New Balance Factory Store North Conway

Jim Margolis

2023-07

An uncommonly great retail experience. I went to New Balance to help my father find shoes. He has feet that are hard to fit. Amy was incredibly helpful, knowledgeable and patient. She was terrific and we will be back.

Dave

2023-06

Thank you Danielle (apologies if I misspelled your name) for the actual customer service.I can't speak to the quality of the shoes as my size wasn't in stock and she had to order them.Thanks again

Jim McParland

2019-05

The staff we very friendly and attentive. The selection is good, and New balance are good sneakers kids with wider feet.The prices are better than retail.The store is smaller and it can get very crowded during tourist season, but we we're lucky and there were only a few people shopping.They needed to adjust my order after the transaction and the manger was very nice.

Jack Maliszewski

2022-05

I found my replacement sneakers. The price was very good. The staff knows their products and are very gracious. They were interested in whether the product you were looking for was the best product for your specific need. They looked comfortable in what they do.

Alice LePage

2022-05

I can't say enough about the customer service! Rich and Kathy made me feel like family from the moment I walked in. And, got a great pair of sneakers for a fantastic price. Thanks so much Kathy and Rich!

Tracey C

2020-05

Found what I was looking for. Decent prices and the sales staff was helpful which was nice because I have trouble finding shoes that fit me correctly. And I was able to find two pairs that have worked for me in record time. I definitely will return to the store the next time I need sneakers.

Greg Deluca

2021-05

Ian was very helpful informing me of witch shoes were best for my running style and helped me a lot. He is very knowledgeable about shoes and did research on a competitor's shoe so that I would buy the right one. Thank you Ian for your honesty and time today, April 17th. Again thanks, sincerely kingswood track kid.

Timothy Parsons

2020-05

Staff was super helpful and even provided us a great suggestion to prevent wear through on the mesh part of the sneakers.Location is easy to find. Stocked with both new models and plenty of sale items.

Daniel Husser

2022-05

Would have given 1 star but selection okay. But the employees would rather not be bothered by customers. Cashier couldn't utter one word or a thank you.

Greg Goodwin

2018-05

Very knowledgeable staff, willing and ready to assist. They have some good sales and good pricing on New Balance shoes of all sorts. You will surely walk out of here with the right shoe for you.

David “Sy Ferr” Linscott

2022-05

Very helpful staff and a large selection conpared to most shoe stores during the 2021 supply chain issues. They also offer free shipping to home.

Joe McKinnon

2021-05

Honestly best customer service I've received in retail in a while. Super informative polite and respectful staff. No pressure and made lively real conversation.

Craig Upperman

2020-05

Very helpful staff, never pushy but always there to make sure you find what you want. Plus, can't beat the deals on the buy 2 get 1 weekends!

Joanne Beaubien

2018-05

Visiting from Burlington, VT I purchased a pair of sneakers that didn't quite fit. I returned two weeks later and was assisted by Zac and he told me I purchased "wide" sneakers. I told him that wasn't my intention and he proceeded to help me find a sneaker that fits properly. After measuring my feet and assisting me with two different size sneakers we found a pair that works. Zac was professional, courteous and best of all he was quick. Thanks for a great experience Zac, you've found a customer for life....well done!

Jamie Hicks

2021-05

The gentleman working the cashier counter was really awesome !! The line to get in due to covid moved fast too !! the floor workers are there to help get what you need and get you out!!

Thomas Rooney

2021-05

Kinda typical factory outlet store! No real deals! Prices right up there! All mens clearance shoes we're 69.99 marked, then take 30 % off! Not much of a sale for clearance!

Fred Williams

2017-05

Very helpful and friendly staff. Also a great selection of NB footwear. It's my favorite place to get new sneakers when my old runners wear out.

John Sanders

2020-05

I love this shoe store I get most my shoes here becuase there very comfortable and I'm runner so there shoes work good for me and the staff are very helpful. My only complaint is I wish they had more of a selection.

Laura DiMarzo

2021-05

Found adorable sneakers for my daughter and they were on sale! The staff was knowledgeable and courteous.

Richard Novia

2018-05

Great price and good selection. Customer services are great . Go there

Wesley Lucier

2021-05

Even tho I'm a grandpa, the shoes that would be my age looked like something my grandpa would wear. That would be really old!!Everything else was kiddish.

Brad Twersky

2018-05

Great deals this time... and they had a tent outside with a bunch of sneakers for sale

Brenda Seliano

2022-05

This place was amazing and Stuart the sales rep was so kind and helpful

Judith Myers

2020-05

It is ok unless you wear a size 10 1/2 M women's shoe. Not much to pick ( 2 styles of shoe).

Sherri Howe

2020-05

Reasonable prices on sale items. Be sure to sign up online for discounts.

Hope Markowitz

2022-05

Rich was amazing. Thank you for all your help. Hope from NJ

Diana Germain

2020-05

a wonderful store with great choices for footwear. very helpful staff

YILMAZ TUFAN

2019-05

Nice price but no special promo others stores

Javier Roche (Jabi)

2021-05

Very helpful staff. Great deals.

Lou L

2023-05

Shelves were empty. Very poor selection