Carpetland

Debbi Hawney

2024-04

I can not say thank you enough to Jeff the owner, Jeff the "investigator" and Troy "the Fixer" (and crew). After 8 months of dealing with our building contractor to fix a major problem, Carpetland stepped up to take care of the problem even though it was not their problem. Everyone treated us with respect and went up and beyond to make us happy. The kindness everyone showed us, guarantees we will be doing more business with Carpetland in the future.

Darren Kauk

2023-12

I've been using carpet land for many years and have had great service of course most people don't leave reviews unless they have a bad experience. I had them put some carpet in a hallway apartment complex and somehow we got the wrong carpet installed. I went back to the store thinking I was going to have to argue with them to tell them that the wrong carpet was installed. But right away the owner, Jeff told me that they were sorry and let's get the right carpet put in I think that's when you can tell you're working with a great company when there's a problem and they get it taken care of with no issues. Thanks again for your great service and installation for the past 20 years. 10 Stars if I could

linda ridlington

2023-05

If I could go lower in stars I would. .they installed kitchen floor, NEVER said to wait 4 hours before putting fridge back, and the result? 3 rips and bunched up flooring... and blamed it on me!! The floor that was down before they came was CRACKED peel and stick stuff, they never even took broken stuff up, just put adhesive over it and put new down, then had the audacity to tell me if they put down a new sheet I'd have to pay for it...terrible place.....IN ANSWER TO YOUR ORDER NUMBER QUESTION..IT WAS FOR LINCOLN HOUSING...THAT INSTALLER IS A LIAR...HE CAME BACK, CAME IN..CALLED "HIS BOSS" TALKED IN HIS LANGUAGE THEN TOLD ME IT WAS MY FAULT AND NOTHING COULD BE DONE..OF COURSE I'D LIKE IT FIXED, IF YOU CAN, BUT PLEASE IF THAT INSTALLER IS JUST GONNA LIE, SEND SOMEONE ELSE...I'D APPRECIATE IT...THANK YOU....BTW...I JUST TALKED TO THE "OWNER" AND HE CLAIMS TO KNOW NOTHING ABOUT THIS POST..AND SOUNDED COCKY AS WELL.....I HAVE CALLED AND LEFT YOU MESSAGES TO PLEASE CALL BACK...CAN YOU PLEASE CALL? PHONE # IS ON THE MESSAGES..THANK YOU......I can see you're not interested in helping to fix the problem, since your installer lied and you won't bother to return any messages...that shows just how good of service you have

Natasha Olsen

2023-05

I would give them zero stars if I could. We did two $25,000 projects with them in our child development center. The first one we did in 2021 and the second shortly after that. Immediately after the first one was installed I called with issues regarding the LVT separating. They sent the installer out to fix it and we continued to have issues. They claimed it was the glue so we decided to proceed with our second project and the sales person ordered a different glue for the flooring and were supposedly working to start the warranty claim on the other project to get the correct. Well, fast forward to 2023 and our floor still looks AWFUL and they are now avoiding our phone calls. The owner has even stated "he's too busy."

Christopher Merced

2023-09

Too big for their own good and lack customer service. I used them to build my home and I cannot get them to call me back for a warranty claim. The product is good but will lose clients every time if they do not call clients back. I will not use this business on any of my other homes going forward. Customer service will win all the time.

Hannah Bauer

2023-08

Awesome customer service. When Carpetland couldn't help with a small, quick-turn install job, one of their employees was kind enough to connect me with someone that could. Appreciate them going above and beyond to help folks out!

dana lillie

2023-05

If you are looking for great products and even greater customer service this is the best in the state! Troy and Javier were great to work with all the way thru this flooring project. I was greeted at my home and got a very thorough and detailed estimate and then we must have worked with Troy at least 4 times trying to make up our minds (he was so patient and helpful each time) we received our quote and was told how long to get the product in (it came in faster than we were expecting) Troy notified us and set up a time for installation that worked with our busy schedules and Javier did an excellent job and went above and beyond with the installation. I have had floors like this done in the past and he did the best job (by far) that we have ever received.Thanks you for all you have done for us and we will recommend you to everyone we know. Your guys are the BEST.

Daniel Brenneise

2024-04

Very helpful, kind, knowledgeable people. A joy to do business with with them. 👍

Randi Nelsen

2023-08

Carpetland went above and beyond to help us with a rug remnant for our preschool room at church. So thankful for their kindness! And a great quality rug!

Vicki Klein

2023-09

I can't say enough about Jeff at Carpetland! He helped me find exactly what I wanted and went out of his way to get my rug to me in time for a special event! Just a wonderful experience!!!!

Dallas Hees

2023-05

We had an install go wrong, it appears to be the installers fault to the best of my knowledge,Carpetland did us right and we payed nothing for it to be redone!They sent us Javier to the tear out and the second install, this guy is the man!No gaps, no flaws this was done perfectly.I would ask foe Javier to any install you have for vinyl plank!Way cool dude!

mandy pauly

2022-05

Absolutely the WORST customer service I have ever dealt with in my life. First time we went in not a single person would give us the time of day. We actually took samples, found one we liked and went back and Connie was sooo incredibly rude, snapping at us and when I told her no one talked to us before so we didn't know the process, she proceeded to in a very rude voice say, "sorry you don't feel like you got the service you think you deserve". We even still were going to move forward with the carpet and when we called to schedule the install we were told, "well I will see if Connie is available but she is probably too busy to talk". Needless to say, that was the last chance for redemption so we hung up and ended up elsewhere that offered AMAZING customer service and saved us about $300.

PEPPERHILL 1

2019-05

I had tile and laminate installed in my home. Greg was very patient with me as I returned 3 or 4 times to make a decision. My home was measured in a timely fashion. The subcontractors they sent, Jeremiah and Jake, were hands down the best people I have ever worked with. They did an amazing job and went above and beyond. Very very happy with entire experience!

Hannah Masters

2019-05

I'd give them 3 and a half stars if I could. They did our basement carpet last year but it didn't really hit snug under the trim so you can kind of see the concrete floor that's under the carpet if you look really closely to the edges where the carpet meets the wall. Not a big deal... but I was surprised that's how it turned out. Then, this year, they did our hard surface upstairs. I really love how that project turned out. They did cut through a power cord during the install.. which was a little frustrating but we got it fixed on our own. Any little issues we've brought up have been fixed or are scheduled to be fixed. Are they the KINGS of customer service? No. I work in customer service so I have high standards. That being said, we're talking carpet and hard surface people, not the Ritz Carlton. Overall, really love this place; they are the best price in town but you could probably go somewhere else and get a little more "hand holding" but pay A LOT more for it.

Lindsey Jucht

2021-05

We were in over a week ago to pick out carpet for our basement that is being finished. The service in the store was ok, but our options were never laid out clearly. Since then, we've had our measurements done by a very nice and professional man, but have heard nothing since. I've called and left a voicemail with the associate that helped us in the store, spoke to an individual who said he would check on our estimate and call back, and spoke to the man who took our measurements. He ensured me that he had passed along our measurements to the sales associate we worked with. Overall, I am very disappointed in the customer service that we have received from Carpet Land. There are much better options in the area.

jim H

2021-05

Our experience with Carpetland was very nice. We had a laminated floor installed in our kitchen. They were right on time with the install date and everything went great. Kelly and Mike did a great job with putting it down. Those guys are a good team. By lunch they were all cleaned up and we had a new floor. Very satisfied.

Dillan Ronne

2023-05

They had a large range of products, however the service was not very good. It took a long time to get someone to help us. Once we had a sales person they didn't seem to have a ton of info on the range of products they had, they never asked questions about the kind of product or style of product we were looking for. No prices were out, you'd have to take pictures of everything and then have them look up the products, no way to look at products based on budgets.

Courtney Tait

2017-05

Can't say enough good about the customer service at this store! Jeff and Luke were helpful and patient and gave me an awesome deal on the perfect carpet for our church classroom. They were willing to go above and beyond and found creative solutions to my problem. 5 stars and I'll definitely be going back.

Riley Mahnke

2022-05

We have used Carpet Land for two homes now and they don't disappoint. They are great with costumer service, arrive when they are scheduled to, and do quality work. They also have a much larger selection in store than other places.

Alicia Jennings

2021-05

Timeliness doesn’t really seem to be a priority. Our past experiences with Carpetland have been great start to finish, so we decided to use them for another job in our home. This time around, our experience has been very different, which is disappointing. We have been waiting, checking in daily for our quote. They were out immediately to do measurements, so naturally we thought we could get things moving fairly quickly. Especially since we were told schedules were pretty open. We initially got our quote on Tuesday this week, but after reviewing the quote, there was a minor error that needed a quick fix. When I say quick, I mean that we were very specific that the carpet remnant was to go on the stairs and the stock carpet was supposed to go in the bedrooms. Seems simple to me. They tried to quote us for the stock carpet in all rooms and on the steps. What should have been a very simple error to fix, has now taken multiple days to hear anything back. I’m guessing we were put on the bottom of the pile. We have yet to hear anything. We check back daily hoping for some sort of update. We were told that if the sales person kept bothering the person doing the quote for an update, it would take even longer to get the quote back. Nice. I’m pretty bummed, to say the least. Not sure we will be going back if any flooring is needed in the future after this job is completed. Whenever that is. I’m giving 2 stars because they came out to measure within a day, so that’s the only thing that has gone well for this project so far.Jordan, I appreciate the quick response. My husband spoke with one of the staff several hours ago. About the time of your reply. She was evidently looking into our quote?? But we’ve not heard anything back. Our remnant was marked with a sold ticket last week. If it’s still marked, I don’t know. I hope it is. We picked that specific remnant for our steps because it was the same carpet we had installed in our basement a year and half ago and it’s no longer being made.Lowering to 1 Star. We never received a follow up call from the staff we spoke to this morning who told us she would “look into it” in regards to our quote. I keep thinking that this is what they tell customers to get them to stop calling because we’ve heard it so many times. Hope we can get the carpet installed sometime this year. I just wish they would be honest about being busy and telling us we may have to wait for this or that. I can accept that. But telling us they’re not busy, schedules are wide open and then taking this long to get to us with just the quote, ridiculous.

Bridget Bredenkamp

2016-05

If it weren't for contractors who want to keep their business in Lincoln, this place would've been out of business long ago. We had to use them for tile and carpet and were disappointed with both. I thought the initial experience with the salesperson was fine, but many of the things that we discussed and wrote down on our file, were not relayed to the installers. Getting them to come back and fix a problem took months. Their prices are absolutely absurd, if you compare them to a place like the Mart. I would be willing to spend more on the same product if you get a higher level of service, but that's the opposite of what you get with Carpet Land. Steer clear!

Shannon Filing

2017-05

I have used Carpetland for my home and business. The selection was amazing! The carpet in my basement is about 10 years old and has held up so well. It looks great. We carpeted my office as well and used durable carpet squares that have performed well. When we added on they came out and found several samples for is to choose from that would compliment our original carpet. The installation was quick and professional. We even recommended them for our community center and that turned out beautifully :)

Jodi Zmiewski

2018-05

Carpet land recently installed carpet for my mother. First, they said the carpet was in stock but it wasn't and had to be ordered. Delay..no big deal those things happened. My 70 year old mother was not able to move the future, the refuse because she had an adjustable bed. Carpet was installed and it was the wrong color. They only believed us after we took the sample they gave us into the store. The correct carpet now had to be ordered. They refused to move any furniture for her...again because of the adjustable bed. Correct carpet came in. By now there was a 4 wk delay. We had long discussions and the only thing they would do was agreed to move the furniture. When the day came they sent one guy who had no idea he was to move furniture and of course didn't. Install took over 4 hours.The salesman admitted to ordering the wrong carpet and knowingly allowed it to be installed hoping that she would be ok with it. They refused to offer any discount on install for their error. We were just asking for a little aknowledgment of the mistake and discount for the inconvenience. Their response was that people make mistakes and that's all it was. Nothing was owed to us for the inconvenience or trouble.Carpet is great. Customer service from Jeff and Jeff was very very poor.

Ben Ferris

2022-05

Long story short, carpet is great, installer and guy who came to measure very friendly, however staff inside store seemed very inconvenienced and unappreciative of our business (been this way every time I step foot in here). Because of this I will not be returning to this store. Very disappointing.

K M Esbri

2021-05

We told the sales lady the size of the carpet we needed and that we wanted light to medium gray. She said she had lots of carpet on sale and took us to the warehouse. She ran us thru the warehouse so fast we couldn't even stop and look at anything. She kept showing us dark gray and taupe carpets. All the carpet she showed us had sold tags on them, so she said she would check on that. Then she hurried us back to the showroom, again showing us dark gray and taupe colored carpets. In mid-sentence she spotted a customer she previously waited on who must have been a big spender as she dropped us like a hot potato and went to help that woman. She never did come back to help us or let us know if all those carpets in the warehouse were sold. We took our business to another store.

Jessica Burnett

2016-05

Do not recommend -- I will keep this short, be believe me my opinions could be more detailed.1) Visited store to pick out carpet, person helping was nice and courteous. Scheduled i) the time for them to come measure, and ii) the installation date.2) The measurement date comes around and no one shows up.3) Call in and they claim they did not have it scheduled.4) The installation date arrives, person arrived to house at 10:30 (was quoted b/w 8:30am and 10am).5) The installer installs ONE of FOUR rooms, claiming he wasn't aware of the magnitude of the installation, even though someone CAME to the house and measured,etc.6) First room installed was the wrong color carpet.7) I call in that day to complain; they said oh we will just have to come back out next week -- they apparently don't understand that some people don't want to take off THREE DAYS of work to stay around waiting...8) I call in to confirm full installation appointment and that the carpet color will be correct and get an, " I am sure the carpet will be installed correctly this time."8) Carpet guys (much nicer people who have been contracted out) come out and are currently installing...the wrong color carpet, again (but not their fault)/My multiple phone and in-person experiences with carpetland has led to this terrible, and fitting review.

Roy Richards

2020-05

Jeff was very helpful in making our flooring selection. Kelly West did the installation and his suggestions on how to complete the work made the finished product look great. Any future work will be done by Kelly.

Troy Berner

2019-05

My wife and i own a few houses we rent in a small town so we went in and spoke with the owner. ( didnt know it was the owner till after the sale) After we picked out carpet and plank flooring and explained to him our needs he stopped us and steered us in a better priced, longer wear flooring. This meant less money and longer wear. He then beat his own written sale price and has went out of his way to help us.We will continue to shop here and reccomend Carpetland to anyone purchasing flooring.Very happy customerTroy and Heather

Reid Alt

2019-05

tl;dr I'm being threatened with legal action because Carpetland is trying to commit fraud by raising the price of my bill three months after the work was completed.I had carpet and vinyl flooring installed in March for a price I thought was agreed upon. The quote was only ever discussed on the phone, and was never sent to me either in the mail or by email. When the paper bill arrived in the mail for the price I was expecting, I promptly paid my bill and considered the transaction complete. Fast forward to July and I receive a new bill in the mail for over $1100, claiming that the first bill was only for a portion of the work, and was not the full amount, despite my memory of the phone conversation, and the lengthy period of time since the work was completed. I immediately spoke with an employee at Carpetland and explained the situation, detailing how I never received any type of quote or price for what they claimed was the grand total, and that I did not feel it was my responsibility to pay for something that was never detailed to me. Recently I received another invoice in the mail, so I called the store once more to discuss the situation, only to be berated by the owner Jeff Lehms and threatened with legal action because of his own business ineptitude. The failure of the business to adequately provide me with a full quote or expectation of costs is not the responsibility of the buyer, it is 100% the responsibility of the seller. To be treated like a criminal simply because Carpetland failed to send me a proper quote or accurately convey the scope of their work is an insult, and I highly encourage everyone to seek out alternative flooring providers or risk being treated the same.Go elsewhere for your carpet and flooring needs. Not only can this business not be trusted, they treat their customers like criminals for not wanting to be taken advantage of.

Chris Chung

2021-05

Kerri at the Lincoln so was so fun and knowledgeable with helping us pick out our flooring and tile! We were so grateful for her expertise in helping us make everything look perfect for our home!