Walgreens

Trisha Miller

2022-05

I asked for assistance in finding an item and the two ladies stocking could only point me in a general direction. NOT the service you should receive. The lady helping me checkout was busy with customers and she was answering the phone, too. Maybe that should be delegated to the ladies stocking & talking with one another. The customers at the checkout should be her priority! She had no assistance and a big line while talking on the phone! Pharmacy area is always available and busy. Last time my husband and I were there, however, the lady didn't know how to handle checking people in for immunizations and it was a big mess! Employees need to be trained, beforehand, and not while helping customers who have appointments. We had to wait almost 2 hours. Management needs to TRAIN some employees on how to handle customers and do their jobs. Disappointed!

paula Smith

2024-02

Katie, a pharmacy tech was rude with me. My glucose level was dropping so I got some glucose tabs and quickly asked her to open it for me. She said I had to pay first. I got out my money. Then she said she couldn't help me, that other girl had to. And she turned and walked away.

Jason Wong

2024-01

Unbelievably bad service from the lady working the photo counter. I was in the car as my dad took his passport photos, he comes out and shows me that she took it with his hat on even though he asked about it. She said it was fine that the hat was there. We went back in and told her about the hat, she said "That's what I told him". Maybe there was miscommunication, but from the attitude and glare I was given, I didn't think so.

tracey lake

2024-04

Your service is deplorable! Absolutely no reason it should take well over an hour to fill 2 scripts. How can 1 be fill but the other will take 15 to 20 more minutes?

Ricky Ric

2023-10

Called the store at 3:55pm today to ask about an appointment to get a flu shot. Recording said I could hold for the next representative, or “press one” and we’ll call you back at the number you are calling from. I pressed one. Never heard anything, went to Target (CVS) without an appointment and got the flu shot at 4:10pm. At 8:10pm I got a call back from Walgreeens. Wow! Welcome to the new “normal”.

Makayla Rae

2023-05

I had to pick up a prescription from the pharmacy and was met by a lovely pharmacist, Felicia. She asked me if I had ever taken this medication before and when I said I hadn’t she gave me a ton of information! She was very patient when I asked a bunch of questions and she really put me at ease. In my experience pharmacists are always in a rush to just give you your meds and get you out the door. Felicia was kind and informative and I would highly recommend speaking with her next time you need a pick up!

Peggy Adams

2024-04

They pharmacist all went above and beyond today to make sure my husband got the medicine that he needed. Thank you ladies 💞

Ashlee Meiner

2021-05

This place is a joke and I will not be returning. All started with a phone call and I asked the woman if my medicine had been transferred and available for pick up yet and she said no that they didn’t receive anything yet. She was going to leave it at that and not bother doing what she was supposed to do until I told her that I work at a Walgreens pharmacy and I know that they have to call the other pharmacy to transfer my medicine over. Once she found out that I knew that, THEN she decided to go forth and get the information for which pharmacy they needed to contact. I had to make multiple different trips from one pharmacy back to the other because Walgreens would not call the other pharmacy to pull my medicine. I don’t know who I spoke with on the phone, but I do know that when I had to deal with who I believe was named Sara, she had a snotty attitude just as well as the girl on the phone. Told me to give them 20 minutes which I understood. So I waited inside for a bit but had a child with me so I ended up having to leave and just get in the drive thru. She told me my medicine still wasn’t ready because they got backed up with shots. Nobody had received any shots when I was inside. And nobody was signed up for one either when I was there waiting. I’m assuming she thought I was stupid and just wouldn’t know any different. While waiting inside, a couple of the techs were very loudly talking about drinking, so maybe that’s what the hold up was. I am not one to complain or make reviews. But it was absolutely awful today and I will NOT be using this very unorganized pharmacy again. I will drive an hour someplace else before returning to this one.

Miss Ma'am

2023-05

Pharmacy manager is rude to customers unprovoked. She left her post to be rude to a CUSTOMER! He wasn't rude he was explaining to the worker that has no idea what she's doing how it works for him and she came over instead of doing her tiresome job of 104 prescriptions. This town was ruined when Joe's Pharmacy left and now there's no options other than money hungry disrespectful Walgreens. Will be switching and as much as it may not effect them let enough of us leave and it will.

Hayden Bickerton

2022-05

I think this pharmacy is being affected by the worker shortage. Just constantly dropping the ball and really short hours at sporadic intervals. I hope Walgreens headquarters can send them more support or something, it's pretty bad right now. Definitely the worst Walgreens pharmacy I've had to deal with in my 10 years of monthly medication so far.EDIT: They seem to have sorted things out and I had zero issues since going the last 2 months - thanks!

Sandy Drennan

2022-05

Terrible customer service. We used to depend on Walgreens but no more. Will be moving our business somewhere else after 10 plus years!Received notice email that Rx was ready. Went to pick up and was told NOT ready and would be 1 1/2 hours. After almost 2 hrs and 40 minute wait in line was told still not ready and would be this evening. Said would send text, never got one. Went next morning and still was not ready and was told on the 2nd refill would need Dr. auth even though it showed had 1 refill left.Store itself ok, but Pharmacy your worst nightmare come true!!

Brian Green

2021-05

Most generally anything you need. A little higher priced than mostly everyone around. 4 because of pricing specifically. Very clean. Very neat.

Judy Larsen

2023-05

I was passing thru town and my daughter was having an issue with her asthma so I stopped in to Walgreens to see if they had anything to help her. The Pharmacist was so helpful and suggested I call my kiddos doctor to get an inhaler called in. She even helped me save money on the script by using a GoodRx coupon. I think thats what she called it. I dont remember her name but she is African American and very helpful.

J D

2022-05

Female pharmacy tech is rude. Transferred all my prescriptions. This woman is insane. I am surprised with all the complaints on here that Walgreens would continue to employ someone that is continually disrespectful, abrasive, and rude to customers. Have witnessed and been apart of clear HIPPA violations at this location.I paid for their prescription insurance. Even with that, they are still more expensive then Walmart. I was ok with paying the difference with drive through convenience. Now, it’s always so backed up, there’s nothing convenient about it at all.

Cindy Rogers

2021-05

I prefer Mercy pharmacy when it comes to getting medicine filled in a decent time. We have waited on 2 prescriptions for almost 2 hours for my medicine. Plus, I had a text stating my meds were ready for pickup, but when we arrived at window, the cashier said it was still being filled...we waited another 20 minutes for it to be complete.

R P

2023-05

Customer service is AWFUL at this pharmacy (Emily is extremely rude), both when you are a patient and when I work with them from the doctors office for other patients. The employees are rude and never seem to have time to help you. They also never seem to have medications in stock.

Kyle Lampe

2022-05

GO ANYWHERE ELSE!! When we first moved to Lebanon from STL we were very excited to still have a Walgreens Pharmacy, that however was very short lived.. front of house staff is always kind and helpful.. but it has undoubtedly the WORSE pharmacy i have ever experienced. Nothing is ever ready when they say it will.. your gonna wait at least an hour if you have any direct business with the Pharmacy, and the ABSOLUTE WORSE ATITUDES!!! I run a business in St Robert, so I'm sympathetic to the hiring crisis and every business being short staffed, but these issues have existed since we arrived in Lebanon. I would imagine that Express Scripts will be getting a lot more customers with these jokers..

Cindy Wynn

2022-05

Need to train employees working in Pharmacy. Wait time in the drive thru is ridiculous at least a half hour or more. Constantly receiving texts that orders are ready and never fails they are not. Extremely disgusted with this place and ready to switch.

Liz Harris

2019-05

Some nice staff out on the floor today, but rudest front register cashier ever. She went on and on about the glitter on my greeting card being a problem for her, while she dropped a necklace pendant out of her mouth with spittle hanging off of it. This was after going on and on complaining about another customer who had left. Not currently recommending this place.

Sonja Robinson

2020-05

Pharmacy charged me price for a script of 30 pills when I was only given 15. I even downloaded a coupon and still got charged for the price of what the 30 pills would've cost. The technician was not helpful and apparently didnt know what she was doing. I'm so irritated .

Brian Bridgeman

2022-05

Waited over an hour for a Covid shot. People who came in after me with no appointments went before me. I asked if my paperwork got lost and got attitude. Avoid this location if you need anything done in a professional or timely manner.

Customer Service

2020-05

I went there because my pharmacy was not open late we had prescriptions filled there previously for some reason they no longer had my daughters prescription card information in their system and i did not have it on me the prescription was expensive i told them to just transfer it to my normal pharmacy i would get it in the morning after them 1st telling me they didnt recieve it i had to call urgent care they said they did send it the girl finally found it then we had the card problem. She informed me she would not send it last night that it would have to wait until morning they were closing i called my pharmacy the next morning to check on it they hadnt recieved it i then called Walgreens and was informed they wouldnt tell me or help me with anything that my pharmacy woild have to call them i called them back they called Walgreens and called me back they told them they dont have a prescription!!!! I called them again! They said theres nothing they can do about i now have to wait for the dr to open so i can get them to resend it all the while my child is suffering and walgreens could care less!!!! I will never go here again!!!!

Brandon Domann

2023-05

Felicia is an awesome pharmacist. My sister was on a drug that she was not supposed to be on cuz she was pregnant. Felicia caught it and now she's taking something better for her ulcers.

Amy Tawfeeq

2022-05

I made appts for my husband and I to get covid test this morning. We both received two confirmation emails. We drove all the way from Saint Robert just to be told they no longer do the testing. Well, how about not making appts online and sending confirmation emails....not feeling well at all. That was a long drive to just turn around and come home.

Joey Ray

2020-05

Literally the worst Walgreens pharmacy I’ve ever been to. They always take forever, are unhelpful, and ignore you while you’re sitting at the window. I’m sure they have some valid sounding reason for this, but I can assure you this one is far worse than any other I’ve been to. So apparently something isn’t being done right. Will not be back.

Susan Rose

2020-05

I called to ask a question and got an answer I needed, but the pharmacy girl on phone was so snotty and rude when answering it. I have a heavy accent so I think she was annoyed by that. This store should remind the employees that they should be nice to people as some are having a hard time in life anyway.

LostStonerBoy

2018-05

If your considering switching pharmacies DON'T go to this one because even if you call & ask if they carry a medication, & tell them you will be filling it there from now on so you need them to keep it in stock & they tell you they will be sure to keep it in stock, they don't. They obviously lie because that is what I did & when it came time to fill the script, they were out of stock. They will also lie & tell you that you can't transfer a prescription, when you can as long as it's not a schedule 2 substance, & if it is schedual 3 through 5 you can only transfer it once. My script however which was a schedule 3 was a brand new script & had never been transferred, they told me I couldn't transfer it, which is clearly a lie because federal law says you can.

Andrea Wilsman

2022-05

My prescription was ordered from the ER at 12 and i arrived at 3pm and was told it would be an hour. I waited an hour and TWENTY minutes and was then told it would be another 15 minutes another 45 MINUTES LATER it’s still not ready. It should not take this long to get a script filled. I was hearing tons of customers complain about the wait time

Kali Marshall

2018-05

This pharmacy is not as bad as people say. I have had a few es here but it is no more than other places I have been and they are open later than most other pharmacys. I have had very nice staff members here and the pharmacist is very polite as well. I would recommend!

Jillian Mcvay

2018-05

Good store, but the staff in the pharmacy are slow and act like they have no time for you or your questions. The pharmacist is great he is always nice but his staff are rude. Please address this problem.