The Pet Authority

Garrett DeBuse

2024-04

We took our poodle to pet authority for grooming twice and he came back to us with an ear infection, twice. Usually our dog’s grooming appointments take 2-3 hours since we let his hair go pretty long, but they’ve always finished in less than 90 minutes. They cut corners and charge way too much for such shoddy, haphazard grooming work. 10/10 do not recommend their grooming services as they are too expensive and clearly have low standards when it comes to safety/hygiene. It’s cheaper for us to drive to the Petsmart in Mankato. They charge less, and we don’t have to take him to the vet for ear infection meds. Let me know if you’ve had similar experiences.

Kassie Miller

2023-05

Awesome customer service! By each associate. Had good prices on puppy toys and were very informative on the products. Ash and Jennifer I also give them 5 ⭐️ My fur babes love the toys

Brenda Dosedel

2024-03

I enjoy going here. I can bring my dog with. She can be somewhat skittish of new people. This is a smaller pet store but they have the basics plus a dog bath which I haven't used yet. They also carry my dogs favorite toy!!

Emily Toresdahl

2024-03

Love the self-service dog wash and the grooming department for nail trims! Also received great nutritional advice. This store is an invaluable asset to the area!

Heather somnis

2024-04

Always helpful so glad I found a place that will help you so friendly won't go anywhere else for pet stuff.

Lee

2023-09

First, even though they didn't have the exact brand of toy I was looking for, the staff still made me feel like my request was valued.Second, they are super knowledgeable, friendly, kind and ready to help with any and all your pets needs, as far as I'm concerned. Even though I didn't spend any money (very particular pet), they know what they're doing and would love to come back with a purpose soon.Lastly, they allow your animal to come in. But please be careful not to step on their kitty. Meow!

Trista Thofson

2022-05

Amazing store with a seemingly handpicked selection of goods. So many options of trusted brands that branching out to new products is very easy. Thank you to the owner(s) for providing a place like this that petowners can trust for a variety of products. I live rather far away but hope I can return soon!

Jay Liu Bondurant

2019-05

My dog, Nala, and I had so much fun here! We were just traveling. Stayed overnight at the motel next door and we went to The Pet Authority the next morning. I was amazed at the great selection, variety, quality, and prices. It really was a gem in Albert Lea. I've been to much larger cities and haven't found pet stores this nice with such friendly, wonderful staff. We got some great stuff for good prices and Nala is very happy we stopped by. Both staff members gave great advice on products and gave Nala a treat. Make sure to stop by if you're passing through with your furry friend or if you're going to bring something home for them. Also if you're traveling, they have a dog wash station which is nice.

Julie Haukoos

2023-08

The owner and her employees are so very helpful. If you have a question the owner herself will even interrupt her dinner to come out and patiently answer all your questions and provide solutions. She knows about all her products and you can trust they are quality foods and supplies for your pets. Very! clean store plus well organized.

Jennifer Cox

2019-05

I love the variety and choices, but the prices are shocking to me! Lol I guess some people are simple and wealthy enough to shop here regularly. Not me.The prices might be justified a little bit by knowledgeable staff, but there also, shocking. SMHBought these 2 for Norman to try. His body rejected it on the floor. 😿

Laura Chiarelli

2023-09

I was traveling and my dog got into some pretty stinky mud. I googled and found The Pet Authority in Albert Lea which was so convenient to where we were, so I stopped in (no phone call to them). Amanda was incredibly understanding and while she didn’t have availability to wash him herself, she was so very helpful and kind to me. He was so very happy to be there that I was unable to shop much-however, I did pick up a few ala carte items and he absolutely loved them. They were decently priced-so much better than other places !!! Everything I noticed in the store was very high quality! A great big thanks to Amanda!!

Emma MacDonald

2022-05

Amazing store!! They have TONS of natural dog and cat food, including raw options (frozen & freeze dried), goat milk and bone broth, and tons of great treats! They have big bags of food and smaller ones. Lots of toys. Stuff for other pets, too (like reptiles and hamsters). AND they have cookies from their dog bakery in Austin, all human grade!! We took our doggo in there for her Gotcha Day and we spoiled her rotten. The staff was so friendly and helpful, too. Definitely stop in for all your pet needs!

Sherry Rae Ketterling

2020-05

Love this place! Great customer service!Quality pet food dry, canned & raw food. many natural treats of all kinds!& all kinds of pet supplies! Cat trees! Cat nip!😊😊😊 & also pet grooming! And bath station!

Kendall and Beth Christensen

2023-08

We've gone to the Pet Authority for grooming and pet supplies for quite a while now but today was our first experience in the "Dog Wash". Oh my goodness- I will NEVER fight my dog in a bathtub ever again! We were able to walk right in, they provided the shampoo and it smelled amazing! The tub is high and although a bit reluctant, Simon Sniff had no problem getting into it. (I did see they have a ramp available as well). They have a dog tie right in the tub so we tied him up and the hose was amazing with a variety of spray settings. Once all washed up we used the hair dryer and provided towels to dry him off. It was less than $20! Our at home baths cost more than that in anxiety meds, advil and bandaids! ;-) We will be back for sure- thank you for an amazing service to the Albert Lea Community!

Tisha Wangen

2023-05

My husband and I have been faithful happy customers to the Pet Authority for a very long time. We have dogs with allergies so finding food that works has been a long hard struggle. The previous original owner Michele was fabulous!!! She built Pet Authority from blood sweet and tears and everyone loved her!!! She sold to New owners and sad to say the Pet Authority has gone down hill!!! The new owners are very rude and if you have a problem with a product you buy in their store they will not even return a phone call to you. Today my husband finally was able to speak to one of the owners and we were told if we were unhappy we could take our business somewhere else!! I am crushed to see these people shine a bad light on what used to be the best pet store around!!! Moving forward I will drive to Rochester and spend my hard earned dollars their before I will spend one more dime with these unappreciatative new owners. I would not reccomend spending your hard earned money at this store. We bought raw dog food that was moldy and asked for compensation and we were told to go somewhere else!! DO BETTER!!!

Iinda McRae

2023-05

This a 10 star business. Responsive, caring , knowledgeable and the best place anywhere to bring your pets. Healthy food, fantastic management, EXCELLENT CARING Groomers. Reasonably priced (these are quality products and services being supplied). AND my very shy dog loves them. Hi from Nibs and Trap, thanks for being here in AL.

A Hummel

2022-05

I didn't know this place existed! I had to ask somebody where I could find cat treats and they recommended this place, and boy am I glad they did! Because I could not find my cat treats anywhere in the Albert Lea! The Pet Authority was the only place where I could find my cat's treats!! And I bought all of them! And the personnel was real nice! When I asked if they could order more, they said yes and they said they would keep them in stock for me! And they asked if I wanted any specific flavor! How awesome is that? The service here is awesome and the variety was awesome too! Check this place out!! 👍👍

Margaret Trombley

2023-05

Extremely pet friendly. The owner knows her products really well. Went in with my puppy a couple weeks ago and she helped me get the perfect things for my pup.

Cathy Wilde

2022-05

Absolutely love this place! They carry a great selection of real quality foods, very reasonably priced for what they are. My dogs especially enjoy the selection of treats. The staff are so friendly, knowledgeable, and helpful! So nice to have this store locally.

Nicholas McPherson

2023-05

Only place my girlfriend and I get our GSD food and toys. Moose and Starlight also love coming into the store and seeing new dogs! Treats and loving owner and employees!Just crazy nostalgia though, I can remember from the early 90s looking at carpet on rolls with my parents as it used to be a what, hareware type store? Can't remember for sure.5 stars

N J

2022-05

Used to be 5 stars but seems customer service has slipped lately. Have not treated my significant other very nice and always over charge for grooming now for the weight of the dog. When you bring it up you get attitude. Now our last appointment we had got canceled randomly. Couldn't be because of the issues from before right? Sucks because we like going there. Hopefully something changes.

Katelyn Kehret

2022-05

My family and I both shop between the Austin and Albert Lea locations! Michelle and her team are both very knowledgeable and super friendly at both locations! My favorite thing about the girls at Pet Authority is that they always remember my fur babies by name and always ask how they are doing and Liking the products that they are on! Thank you Pet Authority for always going above and beyond!

Samantha Koppedryer

2023-05

Mom has been bringing her dog here for a while, she made a comment on a Facebook post mentioning that they were a bit expensive and as of today the staff had canceled her appointment for grooming and told her that they weren't going to accept her dog anymore. Mom wasn't the only comment on the post about this place.

Courtney Wixom

2022-05

The staff are incredibly polite and welcoming. The items they sell in their store are very well priced considering how high quality it is. They also have a dog washing area for customers which is awesome

John Andersen

2021-05

My dog went in for a bath and brush. I didn’t think she looked too bad but after they were done with her... she looked like a new dog! Did a great job, and worked with me when we ran into issues with the schedule. Highly recommend, and we will be back!

Heidi Mattson

2023-05

I have what Pet Authority considers a large dog he is a 60 lb Goldendoodle ok if he is large what's is my 160lbs great Dane so two and a half hours later 102$$ later bad communication from staff my boy has razor burn on his belly and groin area needles to say I didn't leave a tip and I won't be taking him back

Jamie Campbell

2019-05

This is an amazingly knowledgeable local pet store!! I catch myself bragging it up to people like it's my favorite hang out spot. Staff is super friendly and attentive. Love that they sell items that are healthy for your animals and they aren't just pushing anything to make a buck. Love Love!!

Joanna Cohenour

2022-05

To the person who groomed my dog Killow, at first I was worried since the last place I took him too didn't really do a good job. Grooming a husky is no small feat yet he walked out of there looking his absolute best. You guys were so wonderful. Thank you for your services, we will definitely be back.

David Stephenson

2021-05

AWESOME. Michelle's staff are super-friendly and knowledgeable.We took our newly acquired CHIHUAHUA BROTHERS [ PINK AND FLOYD ] into the store for some toys and stuff.Once all the staff knew we were in the store everyone B-LINED to see them.At 8 weeks, every baby is adorable.

Kathy Johnson

2019-05

They are so friendly and helpful! They greet me and my dog by name when we enter. Michelle, the owner, is a strong supporter of the local humane society. They only carry the BEST quality products. I buy all of our dog supplies there.