PetSmart

Tom Foolery

2024-03

I just wanted my pup to smell good and get his sanitary area cleaned up. I told the groomer he was supposed to have that I didn’t care how he looked, I just wanted him clean and the basics done. We picked him up a few hours later and I found it weird when his groomer didn’t know which dog he was, but they may have just gotten busy. Another groomer brought him out and he looked ok, a little choppy but he had mats so it wasn’t their fault. When I went home and was petting him I noticed small matting in different spots and very uneven cutting.Overall they got most of the mats out and he smelled good but otherwise they did a poor job. I don’t know if they were just really busy or if they took my “don’t care how he looks” to heart. If you’re in desperate need of a groomer they’ll do, otherwise stick to your local groomer.I tend not to go to Pet Smart due to how they treat their smaller animals/fish.

Jill Beaudry

2020-05

We purchased our baby bearded dragon 3 months ago today & he's doing awesome. He is growing like a weed! His body was the size of my pointer finger & as of today he's 17 inches long. Here's pictures from the day we got him till today

Kieryn Emilee Hewitt

2022-05

DO NOT SHOP HERE!!!! They’re abusing their reptiles, they all look like they’re on the brink of death, housed in tiny tanks and covered in feces and the urates are yellow showing signs of dehydration, maybe it’s because there’s absolutely no water in those tanks for them, and they just let the crickets roam free which can lead to bites/infections

John Dean

2024-03

Store was clean. Items were easily located. The live stock all looked healthy.

Wil Michael

2022-05

A great location. Friendly personable staff that know how to handle animals. Huge selection of food and treats. Great experience.

Lucas Rifkin

2019-05

Clean and organized. They have a range of low to high quality products at reasonable but beatable prices. Friendly service. Convenient location.

rejetta wade

2023-12

They can never groom my dog correctly. His hair is always short on one side, they do not follow my requests. His little face is always a mess. I had a female groomer to take him back in and groom his private area. As she was turning from me, she rolled her eyes and said Oh GOD. She was early 20s and Managers tolerate this rudeness. Very disappointed.

Rachel Johnson

2024-02

We use them for our dog bones and grooming needs. The staff are polite and helpful.

Brenda Kenison

2024-04

love this store 🐶🐱🐒 great staff. very clean

BowTie Cat

2024-01

No planted fish tank to buy aquarium plants. Lots of fish tank decor. Staff very friendly.

Corey Foster

2023-08

This particular store seems to be one of the clearner PetSmart in the state and I definitely prefer PetSmart of Pet Slow for sure. While I don't buy live animals from chain stores I do usually get most of my aquarium supplies from here as well as some of the items for my birds. Overall Great place.

all the boost

2024-01

Friendly staff shelves are always stocked. Place is always pretty clean, and you can always find a pet or two walking around.

Tess

2024-04

They don't honor any discount when their tag says buy one/ get one 50%off when they don't have 2 in stocks. ALL other stores I go to do.They also won't ship to their stores for you to pick up so they can charge you shipping.

GEMINITREKKER

2023-12

Very Good Experience! I found everything I was looking for. Friendly Staff. Pets are Welcome ( on a leash only).

Tyler Kerr

2023-09

The new GM (Ross)says the new store policy is owners put their dog’s harness and leash on in the store….with other dogs around….instead of the groomers putting them on out back and has an attitude about it. They also tried attaching a $30 fee to my account for each of my dogs for “severe matting”. My dogs go to the groomer every 8 weeks and have very minimal matting under their ears. The last two appointments they’ve had they didn’t clean their ears or trim their paws which is in the price. I would not recommend bringing your dogs here.

Megan Snider

2023-08

While walking past the grooming salon, I witnessed one of the groomers pulling a dog through the door by a choke collar so hard that the dog was sliding on the floor, not walking. He clearly didn’t want to go through the door and the groomer wasn’t going to stop pulling. She never once tried an alternative. This was extremely upsetting and not even my own dog. I wasn’t able to find anyone on site as she apparently was the only one there, or visible, but it happened July 13 around 1:30 PM. I’m sad for that dog and I’m sad for any future dog that’s treated that way. I’m also upset and angry for the pet parent who has no idea that their dog was treated that way and left them there in your care and trusting that they wouldn’t be handled that way. This is why I stopped using Petsmart grooming a long time ago. I emailed the company and got an email responding back saying they received my email and would look into it and I have not heard back.

Andrew Grace

2020-05

Finding a reliable groomer who isn't so backed up that I'm on a 6-month waiting list has been a challenge. They do a nice job with our poodle and I usually can get an appointment in short order.

Andy Schneider

2023-10

Always great customer service plus I love checking out their hampsters! I really miss ours we had it was always so fluffy and our cat loved when we took it out in its ball!.. long story short funny memories every time we go in!

Veronica Alonzo

2023-12

They did not have the right size of collar when I needed one for emergency to go to the vet or surgery and a few other things I need it

Heidi Hathaway

2023-08

We had 2 appts. One for Alaska and one for Sutter an 8am and a 10am. I called the day prior and spoke to Molly to ask if we could come in a little but later, as I had some traveling conflicts, she was warm, welcoming and asked if I would hold gp see if it please possible. When she came back on she pet me know warmly that it would not be possible as it would cause the groomer to run behind on his other cl. She delivered this with empathy a reasonable explanation. Because of her lovely way of handling it I felt heard, like an effort was made, and even though it was not the ideal place answer, I appreciated her honestly. We showed up the following day at ten minutes to 8am and Brian Alaska's groomer was already waiting by the front doors to unlock them in and let us in! He had all the paperwork ready for us to he promptly checked in so I could continue on with my day. He hasgroomed our dogs before and does an excellent job. We had several small hiccup but the MOST IMPORTANT THING WAS he handled them with grace and professionalism. I would HIGHLY RECOMMEND WORKING WITH Brian and Molly I believe these two employees compliment one another extremely well as a team to take care of our dogs needs. And as long as they are there, Petsmart has earned us to come back over and over again.

Steven Sambrano

2023-11

Thanks to the Grooming department for taking good care of Zeus

PA D

2023-05

The online portal did not pass on our notes to the staff at the store about our dogs medical condition. When my fiance arrived they had to turn her away, not a problem. But we were upset that they did not contact us. The store called, explained and apologized. Not their fault, good customer service from the store staff... broken web portal from corporate.

Cassandra V

2023-05

Getting into the store, and out to the parking lot, was a bit interesting in my wheelchair as they have steps directly in front of the store but there is a ramp, a bit further down. Very helpful and honest staff. They care more about the animals than sales. At least the ones we came across.

Flora Quevedo

2023-05

Dog trainer on site with multiple types of classes available, including but not limited to trick classes, 1-1 training, 6week group classes and beginner or intermediate classes. Beth, the trainer, has been extremely helpful in the pet adoption process. She helped me determine appropriate questions to ask and reviewed video footage with me of the dogs I want to adopt. Highly looking forward to working with her.

Terrance Arroyo

2023-09

Bought a big fish tank, they had it ready to go and helped me get it into my truck, nice friendly staff, nothing to complain about.

Casandra Lynn

2023-07

Do not adopt live animal's here.. They don't take proper care of them.. My husband & I had adopted a veild chameleon, its been so lethargic and its eyes won't open. I've done everything I can for this poor little thing.I called & basically got told that it's a "vet call" and with out saying it, that it's my problem. That there's a 14 day return policy... Uh no I'm not returning him like he's a product.. Never again..

S W

2024-03

Everything you need for your pet, great place.

Nick Yager

2024-03

Staff is always very friendly and helpful.

Molly McCutcheon

2022-05

My dog had a grooming appointment at the West Leb store. I was in the store the day before and I confirmed the appointment because there was a snowstorm coming. I even called the morning of and was assured they were open and taking appointments. I showed up for the appointment and waited 20 minutes for someone to come to the front counter. Through no fault of his own, the entire staff called out and left him there alone. He told me it could be 6 hours for my dog to get groomed. Someone should have had the courtesy or professionalism to call me and tell me the groomer called out. Perhaps the manager. This didn’t happen. I kept my appointment, the store should have as well. Or at least have the decency to cancel. I’ve been a customer at Pet Smart for over 10 years. I will never bring my dogs here again and I will never purchase a single product from them. My email regarding this issue went unanswered by corporate. I’m not surprised by the general lack of customer service.

KARLA WALKER

2023-05

They carry the unique and hard to find dog food that I have to buy. They are one of the few places I can actually find it, so that's a huge plus to have a local store with my dog's food available. Obviously, PetSmart is a large chain and I prefer to shop locally and support small businesses in my community, but we all know that that's not always possible. And it's nice to have a backup like PetSmart. I would like to point out that the one employee I had interaction with, and I wish I knew her name, she was extremely helpful and she gave me the online price because the app would not accept my payment method which was one of their gift cards! So sometimes the online price and the price in the store don't match. It was a $4 difference which may not seem like much money but I believe it's just stupid to pay a higher price when a lower price is available! It's hard to attain and maintain wealth if you simply pay a higher price for everything "just because".Anyway, we'll definitely go back to our local PetSmart, and I'm very appreciative of the work that they do with shelter dogs and cats and their animal adoption program. I personally do not believe in buying dogs from a breeder when there are so many purebreds and mix breeds available for every person out there who wants a dog or a cat! PLEASE ADOPT! Please have your pets spayed or neutered! 🐾❤️🐾