a frustrating system and I know we feel a need to control every substance that helps people, maybe after several refills a customer could be put into an honor system especially older and very sick people who cant go without them.

Sophia Elizabeth

2019-05

I get my prescription at the same time every month. These guys constantly are out of stock of it. It’s like, they don’t order it until someone comes in with a prescription or something. Well, that poses a problem for people because they can’t skip doses. Since my doctor had done an electronic prescription, this pharmacy would not allow me to pick it up at a CVS a few miles away that does have it in stock. With all the employees you have, you’re telling me someone couldn’t go 2 miles down the road to get it, bring it back, then fill my prescription? So rude. I ended up harassing my poor doctors office and had someone re-do the electronic script over to CVS in Epping instead, as the pharmacy manager at Epping’s CVS says they ALWAYS have this med in stock... ALWAYS.. since people can’t even go half a day without it. Screw this Stratham CVS I’ll never go back no matter what I need. I’m a mother of two and they basically told me “oh well” when I said I’d be bed-ridden if I have to go 24 hours without my prescription. Jerks! No one has any compassion anymore. Three years I’ve been on this prescription and never had a problem like this before!

Kyle Amundsen

2021-05

I set up 2 Covid Tests in the past two days and had them both canceled. The second one I showed up and waited at CVS for 20 mins before anyone acknowledged me. After they acknowledged me they told me CVS wasn’t doing testing today.I don’t understand why they couldn’t just call me and notify me they weren’t doing testing instead of wasting my time.The world is difficult enough right now with out the people you trust for Covid Testing to act like this...

Tama Forth

2020-05

The pharmacy is very short staffed. The poor pharmacist was trying to check people out and fill prescriptions at the same time. They need more help.I felt so bad for these poor employees trying to help people with their hands tied. I don’t know how they can get themselves out of bed and motivated to go into work. I hope that management will get you some help. If this continues CVS will lose customers to Walgreens right down the street or the many supermarkets next door.

Scott Vail

2019-05

The main Pharmacist there has no customer service skills and is extremely unhelpful. I tried getting a prescription filled there to save time on my long commute to work and she looks for any reason to throw the book in your face and say she can't help you. I tried calling first to see if there would be any issues with filling it and she told me to come in person she couldn't help me over the phone and when i did come in she proceeded to give me a hard time about my address etc.. when if she had just taken the time to ask me over the phone she could of just told me to go to a different CVS instead of wasting both of our time.

bre pon

2023-05

not sure why the bad reviews..been going to this pharmacy for many years and britney and the rest of the pharmacy staff is beyond helpful every single time..i dont usually leave reviews but seems many only comment on the negative and forget how over worked and extremely important this line of work is for all of us in the community..i rate it A+!

Susan Fortier

2022-05

The absolute worst pharmacy ever. My insurance company stuck me with this place so I have to use it or pay out of pocket for my meds. Pharmacists are passable but counter staff range from clueless to rude. I also set up auto refill for a 10.00 coupon which I never got and still have to call in the prescription for refills.

Rebecca Smith

2021-05

Very friendly staff especially in the pharmacy. I usually go to a different pharmacy and was pleasantly surprised. Everything is nonstop crazy during Covid and pharmacies are essential. Be kind as they were to me. Will definitely be going here again.1/28/2021Addendum. Just had a covid pcr test here yesterday and the staff were very patient and kind. My results came in 32 hours for which is impressive. Highly recommemd.

A. D. And Omega43

2020-05

I have been here many times and have always been very pleased with the customer service and all aspects of every visit. I can’t say much about the pharmacy as I have only used it for cold medicine a couple times but those visits were just as pleasant. I’m actually about to go there now and will change my review if anything changes. I try to review a place after multiple visits so I can give accurate information about each store. I live half the week in Exeter and have been here over 20 times in the last 5 years. A++

Terry Phair

2016-05

The only reason I did one star is because I couldn't do zero. They sent us a 25% off coupon because we are CVS card holders. Have shopped there for years. I went in to use the discount and they said our CVS card was no good. I spoke with the store manager and he could have cared and tried to brush me off. He told me to call some 1-800 number and walked away. I am removing them from my Dr's database as my local pharmacy as there are plenty others to choose from.

Stacia Hanover

2023-05

I have to agree feel bad for tech assistants tough times alot of trouble keeping people when you start seeing new faces constantly . I know one very nice lady I will finish my script up never to get another done with this place. I will stick will e press script. NEVER AGAIN

Dan Mello

2023-05

Auto attendant is horrible!!!!!! Pharmacy staff are awesome and super helpful. Corporate- Maybe have pharmacy staff set up the autoattendant or just get a live human being to answer the phone.

Brady Baxter

2019-05

Gross Bathrooms, Not what you expect from a company/store that prides themselves on health!! Store itself seems fine, but I suggest cleaning your bathrooms more frequently and maybe updating them to match the rest of the store design. You're in a nice modern store, and then the bathrooms are something out of a warehouse, so that seems off. Literally the Irving gas station across the street has much nicer/cleaner restrooms

Thomas Maher

2020-05

I have used this Pharmacy for 20 years. It is the best service of any store - pharmacy or otherwise - that I have shopped. The Pharmacy Team has very little turn over; they communicate clearly and try to be helpful any way that they can. They are great!